- Verified customer
I purchased a Spectra breast pump, the S2+ and S9 models, after trialling another brand after having my baby and needing to pump to increase my supply of milk.
After placing my order it was delivered very quickly indeed, which I was pleasantly surprised at as I have come to expect a week or more for delivery for items here in SA, so that was great and meant I could take my hired pump back immediately saving hire fees.
I found customer service to be very good, answering email queries promptly and helpfully which I really appreciated.
I would definately use this company again - the products are good (reviewed seperately) and customer service very good.
Not accepting genuine warranty claim
Hi have both the s2 and the 9+ from the au website. after two months of usage (including purchasing many spare parts via amazon), the s2 expression mode is so weak that its expression mode on vacuum 8, 10 to 12 is weaker than than when the s2 is in letdown mode (vacuum 5). After multiple videos and emails sent to customer service, the business refuses to acknowledge even the possibility that the suction has reduced significantly. I cant prove something online that they refuse to accept online. Now Im having to use the 9+ as my main pump even though the s2 is hospital grade - there doesnt seem to be any recourse I can have within the company except to go fair trading (which quite frankly will drag things on even longer)
Worse customer service
I am a single mother of twins and I wanted to utilise their sale. For some reason my computer just showed gobbidly gook on the site, Spectra's Customer service expected me to ask a friend to make the order for me and ask them to pay on my behalf, not believing that I had no one to help. As a single mother of twins I find this discusting. There was no help whatsoever.
- Verified customer
Horrible product and customer service.
Bought some parts for a total of a hundred dollars and received them in open packagings (the parts are no longer sealed) for all of them. They are shipped without boxes or bubble wraps/pads at all. Made a complaint to their customer service and they were not apologetic at all saying that my items were not broken therefore there is nothing they can do about it. The fact that the packagings are broken, for all I know the parts could have been used prior or it’s quality been compromised. I’d never expected such experience received from such a reputable brand, which is totally unacceptable!
Good product, sloooooooooooow ordering
Got this for my wife when I had doubts about the durability of our Medela swing. I also saw how much time she spent pumping and figured we could use a more durable double breast pump. It was a lifesaver because my kid never liked feeding directly from the breast.
She immediately loved it! I really enjoyed the silence of it too compared to other breast pumps. You could still hear it but its no where near as loud as the froggy Medela swing. My wife's pumping time was cut in less than half and milk supply even increased I think due to the effi...cient drainage of the breasts. My only complaint is not about the product but the ordering and local support. I've been ordering parts and valves for this since we got it. Every time, after I order, that's the only time I get notified that everything is in back order and it will be X amount of weeks or months before I get my parts in. When I first got the pump, I got an email saying its in back order. When the valve heads wore out, I ordered, got an email that its in back order and it would take several weeks. Okay... I learned my lesson and will get several spare for now on so ordered some more... its in back order... then I accidentally stepped on one of the breast shields and snapped it..ordered a replacement and got that damn templated email again apologizing that its in back order. I would be less irritated if I was notified of the back order prior to ordering. I called many times to check but never got anyone to pick up, and no one responds to the chat window on the site. I don't know if I am just extremely unlucky that when I order they do not have stock or if there is any stock in Australia at all.
I love this company. Best products and best service.
I bought this pump because of the astounding reviews I read. And i am definitely NOT disappointed. It's been hard to find one that suits what I need and the fact that Spectra Baby are so patient, understanding and happy to help wherever they can makes all the difference. If you shop with this company you wont be disappointed!!!
Very quick postage
Online site was easy to use, super fast (2 days) postage at a reasonable price ($10). I was sent quick and informative updates on my order including a tracking number. I haven't used the item yet, so I'm unable to say much about it, only that I purchased it purely based on the reviews from this review website. (Spectra s2 breast dual pump).
Fast and reasonably priced postage, informative email updates and tracking
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