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111 questions from our users

Tim A.

Tim A.asked

Bamboo Boxer Brief (Longer)

Where are they made?
Where are they shipped from?

2 answers
Nic
Nic

Made in China, shipping from China and may i add with what seems to be their best efforts to hide this. I bought one pair to try. Expensive for the quality level and false advertising in my opinion. I will be contacting them shortly to ask for my money back. Don't get me wrong, not terrible. Just average with efforts to hide the Made in China label.

Step One
Greg T.Step One

Hey Tim,
We make them ethically in China, we don't hide it, in fact, we have a page on our home screen dedicated to the process and all the certifications we have to ensure our factories are ethically accredited. https://stepone.life/pages/ethical I have and (used to) visit the factories on a regular basis to ensure QC and we have a full-time staff member on the ground ensuring the best quality.
We ship from Sydney and have a warehouse in Ingleburn. We also off a 30-day First Pair Guarantee, so if you don't love them or would like another size, we'll either refund you or send out a new size for you.
We don't hide anything about our process, we are a small and proud Aussie company and happy to answer any questions about our product or ethics.
Thanks Tim!
Regards
Greg

Paul C.

Paul C.asked

Bamboo Underwear

Is there a flap to open and piddle or do you have to pull down from the elastic?

3 answers
JEDUTHUN A.
JEDUTHUN A.

Pull down from the elastic or pull up the leg. That's why I like them less material around that area, keeping it cooler.

Spicko
Spicko

You have to pull down from elastic or pull up from leg but worth it all for the comfort

Paul C.
Paul C.

Thanks

Toby F.

Toby F.asked

Bamboo Boxer Brief (Longer)

On your website it says the boxers are 3 cm longer but what is the full length of these?

1 answer
James Kirk
James Kirk

Hi Toby F. - my boxers [gum ball pink] are 33 cm from top of waist support and 30 cm on my trunks [juicy plums] and both great fit.
Cheers - Chris_P

Keith J W.

Keith J W.asked

Bamboo Boxer Brief (Longer)

I m on the penchion so I get paid every fort night so I would like 2 get a big pack of 15 of them can u do a payment plain with me

No answers
Maria Smith

Maria Smith asked

Bamboo Underwear

Hi I have now bought 12 pairs of these underpants and my husband loves them, but my concern is that they only last 6-8wks the seems start tp Frey at the crutch. I would understand if the were poor quality but they are not. I would like to buy 12more for him but I am concerned that they will continue to frey can you explain why this is happening.

Regards
Maria Smith
0427916488

6 answers
Robert B.
Robert B.

They are flimsy compared to what I have been wearing like Bonds & Mitch Dowd, so I am not surprised with your concern. Remember they are made in China. I normally get 12 months out of a pair of undies.

Chris
Chris

Maria,
sorry I cannot answer this one. I love them, but have only had for two weeks.
I too am concerned about their longevity!

Maria Smith
Maria Smith

Is there a way to talk to someone and get some answers or something in return for faulty goods, as I said I want to buy more

Noel

Noelasked

Bamboo Underwear

If th a y are made in China, you have lost me.

1 answer
carol perrie
carol perrie

Same question here. No more crap from China for me, no more inferior landfill.

Joe M.

Joe M.asked

Bamboo Underwear

I have a big belly and i like to wear my under the belly but underpants seem to stretch out of shape quickly do the bamboo gear stretch?so they then work down and sitting on a chair is uncomfortable can you help thank you, Joe

1 answer
Ryan J
Ryan J

Yes they do im a big guy i got my first pair on now actually lol only got them today

David Swann

David Swannasked

Bamboo Underwear

How do they go getting your manhood out to pee?
David Swann
[email protected]

No answers
Geoff

Geoffasked

Bamboo Underwear

My other tradie mates have stopped buying any clothes if they are made in China. Can you tell me if these are made in China ?

