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30 questions from our users

Paige C.

Paige C.asked

Good morning, I have been using the Spectra S9 for almost a year now. It has worked perfectly. Yesterday when I went to turn it on, it would not work. I thought it must be dead, so I plugged it in and it worked. When I was finished pumping, I kept it plugged in so it would be fully charged the next time. The next time I tried to use it with a full charge, it would not turn on unless I had it plugged in. It still works perfectly if plugged in but this is not possible all the time for me. I need to pump without it plugged in. Any suggestions or thoughts on what could be going on?? Thank you!

1 answer
Steph W.
Steph W.

I’d say the rechargeable battery has died. How old is it? I don’t know if spectra would replace it or if you could buy a new battery for it

Ashley L.

Ashley L.asked

I've had my spectra 9 plus for 9mths now. when I pumping and I try to go past suction 4 it all feel the same and it really not pulling the milk out the breast. Any help?

1 answer
Spectra
Customer Service T.Spectra

Hey Ashley, sounds like your shield kit parts are due replacement.

We recommend replacing them regularly to avoid suction loss which can affect your pumping needs, or impact on your output.

If you send us a message to [email protected], we can let you know which parts need replacement and how often, depending on your use. :)

Miranda C.

Miranda C.asked

I’ve had my Spectra 9 Plus for just under two months and as of about 2 weeks ago, while pumping, it will stop having suction, however it still sounds like it’s trying to suck. I’ve checked all my parts and reassembled the kit and it is still an issue. When it stops having suction, the back flow protectors don’t move either. What can I do to fix it?

1 answer
Spectra
Customer Service T.Spectra

Hi Miranda, not sure if you have replaced your shield kit parts at all?

You should probably check in with us by sending a message to us at [email protected] so we can see a video of what is happening, and understand more about the care and use of the pump and parts so we can help you get this sorted out. :)

Jamie G.

Jamie G.asked

Hi,

My wife recently accidentally dropped our spectra 9+ in the bath... I have pulled it apart, dryed with a cloth and hair dryer, is there anything else I can do to save it? It was only a few weeks old and has been a savour for our Bub.

1 answer
Spectra
Customer Service T.Spectra

Hi Jamie, oh no! I am sorry to hear this. :(

We would not encourage people opening up and playing with electrical equipment I am afraid. :(

If you contact our Customer Service Team, we can chat to our technician and see if he thinks this is something that would be worth trying to repair. :)

Our email is [email protected]

I will keep an eye out for your message.

The Spectra team

Liz

Lizasked

I’ve had my pump for 3 months now, it was charging and pumping fine but I was pumping earlier today and it ran out of power. I plugged it in but it’s not charging. It’s plugged in properly and I’ve changed outlets, yet still nothing. Why is this?

No answers
Darci Y

Darci Yasked

Can milk get into the actual pump? I was pumping and heard a funny sound and looked down and noticed milk was in the tubing. I quickly took the tubing off, but am afraid milk got into the Spectra 9 plus itself. Any ideas? It seems to still be working fine.

1 answer
Spectra
Customer Service T.Spectra

Hi Darci, thanks for your question.

You sure can get milk in the pump itself, and that is usually caused by using the pump without backflow protectors, or not ensuring they are dry before use. :( If you have milk in the tubing, there is a high likelihood their is condensation at least in the motor casing. :(

This does void the warranty I am afraid.

It might be a good idea to contact us so you can explore if there is a way to help you with a paid service to see if the pump can be saved. :)

You can message us at [email protected] I will keep an eye out for your message. :)

Georgie
Spectra team

Lishan N

Lishan Nasked

When using usb charger, the battery sign is flashing though the back light is still on. the suction is interment. What's the reason?

No answers
Bettyb

Bettybasked

I am using spectra 9 plus with free me cups and noticed that some milk has gotten into the first part of the tubing but not through the backdrop protector. Can the tubing be washed if so how? thanks

1 answer
Anna
Anna

It's pretty strange for milk to get into that section. I used to get condensation and I would swing it around to get the water out. You want to avoid getting mould in them as that can contaminate the milk I think. You can try wash it but I'm not sure if it'll degrade the tubing. Ask spectra? Or maybe order a replacement? Or maybe just cut off the section with the milk in it and stop using the free me cups?

Amy Corob

Amy Corobasked

I have the Spectra 9 and have been using it for about 2 months. Today it won't turn on to
Pump. It's showing a full charge and the backlight is lit when on the charger, but nothing happens when i turn on the pump. What can i do? It's my portable pump for work and i need it.

1 answer
Spectra
Customer Service T.Spectra

Hi Amy, sorry to hear about your pump. :(

I would recommend you contact us directly at [email protected] with your serial number and a video that demonstrates what is happening, and we can see how to best help you.

