Reviewer Photos & Videos
Vehicle Handover PATHETIC
Just picked up top model Forester from Subaru Doncaster. Demo with 4K on the clock. Appt was arranged 3 days ago for me to pick up but on the day car was not handed over until after 1.00, 12.30 appt, why ask people to make appt if you are not going to keep, however, the handover was minus the second key fob and NO run through on the vehicle. Everyone too busy and obviously did not care. Insult to injury key fob will be available next week and they wanted me to go and collect. When I complained later in the day plenty of apologies etc but damage done. Love the car, not impressed with after sales.
I am a long time SUBARU owner and always go to SUBARU. The customer service I have received over the last couple of years has definitely gone down hill. Organization of parts has been terrible and they have wasted my time on several occasions. Also the way they sold me my brand new vehicle was very misleading and not with much integrity. I most probably will not be buying a SUBARU again. Sad considering I have owned a couple for over 10 yrs and loved them
Does Subaru even want to sell cars?
I have been very happy with my Subaru, so visited Kedron Subaru to find a replacement. The car salesman walked out when I arrived, and the fleet manager helped me to the best of his ability. The other guy returned and completely ignored me, speaking only to my friends who were not buying. I left my details and he hasn't bothered to ring back. I went elsewhere and sealed the deal a week later. I should add I am female.
- Verified customer
Consumer Warning for Subaru Owners
Consumer warning for Subaru owners!! I bought a new WRX STI in Nov 2015 from Crossroads Subaru @ Glendale NSW. I was shown the wrong model by the salesman, I was told it had 5 years unlimited km warranty before the sale but only received 3 years and they did nothing when I advised them. I returned the car after 3 days due to a noise in the clutch. They had to remove the transmission to replace a defective part in the clutch. I told them I wouldn’t have bought the car if I knew about the fault, but I was told that repair was the only option. The...y dented my car during the repair and didn’t tell me. After the repair, I always advised Crossroads that I was having issues shifting gears when the car was cold, especially during winter. I was always told that no fault was found but they kept changing the oil as a possible fix. They changed the oil six times over four years and I recently discovered that they never used the oil grade recommended by the manufacturer. They denied any wrong doing. I took it up with Subaru Australia and they also denied any wrong doing. I took it up with Fair Trading and then NSW civil and administrative tribunal where at the hearing, Crossroads finally conceded that the oil was not recommended by Subaru which dates to the original clutch repair. The process took 6 months. It was also revealed that the service manager at the time thought that I was just a complainer and he didn’t want to deal with me anymore. The tribunal member was satisfied that there was a breach to Australian consumer law and that there was a major failure to comply with the consumer guarantee in relation to the services provided by Crossroads, in that a reasonable consumer would not have acquired the services if they had known that non recommended oils would be used. I provided enough evidence to suggest that the issue I was experiencing was caused by the non recommended oils, but I did not have any evidence to suggest that there was any damage caused, so there was no remedy that the tribunal could order. Now, I’m stuck with a car that could have underlying long term damaged and was never serviced to the manufacturers recommendations which is even a condition of voiding the manufacturers warranty. I had to take the car to someone else to get the recommended oil installed. I will not be buying another Subaru or any car from a dealership owned by AHG Newcastle. Worst experience ever! 0 stars
Thieves and trickery
Bought a "perfect condition" 3,000km ex demo, which failed to mention the big gouge in the rim. I feel taken advantage of as a single female. The scraped rim was parked next to the wall for the inspection and I was rushed to look at features. What should have been a great experience... i was upfront with all the damage to my trade in which was minor in comparison.
I've spent the night in tears feeling useless after spending $31,500 for a 3 month old ex demo with a huge scrape on the rim. Saw me coming
the mats and cargo tray weren't in the ca...
Trinity Auto Cairns
The front diff in my Subaru XV has failed after 85000 km. Trinity Auto in Cairns first told me i needed a new gearbox. Estimated cost $8000. Now its the diff. These guys dont know how to service or repair Subaru motor cars and their customer service is non existent. Subaru Australia havent been much help either. Dont waste your money on a Subaru or any other car maintained by Trinity Auto
- Verified customer
Buying new Subaru
I would like to thank the sales staff especially Paul Malss Trivett of Narellan Subaru for the service when buying a new Subaru Forester he made the process very easy when explaining all about terms and conditions, also when picking up my vehicle he went through all the information by visually showing us how the safety features worked.
Terrible experience all around
Faulty computer, constantly glitches. Car play issues and blue tooth issues plus glitches between random screens that at non phone related . A Years worth of faults. Poor communication, lack of customer service or support Fault after Fault with no ownership by Subaru. The blame is always someone elses
Don't want to help once the car is purchased
Brought we brought a brand new 2015 forested in August 2015. Since purchasing the vehicle we have had nothing but issues which Subaru don't want to take ownership to assist with the vehicle and have even blamed other people for their issues.
