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Melissa K.Metropolitan Adelaide, SA
Amazing customer service
After my parcel being stolen from my home, St Frock has been nothing but kind, supportive, understanding and so very helpful. Their correspondence and willingness to come up with a solution was more than I expected, resulting in St Frock re-sending my order out at no cost to me. Forever grateful as I love St Frock and their clothes, including my most recent order. Special shout out to Lisa who I dealt with. Will continue to purchase and highly recommend x
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Amanda C.Sydney Surrounds, NSW
I love maternity friendly
No more Target and Kmart for maternity clothes!!! St Frock has an amazing maternity friendly range at prices i can afford all whilst saving for the new baby!!! The quality of the clothing is fantastic and i found for me the fit was fairly accurate!! I couldn't be happier!!!
1 comment
ST F.St.Frock
We love happy customers! Thanks so much for taking the time to post a review, we truly appreciate it.
Congratulations and the best of wishes to you :)
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Perfect dress!
Very satisfied, good quality. Easy to navigate. Have had a refund on a faulty item. Good supportive staff. Easy and quick deliveries. Sometime the sizes run a bit bigger. Thanks
1 comment
ST F.St.Frock
Thank you for reaching out! We’re so happy to hear you have had such a positive experience with St Frock, we love sharing positive feedback with the team. You’ve made our day.
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angry nanSouth East Queensland, QLD
- 3 reviews
Great purchase as always
Once again my purchase has proved to be exactly as illustrated - quality excellent and such fast post are qualities I am very grateful for. Please keep up your good work
1 comment
ST F.St.Frock
Thanks so much for the fantastic review, we’re so happy to hear that you had a wonderful experience shopping at St Frock. We look forward to serving you again soon!
Rebeca
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Love st Frock
Easy to find products.
My 2 disappointments with this store are a) no refund, store credit only and b) not able to look up your order unless you click ‘return order’
As for my latest order, I haven’t received it yet.
1 comment
ST F.St.Frock
Thank you for reaching out! We’re so happy to hear you have had a positive experience with St Frock, we love sharing positive feedback with the team.
In regards to your order I am happy to look into... Read more
this for you, please contact me directly on [email protected], pop my name in the subject box and I will get back to you :)Similar opinion? Write a review on ieatwords.com.au!
Nikki CullenAU
- 3 reviews
Great Customer Service
Customer service is good, website easy to use. Only issue is that you cannot get a refund, only store credit. I hope they change this in the future. Really quick postage aswell.
1 comment
ST F.St.Frock
Thanks so much for the lovely review, we’re so happy to hear that you had a great experience shopping at St Frock. We look forward to serving you again soon!
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AmandaLaunceston, TAS
Love love love
Fabulous service and perfect garments, can’t wait for more. Best delivery service as well, just love ordering and waiting for my purchases from St Frock. No hassle returns also, 5 stars
1 comment
ST F.St.Frock
Thank you for reaching out! We’re so happy to hear you have had such a positive experience with St Frock. You’ve truly made our day with this wonderful review.
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Extremely satisfied!!
I made a mistake with my delivery address. Response time was swift. Nothing was an issue, and I received my order within a week including the weekend. Very happy customer.
1 comment
ST F.St.Frock
Thanks so much for the review, we’re so happy to hear that you had a great experience shopping with us at St Frock. We look forward to serving you again soon!
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Just love it!
Excellent value for money and excellent range of styles to choose from
Service is very good and received my purchase within 3 days. Postage is very reasonable. Overall just live St Frock.
1 comment
ST F.St.Frock
Amazing! Thanks so much for the review, we’re so happy to hear that you had a great experience shopping at St Frock. We can't wait to serve you again soon!
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TessSydney
- 2 reviews
Exceptional service
Easy to navigate site, good descriptions, sizes are true to size, great quality clothing, quick delivery and easy returns and customer service is probably the best I have experienced with online shopping
1 comment
ST F.St.Frock
Thanks so much for the review Lovely, we’re so happy to hear that you had a great experience shopping at St Frock. We look forward to serving you again soon!
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JenCentral West, NSW
- 2 reviews
Amazing
Love the products and it was so easy to order, stuff are beautiful people and delivery was fast and efficient can’t wait to buy more stuff what more can I say get in and buy buy buy
1 comment
ST F.St.Frock
Woohoo! We love happy customers :) Thanks so much for taking the time to post a review. We look forward to serving you again soon.
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LucySouth East Queensland, QLD
I LOVE all my St Frock purchases...
I have no trouble navigating the site.
Range is extensive and the colours are awesome
The fabrics are devine and I get comments every time I wear something I have purchased from you.
1 comment
ST F.St.Frock
Thank you for reaching out! We’re so happy to hear you have had such a positive experience with St Frock, we love sharing positive feedback with the team. You’ve made our day.
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ReneeMid North Coast, NSW
Lovely clothes and quality
Always true to size, fit well and quality fabric
Very happy with clothes on offer and ease of return policy when buying something that doesn't look right. Definitely recommend St Frock.nomy negative is no refunds o my store credit
1 comment
ST F.St.Frock
Thanks so much for the review, we’re so happy to hear that you had a great experience shopping at St Frock. We look forward to serving you again soon!
Rebeca
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Lovely, flattering designs
Super fast and free postage! Purchased relaxed fit style skirt and dress (which I found to be generous in sizing), lightweight, unlined fabric, beautiful patterns - as per pictures and product descriptions. Have purchased from St Frock before and will always check what they have before shopping elsewhere.
