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Reviewer Photos & Videos
Fantastic guys
Hi I have had a car inspected today in Melbourne by stateroads vehicle inspections at Springvale.
The first thing I would like to say is the lady that I spoke to in the office was very helpful and made
Me feel comfortable with buying a car myself with no help from my partner as he knows less then
Me about cars. I decided to go with the full platinum report as this was the best option for me
with no experience with cars at all and dealing with a car dealer.
The inspector was onsite when I arrived like they said he would so was great f...Read more
1 comment
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ChickenBrisbane
- Verified customer
Excellent Service, Quick, Professional and very detailed
Very happy, they completed the inspection within 16 hours. One of the competitors hadn't even responded to my enquiry in that time. Very detailed report and the phone call helped. Thanks guys keep up the great work
1 comment
John F.State Roads
We thank you for taking the time to leave a review, and are always glad to help when buying a car we strive and pride our selves on customer satisfaction, thanks again and look foreward to helping wit... Read more
h any vehicle inspections in the future Stateroads team.Similar opinion? Write a review on ieatwords.com.au!
MichaelSydney
quick reliable service and value for money - friendly as well
Well done and thanks again - keep up the good work - I will be recommending you to all my friends and family
1 comment
John F.State Roads
We thank you for taking the time to leave a review, and are always glad to help when buying a car we strive and pride our selves on customer satisfaction, thanks again and look foreward to helping wit... Read more
h any vehicle inspections in the future Stateroads team.
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Pre-purchase Inspection
Booked inspection with Jo on Tuesday morning, inspection completed Wednesday afternoon.
Steve (vehicle inspector) called me when he finished to discuss findings, concerns and recommendations (verbal advice of his findings).
A 6 page report and over 30 pictures arrived about 15 minutes later.
Steve was straightforward and honest with the check and recommendations.
Great company to deal with (from my experience)
1 comment
John F.State Roads
We thank you for taking the time to leave a review, and are always glad to help when buying a car we strive and pride our selves on customer satisfaction, thanks again and look foreward to helping wit... Read more
h any vehicle inspections in the future Stateroads team.Similar opinion? Write a review on ieatwords.com.au!
AmieIpswich
- 4 reviews
- Verified customer
Saved me a lot of money!!
I had my first experience with stateroads today. The report I got back was extensive and interesting. The mechanic, Anthony, did a magnificent job and was very plesant and professional to speak to. The receptionists are lovely to! I would recommend this company.
1 comment
John F.State Roads
We thank you for taking the time to leave a review, and are always glad to help when buying a car we strive and pride our selves on customer satisfaction, thanks again and look foreward to helping wit... Read more
h any vehicle inspections in the future Stateroads team.Similar opinion? Write a review on ieatwords.com.au!
Highly recommended
Excellent price! Friendly staff, thanks Anthony! Great service especially good for people who don't have the time to make it too a mechanic. I wouldn't think twice about recommending this company. Cheers again!
1 comment
John F.State Roads
We thank you for taking the time to leave a review, and are always glad to help when buying a car we strive and pride our selves on customer satisfaction, thanks again and look foreward to helping wit... Read more
h any vehicle inspections in the future Stateroads team.Similar opinion? Write a review on ieatwords.com.au!
Frank FReedy Creek
- Verified customer
Helped me save $2000 on my car
I had the pleasure of using State Roads for a vehicle inspection on the car I was looking to buy. At first I was unsure of what to expect, but I was very fortunate to have had an inspector named Steve who shown up and completed a very thorough report within a couple of hours from calling.
Steve was an absolute gentleman, and had the eye of an eagle. Long story short, his inspection and detailed report helped me save $2000 after being able to re negotiate with the dealer. He answered all my questions over the phone post inspection and calmed...Read more
any nerves that I had about the situation with purchasing a second hand car - I didn’t want a lemon! I will wholeheartedly recommend State Roads to mates and family for a vehicle inspection. The company must be doing something right to have fair dinkum blokes like Steve who didn’t rush me, or make me feel like I had any stupid questions. If Steve reads this, I owe you a beer mate, cheers for helping me get my first car, you’re a legend.Similar opinion? Write a review on ieatwords.com.au!
Great service! Highly recommend!
