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Reviews

3.2

211 reviews
5
(96)
4
(24)
3
(7)
2
(3)
1
(81)
  • Value for Money
    4.3 (15)
  • Timely DeliveryYes (100%) · No (0%)
  • Product Quality
    4.1 (8)
  • Return Claim MadeYes (1) · No (9)
  • Shipping
    4.8 (5)
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Stavanger.70

Stavanger.70South East Queensland, QLD

  • 4 reviews

Sprout Market top quality, fast service, great place to deal with

published

The website was easy to use and the range was great. The product is of excellent quality and I will purchase again. Highly recommended business. Fast and efficient service. Thanks.

Product Quality
Shipping
Timely DeliveryYes
Return Claim MadeNo
Date PurchasedJanuary 2022
See all answers
Camila V

Camila VSouth East Queensland, QLD

Great website, just missing an app.

published

Very easy website to go through, all products I have ordered now I can get it and the quality is great and price cheaper than in a retail store. An app would make my life much easier though and I think I would make purchases more often. Thanks

Value for Money
Product Quality
Shipping
Return Claim MadeNo
Date PurchasedFebruary 2022
See all answers

The reviewer stated that an incentive was offered for this review

Robyn

RobynMid North Coast, NSW

Good Green Stuff

published

I am 71 years old and have been taking Good Green Stuff daily. I am enjoying lots more energy and feel sure it is boosting my immune system. Amazing service from Sprout Market.

Timely DeliveryYes
Return Claim MadeNo
Date PurchasedFebruary 2022

The reviewer stated that an incentive was offered for this review



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Perfect

published

Very simple ordering with a wide range of products, specifically the ones I have not found anywhere else which I'm very happy about. Love the amazing product and the discounts.

Value for Money

The reviewer stated that an incentive was offered for this review

Super easy

published

Very easy ordering. Had a wide range of products and particularly the ones I'd been struggling to find. I received Fast notifications. Love the options to collect from the store in Sydney.

Value for Money
Date PurchasedMarch 2022

The reviewer stated that an incentive was offered for this review

Great range of products, good prices.

published

Always really competitive pricing and friendly service :)

The site is easy to use, dispatch & delivery times are also really speedy.

These guys have definitely replaced iherb for me, I hope to see the range keep growing.

Value for Money
Product Quality
Timely DeliveryYes
Return Claim MadeNo
See all answers
Karen

Karen

  • 3 reviews

Friendly service that goes above and beyond !

published

I ordered a large quantity of cold brew coffee cans and I was contacted personally by a staff member telling me that they were being discontinued and offered me a new brand which I ordered and loved more !

Value for Money
Product Quality
Shipping
Timely DeliveryYes
Return Claim MadeNo
Date PurchasedMarch 2022
See all answers
Natural Cleaning

Natural CleaningGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Love this shop!

published

Very easy to find what I need.
Very good search engine.
It doesn’t allow us to order more than what they’ve got in stock.
Extremely good quality products, never been disappointed

Value for Money
Product Quality
Shipping
Timely DeliveryYes
Return Claim MadeNo
Date PurchasedMarch 2022
See all answers

The reviewer stated that an incentive was offered for this review

Mish.

Mish.Greater Melbourne (Outer), VIC

Great find!

published

Great range of products & competitive pricing for most products.
Stocks a lot of my favourite products as is almost a one stop shop which is hard for me to find! Quality of the products was very impressive & was packed well.

Value for Money
Product Quality
Shipping
Timely DeliveryYes
Return Claim MadeNo
See all answers
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Pretty Decent

published

Great range of products available, I think this is the only place where I can find my whole30 compliant foods and that's great.
Store was pretty simple, there was not alot to navigate through. Staff were decent.

Quality of products were good, although I've only been self collecting.

I did not appreciate that I was unable to use the toilets though. While I understand there was an issue with destruction of property, it was rather unpleasant for me to be unable to go to the toilet in fear that I would be another offender...

The reviewer stated that an incentive was offered for this review

Taija

Taija

  • 2 reviews

Fraudulent charge

published

I ordered two tubs of protein powder and when I made the payment it did not state any other chargers than the two tubs I ordered.

Three days later my credit card was charged for a extra fee, which turned out to be a membership fee I didn't sign for. No receipt or notification sent to me.

I took screenshots and emailed the company requesting a refund and stated I did not authorize this charge.I got response which they stated that I had ticked the membership option, but howcome it was nowhere mention on the init ial receipt then, nor added to the total cost of the order??? And the charged separately three days later on my credit card.
They promised to refund the payment which I am currently waiting to appear on my account.

