Bought Sony Bravia 65" KD65x8500 at Harvey Norman 1 year ago. Product is still UNDER warranty.
Need to call Sony Centre 4x times to be able to speak with someone that can organise a repair.
Asked for a refund due to major failure of product (NOT WORKING) - Sony rep said not possible.
Piece of advice: get as far away from Sony - company is dying.

I'm unhappy with my just out of the box Sony Bravia HD tv. The support offered on the net is even more useless. All I want to do is discover how to delete unwanted channels. Terribly simple on my last tv, but not on the Sony Bravia. And asking support means paying for an expert to assist me. Ha! What the hell did I buy? What I got is a big, beautiful tv picture with a multitude of channels but support? Answers to me "how to..." question? Nope. Am I happy? Nope.

Bought a TV three weeks ago (via the Sony Ebay store) and from day one it hasn't worked. I've been waiting and waiting for a fix but still nothing. Considering a refund.

Do yourself a favour, go elsewhere.

Ordered wireless noise cancelling headphones Model WFSP700NB on 28 Mayember 2022 over the phone and was advised I would receive them within 5 business days
On 3 December I was advised by courier company that the goods were damaged and I would have to lodge an insurance claim for goods I never received.
I rang Sony and was advised I would need to get the email from the courier company and send it to Sony.
I cancelled the order and am now $147.00 out of pocket. I was advised I would not get the refund until the goods were returned?
It is now 12 December and I am still out of pocket

Sent an enquiry to Sony and was advise would receive a response within 48 hours? I did not receive a response.

Bought Sony 65" KDL65W850C TV.. and within 2 yrs time one of the part is broken nd TV wont start and blinks 6 times red lights. As i read lot of reviews for the same issue faced by customer.

Called sony cust. service and its been a week since no response. This is Unfortunate that even you buy branded stuff, you still have to experience this all.

I have made complaint to ACCC any one reading this thread and have same issue please make sure to take this to ACCC as i will not be paying any penny to fix my TV.

I bought a tv off of their ebay store, received it with a huge crack.
Trying to accuse me of doing it.
Now having to go through PayPal and ebay to get a refund... scammers do not buy, pay the extra 100 for a reliable seller

Camera had a fault, sent off to authorized repair place - they misdiagnosed twice and couldn’t replicate my fault even though I sent them details 4 times on how to replicate it. Sony and repairer agree to replace my camera, still haven’t heard anything despite nearly daily emails now. Absolutely disgraceful for a company like this to have such poor after sales service.

Hi i m from india pls remove krishna from kapil sharma show he is doing too much over riyact pls remove him show is going very bour be coz of

My Sony Bravia TV stopped working after 4 years. I took it to a Sony Service Centre, cost me $160 to be told the panel was dead and would cost $700 to fix. The TV cost $900, so not worth fixing. Australian Consumer Law suggests that a TV should last for five years at least. Sony would not fix the TV, however offered me a discount against a new one. I foolishly accepted their offer. They debited my credit card right away and then nothing ..... despite emails to their customer service tea, nothing! Over a week has gone and they still have not even processed my order, nothing shipped, no invoice, nothing! No wonder they only have 1 star rating here!

Do not buy from this store it is not in Australia, they take your money then tell you they have cancelled your order, then keep your money for 5 to 10:days. Go with another brand that has a store on line or not in Australia

I purchased a Sony 55" TV mid November. The same day I decided to go for a 65" TV and asked them to cancel the order. They canceled and the next day they apologized for shipment of the canceled order by mistake and asked me to refuse it. I refused the delivery but StarTrack was not able to deliver te item to the sender address. Ever since the item is stuck in their depot and now technically I am paying interest for a canceled order. Worst company ever!