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22 questions from our users

Sarah M.

Sarah M.asked

Can you buy replacement buckle clips for this pram as all 4 have broken now



1 answer
Steelcraft
Support C.Steelcraft

Hi Sarah, thanks for your question. For all spare parts, pricing and availability please call our consumer support team on 1300 303 330. Kind regards, the Steelcraft team.

Nia M.

Nia M.asked

Hi, where can i found the bassinet britax clic&go for a steelcraft agile elite ? I went to baby bunting Helensvale and they didnt have those model any more.

1 answer
Steelcraft
Support C.Steelcraft

Hi Nia M. Thanks for your question. The Britax Click & Go Bassinet were discontinued for 12 months plus. If you have any further questions, please feel free to contact our consumer support team on 1300 303 330. Kind regards, the Steelcraft team.



Jai

Jaiasked

Can I use a second seat on this pram?

1 answer
Steelcraft
Support C.Steelcraft

Hi Jai, thanks for your question. The Steelcraft Agile Elite cannot take a second seat and is only a single stroller. If you have any further questions, please feel free to contact our consumer support team on 1300 303 330. Kind regards, the Steelcraft team.

SharonM

SharonMasked

Is anyone else having difficulty fastening the harness clip with this pram, it can be quite difficult

6 answers
Steelcraft
Support C.Steelcraft

Hi SharonM, thanks for your question. Please contact our consumer support team on 1300 303 330 so we can assist you further over the phone regarding fastening your harness. Kind regards, the Steelcraft team.



SharonM
SharonM

Hi team, I am not sure it something you can help with as it is they way it is the way the clip has been designed

Steelcraft
Support C.Steelcraft

Hi SharonM, We can certainly talk you through it however If you would like to supply your email we can send you a short clip which shows the harness being clipped. Kind regards, the Steelcraft team.

daniel s.

daniel s.asked

After u pull the strap to fold, can it stands by itself or i need to lay it against the wall?

1 answer
Steelcraft
Support C.Steelcraft

Hi daniel s. Thanks for your question. The Steelcraft Agile Elite cannot free stand. You mkay be able to sit it on its side. If you have any further questions, please feel free to contact our consumer support team. Kind regards, the Steelcraft team.

Jen W

Jen Wasked

What are the wheels made from?

1 answer
Steelcraft
Support C.Steelcraft

Hi Jen W, thanks for your question. The Steelcraft Agile Elite wheels are made from EVA. If you have any further questions, please feel free to contact our consumer support team on 1300 303 330. Kind regards, the Steelcraft team.

Georgia

Georgiaasked

Is there a bassinet that you can use to click into this stroller? I know you discontinued the britex click and go but what did you replace it with? What options are there?

1 answer
Steelcraft
Support C.Steelcraft

Hi Georgia, thanks for your question. The Britax Click & Go Bassinet has not been replaced with another product.
If you have any further questions, please contact our consumer support team on 1300 303 330. Kind regards, the Steelcraft team.

Sacha

Sachaasked

How is this pram bassinet compatible

2 answers
SharonM
SharonM

My understanding is that you can use with capsule however we bought it for a toddler and haven’t used that feature

Steelcraft
Support C.Steelcraft

Hi Sacha, thanks for your question. The Steelcraft Agile Elite can take a Britax Click 7 Go bassinet with the Agile receivers (separate accessory) however, the Britax Click & Go bassinet is no longer sold. If you have any further questions, please feel free to contact our consumer support team on 1300 303 330. Kind regards, the Steelcraft team.

Angela.H

Angela.Hasked

I was wondering where I can buy an arm bar and connectors for my parm?

1 answer
Steelcraft
Support C.Steelcraft

Hi Angela, thanks for your question. The Agile arm bar is available for purchase through your local baby shop -https://www.britax.com.au/accessories/steelcraft-agile-armbar/ kind regards, the Steelcraft team.

Kelly F.

Kelly F.asked

I have recently taken my pram apart to wash the covers because I purchased the grey pram (worst mistake) but I’m having an issue with putting the pram down now.
I know it’s got something to do with the folding strap (#2) when collapsing the pram.
The folding strap has never lifted as high before and now (#2) isn’t working at all.

1 answer
Steelcraft
Support C.Steelcraft

Hi Kelly, thanks for your question. Can you please give us a call on 1300 303 330 so we can point you in the right direction. Kind regards, the Steelcraft team.

