514 questions from our users
barry sutherlandasked
please help have been ringing your office for 3 days been on hold for hours.Just need some reassurance .Leaving on 11-3-2020 for a trip to Vietnam already have policy with you .would like to ask some questions. Barry Sutherland
2 answers
ringing for 3days holding for hours need some reassurance leaving on 11-03-2020 for a trip to Vietnam already have a policy with you would like to ask some questions. Barry Sutherland ring 02 49283156
I am having a similar problem with a different company (I want to apply for insurance but their site is crashing). Obviously they are being hit by people panicking.
As you can already see they don’t now reply in this Review site but I did notice they have website updates. Suggest you check for alternate contact.
barry sutherlandasked
please help have been ringing your office for 3 days been on hold for hours.Just need some reassurance .Leaving on 11-3-2020 for a trip to Vietnam already have policy with you .would like to ask some questions. Barry Sutherland
Barry S.asked
please help have been ringing your office for 3 days been on hold for hours.Just need some reassurance .Leaving on 11-3-2020 for a trip to Vietnam already have policy with you .would like to ask some questions. Barry Sutherland
lynne b.asked
Travel to Lombok/Bali, is there cover in regards to Corona Virus if air travel and accommodation is cancelled? Also what about possible volcano disruptions?
2 answers
Hi Lynne my reading of the PDS and talking to a rep was that if you purchased the insurance after January then you would not be covered for COVID19, if purchased before (like myself) then you have to submit a claim and cross your fingers and toes. Not covered for quarantine or pandemics. I'm not sure about volcanic eruptions.
See their website for updates
Susanasked
Does the single trip policy cover accommodation costs in the event of cancellation?
2 answers
Suggest you read the PDS online on the website. Cancellation section. Cancellation can be covered depending on the reason for the cancellation. Also suggest you give consideration to the amount you nominate for cancellation coverage. I always increase it from the basic cover amount.
Check your policy or ring them directly.. obviously
Trish M.asked
Covid-19 and refund of tickets/travel delay. I have yet to purchase flights for Spain/France 6 week trip over mid Jun-end July 2020. What is the policy for refund or assistance in these scenarios
1) Other countries close borders, or ban Australian visitors (as we go into winter we could have a spike in cases)
2) Unable to return to Aust due to quarantining in an as-yet unaffected country (ie no Smarttraveller warnings at time of flights purchase)
3) Refund of flights and accommodation etc, if an area is declared on Smarttraveller as a no-go or extreme caution AFTER I have purchased
Thanks
No answers
Ceejayasked
JoZasked
Do you cover coronavirus for travel to Japan? (medical illness contracted whilst overseas? or cancellation for trip if situation worsens in Japan before I travel?)
No answers
Thommo77asked
Good morning. I already have travel insurance with you, which is great. My question to you is, have you an office on Northern Gold Coast.?
No answers
Annie Dearasked
I am going on a cruise to NZ Milford sound 2nd April. Is the corona virus a consideration when going to non risk country? I also have preexisting medical conditions. Does this increase the cost of the policy?
1 answer
Hi Annie, We have used SCTI a few times now because we found it easier to go through the online form to add them and find out how much more the policy will cost. So yes, each individual pre-existing condition will incur a cost and depends on what it is as to what it costs. We did not find the extra costs for each condition to be exorbitant either. With respect to the coronavirus - we had a policy which included cover for time we were to spend in Shanghai but we took it out in mid-January with the cut-off date being 31 January for being able to claim. We have now replanned our trip to be a land tour of Japan only and taken out another policy for that trip and because there are no current alerts for that country and therefore no cut-off date we know we will be covered. It will be interesting to see how our claim goes for having to cancel a cruise, flight and accommodation out of Shanghai as we have been waiting more than a week now for it to even be put in the hands of a claim assessor?
Thommo77asked
I have a yearly travel insurance policy in force until the end of November this year, my question is:- i am going on holiday in January ‘21 for approx 3 weeks, can I extend my policy, or do I need to take a new policy out
Thank you,
Audrey T
No answers
john m.asked
i am 87 years of age with pre-existing medical conditions. can i still apply for travel insurance?
No answers
john m.asked
i am 87 years of age and have some pre-existing medical conditions. can i still apply for travel insurance?
No answers
Lauren Triplettasked
Hi, do you pay emergency expenses up front or will we have to pay and be reimbursed later? Are planning a trip to Japan now and considering purchasing.
No answers
soni j.asked
Hi there I am 67 old Female Indian citizen, I am in Australia now, I have a visit Visa I would like to get a Travel insurance for two days, is it possible?
2 answers
Southern Cross T.Southern Cross Travel Insurance
Hi Soni J,
Thank you for your question.
Are you looking for a travel insurance policy for your time in Australia?
I look forward to your response.
Pepper@SCTI
Hi Son.j I am sorry, I can't answer your question. You would need to ask the insurance company.
Charlotte W.asked
who is the underwriting insurance for Southern Cross Travel, please?
1 answer
Southern Cross T.Southern Cross Travel Insurance
Hi Charlotte W,
Thank you for your question.
We underwrite our own policies at Southern Cross Travel Insurance.
If you have any other questions, please feel free to send us an email at [email protected].
All the best,
Pepper@SCTI
Robynasked
I lost my iPhone 8 either at Christchurch airport or on the plane when disembarking in Sydney on the 25/12 I have emailed Christchurch lost and found but they replied no luck finding anything. I have also called Emirates (4 times) and Sydney airport (4) times, but do not have a claim number. What should I do?
1 answer
Southern Cross T.Southern Cross Travel Insurance
Hi Robyn,
I'm sorry to hear that you lost you iPhone on your recent trip to New Zealand.
You can submit your claim through our online claims portal, here: https://www.scti.com.au/claims/make-a-claim/.
Once you've completed the online claim form, you will receive an email which will outline the relevant documents we will need for your claim. You are welcome to send these documents via the post or by email.
If you have any questions, please feel free to email us at [email protected]
All the best,
Pepper@SCTI
John Westasked
Hi SCTI
Do you offer Annual Multi Cover for customers presently aged 80 and 76 years
1 answer
Southern Cross T.Southern Cross Travel Insurance
Hi John,
Thank you for your question. I'm sorry about the delay in our response.
Yes, we do offer Annual Multi-Trip policies to individuals ages 80 and 76 years, as our policies have no age limit.
You can get a free online quote here: https://www.scti.com.au/our-policies/annual-trip-insurance/.
If you have any other questions, please feel free to email us at [email protected], and we'll be more than happy to help.
All the best,
Pepper@SCTI
Neil C.asked
Already overseas in Canada, seeking new cover for the period 22 December 2022 until return home 24 February 2020. Two people 67 and 63 years?
1 answer
Southern Cross T.Southern Cross Travel Insurance
Hi Neil C,
Thank you for your question. I'm sorry about our delayed response.
Our TravelCare policy cannot be purchased once you've departed Australia. Since you're already in Canada, our policy wouldn't be suitable for you.
For alternative insurance options, you may want to contact the Insurance Council of Australia (www.findaninsurer.com.au) or the National Insurance Brokers Association (www.needabroker.com.au).
All the best,
Pepper@SCTI
Georgina Weingarthasked
Can we cover our golf clubs and golf bags for additional cover $5,000 for 2 sets of clubs. I tried to include on your online form under personal valuable items but would not take it.
We are going to Europe away 42 days.
No answers
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