54 questions from our users
Jerina S.asked
Are you selling or deliver to Europe??
No answers
Tikersasked
Hi, I’m interested in buying a Spinaleze pillow. However I’m a person of short stature (157cm). I predominantly sleep on my side but shift to my back too. Would you still recommend the medium profile pillow? Or would a low profile or even the child pillow (which I’ve had to purchase in other brands before) be best? Thanks.
1 answer
SpinalezeSpinaleze
Dear Tikers,
Thank you for your email.
Great question ... start of with the Spinaleze low profile pillow for about a year so your spine can align gently then progress to the Spinaleze Medium profile pillow .
There is a curve in the neck called the cervical lordosis develops at young age and maintains throughout.
This taken into account into developing the Low Spinaleze profiles.
The Spinaleze material is a special unique patented aerated material made in Sydney that allows the air cells to squish and conform to the curvature of the lordotic neck
Generally when choosing the Spinaleze pillow go with measurements of your height (see our website Spinaleze.com.au), but in your unique circumstances start of with the Spinaleze low profile pillow .
Just remember whatever position your start to sleep in the Spinaleze will provide you with the support you need to stay in that position throughout the night.
There are two parts to the Spinaleze pillow which are important :
1. Researching and developing here in Australia the one of a kind UNIQUE LUXURIOUS MATERIAL (this MUST be right for it to work on the Spine).
2. Engineering the pillow shape for MAXIMUM SUPPORT (this also MUST be right for it to work on the Spine).
Let me know if I can be of further help
Thanks,
Toby
Denise Nasked
Hi there. I am a side sleeper and have severe arthritis of the neck, spine and shoulders. I am finding I wake up a lot on and off through the night and often wake with a headache. Would you suggest the Spinaleze Medium Pillow as the pillow of choice for me? Thank you.
3 answers
SpinalezeSpinaleze
Dear Denise,
Thank you for your email.
Arthritis can cause anyone a lot of pain ... i feel for you .. and hopefully i can help.
There is no comparison to the UNIQUE Spinaleze pillow see reasons below
What customers/patients don’t realize is that they need to support the distance between the tip of their shoulders to the side of their neck when sleeping on the side.
Otherwise the neck will be in a consistent kinked position all night and you will toss and turn all night to try and find a comfortable position !!!
The Spinaleze pillows have been thoroughly a) RESEARCHED and b) CLINICALLY TRIALED ON PATIENTS over a decade to get the perfect support and luxurious comfort for your Spine.
There are two parts to the Spinaleze pillow which are important :
1. Researching and developing here in Australia the one of a kind UNIQUE LUXURIOUS MATERIAL (this MUST be right for it to work on the Spine).
2. Engineering the pillow shape for MAXIMUM SUPPORT (this also MUST be right for it to work on the Spine).
IT’S NOT JUST A PILLOW IT’S A COMPLETE NECK SUPPORT SYSTEM Spinaleze
Let me know if I can be of further help
Kind Regards,
Toby
www.spinaleze.com.au
Thank you!
SpinalezeSpinaleze
My Pleasure Denise, glad i could help
Percasked
what are the pillows made of?
1 answer
SpinalezeSpinaleze
Dear Perc,
Thank you for your question, the Spinaleze pillows are made in Australia of a unique Visco elastic AERATED Ultrafresh material . Anti-microbial and anti-bacterial and anti-dustmite .
frankasked
Hi Spinaleze Rep I am interested your products and think they may of benefit to me, But I am put of by the high rotation Ad campaign that sound, well doubtful . I wonder if you could tell what percentage of the purchase price go to these adverts as compared to the actual products . Regards Frank Mc Rae
3 answers
SpinalezeSpinaleze
Dear Frank, Thank you for your interest in our Australian made Spinaleze. We hope to help as many people as possible in enjoying a healthier and restful sleep . We thank you again.
Hi Spinaleze rep thanks for your quick reply, But as you know, you have totally disregarded my Question, But I suppose that's a answer in itself . Regards Frank.
SpinalezeSpinaleze
Dear Frank, Thank you for your interest in our Australian made Spinaleze. We hope to help as many people as possible in enjoying a healthier and restful sleep . We thank you again.
JJRasked
I fall asleep on my back and change positions equally between back and side throughout the night.
I am 6 foot in height, female with fairly broad shoulders. Struggling to determine what pillow height to get?
2 answers
Hi - I don’t work for Spinaleze. Give their Customer Service a call on 1300 886345 - they are better equipped to advise. :)
SpinalezeSpinaleze
Dear JJR,
Thank you for your email.