1 answer
Matt13
Matt13

Yes mate they are made in China

K Burns

K Burnsasked

Bamboo Underwear

Should I consider these briefs for my son who is dealing with infected jock itch?
Thank you

2 answers
Luke
Luke

I recommend them and the material is good for work and even sport

Peter
Peter

I genuinely cannot feel then when they’re on. I like freedom, and if nudity were not frowned upon in high streets I’d be bare naked all day. Aside from my gentleman and his friends being firmly held in position all day, I still have that naked feel about me. They also allow permit my nether region to breathe, so I’d assume that any form of chaffing or other soreness would benefit from their silky ‘no lining rub’ feel

Mike hill

Mike hillasked

Bamboo Boxer Brief (Longer)

Any good for running?

3 answers
Matt
Matt

So far so good. 21km in under 2 hrs no sign of chafe. I’m usually feeling it around 15km

Step One
Greg T.Step One

You ran 21km in them?! Awesome! We've had a few people do marathons in them... would love your feedback and total distance at the end! Did you put it on Strava?! Would be great to hear how you went Matt!

Tony B.
Tony B.

they r very comtorful

Parloo

Parlooasked

Bamboo Underwear

Where are the step ones made?

No answers
Graham Smith

Graham Smithasked

Bamboo Underwear

Where do they ship from? Not from China I hope? And what is the return process if I don’t like them?
Graham

5 answers
Jason S.
Jason S.

Don't bother they don't ship them anyway... still waiting after 2 weeks, even paid express postage. gave the same nonsense excuse as others in the reviews (warehouse couldn't verify address, even though i have purchased before)

They took 5 working days to arrive I not sure on the return process as don’t need it as I’m ordering more.

Daffy
Daffy

Take up to 6/7 days for delivery due to this shutdown they come from Sydney . Aus, not positive where they are made. If you have issues/email them and you will get a fairly fast reply. 2/3 days in the warehouse to process,then 6 odd days delivery. I can’t talk highly enough of them. Purchase 10 pair all up for self & son. Brilliant. Waiting is a pain,but you will have happy nuts when you wear them. Good logo I think. HAPPY NUTS forgot to say that you get a full refund on product unopened,if not satisfied.unless faulty,they replace first pair free. Use their sizing guide.free.

Donna Carter

Donna Carterasked

Bamboo Underwear

Would your stepone underwear be good for women as well?

3 answers
Fiona W
Fiona W

Absolutely the best undies my husband has ever worn

Donna Carter
Donna Carter

Thats great but my question was can women wear them?

Jason S.
Jason S.

Don't bother they don't ship them anyway... still waiting after 2 weeks, even paid express postage. gave the same nonsense excuse as others in the reviews (warehouse couldn't verify address, even though i have purchased before)

Don R.

Don R.asked

Bamboo Underwear

Where are these undies made

2 answers
V8Snail
V8Snail

China

Jason S.
Jason S.

Don't bother they don't ship them anyway... still waiting after 2 weeks, even paid express postage. gave the same nonsense excuse as others in the reviews (warehouse couldn't verify address, even though i have purchased before)

Julie O.

Julie O.asked

Bamboo Underwear

Hi guys been watching your ads on TV. This underwear looks amazing for men. Have you considered making a ladies range. Think there would be great interest in the. Regards Julie Olivieri.

No answers
paul S

paul Sasked

Bamboo Trunk (Shorter)

how much per pair for shorter trunks

No answers
Bucc

Buccasked

Bamboo Underwear

how much do they cost?

2 answers
ringman
ringman

$29 a per

Danny J.
Danny J.

Cost me just under 20 pound sterling

rhondepas

rhondepasasked

Bamboo Underwear

Is there an opening for men to be able to pee?

2 answers
Brady H.
Brady H.

No

rhondepas
rhondepas

What a useless pair of undies these would be.

Sid

Sidasked

Bamboo Underwear

Have you fixed the waist band yet they are the only thing letting them down

No answers
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