The car we were looking at was inspected by John, who was so thorough and checked things we had no idea even needed to be checked. He was honest about the car gave me his opinion about what I should do when I asked him. He went out of his way to give me further advice on Volkswagen (the car he was inspecting) as well as others cars and recommendations.
We are so glad we went through State Roads, we aren't buying the car which was viewed after receiving the through report - so thank you again! The ladies in the office are a pleasure to deal with as well.
1 comment
John F.State Roads
We thank you for taking the time to leave a review, and are always glad to help when buying a car we strive and pride our selves on customer satisfaction, thanks again and look foreward to helping wit... Read more
h any vehicle inspections in the future Stateroads team.Similar opinion? Write a review on ieatwords.com.au!
MohamedWyndham
- Verified customer
Highly recommend
Great experience, Paul my inspector was very thorough and explained everything in detail.
Lisa in the office (apologise if i got the name wrong) was very helpful in accommodating me with my request for a verbal heads up if vehicle was under finance as i was at sellers house ready to execute purchase, as the vehicle had passed Pauls inspection. I highly recommend these guys and will definitely be using them again in the future. Cheers
1 comment
John F.State Roads
We thank you for taking the time to leave a review, and are always glad to help when buying a car we strive and pride our selves on customer satisfaction, thanks again and look foreward to helping wit... Read more
h any vehicle inspections in the future Stateroads team.Similar opinion? Write a review on ieatwords.com.au!
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Know better, choose better.
- Verified customer
Extremely Professional. Won’t go anywhere else!
Can not recommend highly enough. Thorough I sections all round. Had my results emailed as well as a phone call by inspector himself. I missed his call and he still took the time to leave me a voice message explaining everything. Once ringing him back I explained I was interstate and he told me to leave him a message with suburbs I was looking at and he’d tell me if they were worth looking at or not as I had requested an inspection in a not so nice area! They saved me big time on a car I was looking at purchasing! Will be sure to go back for my next inspection. Won’t consider anyone else. Great value and great employees.
1 comment
John F.State Roads
We thank you for taking the time to leave a review, and are always glad to help when buying a car we strive and pride our selves on customer satisfaction, thanks again and look foreward to helping wit... Read more
h any vehicle inspections in the future Stateroads team.Similar opinion? Write a review on ieatwords.com.au!
TamaraGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 1 like
Exceeded Expectations! I Would Highly Recommend!
I called at 10am today to see if an inspection could be booked for tomorrow. State Roads were able to organise an inspector at 4pm the same day.
At 6pm I received a very detailed report ( I took the platinum option ) and received a call from Flavio who gave me a summary of what he found.
What has impressed me the most is their responsiveness, thorough and detailed reporting and personal service ( with follow up call and text when I had more questions).
Looking at purchasing a vehicle with extremely high kms, I was needing some peace of mind and expertise so that I could make the right purchase decision. I would definitely recommend State Roads and will use them again in the future! Thank you!
1 comment
John F.State Roads
We thank you for taking the time to leave a review, and are always glad to help when buying a car we strive and pride our selves on customer satisfaction, thanks again and look foreward to helping wit... Read more
h any vehicle inspections in the future Stateroads team.Similar opinion? Write a review on ieatwords.com.au!
A thorough and professional service
A colleague recommended State Roads to me before I bought a used car. I called them up and they took care of everything. They booked the inspection with the vendor meaning there wasn't three-way communication and sent me a detailed report promptly after they had carried it out. Very impressive service. I'll use them again for my next car.
1 comment
John F.State Roads
We thank you for taking the time to leave a review, and are always glad to help when buying a car we strive and pride our selves on customer satisfaction, thanks again and look foreward to helping wit... Read more
h any vehicle inspections in the future Stateroads team.Similar opinion? Write a review on ieatwords.com.au!
Inspection of car
Got State Roads out to inspect my land rover, they found several faults including a couple that i had not noticed, very thorough and knowledgeable, detailed report and trevor was great to deal with.
1 comment
John F.State Roads
We thank you for taking the time to leave a review, and are always glad to help when buying a car we strive and pride our selves on customer satisfaction, thanks again and look foreward to helping wit... Read more
h any vehicle inspections in the future Stateroads team.Similar opinion? Write a review on ieatwords.com.au!
Excellent Service definately worth the money and peace of mind.