The Spinaleze Medium profile pillow would suit . It will shape around your head and neck .
You will find that you are tossing up on your old pillow wether to sleep on your side then back because your neck is not supported well with that pillow and your trying to find a comfortable position.
If your sleeping on your side with it then tuck it in close to your neck.
If you sleep occasionally on your back you can also sleep with the tip of your shoulders on top of the Spinaleze pillow when sleeping on your back if you like as well.
The Spinaleze pillows will contour around the shape of your neck, just make sure the Spinaleze tuck’s in close to the neck.
Let me know if I can be of further help
You can go to our website to order www.spinaleze.com.au You can call us on 1300 886 345
Kind Regards,
Aaron
www.spinaleze.com.au
Jay Kayasked
What measurement constitutes broad shoulders?
2 answers
Hi - No idea ? - Maybe call Spinaleze Customer Service and ask which pillow right for you. :)
SpinalezeSpinaleze
Thank you for query. Spinaleze clinical trials have found those humans above 6ft require the High Profile pillow and constituting them as broad shoulders, please stick to the rule below....
You can find all the relevant details by going to: https://www.spinaleze.com.au/collections/all-products.
Its FREE delivery nationwide.
Guide :
Low Profile:
Back Sleepers for ALL Heights
Spinaleze Low Profile Pillow is for sleepers who sleep on their back 90-100% of the time.
Medium Profile:
Side Sleepers UNDER 6ft. in Height
Spinaleze Medium Profile Pillow is for sleepers who predominantly sleep on their side and if you are 1.80m (6ft) or UNDER that in height.
High Profile:
Side Sleepers OVER 6ft. in Height
Spinaleze High Profile Pillow is for sleepers who predominantly sleep on your side AND you are over 1.80m (6ft) in height.
Spinaleze is:
Winner of the 2020 Pillow of the year Award!
100% Australian Made & Australian Owned
Ultra-Fresh: Antimicrobial & Anti Dust Mite - for asthma sufferers
Extensively Designed & Researched by Medical Scientist & Chiropractor
Advanced Technology - A lightweight visco-elastic luxurious material
SUPPORT & LUXURIOUS FEEL
We hope you find this helpful.
Spinaleze
Louisasked
How do I know if I need a Low, Medium or High profile pillow. How much is the cost of delivery in Victoria?
1 answer
SpinalezeSpinaleze
Hi Louis
Thank you for query.
You can find all the relevant details by going to: https://www.spinaleze.com.au/collections/all-products.
Its FREE delivery nationwide.
Alternatively below is a guide:
Low Profile:
Back Sleepers for ALL Heights
Spinaleze Low Profile Pillow is for sleepers who sleep on their back 90-100% of the time.
Medium Profile:
Side Sleepers UNDER 6ft. in Height
Spinaleze Medium Profile Pillow is for sleepers who predominantly sleep on their side and if you are 1.80m (6ft) or UNDER that in height.
High Profile:
Side Sleepers OVER 6ft. in Height
Spinaleze High Profile Pillow is for sleepers who predominantly sleep on your side AND you are over 1.80m (6ft) in height.
Spinaleze is:
Winner of the 2020 Pillow of the year Award!
100% Australian Made & Australian Owned
Ultra-Fresh: Antimicrobial & Anti Dust Mite - for asthma sufferers
Extensively Designed & Researched by Medical Scientist & Chiropractor
Advanced Technology - A lightweight visco-elastic luxurious material
SUPPORT & LUXURIOUS FEEL
We hope you find this helpful.
Spinaleze
Tony Sasked
How do you know what profile is required for each individual
2 answers
SpinalezeSpinaleze
Hi Tony,
Thank you for query.
You can find all the relevant details by going to: https://www.spinaleze.com.au/collections/all-products.
Alternatively below is a guide:
Low Profile:
Back Sleepers for ALL Heights
Spinaleze Low Profile Pillow is for sleepers who sleep on their back 90-100% of the time.
Medium Profile:
Side Sleepers UNDER 6ft. in Height
Spinaleze Medium Profile Pillow is for sleepers who predominantly sleep on their side and if you are 1.80m (6ft) or UNDER that in height.
High Profile:
Side Sleepers OVER 6ft. in Height
Spinaleze High Profile Pillow is for sleepers who predominantly sleep on your side AND you are over 1.80m (6ft) in height.
Spinaleze is:
Winner of the 2020 Pillow of the year Award!
