Subaru Dealers

Just picked up top model Forester from Subaru Doncaster. Demo with 4K on the clock. Appt was arranged 3 days ago for me to pick up but on the day car was not handed over until after 1.00, 12.30 appt, why ask people to make appt if you are not going to keep, however, the handover was minus the second key fob and NO run through on the vehicle. Everyone too busy and obviously did not care. Insult to injury key fob will be available next week and they wanted me to go and collect. When I complained later in the day plenty of apologies etc but damage done. Love the car, not impressed with after sales.

I am a long time SUBARU owner and always go to SUBARU. The customer service I have received over the last couple of years has definitely gone down hill. Organization of parts has been terrible and they have wasted my time on several occasions. Also the way they sold me my brand new vehicle was very misleading and not with much integrity. I most probably will not be buying a SUBARU again. Sad considering I have owned a couple for over 10 yrs and loved them

I have been very happy with my Subaru, so visited Kedron Subaru to find a replacement. The car salesman walked out when I arrived, and the fleet manager helped me to the best of his ability. The other guy returned and completely ignored me, speaking only to my friends who were not buying. I left my details and he hasn't bothered to ring back. I went elsewhere and sealed the deal a week later. I should add I am female.

The front diff in my Subaru XV has failed after 85000 km. Trinity Auto in Cairns first told me i needed a new gearbox. Estimated cost $8000. Now its the diff. These guys dont know how to service or repair Subaru motor cars and their customer service is non existent. Subaru Australia havent been much help either. Dont waste your money on a Subaru or any other car maintained by Trinity Auto

Nice one Thanks mr. Aaron Ysip of Brisbane, I am looking forward to seeing you the soonest possible. Thanks for your time giving me the ideas and information regarding your services.

Took my car in for a minor service 5 hour wait. I got back after 4.5 hours and the car still hadnt been put on the hoists. Terrible customer service looks like Ill be going to Tullamarine next time

I would like to thank the sales staff especially Paul Malss Trivett of Narellan Subaru for the service when buying a new Subaru Forester he made the process very easy when explaining all about terms and conditions, also when picking up my vehicle he went through all the information by visually showing us how the safety features worked.

Faulty computer, constantly glitches. Car play issues and blue tooth issues plus glitches between random screens that at non phone related . A Years worth of faults. Poor communication, lack of customer service or support Fault after Fault with no ownership by Subaru. The blame is always someone elses

I called up to enquire about a car they had on sale. I was willing to negotiate however the customer service team was quite abrupt and rude. I have dealt with other Subaru dealerships before hand who have been accomodating and honest.

Will not be dealing with this dealership ever.

Once again my wife has updated her subaru
With a new one this time an XV 2022 from a 2016 Forrestor we down sized
From terry to mr Elias we were taken care of
They gave us the ins and outs these guys couldnt do enough for us and made us feel important
They understood our budget and worked with it to get my wife a subaru she is over the moon with .
What car sales from other dealerships need to know is be personal and patient with prospective customers as buying a new car is major and we have to get it right .
Mcgraths Subaru give no pressure sales and a lot of dealerships can learn from these guys.
A big thank you to Mcgraths Subaru now we have the perfect match as Mcgraths subaru servicing is the best also

Had My Subaroo diesel outback serviced here. Had catalictic converter light coming on all time as the wrong oil was placed into diesel. Found out with next service by other mechanic. Also had quote on a cracked windscreen to replace of $2350.00. Had it replaced by a Belfield company for ‘$260.00. I feel I cannot trust this Subaroo dealer any more

I bought a new Impreza. Had a great experience from Steve the sales rep. I sold my cruze a bit early on carsales before the impreza was delivered. Steve gave me a loan car for 4 days at no cost. Great deal also.

I spent 43k on a car and left feeling ripped off. I felt like a sucker and will Never go back. I did all the work in this deal. They tried to sell me extras at four times the rate of others. Several hundred dollars for floor mats and I forget the price for window tint but it was ridiculous. Be very careful if you deal with these people. If you do not do your homework you will get ripped off, and they will do it with a smile.

Forester 2012 Diesel, many thousands of $$ spent on Diesel Particulate Filter issues and continually denied by Subaru there was know issues with this model. Eventually traded in to another brand so I could actually have a working car. Lots of money out of pocket. Very expensive vehicles to fix and specialised tooling means the Subaru dealer has a monopoly on repairs. Stay away from Subaru.