I had been searching the internet for some months to find the right car at the right price. I found a VW that I was interested in although it was interstate. I was referred to State Roads by my son who had used them on 3 occasions when he was looking for a car, so I knew how comprehensive their inspections were. I contacted them on a Monday and they arranged to have the inspection done the next day. After the inspection was completed I received a text from the mechanic informing me that the inspection was completed and that I could contact him ...Read more
for a verbal appraisal as well as informing me that a detailed report (pictures included) would be sent to me email later that day, which it was. I was extremely impressed by the professionalism of the mechanic and the thorough inspection that was conducted. I would definitely used this service again and cannot recommend them highly enough.1 comment
John F.State Roads
We thank you for taking the time to leave a review, and are always glad to help when buying a car we strive and pride our selves on customer satisfaction, thanks again and look foreward to helping wit... Read more
h any vehicle inspections in the future Stateroads team.Similar opinion? Write a review on ieatwords.com.au!
Rob laverGreater Melbourne (Outer), VIC
- 2 reviews
Great service beyond expectations
We found a 2 year old BMW in Sydney that was $8000 cheaper than what we could find locally but not having the opportunity to view the car we phoned around and chose to engage state roads platinum inspection. The whole process was a breeze from enquiry to speaking with the mechanic, we received a 12 page report and 52 photos showing various points of the car. The mechanic was very knowledgable and found that the car had been involved in a collision and the air bags have been set off, the car looks great in the sellers pictures however this was ...Read more
obvious when looking at the photos showing the welding and rust underneath. We almost placed a deposit on this car especially after obtaining a history report which had no record of this. Thanks State Roads you saved us from a huge lemon, will definately recommend and use you again.1 comment
John F.State Roads
We thank you for taking the time to leave a review, and are always glad to help when buying a car we strive and pride our selves on customer satisfaction, thanks again and look foreward to helping wit... Read more
h any vehicle inspections in the future Stateroads team.Similar opinion? Write a review on ieatwords.com.au!
Find out how State Roads compares to other Car Service / Repair Centres
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ShaunHunter Region, NSW
- 2 reviews
State Roads Saved Me Thousands of Dollars, and Maybe my Health!!
Hello State Roads
I found what I thought was an excellent 1955 FJ Holden at a forthcoming classic car auction in Adelaide, and, as I live interstate, I chose State Roads to inspect the car for me. Having used another (very poor) inspection service, I was apprehensive to say the least, but I was very impressed by the friendliness and efficiency of the reception staff at State Roads / Carchex. I asked that the inspector, Brett, look at certain specific points in the car, which he did. After the inspection had been carried out, Brett called me, d...Read more
1 comment
John F.State Roads
We thank you for taking the time to leave a review, and are always glad to help when buying a car we strive and pride ourselves on customer satisfaction, thanks again and look forward to helping with ... Read more
any vehicle inspections in the future. Stateroads team.Similar opinion? Write a review on ieatwords.com.au!
Excellent company
Have used State roads several times, excellent service very professional, and have a wealth of knowledge about cars, have saved me many $$$.buying the right car.
Thanks Wim and his amazing team.
Lee Cooper
1 comment
John F.State Roads
Thank you Lee for taking the time to leave a review, and are always glad to help when buying a car we strive and pride ourselves on customer satisfaction, thanks again and look forward to helping with... Read more
any vehicle inspections in the future Stateroads team.Similar opinion? Write a review on ieatwords.com.au!
GaryMetropolitan Adelaide, SA
- 11 reviews
- 1 like
- Verified customer
booking number 267635 Not happy
Absolute Shambles and I paid an extra $200 for the inspector to travel to Sale, Victoria to inspect a SL55 Mercedes after paying for 2 previous inspections that I have to admit I was happy with as the faults were pointed out. This was booking number 267635 and I was advised the car was sound and when it arrived flat battery and a specialist battery had to be ordered almost $500 and 2-week wait. We then found out the alternator needed replacing which was not cheap. Next, the radiator fan was not working and the reason the car was overheating aga...Read more
in not cheap. Finally, the ABC Suspension fluid that is supposed to be green was a dark colour almost black and had to be replaced along with the filter and hose. So after paying over $1,200 for 3 inspections and a final bill around the $3,500 mark next week 3 months after buying the car, I might get to drive it for more than a few days. I am very disappointed and had these issues been pointed out I would not have purchased the car. How they cannot even pick up the ABC fluid again should be green, not the same colour as engine oils is nothing but utter incompetence.2 comments
John F.State Roads
Dear Garry.
stateroads Melbourne takes all good and bad feedback very seriously.