Date PurchasedMarch 2022

Weeeeelllllllll...

published

I ordered multiple boxes of my favourite protein bar. I'm a bit of an aficionado of this product and have been eating them as my favourite bachelorette chow for almost a year so I'm familiar with the 'seasonal fluctuations in taste and texture' as described on the packaging. The boxes i purchased, however, were just wrong - a gross mashup of hard and squishy. I thought 'this can't be right' and contacted Sprout Market. They basically fobbed me off with a very polite "that's no good! good luck with that!". I then contacted the manufacturer of the bar, who posted me out replacement boxes. Hmmmmmm....I know where I'll be going for customer service next time.

Value for Money
Product Quality
Timely DeliveryYes
Return Claim MadeYes
Date PurchasedNovember 2018
See all answers

The reviewer stated that an incentive was offered for this review

Dont give these thieves your credit card details!

published

Do NOT give credit card details to this Fraudulent organisation.
I made a purchase and received product with no problem.
Then find my card was used to take $59.95 as 'membership', which is FRAUD.
I see from social media others have suffered to same theft.

Value for Money
Product Quality
Return Claim MadeNo
Mick S.

Mick S.Central Highlands and Goldfields, VIC

  • Verified customer

My first Sprout Market experience

published

I must say that my experience with Sprout Market was a pleasure in respect of ordering and receiving...The website was easy to navigate, the ordering procedure and checkout likewise. Then to top it all off, my shipment arrived earlier than expected, but with the appropriate information on the way. And, on unpacking, I found it to be exactly as ordered. I'll definitely be ordering from Sprout Market again.

Timely DeliveryYes
Return Claim MadeNo
Date PurchasedJanuary 2022

The reviewer stated that an incentive was offered for this review

Great Service at Sprout Market

published

Sprout Market sells a wonderful range of organic products. Each online order has been delivered in a timely manner, and the Sprout Market Team is very friendly. Thank you for the great service Sprout Market!

The reviewer stated that an incentive was offered for this review

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Camilla

CamillaSouth East Queensland, QLD

I'm loving it

published

Delivery was fast, and prices low. I honestly don't mind paying the membership cost because if you buy a lot of health foods you'll definitely earn it back with the savings! I love the products I ordered, and can't wait till I finish them and have to choose new product. Yum! Thanks you, Sprout Market!

Value for Money
Timely DeliveryYes

The reviewer stated that an incentive was offered for this review

Robyn B

Robyn BPerth, WA

  • 2 reviews
  • Verified customer

This is amazing, everyone should be using this!

published

Their deodorant kills all smells from the underarm (and also from feet - yes, I tried it there too!). It is not greasy, does not leave a deposit or stain on clothes and is totally amazing in all heat and humidity and exercise. Why did I not know about this years ago?

Value for Money
Timely DeliveryYes
Pennie C.

Pennie C.Sydney

  • 5 reviews

Great range and service

published

Fantastic range.. Quick delivery or try for a discount if you shop instore. Shop was in a bit of disarray when I went in due to a rearrangement of the shelves. Highly recommend!

Value for Money
Timely DeliveryYes
Maki

MakiSydney, NSW

Great prices and speedy delivery

published

I have been looking for organic vegetable powers for my son who really does not eat solid vegetables. They have a great range of veggie powders for kids at great prices. Excellent services and speedy delivery!

Value for Money
Timely DeliveryYes
Kimberly

KimberlyGreater Melbourne (Outer), VIC

Easy website to use

published

Easy to order from and fast delivery turn around! One of the cheaper postage rates too! They also keep you notified when stock come back to being available! Will use again!

Value for Money
Timely DeliveryYes

The reviewer stated that an incentive was offered for this review

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Questions & Answers

WGoldberg

WGoldbergasked

is Melton delivery possible

1 answer
WGoldberg
WGoldberg

or Tarneit

Jason

Jasonasked

Purchased something a few weeks back NOW my credit card is getting $50 debits from you when I have bought nothing further. Can't ring you as you don't have a contact number. Hopeless. How do I get these unauthorised payments on my credit card to 'Sprout Market' investigated?

1 answer
Sprout Market
Sprout M.Sprout Market

Hi Jason, I hope I have resolved the issue you faced with us :')

We will be working towards improving our notification system to ensure that customers are thoroughly notified of the membership fee.

Elizabeth

Elizabethasked

how do I cancel my membership after days?

2 answers
Sprout Market
Sprout M.Sprout Market

Hi Elizabeth,

Thank you for writing in to Sprout Market team.

First time shoppers are given a 30-day free trial for our service. In this time, customers can order products to see how they like our service and choose whether they wish to continue with us after their trial. This information is given on our homepage and at the checkout page.
If you wish to cancel your membership within this trial period, feel free to send an email to [email protected] and somebody from our customer service team will be able to help you cancel your subscription with us.

Hope this answers your query. Feel free to get in touch if you have any further questions!

Warm Regards
Team Sprout Market

Kerst
Kerst

Good luck!! I sent a clear email asking to cancel which they acknowledged to then insult me today by stating I was confused - say WHAT

Get an answer from our members and Sprout Market representatives

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