Spectra S1 Hospital Grade Double Electric Questions & Answers

Hi Sam, oh no!

Could you please send us a message to [email protected] so we can do some troubleshooting with you to see what is happening?

I will keep an eye out for your message and go from there.

The Spectra team

Hey Sarah, so sorry to hear you're having this issue too :-( If you contact us at [email protected] we can help you :-)
Spectra Team

Hi Jen, oh no! It sounds like your adaptor is not assembled together correctly! :(

This is an easy for for you, but if you contact us at [email protected] we will help you with this. :)

The Spectra team

Hi David and Kung, thanks for your question. :)

The only difference between the S1 and the S2 is the S1 has a rechargeable battery and the S2 needs to be plugged into a power source to operate. :)

Other than that they have exactly the same specifications and features. :)

The Spectra team

Hi Keriko, thanks for your message :-)

Would you like to send us a video of what's happening so we can check that out for you? You can either send via Facebook Messenger or to [email protected] :-) The backflow protector movement does depend on the settings used, so if you could show how the movement changes as the levels are increased we can check if that's working normally for you :-)

Best

Anjuli
Spectra Team

Hi Cynthia, I am sorry to learn about this. :(

Are you able to please contact us at [email protected] so we can figure out what is happening?

I will keep an eye out for your message. :)

Thanks so much.

Best
Georgie
Spectra team

Hi RLW, I am sorry to hear about your pump.

Could you send us a message to [email protected] and we will explore what could be going on and options to resolve that for you. :)

I will keep an eye out for your message.

Best
Georgie
Spectra team

Hi Taryn, thanks for your question.

If you look at our website, they are available for purchase. You can find them here - https://spectra-baby.com.au/shop/accessories/spectra-wide-neck-breastshield-set/

Feel free to shoot us a message at [email protected] if we can help with anything else.

Best
Georgie
Spectra team

Hi Joy, thanks for asking about your pump. I am sorry to hear about this.

It does sound a bit unusual. Can you shoot us a message to [email protected] with some pics, and more info about your pump, and we can look at what is going on for you. If you could let us know how much run time you get from leaving your pump on charge overnight, till the battery is dead, that would be good too. :)

I will keep an eye out for your response.

Best
Georgie
Spectra team

Hi HMM, oh no! That doesn't sound good at all! I am so sorry to hear about this! :(

Are you able to catch it on video for us so we can see what is happening?

Can I also ask you to complete a warranty form for us here - https://spectra-baby.com.au/warranty/ - because this sounds like something our technician will need to look at and assess.

I will keep an eye out for your message so we can get this resolved asap.

Best
Georgie
Spectra team

Hi Kell, oh no! That doesn't sound good at all! I am so sorry to hear about this! :(

Are you able to catch it on video for us so we can see what is happening?

Can I also ask you to complete a warranty form for us here - https://spectra-baby.com.au/warranty/ - because this sounds like something our technician will need to look at and assess.

I will keep an eye out for your message so we can get this resolved asap.

Best
Georgie
Spectra team

Hey Kate,

Thanks for your question. I'm sorry to hear you are getting pain when pumping, that's no good. There are a few reasons you can get pain, and its hard to say without more information about what the pain is like (ie is it during pumping, is it on the nipple, the breast itself etc). Shield size is one reason, and there are also possibilities like thrush or mastitis that may cause pain too.

Initially I would suggest using the pump in massage mode (press the wavy lines button in the middle of the pump) - this gives a fast but gentle action. The cycle speed will be 70, and you can adjust your suction between level 1 and 5 for comfort.

For more personalised help i would suggest contacting our Customer Service team so we can help further for your particular needs. We are available via Facebook message, email or phone. [email protected]

Warm regards
Alli
Spectra Team

Hi Nick,

Thanks for your question. The most common issue we have experienced with pumps not switching on or charging is that the Australian adapter isn't fully pushed into the charger. It does require a little bit of elbow grease the first time, but you will hear a loud click when it has been pushed down all the way. Can you please take your adaptor apart, and assemble it again, till you hear that loud click?