1 comment
ST F.St.Frock
Thank you for reaching out! We’re so happy to hear you have had such a positive experience with St Frock, we love sharing positive feedback with the team. You’ve made our day.
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CarliEyre Peninsula, SA
Very Happy
Really happy with the fast delivery and quality of my dress.
I felt reassured buying online from an Australian based company.
It was quite easy to size correctly and it is exactly as pictured and described.
Looking forward to wearing this dress for the event I purchased it for.
Thank you, I will continue to shop with St Frock.
1 comment
ST F.St.Frock
Thanks so much for the review Lovely, we’re so happy to hear that you had a great experience shopping at St Frock. We look forward to serving you again soon!
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CarlaGreater Melbourne (Outer), VIC
Warning - terrible quality clothes and no refunds offered
WARNING. This store does not offer refunds under any circumstance - only store credit. And you pay for postage and return postage too. Too bad if you've bought something in the wrong size (in my case I actually purchased 2 different sizes just in case, now I'm stuck with double the store credit).
The dress I purchased was a terrible quality too - flimsy material, and on one of the dresses, there was a hole in the inside pocket where the flimsy stitching had come undone. Now I'm stuck with credit for this store I don't even want to use and ...Read more
$125 out of pocket. To be fair, the refund policy is apparently stated in their terms and conditions, but I've been online shopping for a very long time now and never encountered this. They advertise in your feed the same as Iconic, Boohoo and many other online stores which I've always been able to get refunds with quickly and hassle-free (and often with free shipping). This is just a fair warning.... I'm sure many customers have/ will be similarly caught out.1 comment
ST F.St.Frock
Hi Carla,
Sorry to hear you’ve experienced issues regarding your return. I have taken a look into this for you and can see that this issue has been resolved. ... Read more
If you feel however that you would like to discuss this further please contact me directly at [email protected]. Rebeca XSimilar opinion? Write a review on ieatwords.com.au!
Jeannie C.Victoria
Product came on time
I’d received an email from st frock saying that I’ll get my item by next Monday. Gosh I need it by Saturday. After a day panicking, the item arrived on Friday for me to attend the wedding. It’s beautiful quality dress thank you St Frock!!
1 comment
ST F.St.Frock
Thank you for reaching out! We’re so happy to hear you have had such a positive experience with St Frock, we love sharing positive feedback with the team. You’ve made our day.
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The reviewer stated that an incentive was offered for this review
Shona BrownSydney, NSW
Excellent work!
I made an order on Friday night and it arrived on Wednesday . Excellent service! I absolutely love the items I ordered. I had previously ordered a larger size, which I returned for a smaller size, it fits beautifully. I also ordered a wrap dress which I was a bit worried about as a lot of wrap dresses tend to make you look like a sack of potatoes, not this one. I absolutely love it! Love your clothes & your customer service 10 out of 10!
1 comment
ST F.St.Frock
Woohoo! We love happy customers :) Thanks so much for taking the time to post a review. We look forward to serving you again soon.
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Nic F.Sydney, NSW
Loved all of my purchases!
Site was easy to use and had a large range of products. I bought floral midi skirt and maxi floral dress, both had a lot of fabric and were of great quality. I would definitely shop at St Frock again!
1 comment
ST F.St.Frock
Thanks so much for the review Lovely, we’re so happy to hear that you had a great experience shopping at St Frock. We look forward to serving you again soon!
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ZoyeMetropolitan Adelaide, SA
I love how the dresses fit me
My friend recommended this website and the moment i started shopping from St Frock, I am loving the experience. I am very satisfied. Also would shop from here in the future as well.
1 comment
ST F.St.Frock
Thank you for reaching out! We’re so happy to hear you have had such a positive experience with St Frock, we love sharing positive feedback with the team. You’ve made our day.
Rebeca
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Questions & Answers
NJasked
Does anyone know the measurements for sizes?
3 answers
I'm a standard size 16 in tops & dresses, and St Frocks tops & dresses fit me fine. The pants I take a size 14, so if you go for your standard size you should be OK. They have a very easy return policy if they don't fit. Also you can phone or email them & they will actually measure things for you, so you can make your choice. Customer service is excellent.
Thank you Pauline that is very helpful :)
ST F.St.Frock
Hi NJ,
As there is no standard sizing for womens clothing, measurements will differ between styles. But definitely give us a call or send through an email with the names of the styles you are interested in and we can supply the measurements for you :)
xx
Susieasked
I purchased 31442-NVY-PNK-14 and it was absolutely huge. I have returned and would love to get a smaller size but now do not know whether to get a size 10 or 12. Is it possible to get the exact measurements for both sizes? I ask this as I purchased 2 dresses in a size 14 one fits perfectly so obviously your sizing is not consistent. skerr@[email protected]
3 answers
Email or phone St Frock, they are very helpful & will tell you what the measurements of items are.
Omg, I asked this question a year ago! If I wasn't a lady, I would tell you what I really think about your service and your poxy product. Will absolutely never buy anything from you again.
ST F.St.Frock
Hi Susie,
Apologies - Pauline is a customer, not a staff member of St Frock.
If you have any issues please contact us directly through our website, or email [email protected]
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ST F.St.Frock
Thank you for reaching out! We’re so happy to hear you have had such a positive experience with St Frock.
ear that we were able to resolve this issue for you. I can't wait to share this positive feedback with the team. You’ve made our day.We love to make things as hassle free as possible for our customers and we are delighted to h... Read more