I will keep an eye out for your message. :)

Best
Georgie
Spectra team

Shelby S

Shelby Sasked

Hi. My Spectra quit suctioning all together. I've checked everything and it's the motor itself. What do I do to fix it?

2 answers
Claire
Claire

You can get is serviced. If it's still under warranty it should be for free otherwise you pay about $80. Message them on their website.
https://spectra-baby.com.au/product-category/service/

Spectra
Customer Service T.Spectra

Hi Shelby, can you contact us at [email protected]?

We are able to help people with suction issues get pumping pretty quickly with some troubleshooting 95% of the time. It is usually always the shield kit that needs parts to be replaced - namely the valves and backflow protectors. :)

If you have those spare parts, try them. If your backflow protectors move when the pump is turned on, it indicates it is not the pump, but the shield kit parts that need replacing. :)

I will keep an eye out for your message so we can help you.

Best
Georgie
Spectra team

soniar

soniarasked

Hi there,

I've been using my Spectra 9 Plus for almost a year now and have never faced any issues.

Today one side of the pump suddenly stopped working / no feeling of the suction. I've done the following but still no change:

a) Checked the back flow protector and it moves when i turn on the pump
b) Switched the tubing
c) Checked the suction from the motor by covering inserting the tube in one hole and covering the other

Everything works fine with one bottle, but not the other. Has anyone experienced this before? Is there anything i should do / check?

Appreciate the suggestions.. thanks!

2 answers
Jessica c
Jessica c

I’ve experienced this before. I never actually know the problem so I fiddle around with everything. I pull the whole thing apart and rebuild it, and that’s little white circle flappy thing, I take it off and put it back on. Also make sure it’s sittint on ur breast properly and there’s no no gap for air to get in or it won’t suck too. Otherwise refer to the booklet :)

soniar
soniar

Thanks Jessica! I finally solved the mystery - it was the valve that was causing the problem - it has a little tear. I’ve changed the valve and it works perfectly now :)

Wan

Wanasked

Hi.. my spectra 9+ screen always on.. the light wont go off. How can i fix it?

No answers
Victoria Schunmann

Victoria Schunmannasked

I bought a used spectra s9 from someone who said they used it twice. I recently found out how to check the hours used and it read over 8000 hours. Is it possible that the reading was incorrect?

1 answer
Spectra
Customer Service T.Spectra

Hey Victoria - thanks for your question :-)

We don't know of any way of checking on the hours that a 9+ pump has done. We do have a code for our S1 and S2 you can put in, but they are more a bit of fun, and for manufacturing diagnositcs, not meant as a true reflection of hours. They can be reset by a number of things so arent always accurate.

I'd be very surprised if a 9+ had done 8000 hours, the motor life is only 1500 hours, so I think it would be well and truly dead if it had really done 8000 hours :-) The reading is almost certainly not right :-)

Best,
Alli
Spectra team

Sharifah

Sharifahasked

Hi i just bought my Spectra 9 Plus, it was working so well but on the third day of usage, i realised that the pump is not suctioning as well as before, even after increasing to Level 10. Prior to this, i chose vacuum Level 5. The rest of the pump is working fine except for the suctioning only. Do i need to replace anything?

Thanks!
Sharifah

1 answer
Spectra
Customer Service T.Spectra

Hi Sharifah - thanks for your question!

Usually when there is a reduction in suction it tends to be related to your parts - either the assembly or the parts themselves. With such brand new parts, I'd think in your case it is to do with assembly. Check out our shield assembly video here on You Tube - https://www.youtube.com/watch?v=LbAEIWa0P6I There are a few other videos on the page that may help you out too.

Often the small white discs that go onto the blue valve head can be the culprits, so check those out first. Set your pump up as a single only at first, so you can narrow down which part is the issue, and swap out each one with the second set you have. If you are still having trouble, please get in touch with us - our Customer Support Team is always happy to help, va email Facebook or chat on our website!

Hope that helps,
Alli
Spectra Team

Apple

Appleasked

I have been using spectra 9s for 4months .. and it appears that the vacuum power reduces even if its already on level 10. And sometimes the other one does not work.. Any ideas?

1 answer
Spectra
Customer Service T.Spectra

Hi Apple,

Thanks for asking! It sounds very much like you need to replace some of your parts. Generally when suction reduces, or you notice one side is not suctioning great anymore, it means that the valves need replacing.

We recommend the duck valves are replaced every 2 - 3 months, or sooner if you are exclusively expressing. The backflow protectors should also be replaced every 6 months or so. Heres a link to the duck valves for you:

https://spectra-baby.com.au/shop/accessories/breast-pump-valve/

If replacing those valves doesn't help, then please get in touch with our Customer Support team who will be able to troubleshoot more with you. We are available via email ([email protected]), our Facebook page, live chat or phone :-)

Warm regards,
Alli
Spectra Team

Livy K

Livy Kasked

Hi.
Can you buy breast milk express storage bags for the spectra 9 plus?

