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Reviews

1.8

19 reviews
5
(1)
4
(2)
3
(0)
2
(5)
1
(11)
  • Build Quality
    2.0 (1)
  • Value for Money
    3.0 (1)
  • Noise Level
    3.0 (1)
  • Temperature Consistency
    3.0 (1)
  • Heating Speed
    4.0 (1)
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Colin Svanberg

Colin SvanbergPerth, WA

  • 4 reviews

SimpleX does the job

published

I have purchased about six SimpleX units over the years.
I haven't wanted to upgrade because of the initial costs of changing over. It's been easier just to replace the units.
We've never had hot/cold shower problems, but the element could be made to last longer - while it works the SimpleX is great.

Purchased in January 2020 at Galvins for $584.00.

Build Quality
Noise Level
Value for Money
Household Size 17 person(s)
Functionality
Temperature Consistency
Heating Speed
See all answers

A very poor hot water system

published

I had a new Stiebel Simplex hot water system installed in my unit in Perth in February. I have just had it removed as it doesn't give a decent supply of hot water. It fluctuates and in the winter is lukewarm and no pressure. it cannot be adjusted. Very disappointed. $950 down the drain!

Date PurchasedFeb 2018
Patricia

PatriciaPerth, WA

  • 10 reviews

Water too hot or cold

published

Water very hot (can't adjust temperature) but when trying to add a little cold water the hot goes off, so a real juggling act to get the right temperature, almost ok for cold winter days but dreading summer as I know it won't be pleasant. It also makes a noise when being turned on and off and whilst running, we were not told about this which seems strange as we complained about the old one making noise to the plumber who installed it. To change over from a Wilson to the Steibel cost $1752.....ouch, that's a lot of money to service a two bedroom duplex!

Date PurchasedJun 2018
Electric Continuous Hot Water Systems

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Gdady

GdadyPerth, WA

  • 5 reviews

Continues to Fail

published

A really dodgy unit

published

No need to have a water water system if you only want a cold shower. This unit won't handle hot and cold (like warm) so that only leaves the scalding option. Works well until the warranty runs out (2yrs) Then, you can pay a plumber hundreds to try and fix it, or bin it and buy a decent unit.

Date PurchasedNov 2014

Poor advice, poor product, even worse back up

published

I am a plumber, and we were advised to use Siebel Eltron Simplex hot water systems on a block of home units we built. We have had nothing but problems with these hot water units. When asked by Siebel why we used these particular hot water units, I said these recommended to us by the supplier. I have never in my 33 years of plumbing had so much trouble with hot water units in one hit as these. The trouble now is Siebel have suggested I replace these hot water units with another one of their products at my expense, and I dispose of the original simplex model. Ever one can have issues with an appliance, it is the post purchase service that is important, and Siebel will leave you abandoned, no happy.

Date PurchasedJul 2015
DomH

DomHPerth

Shower used to cycle between hot and cold

published
Date PurchasedJan 2016

Lava or hypothermia.

published

Plumber who installed this system did it in good faith, unknowingly he cursed my bathroom shower with inability to have any intermittent medium temperature. Totally infuriating when all you want is to have a normal shower with out needing to make a visit to the local hospital for third degree burns.

Date PurchasedNov 2016

Will not work.

published

We've had this unit installed three times now, with a replacement each time. It worked once! We have replaced relays and had wiring checked everytime... the product just breaks. Please contact us and find a solution, This is a joke? Please contact us and help us find a solution. Water pressure is fine and no troubleshooting has helped.

Date PurchasedMay 2016
Electric Continuous Hot Water Systems

Find out how Stiebel Eltron SimpleX Instantaneous 3 Phase compares to other Electric Continuous Hot Water Systems

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Scalding hot or cold

published

This hot water system lasted four years with elements going after 2.5years which meant regulating near impossible. When I first installed The hot water system I switched the shower head to an imported European one with no flow restrictions on the line (30L a min). Also never use a mixer shower tap with it as made regulation even harder (I unfortunately had renovated bathroom prior to this hot water system).