100% Australian Made & Australian Owned
Ultra-Fresh: Antimicrobial & Anti Dust Mite - for asthma sufferers
Extensively Designed & Researched by Medical Scientist & Chiropractor
Advanced Technology - A lightweight visco-elastic luxurious material
SUPPORT & LUXURIOUS FEEL
We hope you find this helpful.
Spinaleze
Hi Tony
I’m 175cm and sleep on both sides and my back. Iv’e got the medium and it’s just right.
First nights use and my neck pain gone. I’m not sure what makes it work but it does.
Just try it.
Dozydizzyasked
I am 75 years old have severe osteoarthritis in my whole body but at the moment my neck is the worst with bursa both sides of the neck, now I have a nerve problem in the ear down the neck...sleep is a problem I lay on my side to sleep and on the back....I am wondering if I buy the pillow and am not happy is there a refund available as I am on a pension and it is a lot of money...thank you
1 answer
SpinalezeSpinaleze
Dear Dozy,
Thank you for your email.
The Spinaleze Medium profile pillow would suit . It will shape around your head and neck .
You will find that you are tossing up on your old pillow wether to sleep on your side then back because your neck is not supported well with that pillow and your trying to find a comfortable position.
If your sleeping on your side with it then tuck it in close to your neck.
If you sleep occasionally on your back you can also sleep with the tip of your shoulders on top of the Spinaleze pillow when sleeping on your back if you like as well.
The Spinaleze pillows will contour around the shape of your neck, just make sure the Spinaleze tuck’s in close to the neck.
We are happy to exchange the Spinaleze pillow to another size if you wish... Returned pillows have to be destroyed...
Let me know if I can be of further help
You can go to our website to order www.spinaleze.com.au You can call us on 1300 886 345
Kind Regards,
Aaron
www.spinaleze.com.au
ConsumerManasked
Further to my review of my Spinaleze pillow I now find, after just five months use, my Spinaleze pillow has gone extremely flat where I rest my head. When lying on my side my head is now lower than my shoulder. To get any support for my head and neck I have had to turn my Spinaleze pillow around. Is this going flat after only five months normal and to be expected or is my Spinaleze pillow defective?
3 answers
SpinalezeSpinaleze
Dear ConsumerMan
Thank you for your query.
Kindly email the details of your purchase date and the issue you are experiencing to [email protected] and we will arrange collection of your pillow to be sent for lab testing and replacement to be sent out.
Thanks
Spinaleze
Spinaleze has replaced my pillow. Communication and the customer service provided by Spinaleze has been excellent
SpinalezeSpinaleze
Thank you for your feedback.
Customer satisfaction is our top priority.
Thanks
Spinaleze
Rozanasked
Looking for my 30 year old son who has neck and back problems
2 answers
Call the headquarters at neutral Bay or better still go into the shop there. The guys there are so helpful. I recall it depends on the height and the way in which your son sleeps.
SpinalezeSpinaleze
Dear Rozan
Thank you for your query.
Spinaleze pillows have been designed to provide optimal support and comfort.
If your son sleeps on his back then the Low Profile is suitable.
If he sleeps on his side and is under 180cm in height then the Medium profile would be recommended. Occasional back sleeping is also suitable on the Medium.
If he sleeps on his side and is over 180cm in height then High Profile is suitable.
Dont forget Spinaleze pillows are Australian Made.
Thanks
Spinaleze
Dena F.asked
Hi, just wondering if you have any more sellers in Victoria, other than the two listed? I'm sure I have seen the spinaleze pillow at other physio's and chiro's but I don't remember where.
3 answers
I'm not sure but you need to try them out. As I have stated, the quality has seemed to deteriorated and you need to make sure you get the right size. Unfortunately that means going to Mossman
Thanks for that. I will check out a few chiropractors locally, first.
SpinalezeSpinaleze
Dear Dena,
Thank you for your email.
A lot of physio's and chiro's support Spinaleze by supplying their patients, and we are currently in a world that because the Spinaleze pillows are made here in Australia with expansive labour and administrative costs hence for online Australian made businesses
We can help you as much as you like until you feel comfortable in making a decision
You can go to our website to order www.spinaleze.com.au You can call us on 1300 886 345
Kind Regards,
Aaron
www.spinaleze.com.au
EDUARDO MEDINAasked
Your pillows are good for back pain?
1 answer
SpinalezeSpinaleze
Hi Eduardo
You will need to seek independent advice and diagnosis from a qualified Physio or Chiro.
