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Reviews

1.7

174 reviews
5
(24)
4
(3)
3
(3)
2
(13)
1
(131)
  • Product Quality
    2.6 (114)
  • Return Claim MadeYes (19) · No (138)
  • Customer Service
    1.9 (143)
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SBGKLY

SBGKLYGreater Melbourne (Inner), VIC

  • 7 reviews

Customer service

published

Went there this week hoping to purchase a sewing machine.I wanted to give them another chance to see if they have improved.
Could not find any one to help me. Went to another department and they said only people at the counter can help.There was a queue there and they could not leave to help me.
Another disappointment and no point going there to buy anything in future.Lack of staff and no training in customer service.

Customer Service
Return Claim MadeNo
Store LocationPreston MELBOURNE
michelethree

michelethreeCentral Queensland, QLD

It's not all about thread count!

published

The best pricing for quality bed sheets. Just love the KOO bedding. You really don't need a high thread count for quality. This is the second set I've purchased. Great customer service and care with goods delivered.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRockhampton
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Dreadful

published

Rude, uninformed, uncaring staff, huge amounts of items, but can never.get what you want or need, and.most things are grossly overpriced or one is consistently overcharged. Altogether a VERY UNPLEASANT and frustrating experience EVERY time I venture there.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMorayfield
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Imogen C.

Imogen C.Central Highlands and Goldfields, VIC

  • 5 reviews

Very happy

published

Spotlight sell A LOT of different items, and I only really buy wool and crochet supplies, but their range is good and I appreciate the friendly staff. A few yeas ago my local store had a remodel which made the store bigger and better and the wool section huge which I appreciate. Can always find a deal and sale times is the best time!



Customer Service
Product Quality
Return Claim MadeNo
Store LocationBalllarat
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Steve

SteveMetropolitan Adelaide, SA

  • 2 reviews

Store layout/tidyness

published

Find most Spotlight stores are not well maintained. Stores seem very packed with merchandise that it very difficult to move around the store. Isles are very norrow with displays in the middle of the isles making moving around and not making contact with other customers almost impossible. Also noted sections within the stores are very untidy where customers open things and just leave them i.e. curtains and fabric and no one seems to tidy up. Tried to find some net curtain which was almost imposable due complete mess and unorganized display.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationGepps Cross
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Chris

ChrisAlberton

  • 5 reviews

Beware. Misleading pricing & appalling customer care

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationLoganholme
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Lisa

LisaGreater Melbourne (Inner), VIC

made to measure blinds product

published
Product Quality
Return Claim MadeNo
Charmaine

CharmaineGordon 2906, ACT

  • 2 reviews

Very good

published

love spotlight very helpful lots of fabric and arts and crafts. good discounts wish they had more staff on the floor sometimes to help find items otherwise very good . love it

Customer Service
Product Quality
Return Claim MadeNo
Rovena Shahollari

Rovena ShahollariGreater Melbourne (Inner), VIC

Excellent customer service

published

I just want to thank Monika from watergardens spotlight store for giving a great service and quick solved the issue i was experiencing with my sewing machine. Thank you Monika

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWatergardens Victoria
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Denise

Denisesydney

  • 8 reviews

Spotlight, Fabulous customer service

published

Spotlight at Rockdale staff are fantastic. Always friendly and helpful. Returns are easy to process. Lots of good stuff and interesting stock. Been shopping there for many years and never had a problem. Would recommend.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRockdale
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Maddi

MaddiPerth, WA

  • 2 reviews

So disappointing with service, communication and everything else!

published
Customer Service
Return Claim MadeNo
Store LocationMidland
Karen

KarenNorth Western Region, NSW

Fabulous customer Service

published

Today, I rang to order some yarn to be collected at the store. Donna at Dubbo was fabulous. Took my order, rang back to take payment and was exceptionally friendly and efficient.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDubbo NSW
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Mike