A year after purchase we heard a rattle and took it straight into have it looked at. We were advised it was a cracked exhaust and they had no stock to repair the vehicle despite being a repair centre. It took 2-3 weeks before the part came in and the vehicle repaired. Since then we have had 2further crack...ed exhausts. Which they refused to replace (only wielded the crack and advised it was fixed). We have also had bolts in the exhaust completely diminish and required replacing. We also had our GPS and radio system crash. We took it in for it to be confirmed that there was a fault. Again no parts on hand to be repaired and had to be shipped in. 6 weeks and only time we heard from Subaru was when I contacted them. Only to be advised the part was still not in. I was advised that there was nothing they could do until the part was in. A compliant to head office and within 30mins the dealership had a new system ready to go. The replaced the system but this one was also faulty. Music was fine when stationery but soon as you are moving it turned to static. I contacted the dealership only from them to advise it was the repair centre not connecting the antenna. Low and behold it wasn't the repair centre but another faulty system. I contacted the dealership owner to discuss these issues and seeking a partial refund due to the quality of the car being unreasonable. The owner's solution was to purchase the car back and for me to buy another car. In the end it was settled on an extended warranty, free service and for them to replace the wielded exhaust. This was due to my first born being due within days and I wouldn't be able to have time to discuss further. In a year since this we have had another cracked exhaust. Also had bolts wear out causing insufficient air flow to the engine causing carbon emission issues. I advised the dealership/ service centre of this 4 times before they figured out it was the bolts causing the problem. Otherwise they would of kept advising it was a high oil dilution and replacing the oil. Finally last but not least you leave a compliment through the channels they advise. 3 Business days later sill no correspondence.
I called up to enquire about a car they had on sale. I was willing to negotiate however the customer service team was quite abrupt and rude. I have dealt with other Subaru dealerships before hand who have been accomodating and honest.
Will not be dealing with this dealership ever.
Brilliant sales team and Servicing
Once again my wife has updated her subaru
With a new one this time an XV 2020 from a 2016 Forrestor we down sized
From terry to mr Elias we were taken care of
They gave us the ins and outs these guys couldnt do enough for us and made us feel important
They understood our budget and worked with it to get my wife a subaru she is over the moon with .
What car sales from other dealerships need to know is be personal and patient with prospective customers as buying a new car is major and we have to get it right .
Mcgraths Subaru give no pressure sales and a lot of dealerships can learn from these guys.
A big thank you to Mcgraths Subaru now we have the perfect match as Mcgraths subaru servicing is the best also
Capital Subaru Fyshwick - avoid
Customer service was non existent. I booked a “wait service” where you can wait an hour and then drive out in your car, only to be told when I arrive I can’t have one because I’ve asked for extra things to be looked at. Never mind that I included these things when I booked the service. Fair enough, I agree to leave the car. When I pick it up I find out that tyres were not rotated and some other things were not looked at because the car was not worked on until 4:30pm! I delivered it at 08:00 for a one hour wait service! It gets better. I knew t...here was an issue with the left front parking sensor malfunctioning. They tell me they can’t find a fault, despite it occurring literally seconds after I leave the dealership. Another dealer (Rolfe Subaru, who are excellent by the way) said they will run a diagnostic on the system, confirmed it was faulty and replaced it under warranty. Service was also abysmal. There is one person in particular named in other negative reviews (I won’t name him) who was bordering on insulting. Avoid.
The worst dealers - Trivett Parramata
I bought a car at Trivett Subaru Parramatta 3 weeks ago with a signed contract saying that if the car has any mechanical issue I can get my money refund. The first day that I was driving the car, it breakdown. I took the car to my mechanic, as the seller recommend (I had to pay around $90 dollars) and he had done a complete inspection on the car, finding some things that needed to be fixed. I have returned the car to Trivett Subaru Parramatta and they told me that would fix the problem. The car stayed more than 1 week there and as soon as we go...t it back, 5 minutes later, it's broken down again with the sames problems, they haven't fixed anything. So I had to return the car to them again. Now they are telling me that the car has no problems and saying to me pick up it without fixed. I have a contract with them saying that they should refund my money and the sales manager ([name removed]) is telling me that they won't give my money back. Talking about [name removed], he is one of the most untrustworthy person that I have meet. DO NOT TRUST HIM. Also, he is really rude and don't want to solve the problem. Me and my girlfriend are taking 4 work hours off per day on our jobs to go to Parramatta, we are spending in petrol as well to go there. We had done this 3 times already. All of this is a completely nightmare. I'm attaching 2 photos of the machine scanner that my mechanic done in the car and the contract that I have with them (read the special conditions at the bottom)
Servicing at this dealer is questionable
Had My Subaroo diesel outback serviced here. Had catalictic converter light coming on all time as the wrong oil was placed into diesel. Found out with next service by other mechanic. Also had quote on a cracked windscreen to replace of $2350.00. Had it replaced by a Belfield company for ‘$260.00. I feel I cannot trust this Subaroo dealer any more
Go Somewhere Else. Not North Shore Subaru.
