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5 questions from our users

Johann S.

Johann S.asked

too hot cant adjust it



No answers
Dianne

Dianneasked

Hello, I have had my Stiebel Elton for only two years and in all that time I haven’t been able to regulate it. If I have the hot water on
, then turn the cold tap on, it stays hot and get even hotter. Then if too much cold is turned on the hot water systems cuts off. What is the solution?

2 answers
Gdady
Gdady

Have you tried stiebel or the installer

Stiebel Eltron
Stiebel E.Stiebel Eltron

Hello Dianne. We would like to find out more about the issues you're experiencing. Please contact our customer service team on 1800 153 351. We are available to take your call between 8am-5pm, Melbourne time.



paul

paulasked

Simple x hot water cuts out when cold water added to mix.. system has a mini stop tap fitted to inlet . what is the recommend inlet valve?

2 answers
Stiebel Eltron
Stiebel E.Stiebel Eltron

Hello Paul, thank you for your question. We would like to find out more about your installation. Please contact our customer service team on 1800 153 351.

windbreaker
windbreaker

A stop clock or ball valve but I suspect your problem is the shower head. remove all restrictors.

Jacqui46

Jacqui46asked

We have installed a Stieble Eltron Simple X and it works fine on the tap in basin but when you have a shower we are not able to use it as when you try to mix the cold it cuts out the hot water element the shower is eiether boiling hot or cold. We were advised to have a tempering valve instsalled but follwed up on a friend that has the same unit and the same problem. He has had the valve installed and it only made the problem worse. We are now getting very frustrated as we can not use the shower. Please advise us of what to do next.



4 answers
windbreaker
windbreaker

Get rid of the tempering valve, There is no need for one as the required temperature of 50 deg C
is not superceeded.Also check that the shower head has no resticter as all shower heads must deliver 9lpm, which is detremental to the HWU. The inlet valve must be full on.To test the unit remove the shower head altogether and test.There is nothing wrong with the HWU, for futher advice http://www.facebook.com/rockinghamplumbinggas.

Stiebel Eltron
Stiebel Eltron

Hi Jaqui,
For further information regarding your query, please feel free to contact Stiebel Eltron direct on (freecall) 1800 153 351 and/or [email protected] where you can leave details of a contact number where we can have a representative contact you to discuss further. Regards John @ Stiebel Eltron.

Curious
Curious

Hi did you ever get this sorted out and what was the solution as I am had one installed and having exact same problem now and plumber said it just the way system works and there is No fix. Please help.

Renne DEWAARD

Renne DEWAARDasked

I sent out an email earlier. Our Stiebel Eltron SimpleX Instantaneous 3 Phase unit gets hot for 3 seconds and then only warm. It was installed 3 years ago, has worked well. Only used for the kitchen sink, so no heavy long usage. Please advise.

1 answer
windbreaker
windbreaker

It only has a two year warranty, but usually lasts longer. Have an electrcian check the phases, one might be down.

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