MikeGreater Melbourne (Outer), VIC

  • 5 reviews

No proof of purchase - No exchange

published

Be aware of this business. We purchased Savouy bedding which is sold exclusively by Spotlight. Paid cash and could not remember the exact date. Went to exchange and was refused as we did not have proof of purchase. Product is in re-sellable condition. We had also had a quote to supply and install curtains into our new home. Will not be shopping at this retailer ever again. BUYER BEWARE!.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationCranbourne
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Alee will

Alee willCentral Queensland, QLD

  • 14 reviews

Favourite store for fabrics and craft!

published

Spotlight online is fantastic as they offer Afterpay which I use a lot.The stores are also great,there’s so much to choose from,in fabric,sewing machines,craft items,curtains,housewares etc!Ive bought heaps there and the best thing is if you join as a VIP(it’s free!!!)you get huge specials!!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMackay qld
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Jenni

JenniGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Don’t ever buy custom made blinds from Spotlight

published

I now know why I had to pay in full before Spotlight delivers and installs your blinds. They take your money and don’t give a damn about the blinds that are the wrong size, made back to front and are not what the consultant measured and quoted for. I will never used spotlight to measure and quote for window covers, If I had known the blinds would turn out as they did, I would never have accepted their quote. Pay a little more if you have too, but never buy from Spotlight

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTasmania
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made to measure??? Joke!

published

Absolute Joke!!!
Made to measure? Came to measure 2x! And blinds still do not fit. Now no one wants to talk to me.
They took the money and that is it...No customer service at all
it took them 3months to make them, than another 3weeks to book 2 man to install it and by the end came only one. He scratched the walls, blinds do not fit and they are crooked.
Not happy and no one is answering

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAshmore QLD
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Alecia

AleciaSydney

  • 2 reviews

Disappointing and upsetting

published
Customer Service
Return Claim MadeNo
Store LocationWollongong Spotlight
Henry

HenryMetropolitan Adelaide, SA

Don't order custom made blind and curtain

published

We ordered blinds and curtains as we like the fabrics. After waiting for more than 8 weeks, the a guy came to install the curtain and the sheer not as agreed made it looks silly. The blind installed in-front of one door just blocked the door so we cannot pen the door. the sales person isn't taking or returning calls and customer service are hopeless. Not worth any star really.

Customer Service
Product Quality
Store Locationspotlight portrush road SA

good quality curtains and sheers but customer service stinks .

published

bought curtains etc. on 11th December sales person very good and told 4-6 weeks to make and install .After 6 weeks queried when and told out of stock with no date to supply .Early February still no information whats happening and no-one seeming to take the time to find out .Finally got them on the third of March with installer not given correct phone number to let us know when he was arriving .Curtains look great and installer very helpful but customer service is very poor .Very happy with curtains but not at all with the service hence 3 stars instead of 4 and 1/2

Customer Service
Product Quality
Return Claim MadeNo
NONE

NONESouth East Queensland, QLD

  • 6 reviews

Don't order custom made blinds/curtains from spotlight

published

11 Block-out Blinds ordered. Installation a month later after chasing it up. No notification of installation until last minute. One blind didn't fit and another has holes in it. Sales person isn't returning calls or texts. Customer Service (really) aren't answering phone calls. Just an answerphone and I already know they don't return calls. Absolutely disgusting service, especially after having to pay upfront before even sighting product. Basically I've been left high and dry. Next step Office of Fair Trading. Not worth any stars.
Don't waste your time and money on spotlight.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationStafford
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Questions & Answers

Mim M.

Mim M.asked

Spotlight Retail Stores

In light of the COVID-19 situation, what consumer guarantee is there when a 50% deposit is required and the balance to be paid prior to installation. I really don't want to pay $5k upfront if there will be issues with the supply chain and the like

No answers
Therese Z.

Therese Z.asked

Spotlight Retail Stores

Do you have in store cut to measure day and nioblind

No answers

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