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Reviews

3.3

83 reviews
5
(44)
4
(3)
3
(1)
2
(8)
1
(27)
  • Product Quality
    3.5 (52)
  • Return Claim MadeYes (12) · No (46)
  • Sizing True to size (34) · Slightly large (7) · Slightly small (6) · Very large (4) · Very small (3)
  • Product Appearance As advertised (78%) · Not as advertised (22%)
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Melissa K.

Melissa K.Metropolitan Adelaide, SA

Amazing customer service

published

After my parcel being stolen from my home, St Frock has been nothing but kind, supportive, understanding and so very helpful. Their correspondence and willingness to come up with a solution was more than I expected, resulting in St Frock re-sending my order out at no cost to me. Forever grateful as I love St Frock and their clothes, including my most recent order. Special shout out to Lisa who I dealt with. Will continue to purchase and highly recommend x

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
St.Frock
ST F.St.Frock
Amanda C.

Amanda C.Sydney Surrounds, NSW

I love maternity friendly

published

No more Target and Kmart for maternity clothes!!! St Frock has an amazing maternity friendly range at prices i can afford all whilst saving for the new baby!!! The quality of the clothing is fantastic and i found for me the fit was fairly accurate!! I couldn't be happier!!!



Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
St.Frock
ST F.St.Frock

Perfect dress!

published

Very satisfied, good quality. Easy to navigate. Have had a refund on a faulty item. Good supportive staff. Easy and quick deliveries. Sometime the sizes run a bit bigger. Thanks

Return Claim MadeYes
Sizing Very large
1 comment
St.Frock
ST F.St.Frock

Thank you for reaching out! We’re so happy to hear you have had such a positive experience with St Frock, we love sharing positive feedback with the team. You’ve made our day.



Rebeca
X

The reviewer stated that an incentive was offered for this review

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angry nan

angry nanSouth East Queensland, QLD

  • 3 reviews

Great purchase as always

published

Once again my purchase has proved to be exactly as illustrated - quality excellent and such fast post are qualities I am very grateful for. Please keep up your good work

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
St.Frock
ST F.St.Frock

Thanks so much for the fantastic review, we’re so happy to hear that you had a wonderful experience shopping at St Frock. We look forward to serving you again soon!

Rebeca
X

Love st Frock

published

Easy to find products.
My 2 disappointments with this store are a) no refund, store credit only and b) not able to look up your order unless you click ‘return order’

As for my latest order, I haven’t received it yet.

Return Claim MadeNo
Product Appearance As advertised
1 comment
St.Frock
ST F.St.Frock
Nikki Cullen

Nikki CullenAU

  • 3 reviews

Great Customer Service

published

Customer service is good, website easy to use. Only issue is that you cannot get a refund, only store credit. I hope they change this in the future. Really quick postage aswell.

Product Quality
Sizing True to size
Product Appearance Not as advertised
1 comment
St.Frock
ST F.St.Frock

Thanks so much for the lovely review, we’re so happy to hear that you had a great experience shopping at St Frock. We look forward to serving you again soon!

Rebeca
X

Amanda

AmandaLaunceston, TAS

Love love love

published

Fabulous service and perfect garments, can’t wait for more. Best delivery service as well, just love ordering and waiting for my purchases from St Frock. No hassle returns also, 5 stars

Sizing True to size
Product Appearance As advertised
1 comment
St.Frock
ST F.St.Frock

Thank you for reaching out! We’re so happy to hear you have had such a positive experience with St Frock. You’ve truly made our day with this wonderful review.

Rebeca
X

Extremely satisfied!!

published

I made a mistake with my delivery address. Response time was swift. Nothing was an issue, and I received my order within a week including the weekend. Very happy customer.

Return Claim MadeNo
1 comment
St.Frock
ST F.St.Frock

Thanks so much for the review, we’re so happy to hear that you had a great experience shopping with us at St Frock. We look forward to serving you again soon!

Rebeca
X

Just love it!

published

Excellent value for money and excellent range of styles to choose from
Service is very good and received my purchase within 3 days. Postage is very reasonable. Overall just live St Frock.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
St.Frock
ST F.St.Frock

Amazing! Thanks so much for the review, we’re so happy to hear that you had a great experience shopping at St Frock. We can't wait to serve you again soon!

Rebeca
X

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Tess

TessSydney

  • 2 reviews

Exceptional service

published

Easy to navigate site, good descriptions, sizes are true to size, great quality clothing, quick delivery and easy returns and customer service is probably the best I have experienced with online shopping

Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
1 comment
St.Frock
ST F.St.Frock

Thanks so much for the review Lovely, we’re so happy to hear that you had a great experience shopping at St Frock. We look forward to serving you again soon!

Rebeca
X

Jen

JenCentral West, NSW

  • 2 reviews

Amazing

published

Love the products and it was so easy to order, stuff are beautiful people and delivery was fast and efficient can’t wait to buy more stuff what more can I say get in and buy buy buy

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
St.Frock
ST F.St.Frock

Woohoo! We love happy customers :) Thanks so much for taking the time to post a review. We look forward to serving you again soon.

Rebeca
X

Lucy

LucySouth East Queensland, QLD

I LOVE all my St Frock purchases...

published

I have no trouble navigating the site.

Range is extensive and the colours are awesome

The fabrics are devine and I get comments every time I wear something I have purchased from you.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
St.Frock
ST F.St.Frock

Thank you for reaching out! We’re so happy to hear you have had such a positive experience with St Frock, we love sharing positive feedback with the team. You’ve made our day.

