Subaru Dealers Questions & Answers

Hi O
You would need to check your paperwork and see what is covered under the warranty.
S

Shock absorbers are a consumable item like filters etc. Unless the car suspension has been hammered constantly on poor roads I think that they would be good for 100,000km..

How did you go with this?

Shouldn't matter what is written about the warranty, if you can justify that the shocks would normally last longer that 40000km (given that the car has been used as intended), I would think that they should be replaced in accordance with the consumer guarantee under the Australian consumer law

Hi Mitch,
your car is now some 14 years old and perhaps it is nearing the end of its useful life. Obvious suggestion is to take it to your trustworthy mechanic to have a look at or to consider getting a new Subaru. The Outback is incredibly capable and good car. Good luck.

Ivan36, I should have also mentioned that it has nearly 250K on the clock, and is starting to sound rather agricultural....perhaps you're right....might give the mechanic a buzz in the next week and get a once over

I was advised not to buy diesel for this reason. Apparently Australian fuel is the problem, higher sulphur than Europe and it means the filters clog quickly. It's not a Subaru only issue.

Following on from this. THe car needs $16,800 worth of repairs to replace the entire engine, flywheel, clutch, turbo, head gasket and Subaru ROseberry won't pay anything to cover the cost of repairs. This car is covered under the 12 month Subaru Assured Warranty however they won't stand by this we are left out of pocket to cover the repairs. The General Manager's attitude is they have to make profit!. Never ever buy a Subaru from Roseberry. Absolutely appalling customer service.

The Subaru Outback 2010 manual diesel is a piece of crap. It was the first diesel manual manufactured by Subaru, an absolute disaster and Subaru won't admit to it, they should have refunded every customer for this piece of crap.

Find this service bullitin:
Here is some of it:
1. APPLICABILITY: 2012 - 13MY Impreza Models with 2.0L FB Engines 2013MY XV Crosstrek
NUMBER: 02-145-13 DATE: 09/25/13
SUBJECT: Surface Treatment Change To Oil Control Piston Rings

INTRODUCTION
This bulletin provides information regarding a change made to the surface treatment applied to the oil control piston rings for 2.0L FB engines. The change was made as a result of some limited fndings of unanticipated wear of these rings. Oil consumption will be higher than normal and consistent, if this wear occurs, the condition remains until repair.

I heard of this too, yet when asking the service people about it, they go quiet or try to change the subject. Would this be impacting on 2014 manufacture year? Or were they changed?

You should have checked the oil, some low friction engines consume oil. the documents explain this.