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Reviews

4.8

253 reviews
5
(226)
4
(13)
3
(2)
2
(5)
1
(7)
  • Value for Money
    4.6 (73)
  • Cleaning & Maintenance
    4.6 (60)
  • Product Quality
    4.8 (73)
  • Return Claim MadeYes (0) · No (76)
  • Warranty Claim MadeYes (3) · No (72)
  • Purchase Type
    • Spa (77)
    • Pool (6)
  • Customer Service
    4.7 (70)
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Greg

GregSouth-Eastern Region, NSW

New spa at Malua Bay NSW

published

My wife and I purchased a three person spa from the Canberra store. The customer service and advice provided by Elaine was excellent. She was very friendly, helpful and knowledgeable of all things about spas. She helped us choose the right one and we were very happy with the price and the delivery time frame. We live on the south coast of NSW and the delivery went without a hitch. It came on a truck from Sydney on time and was located on our deck at the back of the house without any issues. I totally recommend Spa World Canberra especially the professionalism of Elaine.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick, ACT
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1 comment
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Clive R.

Clive R.Australian Capital Territory

Bought a Vortex Cobalt spa from Elaine at SpaWord Canberra

published

Bought a Vortex Cobalt spa from Elaine at Spa World Canberra. Elaine was great to deal with and provided all the assistance you could ever require. Had the spa installed for two weeks now and it is great. The internet connection works very well and is easy to use. Great for holiday house use. Highly recommend Spa World if you are in the market for a spa.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick Canberra
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1 comment
Spa World
Spa W.Spa World

New Spa Purchase

published
Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCanberra
See all answers

The reviewer stated that an incentive was offered for this review

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Kerrclan Aqagym swim Spa

published

Elaine
thank you very much for the assistance you provided us with the purchase of the AquaGym Lounge Swim spa
The extra Depth is just awesome. your friendly positive attitude along with your and professionalism was a real pleasure to deal with.
The Spa world team and after sale service have been fantastic, from the delivery of the spa, to the simple Questions nothing was to much trouble
We really appreciated the effort that went to ensure things where on track on time and correct
We would have no hesitation to recommend you and the spa world team to anyone.

thank you Elaine spa world Fyshwick
regards Michael and Laura Kerr

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Spa
Store LocationFyshWick ACT
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1 comment
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The reviewer stated that an incentive was offered for this review

Nicole C.

Nicole C.Canberra 2600, ACT

Vortex Cobalt Avannte

published
Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick Canberra
See all answers
Frances

FrancesAustralian Capital Territory

Very happy with our spa

published

Very happy with the spa, have used it extensively, and become very popular with friends and family. It was a bit more work to prepare than I expected but the delivery and installation was smooth and quick. The concreter and crane company recommended were excellent. The electrician was a disappointment but my feedback was quickly responded to.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCanberra
See all answers
1 comment
Spa World
Spa W.Spa World

Hi Frances
Thank to for your lovely feedback! Hope you continue to enjoy your spa for many more years to come!
Regards,
The Team at SpaWorld

The reviewer stated that an incentive was offered for this review

Rod B.

Rod B.O'Connor 2602, ACT

Thank you Spa World.

published

Elaine from Spa World was a pleasure to deal with. We had the various spa options explained to us, and also she provided us with a recommendation based on what bast suited to us and the cold Canberra Climate and our family needs. The best decision I made was listening to Elaine and following her advice. She knows the products and reads the customer to know what they require. After delivery service was great also with a phone call and assistance on setting up an easy to understand maintenance schedule. It is a lot less maintenance than I expected.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationCanberra Spa World
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1 comment
Spa World
Spa W.Spa World

The reviewer stated that an incentive was offered for this review

my kids love the spa, 5 stars product

published

great service by Elaine, very clear information on the product, the time line and the delivery process. No hidden costs and excellent follow-up service too.my kids love it and would definitely recommend it !

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store Locationspaworld, Fyshwick
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Jo and John

Jo and JohnCurtin 2605, ACT

Great service and an awesome product....

published

We've had the Vortex Mercury spa for a month now and we absolutely love it. Everything Elaine (Spa World, Fyshwick) told us about the Spa was factual and helpful. She was a pleasure to deal with and dispelled all of our reservations. We find the spa refreshing in the hotter weather especially after Elaine advised us how to reduce the heat, and we just love the therapeutic massages and the light show after dark! It's easy to maintain, practically cleans itself and is economical to use with our solar panels.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick, ACT
See all answers
1 comment
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Highly recommend product,Staff are great to deal with also.

published

Spa world Fyshwick are a pleasure to deal with,could not be happier with our spa or the install and service received!
We love it,can’t get the kids out of it either,very happy!!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick
See all answers
1 comment
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Tiarnie Polack

Tiarnie PolackSouth-Eastern Region, NSW

Quality service of spa world Fyshwick

published

We purchased our spa from Fyshwick as our sales person was Elaine. She was very help easy to talk to you were we could understand her. She gave us a good vibe when talking to her from the start . Found us a really good price. I would recommend her to anyone wanting a spa .

