Reviewer Photos & Videos
Excellent service
Extremely happy with the friendly professional service provided by Leo and the team of installers . Installation happened earlier than the 3-4 weeks quoted initially so very pleased with that too.
1 comment
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ScottSydney, NSW
Clean installation and all works as it should
The team efficiently installed the solution for me and cleaned up well afterwards. Be careful with sizing prior to site inspection as it may differ. Internet connectivity options need to be clearly communicated.
Technically the installation works well and we are currently in credit!
1 comment
Solar Secure OwnerSolar Secure
Thank you Scott for the Review.
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Exceeding expectations
Installers did a great job with the panels and Inverter, very neat and tidy. No steel rods poking out or anything. What else can I say but am happy. It started with Leo, he has taken care of the scheduling the installation and also a checkup call after.
1 comment
Solar Secure OwnerSolar Secure
Thank you for the Review.
We are glad to know that you had a great experience with Solar Secure.... Read more
The best complements you can give is to refer us to your friends and family. Regards Team Solar Secure.Similar opinion? Write a review on ieatwords.com.au!
Happy customer for 2 houses
happy with job done for both property's thankyou eric . But wrong inverter installed given $100 discount and could only fit 32 pannels not 38 wish thay look at roof layout better given $32 of a pannel not much at all
1 comment
Solar Secure OwnerSolar Secure
Thank you Best for the Review.
We are glad to know that you had a great experience with Solar Secure. ... Read more
Our Team of solar experts will take your feedback and Improve our services The best complements you can give is to refer us to your friends and family. Regards Team Solar Secure.Similar opinion? Write a review on ieatwords.com.au!
KenSydney, NSW
- 2 reviews
Fast and friendly
I am very happy with the Solar Secure. It only took 2 weeks from getting the quotation to complete the panel installation. The consultant Eric also very friendly and helpful. It is highly recommended.
1 comment
Solar Secure OwnerSolar Secure
Thank you Ken for the Review.
We are glad to know that you had a great experience with Solar Secure. ... Read more
The best complements you can give is to refer us to your friends and family. Regards Team Solar Secure.Similar opinion? Write a review on ieatwords.com.au!
UmeshSouth East Queensland, QLD
Easy and productive service.
Our solar panel was installed with in 10 days of contract signed. ERIC was very helpful through out the process. Very happy and satisfied with product and service. Would recommend to my friends and family for sure.
1 comment
Solar Secure OwnerSolar Secure
Thank you Umesh for the Review.
We are glad to know that you had a great experience with Solar Secure. ... Read more
The best complements you can give is to refer us to your friends and family. Regards Team Solar Secure.Similar opinion? Write a review on ieatwords.com.au!
Do procrastinate just do it!
Ive been thinking about getting solar for a while, in a way I'm happy to have waited because i am now happy to say that i went with solar secure, Leo was professional, with fast service and no fuss installation, job was complete within 4 days of leaving deposit, bring on the sunny days!!!
1 comment
Solar Secure OwnerSolar Secure
Thank you Emilio for the Review.
The best complements you can give is to refer us to your friends and family.... Read more
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Ali AlaviPerth, WA
- 2 reviews
- Verified customer
Trouble Customer Service, Not Recommended!!!
I'd chosen Solar Secure based on positive reviews and signed a contract. However, I contacted them to cancel my contract 5 days after signing and paying the deposit. The salesman told me it's fine as I had a 10-days cooling-off period, but somebody from Solar Secure called me the next day and told me their manager said I couldn't cancel the contract as they'd already ordered and paid for the inverter!!! and tried to push me to go with them! I told him that I was still on the 10-day cooling-off period and reminded him that they should follow the...Read more
T&C of their company as a minimum!!! I'm still waiting to get my refund (from Jan 17th) as they told it would take 8 to 10 working days to pay my deposit back!!! Watch out before paying any money to them!1 comment
Solar Secure OwnerSolar Secure
Hi Ali,
Thank you for your time to review. ... Read more
We are always committed to provide the best possible service however we are sorry that we failed to satisfy your needs. If you chose to cancel the sales order within cooling off period, you are entitled for a full refund. Please send your details to [email protected] to process a cancellation. Solar Secure OnlineSimilar opinion? Write a review on ieatwords.com.au!
TrishSydney, NSW
Top Customer Service - Best
I have ordered my solar from these guys after considering 4 companies. Sales to installation process completed in a matter of 10 days. Installation went very well. Boys did a neat and clean install.
