Please note that this office location changed ownership on 17th September 2022, and some reviews may refer to the previous management and building team.
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GrantSouth East Queensland, QLD
- Verified customer
NEVER EVER - Defective building work beware
The builder has severely deviated from the approved plans and has built the house slab 232mm too high. This has greatly impacted on the use of our property and my family (4 children) have been living with the consequences since moving in, unable to use our backyard. The QBCC has now determined that Stroud's work is defective. As such, our swimming pool will probably need to be removed due to the significant height differences and we will require additional remediation works in order use our backyard. Extraordinarily disappointed - please do not make the same mistake!
1 comment
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StuSydney, NSW
- 10 reviews
- Verified customer
Integrity and transparency
Very happy with supervisor Greg and contracts administrator Stacey-Lee. We hear stories within our estate about the lack of integrity by which other builders do business, but the Stroud team in North Brisbane have communicated transparently and built a well designed house. We would build again with them, and recommend them highly to others.
1 comment
James S.Stroud Homes
Hi Stuart, Congratulations on your new home and thank you for leaving us this wonderful 5 star review! We are so thrilled to hear that you enjoyed your build process with the Stroud Homes Brisbane Nor... Read more
th Team. Although living and building in a different state can prove challenging, the lines of communication were always open meaning that you were always up to speed with the process. We wish you and Mahsa many happy memories in your beautiful new home and we hope to hear from you in the future should you choose to build again. Kind regards, James StroudSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Stroud Homes Brisbane North - The only people you build with EVER!
How well managed was your build? Excellent, proficent, friendly & professional. We heard from the team every week which is exactly what you want when building first time (like us) or again & again.
How was the workmanship and build quality of your property? We honestly now have our dream home & the quality is second to none. If we ever build again, Stroud Homes Brisbane North will be hearing from us for sure.
If you had any issues pre, post, or during construction, how satisfied are you with how the company handled them? We didn't feel the ne...Read more
ed to hesistate at all to discuss any issues, as the team were always eager to assist with prompt & supportive service. It was and still is a joy to see and hear from Stroud Homes Brisbane North (to be honest, I'm sad our build is over lol) How did your final cost compare to your estimated cost? We knew our costs the whole way through which is amazing & took so much pressure and fear off the ideals of building. Truly as they state everything was "Black & White". We cannot thank everyone at Stroud Homes Brisbane North enough, we are so happy with our dream home & the service we were given throughout the whole process & still receive when we do pop in to say hello. We love you! S,R & C xo
1 comment
James S.Stroud Homes
Hi Simone & Rahul, Thank you for your review. The Stroud Homes Brisbane North Team and myself have really enjoyed reading your feedback. The team strives to make every experience a positive one and yo... Read more
ur 5 star review and statement that you are “sad the build is over” is a true testament to their efforts. We believe communication and honesty are the key to a successful build. It was great to learn that you felt comfortable to contact the team with any query and were always so supportive. Wishing you all the best for the future in your new home and thanks again for your recommendation. Kind regards, James StroudSimilar opinion? Write a review on ieatwords.com.au!
DJJBrisbane
- Verified customer
- Selected Review
Incredible Building Experience 5 Stars - Brisbane North
Firstly, I apologise for the length of this review, however I have tried to be as comprehensive as possible so as to give the review they deserve and that others can use.
My wife and I were first home owners and we started building in North Brisbane with the North Stroud Homes Office in late 2016 following a land purchase in March of the same year. Due to the unique design of our block (side and backward sloping corner block) and the accompanying easements and setback requirements, we quickly realised that we would need to create a custom de...Read more
signed house specifically for the block. As we didn't have the money to pursue a private builder, we narrowed down our decision to either Stroud Homes or the other big name (Valeco). We received quotes from both companies, and despite being very similar in price we decided to go with Stroud Homes for several reasons, with the primary reason being their customer service, level of inclusions and build guarantees. SALES/DESIGN PROCESS: We dealt with Kyle for the majority of the entire process, with him being the brother of the business owner. I honestly have no words to describe how excellent this experience was as he was always polite and happy to help regardless of how many or how stupid my questions were. I honestly was texting or calling the poor bloke at 9pm sometimes and he was always happy to answer and give me an honest response. For the design itself, I took one of their standard 2 storey designs, and completely stripped out the downstairs and redesigned it to fit what I needed and kept the upstairs mostly the same. Throughout this entire process, Kyle would happily work with me while I made constant changes to the plans. Having the freedom to create a custom design without worrying about being charged a fortune for any changes like most companies was extremely refreshing and liberating. We were able to create a unique design that perfectly fit our lifestyle and land without paying anything extra. We consistently get compliments from people saying they think our house is the nicest looking in the street, but we wouldn't have been able to achieve this without Kyle working as tirelessly as he did to ensure that