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick
See all answers
1 comment
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Kylie D.

Kylie D.Harrison 2914, ACT

Love our Spa from Elaine at Fsyhwick

published

We purchased our spa from Spa World in Fyshwick. Elaine was very helpful and patiently answered all our questions. We have had a few problems which Elaine has promptly dealt with and maintenance people were quickly on hand to repair. We love our spa - thank you so much.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeSpa
Store LocationFsyhwick
See all answers
Toby

TobyCanberra 2600, ACT

  • 2 reviews

Awesome customer Service

published

Super simple process, walked in, got offered the right Spa for us, got a very competitive price, excellent service and Elaine even managed to get us the spa before Christmas! 5 star experience, would highly recommend seeing Elaine in Canberra for a new spa!!!

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick, ACT
See all answers
  • Verified customer

Excellent service and support

published

Craig was excellent from first contact to after sales support. He was incredibly helpful on the phone and email taking the time to answer in full all of my questions and making recommendations on which model would suit me best. I also spoke with him about spa maintenance/cleaning and he was able to tailor the schedule to my needs. The clips for the spa lid were a different size and Craig immediately sent out new ones for me. I would definitely recommend the Seven Hills store, thank you! Despite the potential to win a small gift this is my honest opinion.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationSeven Hills
See all answers
1 comment
Spa World
Spa W.Spa World

The reviewer stated that an incentive was offered for this review

Darryn T.

Darryn T.Braddon 2612, ACT

Fantastic Experience with Elaine at Spa World Fyshwick

published

I recently bought my spa from Elaine at Spa World, Fyshwick. From the onset, I was impressed with her technical knowledge and her friendly, customer orientated nature. She made the whole experience and process seamless and enabled an extremely positive experience.
Elaine was great to deal with and responded to any queries immediately with the relevant information.
I am loving the spa and I recommend Elaine and Spa World without hesitation. If you are considering a spa, she should definitely be your first (and only) phone call/ visit.
Thanks Elaine

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick
See all answers
1 comment
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Patrick O.

Patrick O.South-Eastern Region, NSW

Elaine is awesome

published

I purchased a swim spa from Elaine in Fyshwick ACT. The advice and deal was wonderfull. Elaine made the option choices easy and delivery was seamless. Highly recommend Spa World Fyshwick.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Spa
Store LocationFyshwick
See all answers
BethH

BethHSouth-Eastern Region, NSW

Fantastic Spa

published

We use our Nitro spa every day and love it. Our family come a visit and can't wait to jump into the spa. The support service has been great and we wouldn't go anywhere else.

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick Canberra
See all answers
1 comment
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swimmer

swimmerMetropolitan Adelaide, SA

Be very careful

published
Store LocationSpa World Kingswood SA
Rohan B.

Rohan B.Canberra Central 2601, ACT

Spaworld & Elaine

published
Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationSpaworld Fyshwick Canberra
See all answers
hopple1812

hopple1812MacGregor 2615, ACT

  • 3 reviews

Always wanted one

published

Got my spa from Fyshwick with Elaine Kalanche went to the store a few times before I made a decision wasnt pushing me into a sales had good product knowledge about the spas and cost savings made contact after delivery to check

Cleaning & Maintenance
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa
Store LocationFyshwick
See all answers
1 comment
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Page 2 of 13
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Questions & Answers

Don

Donasked

Feeling disapointed as we finally got our mercury avante spa today but being a spa novist the after sales care is very disappointing, i feel spending this type of money spa world should have someone to go through the daily running and how to use it as its not very professional to be told look on youtube but no real help on our model.
Don

No answers
Cordelia

Cordeliaasked

What is the best number to call, & person to speak to, regarding problems with missing items - steps, starter kit & heat pump, not supplied by Spa World. We need to get it sorted asap.

2 answers
Fired Up
Fired Up

The number listed in their website

Spa World
Spa W.Spa World

Hi Cordelia,
Please contact our customer support hub on 1300-895-902. Kind Regards,

Jeannie N.

Jeannie N.asked

We have a mercury spa how do we turn it off after each use

2 answers
Charlene
Charlene

Jeannie I was told by Elaine not to turn the spa off instead to keep it running as it work out to be cheaper. All we do is reduce the water temperature.

Spa World
Spa W.Spa World

Hi Jeannie, it is more economical to leave your spa running. Your spa has a pre set sleep timer set from 10pm - 7am. During this time, your spa will not engage in heating or filtration. The other option would be to put your spa into away mode when you are not using it. This means your spa will not heat and will only run 1 hour of filtration daily to prevent the water from becoming stagnant. If you need anymore advise please feel free to contact our customer support hub on 1300-895-902.

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