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Kids loving it
This is our second springfree. After 10 years the children had outgrown the first one so we purchased the largest size. They are loving it and spending hours on it most day.
1 comment
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Disappointing Customer Service
I had been recommended the Springfree trampoline over any other by friends, family and neighbours. But when it came time to purchase one, the customer service I received was obdurate and left me feeling like they just didn’t care for my business nor to make a sale as there were plenty of other customers waiting in line to purchase one. This certainly isn’t the way to treat a customer!
1 comment
Springfree T.Springfree
Thank-you for sharing your feedback, it is very important to us. We hope that our conversation on Friday left you with a better experience. If you are still looking to go ahead, please contact our te... Read more
am on 1800 586 772. Thank you, Springfree Trampoline.Similar opinion? Write a review on ieatwords.com.au!
APMJGreater Melbourne (Metropolitan), VIC
Fabulous trampoline
Clearly the best on the market. We bought the 3.4 x 3,4 and the kids love it!!! They are tricky to put up (2 adults and it took 3.5 hrs) and you have to follow the instructions v carefully. Other than that; fantastic!
1 comment
Springfree T.Springfree
Thank you for your review! We love hearing feedback from our customers and are so glad to hear that the kids love the trampoline. Installation can be a little tricky but we're glad to hear that you ... Read more
got there in the end. Happy Jumping! The Springfree Team
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The reviewer stated that an incentive was offered for this review
Find out how Springfree Trampoline Australia compares to other Toys & Game Shops
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JessSydney, NSW
Loads of Fun for Quarantine!
We (me, my partner, 14 year old son and almost 2 year old daughter) were going stir crazy until I had the great idea to splurge on a trampoline. The price of a Springfree can be a little intimidating, but from all reports an investment that would be well worth it.
IT IS! The customer service is the best, assembly (while overwhelming to consider) well instructed and reasonably easy AND there is so much comfort and security in seeing a little one and the big one having fun with no real risk of those nostalgic trampoline injuries.
1 comment
Springfree T.Springfree
Thank you for your excellent review Jess and for sharing your experience! We strive to deliver a premium experience and we highly value such positive feedback from our customers. Have a great day! Springfree Trampoline
Similar opinion? Write a review on ieatwords.com.au!
Maurice MoschiniGreater Melbourne (Metropolitan), VIC
Excellent tool for hours of fun and fitness!
There are cheaper ones on the market but these are the best. Best bounce, best safety and best warranty. Delivery process was very simple and streamlined. The kids are jumping whenever they can. Better than a pool that you can only use randomly. The trampoline feels strong and well made, from the frame right down to the zippers. I would recommend the basketball hoop as a good extra. Also save yourself the headache and pay someone to install!
Thanks Springfree trampolines!
1 comment
Springfree T.Springfree
Thank-you for your excellent review and great star rating. We highly value feedback from our customers and love that you love Springfree! Happy bouncing, Springfree Trampoline
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The kids are loving it and the parents can have a crack too
The order and delivery process was very simple and streamlined, we received good advice about selecting the right trampoline.
We couldn’t be happier with what we received. The kids are jumping in the rain at night when ever they can.
The trampoline feels strong and well made, from the frame right down to the zip on the walls.
Thanks Springfree trampolines!
1 comment
Springfree T.Springfree
Thank you for your review Michael. Springfree is made for kids of all ages :) We're glad to hear that you are happy with your product and the kids get so much use out of it even in the rain! Stay safe. The Springfree Team
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JamesGreater Melbourne (Metropolitan), VIC
Great trampoline but stressful and difficult installation
We have been very happy with the quality of the trampoline and after three weeks we are enjoying it a great deal. However we were let down by sales advice that self-construction of the trampoline was easy and manageable by two people (installation was not available at the time of purchase). We followed the instructions carefully (and watched all of the prescribed videos on YouTube) but after hours of effort and stress we found the job impossible. We sought assistance from SpringFree which was met with a polite but unhelpful offer of phone suppo...Read more
rt. We ultimately put the trampoline together with the help of two friends (four adults in total). Had we purchased the trampoline two weeks later, a gathering of that number in our back yard would have been in breach of Coronavirus restrictions and we would have been left with a unusable, partially constructed product.1 comment
Springfree T.Springfree
Hi James, Thank you very much for your feedback, and we're sorry to hear that you had trouble installing your trampoline and that our team members were not able to help you. We do manufacture the tra... Read more
mpoline for Mum and Dad to install, however also understand that some people may find it easier than others. If we can offer any further assistance, please contact us on 1800 586 772 so that we can assist you. We wish you many happy years of jumping. The Springfree TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
best trampoline we have ever had
A very well engineered product that will last for years.