MOB

MOBasked

I bought this pram about 18 months ago. We’ve used it for a year and whilst I love the pram, I’m disappointed that the handle is already chipped and tearing. We have not been rough with our use and have had other prams in the past which have lasted better. Is there a way to get this repaired or replaced? It has been the perfect purchase otherwise for our third child.

2 answers
SPG
SPG

I'm not sure if can replaced it, try contacting the company. Hope they can help you out. I buy a handle cover so it can last longer. Good luck

Steelcraft
Support C.Steelcraft

Hi MOB, thanks for your question. Steelcraft products have a 24 month repair warranty, which covers faulty materials & workmanship when used under normal conditions for the warranty period. We will repair the products free of charge within 24 months of purchase however they will need to inspect to see if they are covered by our warranty.

Please return your stroller along with your purchase receipt to your place of purchase so that they can arrange for it to be returned to us for assessment. Kind regards, the Steelcraft team.

Gemma H.

Gemma H.asked

Are the wheels durable & not able to be popped? Considering buying an Agile Elite pram for my 7 month old.

3 answers
SPG
SPG

Yup and very steady

Gemma H.
Gemma H.

Thankyou

Alyse M
Alyse M

Yeah they're great! We've had ours for well over a year and we take ours over gravel and rocks and even taken it interstate. Very durable!

Tahnee B.

Tahnee B.asked

Really struggling with buying a baby jogger city mini or steelcraft agile elite!!! Please help, any advice, comments, pros, cons would help!

1 answer
Steelcraft
Support C.Steelcraft

Hi Tahnee B, thank you for you're question. If you are looking for a retailer to purchase a Steelcraft Agile Elite, please head to our website www.britax.com.au, click on the "where to buy" tab and enter your suburb. A list of stores should appear which are close to the suburb you enter. If you still cannot find a retailer, you can call us on 1300 303 330 and a member from our consumer support team can assist you further. Kind regards, the Steelcraft team.

Myn

Mynasked

Can i use the agile belly arm to grabite fast fold? Thank you!

2 answers
SPG
SPG

Yes, just pull it up and it will fold

Steelcraft
Support C.Steelcraft

Hi Myn, thanks for your question. Can you please give us a call on 1300 303 330 so we can discuss your stroller with you. Kind regards, the Steelcraft team.

Natalie Gordon

Natalie Gordonasked

I have the elite and have noticed a small indentation on my handle bar, how can I remove this as it’s a new pram?

4 answers
Steelcraft
Support C.Steelcraft

Hi Natalie, thanks for your question. To help remove the compression mark we recommend to use a hair dryer on low to medium heat and this should return the handle bar to its original shape. Please feel free to give us a call on 1300 303 330 if you would like to discuss this with us in further detail. Kind regards, the Steelcraft team.

Anju
Anju

If this is a new pram you could get a exchange on a manufacture fault. Ask the shop and show them.

Natalie Gordon
Natalie Gordon

Hi guys, Thankyou for answering.
Steelcraft, I have attempted this and a dent still remains (will try again once kids in bed).

Anju, by new pram - we bought it in May. Thankyou for the reply though.

Kate D

Kate Dasked

Hi, I have a second hand Steelcraft Baby Capsule from 2012. Will it be compatible with this model of stroller?
Thanks!

2 answers
Sez
Sez

I think it will be..

Lisa
Lisa

Do u need adapter to put capsule in it or can it go in with the capsule part the built in to it

Ali

Aliasked

Can I put a Maxi Cosi AP capsule with this?

No answers
Rasmi C

Rasmi Casked

Is this a reversible pram?

2 answers
Rav
Rav

No, it's not. You can use with a baby capsule if you want the baby facing you. That is for only as long as the baby lasts in the capsule though.

Nicole
Nicole

No, that's why it's not as heavy and expensive

Judie S

Judie Sasked

Does it come with the bar that goes acrosss the front? In farmers it didnt and was very frustrating to see it in the picture.

2 answers
Lisa MD
Lisa MD

I just saw on a website that you can buy the bar or the tray online. Not sure it comes with it.

emi
emi

it does not. you can buy them instead

Elsey

Elseyasked

What is the seat back length of the elite?

1 answer
Steelcraft
Support C.Steelcraft

Hi Elsey, thanks for your question. The seat back is approx. 46cm however we would recommend that you visit your local baby shop to ensure suitability. Kind regards, The Steelcraft Team.

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