Rebeca
X

Renee

ReneeMid North Coast, NSW

Lovely clothes and quality

published

Always true to size, fit well and quality fabric
Very happy with clothes on offer and ease of return policy when buying something that doesn't look right. Definitely recommend St Frock.nomy negative is no refunds o my store credit

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
See all answers
1 comment
St.Frock
ST F.St.Frock

Thanks so much for the review, we’re so happy to hear that you had a great experience shopping at St Frock. We look forward to serving you again soon!

Rebeca
X

Lovely, flattering designs

published

Super fast and free postage! Purchased relaxed fit style skirt and dress (which I found to be generous in sizing), lightweight, unlined fabric, beautiful patterns - as per pictures and product descriptions. Have purchased from St Frock before and will always check what they have before shopping elsewhere.

Product Quality
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
See all answers
1 comment
St.Frock
ST F.St.Frock

Thank you for reaching out! We’re so happy to hear you have had such a positive experience with St Frock, we love sharing positive feedback with the team. You’ve made our day.

Rebeca
X

Carli

CarliEyre Peninsula, SA

Very Happy

published

Really happy with the fast delivery and quality of my dress.
I felt reassured buying online from an Australian based company.
It was quite easy to size correctly and it is exactly as pictured and described.
Looking forward to wearing this dress for the event I purchased it for.
Thank you, I will continue to shop with St Frock.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
St.Frock
ST F.St.Frock

Thanks so much for the review Lovely, we’re so happy to hear that you had a great experience shopping at St Frock. We look forward to serving you again soon!

Rebeca
X

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Carla

CarlaGreater Melbourne (Outer), VIC

Warning - terrible quality clothes and no refunds offered

published
Product Quality
1 comment
St.Frock
ST F.St.Frock
Jeannie C.

Jeannie C.Victoria

Product came on time

published

I’d received an email from st frock saying that I’ll get my item by next Monday. Gosh I need it by Saturday. After a day panicking, the item arrived on Friday for me to attend the wedding. It’s beautiful quality dress thank you St Frock!!

Sizing True to size
Product Appearance As advertised
1 comment
St.Frock
ST F.St.Frock

Thank you for reaching out! We’re so happy to hear you have had such a positive experience with St Frock, we love sharing positive feedback with the team. You’ve made our day.

Rebeca
X

The reviewer stated that an incentive was offered for this review

Shona Brown

Shona BrownSydney, NSW

Excellent work!

published

I made an order on Friday night and it arrived on Wednesday . Excellent service! I absolutely love the items I ordered. I had previously ordered a larger size, which I returned for a smaller size, it fits beautifully. I also ordered a wrap dress which I was a bit worried about as a lot of wrap dresses tend to make you look like a sack of potatoes, not this one. I absolutely love it! Love your clothes & your customer service 10 out of 10!

Product Quality
Return Claim MadeNo
1 comment
St.Frock
ST F.St.Frock

Woohoo! We love happy customers :) Thanks so much for taking the time to post a review. We look forward to serving you again soon.

Rebeca
X

Nic F.

Nic F.Sydney, NSW

Loved all of my purchases!

published

Site was easy to use and had a large range of products. I bought floral midi skirt and maxi floral dress, both had a lot of fabric and were of great quality. I would definitely shop at St Frock again!

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
St.Frock
ST F.St.Frock

Thanks so much for the review Lovely, we’re so happy to hear that you had a great experience shopping at St Frock. We look forward to serving you again soon!

Rebeca
X

Zoye

ZoyeMetropolitan Adelaide, SA

I love how the dresses fit me

published

My friend recommended this website and the moment i started shopping from St Frock, I am loving the experience. I am very satisfied. Also would shop from here in the future as well.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
St.Frock
ST F.St.Frock

Thank you for reaching out! We’re so happy to hear you have had such a positive experience with St Frock, we love sharing positive feedback with the team. You’ve made our day.

Rebeca
X

Page 1 of 5

Questions & Answers

NJ

NJasked

Does anyone know the measurements for sizes?

3 answers
Pauline
Pauline

I'm a standard size 16 in tops & dresses, and St Frocks tops & dresses fit me fine. The pants I take a size 14, so if you go for your standard size you should be OK. They have a very easy return policy if they don't fit. Also you can phone or email them & they will actually measure things for you, so you can make your choice. Customer service is excellent.

NJ
NJ

Thank you Pauline that is very helpful :)

St.Frock
ST F.St.Frock

Hi NJ,

As there is no standard sizing for womens clothing, measurements will differ between styles. But definitely give us a call or send through an email with the names of the styles you are interested in and we can supply the measurements for you :)

xx

Susie

Susieasked

I purchased 31442-NVY-PNK-14 and it was absolutely huge. I have returned and would love to get a smaller size but now do not know whether to get a size 10 or 12. Is it possible to get the exact measurements for both sizes? I ask this as I purchased 2 dresses in a size 14 one fits perfectly so obviously your sizing is not consistent. skerr@[email protected]

3 answers
Pauline
Pauline

Email or phone St Frock, they are very helpful & will tell you what the measurements of items are.

Susie
Susie

Omg, I asked this question a year ago! If I wasn't a lady, I would tell you what I really think about your service and your poxy product. Will absolutely never buy anything from you again.

St.Frock
ST F.St.Frock

Hi Susie,

Apologies - Pauline is a customer, not a staff member of St Frock.

If you have any issues please contact us directly through our website, or email [email protected]

x

Get an answer from our members and St.Frock representatives

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