Date PurchasedOct 2012
LisaSmile80

LisaSmile80Perth, WA

  • 2 reviews

Very disappointed with this hot water system ! Either scalding hot or freezing cold!! :(((((( HELPPP

published
Date PurchasedOct 2013
1 comment
LisaSmile80
LisaSmile80
Tle

TleMandurah

  • 2 reviews

Need to change brands

published

Terrible product it got installed 3 to 4 weeks ago it has just stopped working this morning i have a 4 year old and newborn the worst thing is the last one did exactly the same thing, lasted 4 weeks got replaced then lasted 2.5 years, need an upgrade i cant go without a shower and according to the plumber it is under warranty which means i have to wait what about my dishes or my children can they just go filthy also?

Date PurchasedJul 2016

This is a lemon. Don't wast your money

published

Bought this product for my parent in Sep2013. Every year we had to call the plumber as the hot water supply is not stable. Always no hot water in the middle of shower. That's horrible for a 70 year-old couple. Now it is out of warranty period. They wanna charge me for repairs. To me this unit is a lemon and the quality is no better than a fake one from remote village in Asia. I will contact Consumer Council to make a official complain. Under Australia Consumer Law, the unit should last a reasonable time, not 2.5 years

4 comments
Stiebel Eltron
Stiebel E.Stiebel Eltron
Debuboy
Debuboy

The comment was made after I spoke to your service department. They insist once the warranty expired, it is my responsibility to pay for the repairs. Anyway I have sent an email to [email protected]

Stiebel Eltron
Stiebel E.Stiebel Eltron

Perfect, thank you for contacting WA sales. Peter or Dan will contact you shortly.
Have a good day!
Kind regards
Stiebel Eltron Australia

Terrible product

published

Alternates between scalding hot and freezing cold. No amount of fiddling, patience, or plumber intervention makes any difference.

Not compatible with warm climates?

published
Electric Continuous Hot Water Systems

Find out how Stiebel Eltron SimpleX Instantaneous 3 Phase compares to other Electric Continuous Hot Water Systems

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Compare all

Can't live with it

published
1 comment
Curious
Curious

Lasted only as long as the warranty period and then died - I do not call that a quality product

published

We had one of these units installed at our offices. It worked well for almost exactly 2 years and then failed (element dead) - Considering it was used may 3 or 4 times a day for a minute or two makes me doubt the quality of this product.
Calls to Stiebel fell on deaf ears, the service people are not interested - pay up, or no hot water appears to be the mantra - very disappointing.

2 comments
Stiebel Eltron
Stiebel E.Stiebel Eltron
M Gray
M Gray
Greg

Greg

  • 2 reviews

What a surprise

published

This is marketed as a replacement unit and that's what I needed. I had a 20 year old Elekra unit that I'd managed to keep going long after it's use by date, but it finally died. The Stiebel unit is simply able to produce hot water at a higher flow rate. It has a reed switch and relay to turn on the heating which means that it makes an audible click/clunk as it turns on and off, but otherwise just does its job. Very happy.

1 comment
Stiebel Eltron
Stiebel E.Stiebel Eltron

Hello Greg, Thank you for your review. We are glad you are very happy with your SimpleX water heater.

windbreaker

windbreaker

  • 17 reviews
  • 27 likes

Lost all faith

published

Installed in December 2011, will trip switch in meter box when filling bath, This has happened since I have had a Wilson super x installed last week in another part of the property, that seams to work o.k.
Was ok to start with
No hot water

Questions & Answers

Johann S.

Johann S.asked

too hot cant adjust it

No answers
Dianne

Dianneasked

Hello, I have had my Stiebel Elton for only two years and in all that time I haven’t been able to regulate it. If I have the hot water on
, then turn the cold tap on, it stays hot and get even hotter. Then if too much cold is turned on the hot water systems cuts off. What is the solution?

2 answers
Gdady
Gdady

Have you tried stiebel or the installer

Stiebel Eltron
Stiebel E.Stiebel Eltron

Hello Dianne. We would like to find out more about the issues you're experiencing. Please contact our customer service team on 1800 153 351. We are available to take your call between 8am-5pm, Melbourne time.

paul

paulasked

Simple x hot water cuts out when cold water added to mix.. system has a mini stop tap fitted to inlet . what is the recommend inlet valve?

2 answers
Stiebel Eltron
Stiebel E.Stiebel Eltron

Hello Paul, thank you for your question. We would like to find out more about your installation. Please contact our customer service team on 1800 153 351.

windbreaker
windbreaker

A stop clock or ball valve but I suspect your problem is the shower head. remove all restrictors.

Get an answer from our members and Stiebel Eltron representatives

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