Well designed instructions and videos make assembly much easier than expected.
So happy with the finished product, as are the grandchildren.
1 comment
Springfree T.Springfree
Thank you for your review David. We're glad to hear you have some active, jumping Grandchildren that will get many happy years out of your new trampoline. Stay Safe. The Springfree Team
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- Verified customer
Amazing quality kids have not stopped jumping
We collected our trampoline yesterday the quality and safety is incredible. We installed the trampoline ourselves and found by following the instructions it’s wasn’t that difficult to ensemble. All round very empress with the unit itself.
1 comment
Springfree T.Springfree
Thank you so much for your review Emily. It's great to hear that you were able to get it installed and have the kids jumping quickly. We appreciate your feedback. Happy Jumping. The Springfree Team
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Find out how Springfree Trampoline Australia compares to other Toys & Game Shops
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Tracee FoxGreater Melbourne (Metropolitan), VIC
- Verified customer
Love our Trampoline - kids are so active!
My daughter starts with a jump even before breakfast on most days, from bouncing to doing tricks and making up routines this is providing hours of fun for all 3 of my children who are 9, 13 and 19;)
1 comment
Springfree T.Springfree
Hi Tracee, Thank you for your review - we love hearing feedback from our customers and we're so pleased to hear that your children are enjoying jumping on their new trampoline. Stay Safe. The Springfree Team
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KateMetropolitan Adelaide, SA
We can't wipe the smile of our faces
After doing a lot of research about trampolines and asking a lot of people I know, I finally decided on a Springfree trampoline. From start to finish, the process of buying a Springfree trampoline was very easy and professional.
It started with requesting someone to measure up our backyard as I wasn't sure if the trampoline I wanted (medium oval) would fit. Turns out it did!
I then ordered the trampoline over the phone including installation and managed to get free delivery and a $100 discount for ordering within 24 hours of the measure.
The...Read more
1 comment
Springfree T.Springfree
Woohoo! Thanks for the 5-star ratings all round and your awesome comments and review! We strive to deliver an exceptional experience, and love to hear such positive feedback from our happy customers. ... Read more
We know your family will create some wonderful memories on your Springfree for years to come! Have a great day, and happy bouncing!Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Great product and service
The trampoline is loved by our kids and the service provided with the delivery and installation (in the rain) was exceptional. We highly recommend this product and service. Don’t go anywhere else.
1 comment
Springfree T.Springfree
Thank you for your excellent review and for sharing your experience! We strive to deliver a premium experience and we highly value such positive feedback from our customers. Have a great day! Springfree Trampoline
Similar opinion? Write a review on ieatwords.com.au!
LeeGreater Melbourne (Metropolitan), VIC
The perfect gift!
5-stars for both the product and service. Organising Christmas eve delivery and installation was an added bonus. Our children love the trampoline and it has already provided hours and hours of fun!
1 comment
Springfree T.Springfree
Thanks so much Lee for your awesome review and great feedback. Delivering an exceptional experience is important to us, so we love to hear such great feedback from our happy customers. Happy bouncing, and have a great day! Springfree Trampoline.
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Sebastian S.Perth, WA
Hassle free and daughter loves it!
Couldn't fault their service or product. We ordered it to be delivered and installed just before Xmas. Was worried at first coz of this time of year but all was perfect, installer was very friendly and my daughter went nuts over her Xmas present. Trampoline is of very high quality, very impressed!
1 comment
Springfree T.Springfree
Thanks for the great star rating! We love hearing positive feedback and value the opinions of our customers! Happy jumping and have a great day. Springfree Trampoline
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crystal j.Hunter Region, NSW
No square eyes
I purchased this trampoline to get my girls off their devices and tv and thank jah it worked most nights they are on it until dark or the mozzies which ever comes first, thankyou for having such a fabulous product.
1 comment
Springfree T.Springfree
We love hearing about kids getting outside and active more and away from devices, it is how it should be :) Glad we could help with this! Kind Regards, Springfree
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Find out how Springfree Trampoline Australia compares to other Toys & Game Shops
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Sian HillHobart, TAS
- Verified customer
Fantastic product
We love the quality and can rest assured it is safe. We also loved the instructional videos on putting it together, very helpful! It’s awesome knowing we have made a valuable investment for our kids.