So thanks for your feedback regarding your disappointment for the ... Read more
Every time someone makes a complaint about you this is what happens you just deny any wrongdoing and use every excuse possible. At no time did you say prior to the booking that this was a car with com... Read more
plex issues or are you telling people with your reply they should not use this service with high-end complex vehicles as there is the potential for something to go wrong and not be picked in during inspection as your inspectors are not qualified with Mercedes or other high-end vehicles ???? The battery was dead on arrival that lead to the discovery of all the issues. Faulty alternator, Faulty suspension, broken radiator fan. These are issues should well be addressed at the time of inspection. There is no excuse for this poor excuse of a service that is compounded by your inability to admit poor performance. Your service is an absolute farce and I am warning people that if they shop around and use a reputable inspection service they might avoid the problems I had using your so-called service. Stop making excuses in life I work with children who have cancer who have more credibility and courage than you will ever have. This is an absolute sham battery arrives dead, we waited almost 3 months for specialist parts and you can simply never ever admit a mistake. Anyone interested in buying a Mercedes or any high-end vehicle avoid this service as you would the plague.Similar opinion? Write a review on ieatwords.com.au!
WillPerth, WA
- 9 reviews
- 8 likes
Really good and fast service - PRE PURCHASE INSPECTION
I initially went to use "Redbooks" but they could not give me any specifics, i wanted an inspection done on the same day i was calling (i called approx 8am).
Nevertheless i booked using their online system, and when i called to confirm they could not commit.
So i cancelled.
I stumbled on State Roads, they picked up the phone super quickly, when i asked for it to be done today, the guy laughed and said he will do his best. 1 minute on hold and he came back with a yes!
The inspector came out and did a full inspection, he then called me and gave me a comprehensive break down of what was good and bad about the car. I got the report through not more than 20 minutes after inspection done.
Very impressed.
1 comment
John F.State Roads
Thank you Will for taking the time to leave a review, and are always glad to help when buying a car we strive and pride ourselves on customer satisfaction, thanks again and look forward to helping wit... Read more
h any vehicle inspections in the future Stateroads team.Similar opinion? Write a review on ieatwords.com.au!
MatayaBrisbane
6 star service
Very helpful team and quality checks made the service all the worthwhile. The whole process easy, only took a day turnaround and it was one less thing I needed to worry about as I purchased my new car. Thanks guys!
1 comment
John F.State Roads
Thank you for taking the time to leave a review, and are always glad to help when buying a car we strive and pride ourselves on customer satisfaction, thanks again and look forward to helping with any... Read more
vehicle inspections in the future Stateroads team.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Pankaj W.asked
Ok so after a lot of research, I have narrowed down to State Roads & NRMA for Inspection of a car that I am interested in buying. From what I understand, the quality of Inspection also depends on the Mechanic assigned to do the job? (Based on Negative Reviews Posted here)
I dont mind paying $265 for Inspection but I dont wanna end up chasing State Roads for missing things in the report. Can you make sure that a Mechanic with a good reputation is assigned to do my job?
1 answer
John F.State Roads
Hi Pankaj
All of our mechanics are a grade mechanics and have the same equipment and same training and in particurlar, body repair training. Over the past 25 years of being in the same business we have sifted through many mechanics and have an awesome team. We stand by all of our mechanics and we are happy to guarantee their work
kishletteasked
How long does a platinum inspection usually take to be conducted? After that, what's the estimated timeframe for when the report will be provided? Thanks for your help.
2 answers
John F.State Roads
The inspection really depends on the car type and age km etc, also if the car has problems and/or been repaired structurally. We generally allow 3 hours for the inspection which includes creating the 6 page report and pics download. The mechanic will usually call you straight after he is finished looking at the car and you will usually receive the emailed report by the end of the working day at the latest.
Thanks for the fast response - perfect.
Linda Paelemanasked
What is the actual mileage without clocking?
1 answer
John F.State Roads
Not sure exactly what you are asking?
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John F.State Roads
We thank you for taking the time to leave a review, and are always glad to help when buying a car we strive and pride our selves on customer satisfaction, thanks again and look foreward to helping wit... Read more
h any vehicle inspections in the future Stateroads team.