1 answer
Spectra
Customer Service T.Spectra

Hi Livy,

Great question! We don't have any milk storage bags available at the moment, however you can use any brand to pour your expressed milk into. Let us know if you need more info!

Warm regards
Alli
Spectra Team

elaine toh

elaine tohasked

Hi,

Spectra 9 Plus internal battery is made of?
Safe to being onboard flight?

Thanks.

1 answer
Spectra
Customer Service T.Spectra

Hi Elaine,

Please be assured, many of our mums use their pumps every day while flying and never have any issues, and find the airline staff very supportive of their need to express milk for their baby, so don't hesitate to chat to them about how they can help you.

Here is the link to the Australian Civil Aviation Safety Authority guidelines about travelling with devices that contain lithium ion batteries: https://www.casa.gov.au/standard-page/travelling-safely-batteries - we understand most international guidelines are similar.

The lithium ion batteries contained in the Spectra pumps falls under the first category in the link supplied: batteries under 100Wh (watt hours) rating.

The CASA link says to calculate the watt hours, you multiply the voltage (V) by the milli-amp hours (mAh) and then divide by 1000.

Spectra S1 & 9+ pumps have a 12v battery and 900mAh. These details are provided on the sticker on the pumps so that you can show it to airport staff if required.

When using the calculation supplied by CASA, 12v * 900mAh / 1000 = 10.8Wh

This shows that the Spectra pumps fall under the first category in the CASA link, and are safe to be carried and used onboard (although some airlines will request they are not used during take off & landing).

So, in short - no problems with the 9+ and flying :-)

Warm regards
Alli
Spectra Team

Meanne Y

Meanne Yasked

hi good day. I recently bought 9plus.
i tried to do more research with my new purchase. In your recent reply to other question, I said that it's only good for few times a day of pump?
I bought this to increase my supply, I plan to pump every 3 hours. if I did that will the machine brake down?
and how many months will the internal battery last? what is it made of?

1 answer
Spectra
Customer Service T.Spectra

Hi Meanne,

Thanks for your question. In general we recommend our hospital grade pumps (Dew 350, S1 and S2) for Mums that are planning on pumping as often as every 3 hours. The motors in these are heavy duty and designed for the extra workload of increasing supply.

The 9+ is smaller, lighter pump, and is designed for use once or twice a day. It also has less flexibility in varying your cycle and suction levels independently, which most Mums who pump often need. The motor hours for the 9+ are the same as the S1 / S2 - 1500, its simply that the motor is designed for lighter use. The internal battery is Li-ion and should last the life of the machine. It is covered under warranty for 2 years, so if you ever have an issue with it, please just get in touch.

Warm regards
Alli
Spectra team

Graham

Grahamasked

Hello!

We just received the Spectra 9 plus and have gone through a few pumping sessions. I tried today to pump without being connected to an outlet but the pump does not seem to hold a charge. Any ideas?

2 answers
Catherine T
Catherine T

If it doesn't hold a charge at all, I would contact Spectra about this. They are great with answering questions and will help you straight away. When I charge mine, it usually lasts for several pumping sessions with out being plugged in (depending on how long the sessions are of course)

Spectra
Customer Service T.Spectra

Hi Graham,

Thanks for your question - I am sorry that appear to be having some difficulty with your pump.

The most common issue we have experienced with pumps not switching on or charging is that the Australian adapter isn't fully pushed into the charger. It does require a little bit of elbow grease the first time, but you will hear a loud click when it has been pushed down all the way. Can you please take your adaptor apart, and assemble it again, till you hear that loud click?

Here's a video to describe further:

https://spectra-baby.com.au/faq-assembling-power-adapter/

If you give this a go, and theres still no luck, then please get in touch with our Customer Service team and we can help you out further. Our email is [email protected] or on our Facebook Page.

Warm regards
Alli
Spectra Team

Aleks

Aleksasked

My milk supply has nearly dried up as my 7 month old prefers bottles after being told to do formula top ups. Will this pump help bring up my supply? I'm desperate to get it back because I don't want him on formula 100%. He hates being on the breast one except when he wants to get to sleep. Please help

1 answer
Spectra
Customer Service T.Spectra

Hi Aleks,

Thanks for your question. You can absolutely use a pump to help you to build your supply. Generally we would recommend using a hospital grade pump, such as our S1, S2 and Dew 350 to build supply, rather than the 9+ as it is designed for use a couple of times a day. Our hospital grade pumps are designed to be used 6 - 8 times a day, which would be more appropriate to build supply.

If you would like more info, please get in touch with our customer support team, via email ([email protected]) or message us on our Facebook page.

Kind regards,
Alli
Spectra Team

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