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Solar Power Nation Questions & Answers
19 questions from our users
Udugamaasked
I am waiting for my referral $100/- gift card since June 2022. Have called numerous times along with emails.
What's the hold up ?
1 answer
Simran R.Solar Power Nation
Dear Customer,
Kindly email me at [email protected] with the details of the person you had referred along with your bank account details and I'll get your referral bonus transferred.
Regards,
SPN Online.
nagem1982asked
How come I cant get some one to do the connection from the inverter to the meter box after 4 weeks of being put on roof my father and neighbour are waiting as well had 2 dates but a no show invoice number is098267682
4 answers
Simran R.Solar Power Nation
Dear Customer,
We are not able to locate you from your invoice number, Kindly provide your quotation number so that we could help you to sort the matter, or send in your contact details via email at [email protected] .
Regards,
SPN online
Customer name is russell muldoon
Simran R.Solar Power Nation
Dear Russell,
The matter has been resolved with your father.
We have arranged a call back for you tomorrow in the morning as per your convenience.
Regards,
SPN Online.
Tracasked
Hi
I had deposited for my system since 13th September 2022. I still dont have it install yet. Your sale reps always promised but it not happen.
I tried to call in Wetherill park office today 3 difference numbers but no phone answer (now it 930)
Are you still operating?
Regards
Trac
14 answers
Simran R.Solar Power Nation
Hi Trac, If you can please, give me your name on the invoice and invoice number, then I will be able to look it up for you.
Name trac quang ha
Invoice inv 09137489
Invoice dated 13 September 19
I still have another promised.
I have another 2 houses need solar. Ken and Garry was highly recommended here. Are they work in Wetherill park office too. How do I contact them.
The person answer phone want me to deal with him only and the call was not pass on. But sorry I dont want to make same mistake twice. How can I contact ken or Garry.
Alvaroasked
How come this company isn't a Clean Energy Council Approved Retailer, bit off a concern
1 answer
Elena J.Solar Power Nation
Dear Customer
We are CEC Approved Member which is basically the same thing as we abide by the CEC Rules and Regulations of installation, all the products we sell are CEC approved and all our installers are CEC Accredited.
Regards
SPN Online
Wai S.asked
QN-073119159 checking on an installation date because calling repeatedly doesn't work and been put on hold for 15min.
5 answers
Elena J.Solar Power Nation
Dear Customer
Thanks for giving your quote number. We will arrange a call back for you from my operations head today.
Please apologise for any inconvenience caused.
Regards
SPN Online
Hi Elena
Thanks for quick reply but no one call me back yesterday or today as you have written here. It's been more than 5 weeks since I have paid the deposit. The sale person said would be installed in about 3 weeks. That makes me wonder you guys are doing business or politics.
Hi Wai
Sorry for any inconvenience
I am a bit frustrated to wait for my solar to install.
Do you have your system install yet
Anne T.asked
Hi Solar Power Nation,
Just wanted to know if you install solar in Orange, N.S.W.?
Thank you
1 answer
Elena J.Solar Power Nation
Hi Anne
Please give us your contact details and one of our sakes rep will contact you for the quote.
Regards
SPN Online
Johnasked
Hi ! After system installed, how long I have to wait for electricity company to install new meter?
3 answers
Elena J.Solar Power Nation
Hi John
We cannot assure you how much time it will take for your electricity retailer to come and install the smart net meter. We believe it will be best if you follow up with your electricity provider to get the exact time that they will take to do that.
Regards
SPN Online
Thanks for your quick response! Do you think better I should contact with my energy retail company to approve solar installation before you install it, or your company do it on my behalf?
Elena J.Solar Power Nation
Hi John
The paperwork will be submitted by us you dont have to worry about that. Please let me know your Invoice Number so that I can confirm if we have submitted your paperwork and let you know about it.
Regards
SPN Online
Kevin B.asked
Before I post a negative post on here. I have put a deposit on a system and have been contating the sales rep Mohit Singh since 17 July to organisean installation date with mo response. When I ring I just get a messge bank.
Can someone from Solar Power Nation rectify this.
