I called circa 21 April to discuss my options on a super matter.
I was booked with one advisor named [name removed] from Gymea office for 5 May with email confirming the same.
Two days later I received an email changing the appt to 28 April with [name removed] from the Wollongong office. No call if I preferred that.
A day later I received a call asking if I wanted an appointment have an advisor that day from the Chatswood. Hell I hadn't even completed the financial report. I explained the 3 different appointments and told them to stop changin...Read more

Long story short. I contacted State Plus to ask what I thought was a simple question, seven business days later I received a reply that my 10 year old granddaughter could have penned and SPELT better. The reply did not address my question fully, I then contacted the call centre staff and that's when the problems really started. I then asked to speak to the Practice Manager who did call me. She was very polite etc, unlike the other staff member. She listened to my problem and then rang back to inform me that yes, they could get around the issue...Read more

I was a commonwealth employee for 34 years under the comsuper scheme. State super financial services, now State plus are contracted to look after the financial advice etc for comsuper.

Now as a private super fund things are a bit different. I have never kept a financial advisor for more than one appointment, they just disappear and I have found out at a much later date. I really cant keep up it it really annoys me.

Personally I kept asking myself, are they trying to steer me in a direction that maximises their profit and not mine? Never con...Read more

My Spouse opened an Allocated Pension Fund on his retirement in 2012 and nominated me as his Reversionary Beneficiary. While he was alive we were quite satisfied with the fund. I expected that the transfer would be automatic but since his death in July 2022 I have been treated with contempt by this Company. Firstly they told me that there was no Nomination on the Fund although they had been listing me on the Centrelink Statement each year. When I challenged this they ignored me until I hired a Solicitor to write to them. They only responded to ...Read more

I have recently been reading the on line State Plus reviews and have been shocked by the negative tone of some reviewers as this is totally at odds with my own experience.

I have been a client of State Plus at Gosford for a long time and for the last few years my advisor has been Bradley. He has done a wonderful job in guiding me through retirement at aged 60 then returning to work part time and his financial advice has proven to be very sound.

I have a Flexible Income Plan with State Plus. I draw out 4% each month as a pension payment ...Read more

I had an allocated pension with StatePlus for 10 years. I'm sorry I didn't do more research on the performance of super-funds before I joined, but I was sort of hurried into it by a previous employer when I resigned from full-time work. The Royal Commission last year into financial services got me motivated. I discovered this fund does not perform wonderfully, probably in an average range and its investment fees are higher than many other funds.
I have now switched to another industry fund that has better performance (and I did look at this ove...Read more

Been with the fund for 50 years! They refuse to acknowledge I was charged fees for no service and all they are concerned about is avoiding any responsibility and compensation (the critical point I have continued to impress upon them is that I was never told I was being charged for the services I continually declined). They have absolutely no reciprocal loyalty for their clients and do not address personal issues. I would be interested to know how many of the 40000 odd clients they are assessing get compensation and what their circumstances were...Read more

I have ben drawing an allocated pension from SSFS/Stateplus since 2007. Since the change I find that the returns are poorer and the fees are fairly high. 1.4% on their balanced fund. Higher returns mask high fees and perhaps justify the fees if the higher returns can be maintained.

Looking at my situation I draw an allocated pension of about $1900/month and on my balance of about $440000 attract fees in the order $6000/ annum or $513/month. Therefore it is costing me $500/month to pay me $1900/month with my own money. Good value for money? I...Read more

We were led to believe that this fund was an Industry Fund, which it is not. I have been on an allocated pension for almost 8 years and only recently found out that my free annual meetings were costing me in the vicinity off 5k a year on top of poor returns and high fees. The staff have always been very polite and appear to be helpful,that is until you decide to transfer your funds to a better performing fund. The final straw came when I received a letter in the mail advising me that almost 5k had been refunded to me as I didn't have my annual ...Read more