I would definitely go for Solar Secure for my solar needs for second property and a commercial one
1 comment
Solar Secure OwnerSolar Secure
Thank you Trish for the Review.
The best complements you can give is to refer us to your friends and family.... Read more
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Helix P.Metropolitan Adelaide, SA
Thanks for perfect solar system
Thank you so much solar secure and installation team for doing best ever installation at my properties. I am very happy from your service, i will recommend to my friends as well who need solar system. Once again thanks too solar secure.
1 comment
Solar Secure OwnerSolar Secure
Thank you Helix for the Review.
The best complements you can give is to refer us to your friends and family.... Read more
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Pranay P.Sydney, NSW
Quick, Excellent service. 10 out of 10
Great excellent solar company. One call done all the job. Love their staff and service. Recommended to all. I called them once and they done all quote to installation in super speed.
1 comment
Solar Secure OwnerSolar Secure
Thank you Pranay for the Review.
The best complements you can give is to refer us to your friends and family.... Read more
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Dina PSydney
- 8 reviews
Quick supply of quote & installation, communication needs improvement
I enquired with Solar Secure on 17th Dec 2022 and received a quote on the same day without an on-site inspection required. We decided to proceed within a few days due to having more positive reviews & less lower rating reviews than the other solar company I was going to proceed with.
We sent off the required signed paperwork along with paying a deposit on the 20th Dec, unfortunately I then had to follow up a few days later to see when the installation can take place due to this busy time of year. Luckily for us the installation was scheduled f...Read more
or 31st Dec, really unfortunate for the two men who installed our system that day as the weather reached a total of 44 degrees. It did take them about 10-12 hours due to the extreme heat, they needed their rest also and had a break at the peak of the day, we offered cold bottles of water and also to come inside with the air conditioning but they chose not to, thank you just isn’t enough to show our appreciation to them both. After the installation I again was the one following up to ask what is the next step so we can have our system operating as soon as possible. Once full payment was complete the following day, it was confirmed the required paperwork from them was sent off to our Energy supplier, however this returned to us as we needed to sign off on it also. A few days later (7th Jan) we received an email from our Energy supplier saying the CCEW Certificate of Compliance Electrical Work form was not sent (the main paperwork required), this was a disappointment as I then had to get in contact with Solar Secure once again to ask for this document which instead a photo of it was sent to me and when I requested a scanned copy of the hard copy in PDF format, I was sent the photo enlarged on a A4 page saved as a PDF document. Overall the quoting process was the fastest & second cheapest at the time of enquiry having asked 5 other companies for a quote at the same time. Communication was great prior to the installation and the unexpected quick scheduled installation date as we were originally told mid Jan. After installation & payment I feel there was lack of communication with the disappointment of not having all the required paperwork sent off sooner. Due to this there was a delay in receiving a date for an electrician to come and install the Smart Meter and only today 24th Jan this occurred.1 comment
Solar Secure OwnerSolar Secure
Thank you For the Review.
We generally send this details directly to retailers, however we are taking your process improvement suggestion and work to improve service level in that area.
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KayleyQueensland
- 3 reviews
Terrible service
Took a day off work, no show. No email. No call. Booked again, took another day off work. No show. No email. No call. Several emails, no replies. Unanswered calls
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Not recommended!!! Stupid customer service
Broke my outdoor light on installation day, assured reimbursement. So i pay the full amount of money. Gave my invoices for light and electrician cost two month ago. Not a single response, now they are saying why i didn't used their electrician. they will pay me light cost only. They didn't offered me electrician at all. Just said send us the invoices.
5 comments
Solar Secure OwnerSolar Secure
Hi Amjad,
Sorry to hear that you are not happy with our customer service. We apologies for the inconvenience caused. ... Read more
could you please provide your order number so we can Investigate this issue.82202, Talk to Leo/Jack
Hi Amjad,
I can't able to that before you edit or delete the comment.
I can assure you that if you edit or delete the comment you will get your $170.... Read more
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Thanks Leo you got everything sorted for a excellent price
Thanks again Leo for getting everything sorted Installers very good, all went with ease system up and running well will recommend you guys to others friends and family
Cheers Ian
1 comment
Solar Secure OwnerSolar Secure
Thank you Ian for the Review.
The best complements you can give is to refer us to your friends and family.... Read more
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nguyen n.Sydney, NSW
Good service.
Thanks Eric for your services . Thanks installed team,too.They did good hard job on the hot day
I am very happy with this solar system. I will recommended it to friends and family.