Here's a video to describe further:

https://spectra-baby.com.au/faq-assembling-power-adapter/

If you find this doesnt help (which in your case I am suspecting it wont) please get in touch with our customer support team and we will troubleshoot further with you, and organise for a repair if necessary. [email protected]

Warm regards
Alli
Spectra Team

Hi Jenn,

Oh no - I am sorry to hear you are having this issue. It does sound as though there may be a problem with the battery, however the most common issue we have experienced with pumps not switching on or charging is that the Australian adapter isn't fully pushed into the charger. It does require a little bit of elbow grease the first time, but you will hear a loud click when it has been pushed down all the way. Can you please take your adaptor apart, and assemble it again, till you hear that loud click?

Here's a video to describe further:

https://spectra-baby.com.au/faq-assembling-power-adapter/

If that doesnt help, then please contact us at [email protected] and we will be able to troubleshoot further with you and repair your pump if indeed there is a battery issue.

Warm regards
Alli
Spectra team

Hi Leanne,

Thanks for sending through your question. You would need to check the voltage and Amps on the charger you have for the pump. Australia uses 240v and the S1 needs a 12v, 2 milliamp charger. You may need to get an adaptor for your pump (from a travel store or airport) which can convert it for you.

Your best bet will be to get in contact with the seller of the pump so that they can confirm this, as pumps designed for other countries do vary slightly internally.

If we can help further please let us know.

Kind regards
Alli
Spectra team

Hi Rach,

Thanks for sending through your question. The most common issue we have experienced with pumps not switching on or charging is that the Australian adapter isn't fully pushed into the charger. (the flashing battery symbol tells me it doesn't have any charge) It does require a little bit of elbow grease the first time, but you will hear a loud click when it has been pushed down all the way.

Here's a video to describe further:

https://spectra-baby.com.au/faq-assembling-power-adapter/

Would you mind taking a look to see if your adaptor is assembled properly? If it is, then please email us at [email protected] and we can do some more troubleshooting with you.

Kind regards
Alli
Spectra Team

Hi Jen Jen,

Thanks for your question. It sounds to me like you should pop onto our webiste and put in a warranty claim. One of our Customer Support team will then contact you and we work out whats going on for you. The link is here https://spectra-baby.com.au/warranty/

Kind regards,
Alli
Spectra Team

Hi Lia,

Great question. The main difference between the S1 and the S2, is that the S1 has a rechargeable battery. So it can used on mains or on battery, making it very portable. The S2 is mains powered only. The S1 is blue and the S2 is pink. Other than that, they are the same in terms of function and use. If you are wanting to exclusively express and increase milk production, then either pump would be fantastic :-)

Unfortunately we are unable to ship to Greece. You may find that Spectra in the UK might ship there?

Kind regards,
Alli
Spectra Baby Australia

Hi MRP - thanks for shooting through your question.

Sometimes it can take your body a little while to adjust to pumping versus direct breastfeeding, but here is an instructional video to get you started using the S2/S1
https://spectra-baby.com.au/spectra-s2-hospital-grade-breast-pump/ This will help you work out if you have everything set up correctly.

Below is an overview of the two main modes - massage and expression :)

When you first switch the S1/S2 pump on, it will be in expression mode. You need to press the little 'Waves' button to flick it over to massage mode.

When in massage mode, the cycle speed will be at 70 and you can change vacuum strength between 1 and 5 and you will see little wavy lines on the top left of your display screen.

Keep it in massage mode until your milk is flowing, which may take a number of minutes, and then press the wavy lines again to put the pump back into expression mode. You can keep it in massage mode as long as you like if necessary.

When in expression mode, the settings can be changed, sounds like you've found what is comfortable for you. But you can play around with the settings a bit, there is no "right or wrong" setting, just what suits you best, and that may vary from day to day, pump to pump.

Keep using this mode at a vacuum that is comfortable (do not try turning it up too high). When your milk stops flowing, press the wavy lines again and put the pump back into massage mode. Repeat this process until your breasts feel empty.

You will find that massaging / compressing your breasts while you are expressing will help to get more milk out.

If you need more help, please feel free to contact our customer support team on [email protected]

Kind regards,
Alli
Spectra Australia Team