We have had thousands of customers report back that they have found Spinaleze pillow to be helpful
Spinaleze Team
Chrisasked
Have neck pain and want a new pillow . Female 62 yrs weight 69 kg 175 cm
2 answers
SpinalezeSpinaleze
Hi
Thank you for your query.
Do you have broad shoulders?
If you don't have broad shoulders, please choose the Medium pillow. The below link will take you to the correct pillow.
Medium pillow is suitable for people under 6ft tall and sleep mostly on their side.
https://www.spinaleze.com.au/collections/all-products/products/spinaleze-medium-profile-pillow
If you have broad shoulders and sleep on your side then choose the High profile.
Below link takes you to the high pillow.
https://www.spinaleze.com.au/collections/all-products/products/spinaleze-high-profile-pillow
Thanks
Spinaleze
Hi Chris
I have a low profile - back sleeper pillow even though I am a side sleeper. I have small shoulders, 56kg - 151cm in height. This works for me wonderfully. Can't do without it.
Chrisasked
Best pillow for neck pain
1 answer
SpinalezeSpinaleze
Hi
Thank you for your query.
Our customers have said its the best pillow
ConsumerManasked
Is it normal after the first night use of a new Spinaleze pillow to wake with worse neck pain than before? What side of a Spinaleze pillow is up? Do I sleep on the corrugated side or the flat side?
5 answers
SpinalezeSpinaleze
Dear ConsumerMan
Thank you for choosing an Australian Made and Australian Owned Pillow.
Depends on the individual. Some may experience some initial pain, while others immediately enjoy a great night sleep from the first night. This all depends on various factors and some of them are:
1. If the pillow you have been used to sleeping on is lower or higher than your Spinaleze pillow, you may experience initial pain as the Spinaleze pillow is now positioning your neck in their right position and hence there is adjustments in your neck muscles and alignment of the spine that triggers discomfort.
2. If the pillow you have been used to sleeping on is softer or firmer than the Spinaleze pillow, you will experience similar discomfort.
3. You may have chosen the wrong size pillow, however, that's a rare situation as our website provides clear guidelines for the correct size. However, the absolute majority of our customers have reported significant improvement in their sleep
Also it is worthwhile to check with your physician to see if you have an underlying condition that could or is causing you pain
Again, while you are enjoying a great night sleep on a Spinaleze pillow, you are also supporting many local Australian jobs as all of our pillows are manufactured, assembled and packed in Australia.
Feel free to reach out if you have any further queries.
Spinaleze Team
SpinalezeSpinaleze
Please sleep on the corrugated side.
The flat side is the bottom of the pillow.
Also, make sure the curve of the pillow is resting against your shoulder if you are a side sleeper. There should be no gap between your shoulder and the pillow.
Thank you for taking the time to respond to my concerns. 99% of the reviews here cannot be wrong, that is why I purchased the product with confidence. I will press on with the Spinaleze pillow and will be sure to write a review after three months use.
Daveasked
Hi, Im a side sleeper and exactly 180cm tall, what size pillow do i go for - Medium of High profile?
1 answer
SpinalezeSpinaleze
Hi Dave
Thank you for enquiring about Spinaleze pillows.
If you have broad shoulders then High profile.
Otherwise Medium Profile.
However, please consider if you have been used to sleeping on a Medium or low profile pillow for the previous few years, then you should consider the same size that you have been used to and comfortable with.
Thanks
Spinaleze
Lyn E.asked
Hi, I am interested in your pillow however I travel a lot and always take my pillow with me. Can you please tell me how heavy your pillow is as some pillows are so heavy and would be a problem to take travelling. Thankyou
2 answers
SpinalezeSpinaleze
Hi Lyn,
Thank you for your question.
The Spinaleze Pillow is lightweight. It weight 600grams - 900grams depending on the profile.
Its a perfect pillow for travelling. Don't take our word for it, listen to Ian Chappell by going to our website and clicking on the play button on Ian Chappell's image.
Thankyou for your reply.. I think the medium would prob be what I’m considering so how heavy is that and also do they compress in an airbag if needed? I’m thinking probably not from what I’ve read about the pillow. Also if I am about 5ft 5 tall and sleep on both my back and side but prob more on my side.. would you think the medium would be the best option?
Raelene Mairasked
Hi. I sleep on my back and side. What profile would I need?
Hubby sleeps on side and stomach and suffers sleep apnea.
Can you trial one?
What if the height is not right! Can you change it?
Your help is appreciated.
Raelene
1 answer
Hi Raelene - I’m the same as you, but I mostly sleep on my back, so I have the low profile pillow for back sleepers. Hope this helps with your decision.
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