ALDI Robot Vacuum Questions & Answers (page 7 of 8)

I just bought a 2nd hand unit with faulty batteries and found replacements on this Australian Based site - link below.

Im waiting for them to come and will report back on how my unit goes once installed and charged.

https://batteryexpert.com.au/Aldi+Stirling+A320/3000mah-battery-for-aldi-stirling-a320-robot-vacuum-cleaner.html

Kate, from what you say it seems like something you can't fix and you need to take it back to Aldi. The good thing is they have a 3 year warranty so you are good for that.

Sam,
We have tiles and carpets, it it probably better on tiles as it basically sweeps loose dust and things into its dust chamber. We find it is able to climb up onto carpet squares and clean them as well.
It does not clean wet floors or wet mop them. The instructions say it will mop but only dry mop (basically sort of polish tiles) It will not remove stuck on stuff from tiles or carpets, just loose stuff.

Tina,
It could be that it has picked up some thread that has become tangled around the wheel, have a good look at the wheel to check. If it looks good you should call the support agent in Qld. The machine is covered by a 3 year warranty.

Thank you for your help ill give them a call.

Mine did exactly the same thing. Don't bother calling just email - It will save you time.
Send them the fault description in the email as well as a copy of your receipt and warranty card (in the box).
The little motor the turn the wheels has burned out so you will need a replacement part. They just click out/in.
Request replacement wheels (I requested the right hand side but they sent me both sides just in case there was a misunderstanding to what side I suppose soe now I have spare.
Swapped them over and started working perfectly. - Untill today when the side brushes stopped turning.
I think that one is a send back job so yeayyy! - 2x warranty repairs in 2x months... Love the robot, but a little disappointed.

I think this is an error about dirt accumulation. You can check in the manual. If you don't have the manual, I suggest you turn the robot upside down and clean the brushes as thoroughly as possible (they need to be dismounted and that's also explained in the manual), also clean the dust bin, the filter, and the little vacuum box at the back. Hopefully this will solve the problem.
Cheers.

Did you fix it. I had this problem and then found that the on/off button was "OFF".

Thanks for the reply. I'm not too sure what I did but I left it over night and found it was working again thenmext day. phew!!

Sorry I don't have an answer but this has happened to me too. Purchased 3 weeks ago and now brushes have stopped. Did you manage to fix yours?

No. I called the number on the back of the warranty and they didnt answer so i called aldi direct and they told me to call the number on the back of the warranty. I left a msg. Hopefully they call back tomorrow.

Did you get a response to this issue!!
I have had it for only 2 weeks and was going great but this morning the brushes have stopped working!
Not happy

The manual lists Install + Fix Solutions as after sales support. 1800 898 750.
Also in the manual is a point to email [email protected] and advise what spare parts are required and the quantity needed.
I would be calling the 1800 number first, they are located in QLD

The manual lists Install + Fix Solutions as after sales support. 1800 898 750.
Also in the manual is a point to email [email protected] and advise what spare parts are required and the quantity needed.
I would be calling the 1800 number first, they are located in QLD

Hi Bevyanne,
When you get the vacuum it comes with a spare side brush. Did it come with your vacuum?

I would refer to your instruction book for customer service and contact them for advice, otherwise if you google search replacement filters for Stirling robotic vacuum you may get some information there. Good luck!

Thankyou. I have tracked them down.

I am having the same problems and I've noticed there is a check resistor on the battery (Two smaller tabs). The original battery has 10k resistors, but my new battery is 9.5k. I'm going to stick in a 500 Ohm resistor in series tomorrow to see if this solves the problem, I'll keep you posted.
On the same note this resistor could be a safety protocol to stop users from installing the wrong batteries, installing the wrong battery can cause batteries to leak and make a mess. So do this at your peril.

The description in the ebay article for a replacement battery said if you had this problem, you need to put a cardboard spacer underneath.
My battery was already a snug fit so instead I got the two little terminal brushes inside the vacuum and bent them out about 2mm. Now that the machine can confirm there is a battery to charge, it is happily charging.
So I think that is a thermistor to monitor the battery's temperature to prevent overheating while charging.

