130 questions from our users
charolyn.gonzalesasked
I bought the S2 4 years ago for my 1st born. I’m expecting a 2nd one, can I still use the pump? I’m hoping to get the s9 covered through my insurance this time around for travel and work but want to use the S2 at home.
No answers
Angel A.asked
Pump fell on the floor now there is a rattling sound inside my s2 when I shaked it. The pump still turns on and suction though. What could the rattling sound be?
1 answer
Customer Service T.Spectra
Hi Angel, oh no!
It could be broken clips that hold the battery or other parts in, or a battery that has come loose.
Hard to know without looking.
This does void the warranty I am afraid, but if you are concerned and want our service centre to look at it, we can arrange a paid repair.
Just shoot a message to us at [email protected] and we will be able to explore this with you.
Spectra Team
Lorettaasked
can i only buy this product on line
1 answer
Customer Service T.Spectra
Ho Loretta, there are some stockists around the country who carry some of the range,
If you email us at [email protected] we can let you know if we have any nearby you, if you let us know your location. :)
Spectra team
Jodie F.asked
Can you use Avent bottles on this natural and classic?
1 answer
Customer Service T.Spectra
They sure can Jodie. :)
Jodie F.asked
Can you use Avent bottles ? On the pump
No answers
Ashaasked
Dear Spectra team,
Can we get discount coupon code for spectra S2 hospital graded pump?
1 answer
Customer Service T.Spectra
Hi Asha, we suggest you contact our Customer Service Team who can advise you or any sales we have going or coming up, and any coupon codes we might have available for use.
You can find us at [email protected]
I will keep an eye out for your message. :)
Spectra team
Fionaasked
I’ve only been using my S2 pump for only 20 days and it keeps shutting off after tuning few minutes.
Is this fixable?
1 answer
Customer Service T.Spectra
Hi Fiona, sorry to hear about your pump.
There is some things we can troubleshoot to try and fix this, so can you please send us a message to [email protected] and we can get this resolved for you right away. :)
Spectra team
Katieasked
I am exclusively pumping for my premie baby. It’s been great until the last few days it is constantly turning off sometimes right away and sometimes after 10min. How do I fix? I can’t go without my pump. Please help
1 answer
Customer Service T.Spectra
Hi Katie, sorry to hear about this.
There is a couple of things we can troubleshoot to help with this, so if you send us a message to [email protected] we can get this resolved right away. :)
I will keep an eye out for your message.
Spectra Team
Jackieasked
Hello Spectra,
My pump has stopped working for me this morning while I'm at work. I have been using it for 5 months, and have been pumping 3 times a day upon returning to work about a month and a half ago. It will turn on a pump a little, but shut right off after a few seconds. I have already processed a warranty claim, but is there anything I can attempt to do until my new pump arrives? Can I pay for overnight sipping on the warranty replacement pump? I feel like this is a Working Mom's biggest fear is her pump going out at 8:00 AM on a Monday!
1 answer
Customer Service T.Spectra
Hi Jackie, oh no! What a difficult situation.
I think you are in the USA, right? We are Spectra Baby in Australia, so a completely different company to Spectra Baby USA.
I would encourage you to get in touch with them as they are the people you will need to connect with.
Spectra Baby USA
Telephone Number: 855.446.6622
Email: [email protected]
Facebook: https://www.facebook.com/SpectraBabyUsa
I hope they can help you fast!
Spectra Baby Australia Team
Annaasked
I’ve only been using my pump for 2 weeks and it keeps shutting off mid pump, is this fixable? Thanks Anna
1 answer
Customer Service T.Spectra
Hi Anna, I am sorry to hear about this.
Could you contact us at [email protected] so we can troubleshoot with you and look at what is happening?
We will keep an eye out for your message. :)
The Spectra team
Melody Sasked
When I turned on my pump for my beloved 3:30 am pump, the pump turned on, I could change the settings, but the display is blank so I can’t see what settings it is on or how long I’ve been pumping. How do I fix this?
1 answer
Customer Service T.Spectra
Hi Melody, oh no I'm so sorry to hear you're having issues with your pump :-(
Can you please contact us at [email protected] and we help get that looked into under warranty for you :-)
Best
Spectra Team
William Fasked
What’s is the fix for the S2 pump shut off problem?
1 answer
Customer Service T.Spectra
Hi William, if this is not an issue with the adaptor not being assembled correctly, it will need to be seen by a technician.
