Stanley Classic Vacuum Flask

7.30am preheated and then filled with hot water all as per instructions. 12.30pm same day, water cool. A useless product for us. I emailed the Australian Business and 3 days later had no response since.

I discourage anybody expecting to buy this product to keep liquids warm or hot. As soon as we filled it with hot water the surface of the casing radiated heat which made us sceptical that the contents would retain heat.

Our product was unused, in the original box, and forgotten in a home cupboard for over 20 years. We tried it once and will not use it again. We consider it a useless purchase.

About 2yrs ago i contacted Stanley on their Lifetime Warranty for my 20 yr old flask, which they replaced straight away -(I had to pay to send the old flask to them- $20). That lasted about 10-12 mths before it wouldn`t keep the water hot, which they replaced again - another $20. Now another 12 mths later the replaced replacement flask no longer keeps water hot either- No More, Keep your Lifetime Warranty.

It is expensive water bottle, and building quality seems declined. In only less than three years, it already doesn't retain the heat anymore. It is supposed to retain the heat. and how about the lifetime warranty? It was never there. I have tried contacting the manufacturer for after-sale warranty claim but 2 months has elapsed, no updates on warranty claim, they just got all sorts of excuses. Forget about it, just move on, avoid this brand. Not worth it.

I have had this flask for a year now and it is part of my every day. It keeps my tea hot all day long and beyond.
I love it. I love Stanley products and I love their customer service and every product I have had has been stellar.
Buy it once - buy it for life. Stanley - love your brand.

Dear all, what a great site to express your views if a product works well or fails. In comparison with an Aladdin thermos I had and which finally failed after all that time rolling around the back of my ute, getting bashed about in heavy earth moving equipment and it lasted for 30+ years, The Stanley 1ltr vacumn flask which I purchased about 3 years back to replace it, used only kindly and sparingly has failed. Even after prewarming the flask etc (something I did not have to with my Aladdin) the Stanley will not keep your water hot for very long. So don't buy it. It is a total waste of money!