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Reviews

(172)
(11)
(1)
(0)
(12)
  • Value for Money
    4.7 (61)
  • Product Quality
    4.6 (58)
  • Return Claim MadeYes (6) · No (59)
  • Customer Service
    4.4 (65)
  • Warranty Claim MadeYes (3) · No (61)
  • Purchase Price$4,077.19 (26)
  • Installation
    4.7 (54)

Reviewer Photos & Videos


Excellent service

published

Extremely happy with the friendly professional service provided by Leo and the team of installers . Installation happened earlier than the 3-4 weeks quoted initially so very pleased with that too.



Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Scott

ScottSydney, NSW

Clean installation and all works as it should

published

The team efficiently installed the solution for me and cleaned up well afterwards. Be careful with sizing prior to site inspection as it may differ. Internet connectivity options need to be clearly communicated.
Technically the installation works well and we are currently in credit!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 330W Seraphim Mono Solar Panels
System Size10.23 KW
Purchase Price$7,991.00
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1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Exceeding expectations

published

Installers did a great job with the panels and Inverter, very neat and tidy. No steel rods poking out or anything. What else can I say but am happy. It started with Leo, he has taken care of the scheduling the installation and also a checkup call after.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price$2,979.00
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1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Happy customer for 2 houses

published

happy with job done for both property's thankyou eric . But wrong inverter installed given $100 discount and could only fit 32 pannels not 38 wish thay look at roof layout better given $32 of a pannel not much at all

Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$4,800.00
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Ken

KenSydney, NSW

  • 2 reviews

Fast and friendly

published

I am very happy with the Solar Secure. It only took 2 weeks from getting the quotation to complete the panel installation. The consultant Eric also very friendly and helpful. It is highly recommended.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase Price$2,991.00
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1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Umesh

UmeshSouth East Queensland, QLD

Easy and productive service.

published

Our solar panel was installed with in 10 days of contract signed. ERIC was very helpful through out the process. Very happy and satisfied with product and service. Would recommend to my friends and family for sure.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Do procrastinate just do it!

published

Ive been thinking about getting solar for a while, in a way I'm happy to have waited because i am now happy to say that i went with solar secure, Leo was professional, with fast service and no fuss installation, job was complete within 4 days of leaving deposit, bring on the sunny days!!!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Ali Alavi

Ali AlaviPerth, WA

  • 2 reviews
  • Verified customer

Trouble Customer Service, Not Recommended!!!

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solar Secure
Solar Secure OwnerSolar Secure
Trish

TrishSydney, NSW

Top Customer Service - Best

published

I have ordered my solar from these guys after considering 4 companies. Sales to installation process completed in a matter of 10 days. Installation went very well. Boys did a neat and clean install.

I would definitely go for Solar Secure for my solar needs for second property and a commercial one

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Fronius
System Size7 KW
Purchase Price$6,000.00
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1 comment
Solar Secure
Solar Secure OwnerSolar Secure
Helix P.

Helix P.Metropolitan Adelaide, SA

Thanks for perfect solar system

published

Thank you so much solar secure and installation team for doing best ever installation at my properties. I am very happy from your service, i will recommend to my friends as well who need solar system. Once again thanks too solar secure.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim 330w
System Size6.6 KW
Purchase Price$3,291.00
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1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Pranay P.

Pranay P.Sydney, NSW

Quick, Excellent service. 10 out of 10

published

Great excellent solar company. One call done all the job. Love their staff and service. Recommended to all. I called them once and they done all quote to installation in super speed.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Dina P

Dina PSydney

  • 8 reviews

Quick supply of quote & installation, communication needs improvement

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphim Solar Panels (Tier 1)
System Size6.6 KW
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1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Thank you For the Review.

We generally send this details directly to retailers, however we are taking your process improvement suggestion and work to improve service level in that area.


Kayley

KayleyQueensland

  • 3 reviews

Terrible service

published

Took a day off work, no show. No email. No call. Booked again, took another day off work. No show. No email. No call. Several emails, no replies. Unanswered calls

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Not recommended!!! Stupid customer service

published

Broke my outdoor light on installation day, assured reimbursement. So i pay the full amount of money. Gave my invoices for light and electrician cost two month ago. Not a single response, now they are saying why i didn't used their electrician. they will pay me light cost only. They didn't offered me electrician at all. Just said send us the invoices.

Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
5 comments
Solar Secure
Solar Secure OwnerSolar Secure
Amjad
Amjad

82202, Talk to Leo/Jack

Amjad
Amjad

Thanks Leo you got everything sorted for a excellent price

published

Thanks again Leo for getting everything sorted Installers very good, all went with ease system up and running well will recommend you guys to others friends and family
Cheers Ian

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Teir 1 mono -blade series half cut
System Size6.6 KW
Purchase Price$2,800.00
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure
nguyen n.

nguyen n.Sydney, NSW

Good service.

published

Thanks Eric for your services . Thanks installed team,too.They did good hard job on the hot day
I am very happy with this solar system. I will recommended it to friends and family.
Good price,good service and very good installation.

Customer Service
Value for Money
Return Claim MadeYes
Warranty Claim MadeYes
System Size6.5 KW
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

The reviewer stated that an incentive was offered for this review


Excellent service

published

We were very impressed with the service provided by the team at Solar Secure. John was always very polite and happy to answer any questions we had. He organised installation promptly and the team that installed it were hard working and professional. We highly recommend Solar Secure!

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Gil. A

Gil. ASydney, NSW

  • 2 reviews

Best prices Best service

published

After contacting and getting quotations from several well referenced companies we decided to deal with Eric who gave us the best possible specifications within the constraints of a price. Eric was able and willing to answer every question put to him, and give us what we felt was an honest opinion. The contract was signed and the work was done to our complete satisfaction. We also like to offer our thanks and appreciation to the installation team who worked tirelessly until 8.15pm to complete the work and left nothing behind for us to do. Compliments to everyone at Solar Secure on a job well priced, well organised and excellently performed.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Seraphin 330W half Cut Blade Series
System Size7.92 KW
Purchase Price$4,200.00
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1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Mervat

MervatSydney, NSW

Solar system

published

Very experienced and efficient company. I will recommend it to everyone.Thanks Leo.Welldone. The people installing the solar panels were in time, knew their job and did not interrupt us while working.

Customer Service
Value for Money
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$2,891.00
See all answers
1 comment
Solar Secure
Solar Secure OwnerSolar Secure

Gary

GarySydney Surrounds, NSW

  • 2 reviews

Terrible, bad service..... failed to install

published

Constant phone calls until they received my deposit, then nothing! Failed to make numerous install dates without notification. I wouldn’t waste your time with this company as they don’t show up

December 29th 2022 Update: Terrible!! Took deposit and never turned up

Terrible!! Solar Secure failed to turn up on numerous occasions without notifying me of cancellation. They worked really hard to lock in my deposit, but that’s it..... absolutely nothing after that. I asked for my refund and then gave them a second chance, guess what, they blew that too.

Very dodgy and I’m disappointed

Customer Service
Installation
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
3 comments
Solar Secure
Solar Secure OwnerSolar Secure
Gary
Gary

Project# 82845

Solar Secure
Solar Secure OwnerSolar Secure

We're sorry that we couldn't help to your satisfaction.


Page 2 of 10

See all Solar Secure reviews

Questions & Answers

Ngoc Vinh N

Ngoc Vinh Nasked

Hi Sale team,
I had a 2.0kw solar unit with 8 panels on roof (8x250watts), and 3kw inverter, i want to upgrade to 6.6kw and 5kw inverter, can you quote me how much will it be? thanks.
Regards,
Vinnie

1 answer
Solar Secure
Solar Secure OwnerSolar Secure

Hi Vinnie

Thank you for considering Solar Secure for your solar needs.

Upgrades possible with some options. We need some more details about the property where you are looking to install solar as some local restrictions may apply.

Please call us on 1300 867 328 to discuss your project. We will be very happy to serve you.

Kind Regards
Team Solar Secure


Paul M

Paul Masked

I would like a quote to get solar panels installed at my home at 3 Joseph Place, McKellar ACT. Please send this ASAP for me to consider before 30 December 2022.

With thanks,
Paul

1 answer
Solar Secure
Solar Secure OwnerSolar Secure

Hi Paul,

Thank you for considering Solar Secure for your home solar energy needs. Kindly call us on 1300 867 328 for a Quote. We are open today and tomorrow to help you secure this deal.

Kind Regards
Solar Secure Online


Tejvir S.

Tejvir S.asked

Hi,
I have got a quote from one of your representatives. he is asking me to make advance payment for the booking. Is it the normal process you follow?

Regards,
Tejvir

1 answer
Solar Secure
Solar Secure OwnerSolar Secure

Hi Tejvir,

Thank you for the considering Solar Secure as a retailer.

Yes, We do require a commitment (Deposit) to process all the paperwork and get your site ready for Installation. This process is explained in the formal Offer you have received and refundable within cooling off period.

Hope we have answered this to your satisfaction.

Kind Regards
Solar Secure Online Support


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