I paid $160 for mine but that was a couple of years ago now

I paid 200$ for mine

That usually suggests a faulty board. Call Sterling.

I noticed the battery wouldn't hold a charge for very long. When we first had the machine it would run for an hour or so, then after more than a year it would only run for 10 minutes on a full charge. We go a new battery which has done the trick.

Our robot was not charging so we rang support who said that they would send a new battery. We received it in a matter of days, excellent service.

A Hepa filter is a High Efficiency Particulate Filter - That is, it filters out really small particles, dust etc. I think the standard says it has to filter out 99.97% of particles of a certain size. If you look at the manual it shows the Sterling has a fine dust filter. Page 8 and 19 of the manual talks about the filter unit. How effective the filter is and what would make it a Hepa filter is debatable. What I do know is that the dust filter in the unit collects a lot of fine dust each time it does its job. What can one expect from a $200 unit? Is it a Hepa filter - Sterling never claim it to be - the cleaner filter however does a good job.

$70 seems a bargain, however you may have to find out how old it is and it would be best to look at it and test it before purchasing. Aldi guarantee them for 3 years, I had to return mine as it stopped working and the service was excellent. I don't know if the guarantee would transfer over and if it didn't what the repairs if required would cost. There is an excellent forum on whirlpool that I read before buying mine. Google Whirlpool Stirling Robot Vacuum cleaner and read it, it is very extensive and covers a few years of posts.
I love mine but buying a second hand one is always a risk.
All the best on you decision.

We paid $190 for our sterling as a new machine about 6 months ago. I expect to get no more than 3 years out of the unit ( if that). You would have to be careful to know just how old the machine you are being offered is and if any warranty is transferable. The sweeper brushes are readily available. I have no idea about repairs or if Sterling will honour its 3 year warranty as there web site mentions nothing about the robot cleaners. A quick call to them would certainly be worth your while to help in decision making. Second hand units of any technology are always an unknown quantity and risk.

I won't replicate the same answers as the replies before me, as I do agree with them. However I will add that you should "not" buy the machine if you intend to use it on carpet. As a vacuum for flat surfaces (wooden floor), it is satisfactory.

There's a button on the side of the vacuum unit. If looking down the circular unit, imagine it representing the face of a clock. Now look at the where the number '4' would ordinarily be, and on the side of the vacuum you will see a single power socket and a switch. Flick the switch and try again. This worked for me, it may not work for you (?) If it continues to fail, then it may well be that the battery needs to be replaced. They unnecessarily replaced mine without incident. Good luck.

1. If its not very old - under 2 years - contact the supplier in Qld - phone number in the manual supplied with the unit. ( Best of luck)
2. Check all wheels, spindles and shafts to make sure none are jammed.
3. Make sure the small hepa filter is not clogged and that the motor on that unit is not damaged - If it has been turned backwards it can develop faults.
4. Check the power switch as indicated in another answer - a quick tap should do - not too hard.
5. If none of the above work then - if its getting older its probably in need of replacement. Contact Sterling for more advice. You might get an answer.

Not sure what your problem is. If you ring support they are excellent and will try to help you or inform you how to send your robot back to be repaired.

No, It has 2 wheels to lift it up. as well as a rubber roll. it does not have any sharp edges at the bottom.

We have not had any trouble with our floating floorboards.

Exact same problem here. Worked fine for first charge, side brushes stopped spinning second charge. Have taken it apart and cleaned everything.

Same...annoying

I think that the dust you can see is in the Hepa dust filter - it catches the fine dust and first time it seems to fill up really quickly. To clean the filter open the dustbin and then rotate the filter housing. See page 26 of the user manual.

Hello again! I'm beginning to feel like an Aldi rep, lol ... I don't know and Aldi staff probably also don't know, but I suggest you get the Aldi app &/or put yourself on their email-list. Cheers

Hi - they are in the Aldi catalogue just came out late Nov. They go on sale Saturday 5 Dec for $199. Good luck!