Can you message us at [email protected] with the serial number of your pump and details of what is happening so we can troubleshoot this with you?
I will keep an eye out for your message. ;)
Georgie
Spectra Team
Jessie-Jean Hawkingasked
Hi, my spectra is only 5 weeks old and the screen is fading and has sometimes too the point where you can't read how many minutes ect.
Why is this?
1 answer
Customer Service T.Spectra
Hi Jessie, oh wow! That's not typical. :(
Sometimes this may happen to a pump if the power adaptor is not the one that came with the pump, or water damage has occurred.
If you shoot us a message to [email protected] we will explore this with you and see what might be happening and how to resolve this. :)
I will keep an eye out for your message and we will go from there. :)
Georgie
Spectra team
Kimasked
I have used the S2 for two weeks, and it is cutting off after a minute. Please help.
1 answer
Customer Service T.Spectra
Hi Kim, oh no!
There could be a reason for this we can troubleshoot. Can you send us a message to [email protected] and we will explore this with you?
I will keep an eye out for your message.
Best
Georgie
Spectra team
Megan Fasked
I’m having similar issues to the other mom. I’m about 5 weeks into using my S2 and it keeps turning itself off. Is there a fix I can do? I’m wclussibely pumping at this point for my daughter who has a weak latch :(
1 answer
Customer Service T.Spectra
Hi Megan, if you shoot us a message to [email protected] we can look at what is happening and help you. :)
I will keep an eye out for your message.
Best
Georgie
Spectra team
Ashleyasked
My spectra s2 keeps shutting off while pumping. I have checked the adapter and that is fine. I got pump about 6 weeks ago. Is this under a warranty? And how fast can i get a replacement?
1 answer
Customer Service T.Spectra
Hi Ashley, oh no! I am sorry to hear about this. :(
Could you send us a message to [email protected] so we can troubleshoot with your?
I will keep an eye out for your message so we can get this sorted out asap.
Best
Georgie
Spectra team
Chrissyasked
Does anyone know if this can pump into tommee tippee bottles that are shaped like a breast or does it need to be a spectra bottle? What about pumping directly into pouches/bags? Do they also need to be spectra brand? Or can you use any brand bags such as tommee tippe, medela, advent etc
1 answer
Customer Service T.Spectra
Hi Chrissy, thanks for your question. :)
The Tommee Tippee bottles will not fit with your Spectra shields I am afraid, but if you get the Express and Go system, you will be able to pump directly into bags compatible with that system, using the adaptor provided.
If you have further questions, feel free to message us at [email protected]
Best
Georgie
Spectra team
Evelyn Easked
Hello, the light on my pump has went out. Not sure why. Is there any way to fix?
2 answers
I'm not sure sorry but if you comtact Spectra by email or on Facebook they are very quick to respond.
Customer Service T.Spectra
Hi Evelyn, on no!
Sounds like we need to have our technician look at it.
If you shoot us a message to [email protected] we will get this resolved for you right away. :)
I will keep an eye out for your message.
Best
Georgie
Spectra team
Lizzie Yasked
Hello,
My Spectra has been randomly shutting off during my pumping sessions. The timing is sporadic each occurrence. I've chacked the plug from the pump to the charger, and the charger to the outlet and even tried different outlets and it still happens. Please advise, thanks!
1 answer
Customer Service T.Spectra
Hi Lizzie - I am sorry to hear you are having some trouble with your pump. :(
The most common problem we have found when pumps are doing as yours is, is that the Australian adapter isn't fully pushed into the charger. It does need a little bit of elbow grease, but you will hear a loud click when it has been pushed down all the way. Can you please take your adaptor apart, and assemble it again, till you hear that loud click?
If that does not help, can you shoot us through a message to [email protected] so we can explore this further?
Fingers crossed it resolves the issue for you though.
Best
Georgie
Spectra team
Preeti Sasked
My spectra s2 is getting on when I press the power button but immediately it's gets off.I have bought it just
3 months back. Any ideas?
2 answers
Customer Service T.Spectra
Hi Preeti, oh no! I am sorry to learn of that.
You can try taking the adaptor apart and reassembling it, making sure you hear a loud click to know it is assembled correctly.
If that does not help, please send us a message to [email protected] and we will look at what the next steps might be. :)
I will keep an eye out for your message.
Best
Georgie
Spectra team
I'm having the exact same problem. It looks like it keeps shorting out.
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