Spa is ok for what it is, came with basic operating instructions, nothing useful for actually setting it up. Twenty four emails numerous unreturned phone calls trying to sort out incorrectly supplied cover with spa pool. Worst customer service I have ever had in my life! I will never deal with spas direct ever again. There shocking customer service cost them several spa sales from work colleagues and family who were in the market to buy and heard of my experience dealing with them.

We purchased a swim spa from spasdirect last year. Of course during sales process customer service is great. Once you pay, thats it. Our swim spas outer structure started falling apart and its internal paint started bubbling up. For months we tried to get a response from spas direct. We tried calling, emails,website, social media. Nothing. All we got is being blocked in social media. Now we took the issue to faie trade Australia. The 10 year warranty they talk about is a story. The customer service is a story. They are the worst purchase experience ever for such expensive luxury products. Their products are bad quality from experience. Avoid buying anything from SpasDirect.

COVID-19 quarantine delayed delivery. It happens! Spas Direct kept me up to date, and informed. Couldn't be happier...I arrive home in the dark and can still relax.No longer shark bait!

Am not happy with my plunge pool at all, poor/no customer service everything is great if nothing goes wrong and you need to make a warranty claim. The jets on spa are useless I can’t sit on the seats as there to low and you float I can’t get the temperature up to a decent temperature and the bench seat/lounge is to long to use as a swim spa because you hit your feet and still waiting for my extras to arrive (drinks tray & grab rail) so that’s 4 months now just not acceptable at all. BUYER BEWARE!!

Brought a Venus deluxe spa late in September last year. Not only was the spa a few weeks late to be delivered, we also had no instructions with the spa. We tried calling multiple times, leaving emails and messages and still no response. Fast forward time till now, It has been two months where we have been Trying to order a new filter and still nothing. When I did get through they advise me to put a good review up on here and I will get a free filter worth $99. It has been three weeks Since putting up a good review and funny enough, still nothing. This is my update to my last review. The service is terrible ! I do not recommend these people to anybody. If only I could turn back time!

Ordered online, paid on the spot. 2 days later got the paid invoice for my black spa. Paid delivery, but got delivered to a depot. Paid more to get it home. When delivered.. it was white, not black, with broken steps! Several emails, phone calls and messages.... but they will NOT talk to me!! This is, by far, the worst purchase and customer service I have EVER experienced!!

Payed for spa in full in January asked to wait 8 weeks 4 months later no spa had to go though paypal to get money back would not return funds do not trust this company

We use our spa everyday, sometimes twice a day! We couldn’t be happier and we realise how luck we are to have this in our own backyard! It’s like a holiday @ home. Sometimes I have to pinch myself to know it’s real! Best thing we ever did.

We use our spa every night, so easy to maintain, best thing we ever purchased we are so glade we made the decision to purchase a spa from spas direct

I am extremely satisfied with the sales team very quick to reply to emails when I had a question from the day i was looking to now top job 5stars

Hubby and I purchased our spa late 2022, we couldn't have received better customer service and delivery was prompt. Easy to setup and operate, extremely happy with our purchase.
Thank you Spas direct.

I use the spa about 3 times a week to maintain you just add chemicals at a measured dose I test the water then add the dosage of chemicals easy

Iv had my spa well over a year now and it's simply put one of the best things I have ever purchased! Not too long ago I was in a car accident which saw 2 lower discs herniated putting pressure on my nerves and bulges you can see pushing under my skin . One of the few things to ease pain has been my spa fitted with hydrotherapy jets I actually feel human again after soaking in my spa !

I love my spa and it was a pleasure dealing with Muftah and his team. He arranged to deliver to Bunbury from Perth on my day off. The spa was great value and our family is very much enjoying the spa. I would highly recommend Spa direct as they offer a great product for a great price.

My wife and I purchased our first spa through spas direct on boxing day 2022. Spas Direct were very helpful and efficient though the purchase and delivery. We could not have been happier when we got the spa, we use it almost daily. Would definitely recommend Spas direct to anyone wanting a great spa at a fantastic price.. Thanks
Michael and Emma

Use it nearly every night. Couldn’t live without it now. Best purchase in a long time. Very easy to maintain and keep clean. Super easy process when purchasing our spa.

We use it several times a week and it is very easy to maintain we have actually been surprised how easy it is would highly recommend and have recommended to many of our friends who were very impressed with it

12 weeks still no spa, Mark dose not return calls, blaming the virus, should have been delivered before the virus was a thing

Stay well clear of this mob
Want all the money up front, now I see why