everything was perfect. The only thing that let the process down was the time it took their draftsman to apply the changes I made and send the plans back however I am not the most patient individual and probably don't understand the level of work required. One of the things that we mostly appreciated was that their show homes weren't designed to draw you in with flashy finishings and then you later find out that it costs twice as much to have them as the price you were quoted. With Stroud Homes, literally what we saw in the show homes was what we got in our standard finishes. Further to this, we decided to install downlights throughout the house, however I really wanted to source my own lights instead of going with the builder selection. Stroud refunded me the cost to install all of their lights and then allowed me to purchase all internal lights privately and simply charged me a small fee to install them for me which was more then reasonable. The same went for some special tiles we wanted laid, they were happy to credit us their tiles and simply charge a small fee to lay them. It was small touches like this that really helped them stand out and made the process as enjoyable as possible. We had heard that with a lot of builders, you get the basic electrical plan and then they charge a fortune to add anything on, however we were happy to find that Stroud offered a comprehensive electrical quota and were very reasonable with pricing for additional extras. We really did find that having the inclusions as the same level as the display homes helped us to actually visualise what it would look like when we did made upgrades on some items. Because the standard was already so high, there were very few things that we wanted to upgrade and when we did, it really showed and we can appreciate them instead of the entire house needing an upgrade due to a poor baseline level of inclusions. Because of their transparency with their pricing and inclusions, it did make it a little hard for us to justify putting in a ducted air conditioning system simply because their price seemed so much more expensive then other builders who always offer those cheap deals for upgrades, however those deals aren't actually a fair representation of the cost of the air-conditioning because they have already factored the cost into your quote regardless of whether you actually choose to go with it or not. With Stroud, because they make it simple and don't try to lure people in with fake deals and instead allow their product to speak for itself, the big ticket item of air-conditioning felt expensive however in reality was a very fair price and we are so thankful we got it as I cannot live without it.1 comment
James S.Stroud Homes
Hi Daniel, Congratulations on your new home and thank you for your recommendation and 5 star review! No need to apologise for the length of you review, we really love receiving this feedback, it helps... Read more
us know how we are performing and improve when required. The entire Stroud Homes Brisbane North Team and I really enjoyed reading your detailed review. Well done to you, as a first home builder for choosing Stroud Homes, seeing the service, value and quality of our homes, rather than deciding purely on price. It is fantastic to hear that the team have met all your expectations. We pride ourselves in providing exceptional customer service, product knowledge and experience – in reading you review I can see that you valued this. Thanks again for your feedback and I trust that you are having an amazing time in your new home. Kind regards, James StroudSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Fabulous building experience and a fabulous home
Stroud Brisbane North are a great company to deal with. The start of this house design began when we lived interstate. The success relied on a great deal of patience and communication. The build process was good, high quality workmanship and where difficulties arose they were dealt with in a professional manner. We have a fabulous home that we love.
1 comment
James S.Stroud Homes
Hi Jenny, Thank you for your review! Jace, Kyle and the rest of the team at Stroud Homes Brisbane North will be really happy to see your comments. Building whilst living interstate is not easy and as ... Read more
you point out - patience and communication is key. In spite of being patient and communicating as best we can, difficulties will arise and I'm pleased to hear that you felt we dealt with them professionally. It means so much to know that you love the home we built for you - I know Jace and the team will appreciate your comments. I'd like to wish you many many years and nice times in your home. Kind Regards, James StroudSimilar opinion? Write a review on ieatwords.com.au!
KezzBrisbane
- Verified customer
Awesome experience with the team at Stroud Homes Brisbane North
This was my second time building a new home and I have to say that working with Stroud Homes Brisbane North has been an excellent experience. My site manager Ben Rogers was fantastic to work with. I would get weekly phone calls and Ben would advise me of where they were at and what was going to be next in the building of my new home. Practical completion was also 3 weeks ahead if actually date. Once again thanks to Jace, Kyle and Ben.
1 comment
James S.Stroud Homes
Dear Kezz, Thank you for your review, it means a lot to Jace, Kyle and Ben that you enjoyed the process (and the early completion!)
Kind Regards, Stroud Homes
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James S.Stroud Homes
Hi Grant,
We’re sorry that your experience has been so difficult this is not how we wanted it to turn out for you.... Read more
Bace Investments are no longer part of Stroud Homes, but their involvement with Stroud Homes now or in the past does not change their obligations to complete your home in accordance with your building contract and to take care of any defective items. It is very disappointing to see Bace leave you in this situation this is not how we want to do things at Stroud Homes. We are on your side in this and will be applying pressure to Bace to do the right thing in any way we can. We want to make sure that the items you’ve listed above are taken care of properly and will continue to work with you please call us to discuss. Kind regards, James Stroud