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michaelSydney, NSW
unprofessional staff
a year lease a unit, always paid in advance. month after termination, refund not paid yet. staff keeps saying not received email. Sending text bank detail, no reply.
very disappointment.
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Chaz R.
- 3 reviews
SK Artarmon were great to work with!
The office manager is lovely and a pleasure to deal with. They were very helpful on every account and not pushy at all (for example wanting to buy some storage boxes and not pushing that I bought surplus to my needs). Great little unit, cheaper than a lot of the ones I compared to in the area. Would use again.
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excellent service and storage facility at the new Brookvale facility. Manager was very helpful as were all staff.
The facility is brand new with excellent storage areas. The access is terrific and very easy to manoeuvre around. Peter Searle ws most helpful along with the other staff members. I would have no hesitation in recommending the service to anyone.
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JimmyLSouth East Queensland, QLD
- 3 reviews
- Verified customer
Fees change over night
EDIT: A new fee rise of 25% rise has been agreed on by me after a talk with the owners.
Change of management saw my fees go from $120/m to $225/m with 4 weeks notice. I can't just come and move everything as i'm 2,000 km away. I'm stuck paying high fees until i can make it down there (6 months).
1 comment
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Jessica MillarMetropolitan Adelaide, SA
Best friendliest customer service around
Friendliest staff amazing customer service they find you exactly what you need with out overselling and get you set up and started fast. Able to access your own stuff 7 days up until late outside of business hours safe secure and reliable
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The reviewer stated that an incentive was offered for this review
Definitely won't be going back
Rude and selfish people who like to think they have power over their customers waste of money and time. There are better alternatives to this that I will use I. I future
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HollySydney, NSW
Incredible customer service!
I have been dealing for a few weeks now with Nicole from Storage King Balmain and she has gone above and BEYOND for me since day one. I have never in my life received such good customer service. Nicole has thought of everything for me and has made a very stressful solo move so much easier than I was expecting. She is a literal lifesaver and has been an absolute delight to deal with over the phone, via email and in person. I have come to her with a few concerns or problems and there hasn't been a single issue that she hasn't been able to resolve...Read more
. I was able to come to her with my situation and she was able to custom fit the perfect solution to me at VERY reasonable prices. She has followed up with me over the phone and via email to check on how things are progressing and I have been raving about my experience to just about anyone who will listen. It's not often you get customer service like this. I've also seen her interact with a few other customers and it seems like she treats them all with the same courtesy, respect, kindness, enthusiasm and professionalism. Nicole is a true asset to Storage King Balmain and honestly one of the most delightful people I've ever had the privilege to deal with.Similar opinion? Write a review on ieatwords.com.au!
MatSouth-Eastern Region, NSW
- 3 reviews
- Verified customer
Stoarge King: Hume - TERRIBLE SERVICE
The service we received from the beginning was dreadful.
The unit was booked and paid for on-line. When arriving to complete the paperwork, I needed to firmly insist that I had done this before I check on-line was made. I was told that no I hadn't done this.
For several weeks the alarm would activate when accessing the unit. It took several requests for this to be fixed. Interestingly, we were told that we would need to be at the unit during the day for it to be fixed, but magically it was fixed without our attendance.
After paying our...Read more
monthly fee we were locked out of the unit. It took several requests for the lock to be removed. Denying us access to the unit. Trolleys are as rare as hen’s teeth, making it difficult to move heavy objects.Similar opinion? Write a review on ieatwords.com.au!
JodieSouth East Queensland, QLD
Extremely happy customer
This is the second time I have used Storage King and not this will not be the last time I am an extremely happy customer. Fantastic experience. Storage very clean, dry and the staff were amazing and very helpful. Security of the premises is extremely thorough.
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Perfect facility
Very secure and clean storage units and the most amazing customer service. Pricing is definitely reasonable for peace of mind.
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Good service
Needed storage in a hurry and was pleased to get good service in a well kept and very secure facility in South Nowra. Thank you
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Perfect for short term storage
We required short-term storage for a 4 bedroom house and we were assisted with various options and only need to pay once we start to use it. If storage is required for more than one month, the 2nd is free. Believe it is great with 24-hour access to the area which is secured and monitored constantly at Nowra South branch. Very friendly and helpful personnel which is a bonus and makes it easier to get things done.
Jacques Potgieter
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MichaelSydney, NSW
- 4 reviews
Extremely Helpful
Tracey at the Dee Why Center has help us with all our requirements. Took a load off our minds as we needed quick storage when got caught short of time moving between houses.
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MalSydney
- Verified customer
Cheap service, expensive option!!
After agreeing to a contract price, they then put it up 25% without any consultation, knowing I was overseas and couldn’t do anything about it (i.e. move out)! The contract states they can do anything they want, so read it carefully and delete that section if you’re thinking of going with them due to their lead in price.
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JptBrisbane
Storage king Virginia Qld
Very disappointed in the uplift of rates 4 times that of CPI with a take it or leave it attitude. I will be leaving to go elsewhere after a 22 percent uplift in rates in 14 months.
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shortyangelNewcastle
Great Srrbivd
These two gentlemen are very knowledgeable about your needs when moving. The help they gave was great and I will totally recommend Adamstown Storage King to my family and friends.
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Storage King Blacktown
Honest, friendly to all my queries and couldn't go out of their way enough to make sure i was satisfied. Future storage requirements will be straight back to Blacktown, 10/10 to staff and facility.
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Storage King Midland best service and
Very great service and very friendly professional staff. Was great being in my local area and would recommend them to everyone needing storage for short or long periods
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Fantastic 10/10 service
Steve and Tracey thank you so much for your fantastic 10/10 service
Steve took the time to walk me around the site showed me around and helped me choose the right size storage shed for my needs
And Tracey did a fantastic job with the office work
It was a very easy process thanks to you guys
I will be recommending you to everyone
Thank you so much
Ben Bartley
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David HAdelaide
- Verified customer
Poor customer service and knowledge
After having storage for about 15 months and suffering through multiple price rises in that time, we cancelled our storage unit at Windsor Gardens and were informed we had to give 2 weeks notice so they will charge us for that time. Fair Enough. We were then promised by the female representative that we would then receive a refund for the remainder of the month (approximately 2 weeks as we literally just paid the fee in advance).
We emailed twice with no response from anyone, so when i eventually rang, the manager had to rifle through his ...Read more
inbox (I assume deleted items as we weren't a sale) to tell us that we aren't entitled to a refund and that the female staff member we spoke to will call us on Saturday to set us straight. Even though this gentleman was the Manager and the female staff member wasnt. So overall a very poor experience with Storage King Windsor Gardens with a complete lack of customer service, understanding or knowledge. I wouldn't recommend Storage King to anyone and instead send them to Storage 2000.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Gillian Marcoolynasked
How much notice do I need to give before I wish to vacate my storage facility?
No answers
jeff l.asked
Do you have boxes sized 52'x 24'
No answers
jeff l.asked
Do you have boxes sized at 52'x 24'
No answers
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JimmyL
After a chat with the new managers we have agreed on a new monthly fee which is much more reasonable.