Inv 03255500
3 answers
Elena J.Solar Power Nation
Dear Kevin,
We apologies for any inconvenience caused. We got your invoice number with us and we will be more than happy to look into this matter on high priority and get back to you.
Regards
SPN Online
Thanks for the response just an installation date would be great.
Hi Mark and James
I recieved your email saying I would would recieve an answer to my installation date, tomorrow, that was last week. On top of making contact with your sales rep on the 12th July trying to organize an installation date.
I am losing faith in Solar Power Nation. Phone calls are quich when your trying to sign us up for a sale.
SAMasked
What about in Greenacres? I have a newly built house with single phase, how much will it cost me? How to get rebate also?
Thanks
1 answer
Solar Power NationSolar Power Nation
Hi Sam,
Thanks for your query.
We have to customize Quotation for you so kindly contact us at 1300 853 393 to find out your best price.
Regards
SPN Online
Alan L.asked
is the $2200 after grant rebate?
2 answers
Yes
Solar Power NationSolar Power Nation
Thats Correct Alan,
The price is after the Federal Rebate, however you may still be eligible for any state rebates .
Regards
SPN Online
Aris P.asked
I have been paid deposite since more than 3 months ago.
And till now no install it yet.
Aris P
3 answers
Solar Power NationSolar Power Nation
Hi Aris,
Thanks for your inquiry . We are more than happy to help out. Please leave your Quotation Number or Invoice Number and we can update you on current installation status.
Regards
SPN Online
QN-022310985
Solar Power NationSolar Power Nation
Hi Aris,
Our installation team has scheduled this installation for you and they will update you with installation date soon.
Regards
SPN Online
mick kingasked
Hi solar power nation, how do I find out when my install might start . thanks
7 answers
Solar Power NationSolar Power Nation
Hi Mick,
Thanks for your inquiry . We are more than happy to help out. Please leave your Quotation Number or Invoice Number and we can update you on current installation status.
Regards
SPN Online
thanks for you fast response.
QN-01218946
Solar Power NationSolar Power Nation
Hi Mick,
Thanks for providing that . I have confirmed with the installation team, that an installation will be scheduled within 6-10 Business Days. We are hoping for an install late next week at your property. Thanks for your understanding and patience. If you have any more questions, we are more than happy to help out.
Regards
SPN online
Ryanasked
Who is responsible at SPN for handling refunds?
I am tired of waiting and want my refund SPN.
4 answers
Solar Power NationSolar Power Nation
Hi Ryan,
We do apologize for any inconvenience to you. Can you kindly share your Invoice number with us so that we can refund your money.
Hope to hear from you soon.
Regards
SPN Online
Pls look up the chain of comments.
I have already provided my invoice number.
Invoice 02265345
Peterasked
Why wont you reply to any of my attempts to contact you? Simple question
1 answer
Solar Power NationSolar Power Nation
Hi Peter,
Hope you are doing well,
Can you kindly share your Invoice number with us so that we can look into matter and will get back to you as early as possible.
Regards
SPN Online
MRTasked
Why is there such a delay on installation?
2 answers
I only had a short delay due to tile brackets being brought out for a tin roof but was only a few days delay, my son went through them and his system was installed in less than a week after ordering it
Solar Power NationSolar Power Nation
Hi MRT,
Hope you are doing well, Can you kindly provide us with your Invoice Number so that we can check the progress on installation and what can be reason for delay in installation.
Hope to hear from you soon.
Just disappointedasked
I put a review up .. and it has been pending now for 4 days? Why is that?
No answers
Saadasked
Hi,
I have been trying to get a refund for a cancelled contract since last week. The person dealing with me is giving different time frames at different times and not much willing to escalate to get the refund processed. Can you please help me with that.
Regards
Saad
Saadasked
Hi,
I have been trying to get a refund for a cancelled contract since last week. The person dealing with me is giving different time frames at different times and not much willing to escalate to get the refund processed. Can you please help me with that.
Regards
Saad
No answers
Ken Fasked
Who did the installation? Phone number?
1 answer
Solar Power NationSolar Power Nation
Hi ken
Please call 1300 853 393 we will give you the information as we can not put details of our installers on public forum.
Regards
Solar power nation
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