Good price,good service and very good installation.
1 comment
Solar Secure OwnerSolar Secure
Thank you Nguyen for the Review.
The best complements you can give is to refer us to your friends and family.... Read more
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The reviewer stated that an incentive was offered for this review
Excellent service
We were very impressed with the service provided by the team at Solar Secure. John was always very polite and happy to answer any questions we had. He organised installation promptly and the team that installed it were hard working and professional. We highly recommend Solar Secure!
1 comment
Solar Secure OwnerSolar Secure
Thank you Liz for the Review.
The best complements you can give is to refer us to your friends and family.... Read more
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Gil. ASydney, NSW
- 2 reviews
Best prices Best service
After contacting and getting quotations from several well referenced companies we decided to deal with Eric who gave us the best possible specifications within the constraints of a price. Eric was able and willing to answer every question put to him, and give us what we felt was an honest opinion. The contract was signed and the work was done to our complete satisfaction. We also like to offer our thanks and appreciation to the installation team who worked tirelessly until 8.15pm to complete the work and left nothing behind for us to do. Compliments to everyone at Solar Secure on a job well priced, well organised and excellently performed.
1 comment
Solar Secure OwnerSolar Secure
Thank you Gil for the Review.
The best complements you can give is to refer us to your friends and family.... Read more
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MervatSydney, NSW
Solar system
Very experienced and efficient company. I will recommend it to everyone.Thanks Leo.Welldone. The people installing the solar panels were in time, knew their job and did not interrupt us while working.
1 comment
Solar Secure OwnerSolar Secure
Thank you Mervat for the Review.
The best complements you can give is to refer us to your friends and family.... Read more
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GarySydney Surrounds, NSW
- 2 reviews
Terrible, bad service..... failed to install
Constant phone calls until they received my deposit, then nothing! Failed to make numerous install dates without notification. I wouldn’t waste your time with this company as they don’t show up
December 29th 2022 Update: Terrible!! Took deposit and never turned up
Terrible!! Solar Secure failed to turn up on numerous occasions without notifying me of cancellation. They worked really hard to lock in my deposit, but that’s it..... absolutely nothing after that. I asked for my refund and then gave them a second chance, guess what, they blew that too.
Very dodgy and I’m disappointed
3 comments
Solar Secure OwnerSolar Secure
Hi Gary,
Thank you for your time reviewing our service.
We extremely sorry to hear that you are not happy with our service.... Read more
Project# 82845
Solar Secure OwnerSolar Secure
We're sorry that we couldn't help to your satisfaction.
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Questions & Answers
Ngoc Vinh Nasked
Hi Sale team,
I had a 2.0kw solar unit with 8 panels on roof (8x250watts), and 3kw inverter, i want to upgrade to 6.6kw and 5kw inverter, can you quote me how much will it be? thanks.
Regards,
Vinnie
1 answer
Solar Secure OwnerSolar Secure
Hi Vinnie
Thank you for considering Solar Secure for your solar needs.
Upgrades possible with some options. We need some more details about the property where you are looking to install solar as some local restrictions may apply.
Please call us on 1300 867 328 to discuss your project. We will be very happy to serve you.
Kind Regards
Team Solar Secure
Paul Masked
I would like a quote to get solar panels installed at my home at 3 Joseph Place, McKellar ACT. Please send this ASAP for me to consider before 30 December 2022.
With thanks,
Paul
1 answer
Solar Secure OwnerSolar Secure
Hi Paul,
Thank you for considering Solar Secure for your home solar energy needs. Kindly call us on 1300 867 328 for a Quote. We are open today and tomorrow to help you secure this deal.
Kind Regards
Solar Secure Online
Tejvir S.asked
Hi,
I have got a quote from one of your representatives. he is asking me to make advance payment for the booking. Is it the normal process you follow?
Regards,
Tejvir
1 answer
Solar Secure OwnerSolar Secure
Hi Tejvir,
Thank you for the considering Solar Secure as a retailer.
Yes, We do require a commitment (Deposit) to process all the paperwork and get your site ready for Installation. This process is explained in the formal Offer you have received and refundable within cooling off period.
Hope we have answered this to your satisfaction.
Kind Regards
Solar Secure Online Support
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Solar Secure OwnerSolar Secure
Thank you Jackie for the Review.
We are glad to know that you had a great experience with Solar Secure.... Read more
The best complements you can give is to refer us to your friends and family. Regards Team Solar Secure.