I spent 43k on a car and left feeling ripped off. I felt like a sucker and will Never go back. I did all the work in this deal. They tried to sell me extras at four times the rate of others. Several hundred dollars for floor mats and I forget the price for window tint but it was ridiculous. Be very careful if you deal with these people. If you do not do your homework you will get ripped off, and they will do it with a smile.
DPF!! the bane of my existence.
I am having ongoing issues with my DPF light flashing and Subaru not acknowledging the issue. I have a Subaru approved mechanic (not Subaru themselves, but it is not a requirement) service my vehicle as per the engineering/servicing manual provided with my car. Everything I am doing is meeting the servicing requirements stated in the manual and warranty guidelines.
Some time after the service is carried out the DPF light flashes which requires it to be taken to Subaru and reset. They are always trying to tell me that they require the engine oi...l to be replaced before they will reset the light (because resetting the light is free but replacing the oil makes them money). They are stating that the reason the light isn’t going to steady before flashing is because the DPF counter (no one seems to know what that means) was not reset during the oil change. Apparently this is only something Subaru knows. It is not widely known and not stated in the servicing manual. It seems to be an ongoing, critical issue. But is kept a secret by Subaru. How is someone meant to meet the warranty requirements and get it serviced at any approved venue if this information is not divulged? Recently I took it to Subaru and they would not reset it unless they replaced my oil and wanted to charge me $250 for it. Something that should be covered under warranty. This has happened before in the past and the previous Subaru dealership tried to tell me it was the wrong oil, which it wasn’t. So they reset it. So which is it, the wrong oil or a computer reset? I think it is something everyone needs to know to adequately maintain their vehicle. The light is still flashing and I am currently trying to get the previous service provider to find out what he needs to actually do. I do not, and should not be required to take it to a Subaru dealership to get my scheduled servicing. It is not a warranty requirement to do so. The mechanic is simply required to be approved to a service a Subaru and meet the servicing interval requirements stated in the manual. It’s that simple. Any additional steps that are required and are not stated in the manual are the fault of Subaru. All required information for that servicing should be laid out in the manual. A simple servicing not made so simple. I’ve never had a Subaru before but I’m quickly regretting it. I will be trying to swiftly sell my Subaru once I get this issue sorted. It has been nothing but trouble and is only 2 years old.
Forester 2012 Diesel, many thousands of $$ spent on Diesel Particulate Filter
Forester 2012 Diesel, many thousands of $$ spent on Diesel Particulate Filter issues and continually denied by Subaru there was know issues with this model. Eventually traded in to another brand so I could actually have a working car. Lots of money out of pocket. Very expensive vehicles to fix and specialised tooling means the Subaru dealer has a monopoly on repairs. Stay away from Subaru.
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Questions & Answers
Bought a 2018 Subaru wrx . Just been told that I need to pay $749 odd dollars to have the back shock absorbers replaced already . Car has done 40000 Klm ???? Is this right wouldn’t it be done under warranty?
Shock absorbers are a consumable item like filters etc. Unless the car suspension has been hammered constantly on poor roads I think that they would be good for 100,000km..
How did you go with this?
Shouldn't matter what is written about the warranty, if you can justify that the shocks would normally last longer that 40000km (given that the car has been used as intended), I would think that they should be replaced in accordance with the consumer guarantee under the Australian consumer law
My 2002 Liberty sedan is rather reluctant to change up gears most days and is also rather sluggish when going up steep gradients, I am wondering if anyone has had problems like this with theirs and if so what has been done to rectify the issues?
your car is now some 14 years old and perhaps it is nearing the end of its useful life. Obvious suggestion is to take it to your trustworthy mechanic to have a look at or to consider getting a new Subaru. The Outback is incredibly capable and good car. Good luck.
Have purchased a Subaru Outback 2010 2L Diesel manual had only done 36,000kms but within months of purchasing it the clutch, flywheel and whole engine need replacing apparently due to the Diesel Particle Filter. It is covered by the Subaru 12 month warranty however Subaru won't do anything about the problem. Has anyone else had to replace their engine in a Subaru Outback 2010 2L Diesel? Any ideas on how to get Subaru to come to the party?
I was advised not to buy diesel for this reason. Apparently Australian fuel is the problem, higher sulphur than Europe and it means the filters clog quickly. It's not a Subaru only issue.
Following on from this. THe car needs $16,800 worth of repairs to replace the entire engine, flywheel, clutch, turbo, head gasket and Subaru ROseberry won't pay anything to cover the cost of repairs. This car is covered under the 12 month Subaru Assured Warranty however they won't stand by this we are left out of pocket to cover the repairs. The General Manager's attitude is they have to make profit!. Never ever buy a Subaru from Roseberry. Absolutely appalling customer service.
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