1 comment
Springfree T.Springfree
Thanks for the great star rating! We love hearing positive feedback and value the opinions of our customers! Happy jumping and have a great day. Springfree Trampoline
Similar opinion? Write a review on ieatwords.com.au!
Excellent quality, great service
I had been in contact on a few occassions with Springfree to get information about their products and installation. They were extremely helpful. The company who installed it sent out someone who did an excellent job and had lots of information about the trampoline and how to care for it and what to do if something was wrong. Highly recommend for service, quality and aftercare.
1 comment
Springfree T.Springfree
Thanks for the top star rating! It's important to us to deliver an excellent experience, so we love getting great reviews! Happy jumping, Springfree Trampoline.
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The reviewer stated that an incentive was offered for this review
Amazing service throughout and product is amazing
I arranged a layby with Springfree at the start of the year for the trampoline and extras bundle, so that I could avoid the big hit at the end of the year.
From the start, the process was so easy and staff always friendly.
Once the final payment was made at the end of November, the installation happened within a week! The installers were excellent, friendly and quick. Explained all the extras. Couldn't fault this service from end to end.
Would definitely recommend to anyone looking for a trampoline. My kids love it!
1 comment
Springfree T.Springfree
We love that you were able to get your trampoline in time for school holidays, will make all the difference ;). Thank you so much for the wonderful review and Happy Holidays Kelly and family ! Kind Regards, Springfree Team
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DrMum
- 10 reviews
So disappointed in this company
I called Springfree and requested to book the 'yard assessment service' and same-day installation, and was told "someone will call you back" to book the date and time. No phone call received. I called Springfree again today, 3 days later, and I was passed between two departments and got told the same thing again: "someone will call you back". Waited all day and still no phone call! So now I've bought a Vuly online instead. If the customer service is this poor for someone wanting to buy a trampoline, I certainly won't trust it to be any good if something goes wrong with the product. Poor form Springfree.
1 comment
Springfree T.Springfree
Thank you for taking the time to write us a review. We are experiencing a higher than normal volume of orders and our bookings team is doing their best to reach out to our customers in order to book i... Read more
n the services they have ordered. Services are booked in on a first come first serve basis and are completed within 10 business days from purchase. Therefore you were on track to be contacted to arrange a booking and still in the time frame provided prior to arranging the service. We hope this clarifies things for you and hope you enjoy your holidays! Kind Regards, Springfree TeamSimilar opinion? Write a review on ieatwords.com.au!
AnnaSydney, NSW
- 2 reviews
Perfect Christmas Gift
Best Buy ever : ) My 5 year old loves her Christmas Gift she even said we are the best Parents : )) Now its less iPad time and more lets jump on the trampoline and play basket ball time : )) So glad we went with Springfree Trampoline.. Amazing and very helpful customer service for sure ...The guy that came to install it was so friendly and knowledgeable... ThankU you guys made this year Christmas very special for my 5 year old for sure ....
1 comment
Springfree T.Springfree
Wonderful to hear all your Springfree Love Anna! It is great to hear your daughter is getting outside and being active on her Springfree Trampoline. We know you will continue to create so many more wo... Read more
nderful memories on your trampoline Kind Regards, Springfree TeamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
gul sasked
Hi guys,
I have an existing trampoline I'm pretty sure it is 8ft but I need a new net and the jumping base and padding for the springs. Can you please help me.
Thanks Rose
1 answer
Springfree T.Springfree
Hi Rose, if you have our brand of trampoline, we do have a range of Spare Parts available. Please call our Customer Care Team on 1800 586 772. Regards. The Springfree Team
Monasked
So, most people seem happy with the quality of the trampoline - safety and durability. But does it have a high rating on the bounce factor?
1 answer
Springfree T.Springfree
Springfree trampolines provide a smoother bounce and they are gentler on your knees and joints. In 2012 consumer watchdog CHOICE reviewed 12 popular trampolines sold in Australia. Springfree Trampoline was the only model they recommended as safe and CHOICE also concluded that Springfree had the most comfortable bounce. The mat also provides a more responsive bounce and an impact absorbing soft edge. Have you seen the online videos of the awesome bounce and height that is achieved on a Springfree Trampoline?
http://www.youtube.com/watch?v=S60uJkptxVg&list=UUKWTMx9j3usUcl1AIYsO3ZA
Kind Regards,
Springfree Team
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Springfree T.Springfree
Woohoo! Thanks for the 5-star ratings all round and your awesome comments and review! We strive to deliver an exceptional experience, and love to hear such positive feedback from our happy customers. Have a great day, and happy bouncing!