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- Verified customer
Highly Recommend Summit Homes
We are currently building our new house with Summit Homes and the expertise of our design and building consultant, Tim Quinlivan, has been invaluable. Homes have changed since we last built and Tim has efficiently helped us navigate through the design process and the choice of quality features that will make this house our home, drawing on his experience to suggest options we may not have thought of by ourselves. We are living outside of the region in which we are building however this is not a concern, as both Tim and Paul (our building superv...Read more
isor) keep us up to date through emails and photos of the building site. We are currently mid-construction and the photos show an organised site and pride in the build through high quality craftsmanship. We cannot emphasise the professionalism of Tim, Paul and the Summit Homes staff which we have met. We highly recommend building with this company.
1 comment
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Oliver L.Perth, WA
- Verified customer
Very Happy with Summit
We have been in our new house for a few months now and are very happy we chose to build with Summit.
Rene was the reason we signed with Summit after we met him at the Manor Display home as he was able to clearly demonstrate the build quality we would get from Summit along with the ability to price up our design without first seeking deposits. Summit also stood out as they gave us a simple “no problem” answer on all the elements that were important to us from high ceilings to cladding etc (Other builders want a deposit before doing any work to g...Read more
1 comment
Summit H.Summit Homes
Hi Oliver,
We are thrilled to receive your feedback and we're so happy to hear yourself and Karen are enjoying your beautiful new home!
I will be sure to pass on your feedback to Rene and Paul.
Thanks, Hayley (marketing)
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JessMPerth, WA
- Verified customer
Wonderful building experience with Summit
We had the pleasure of building through Summit with Brendan Shugg as our site supervisor. From our first meeting to our final inspection Brendan displayed the highest level of professionalism while being friendly & approchable. His attention to detail has been fantastic & we have felt very confident through the build that only the best quality trades have been working on our house under his supervision. It is clear that the trades people also feel happy & secure under his leadership. Anytime we visited the site we noticed workers taking pride i...Read more
n their work & we were always treated with courtesy. We live close by to the construction site so have been visiting frequently & in contact with Brendan very regularly with queries/concerns etc. He has handled every one quickly & thoroughly & importantly never made us feel as though we were hassling him. He is a credit to Summit & we will be highly recommending him to anyone who asks us about our building process. I would also like to note that our house is being built next to a “custom” “luxury” Domination Home & Summit has proved to be the higher quality builder. Brendan has kept the site clean & neat at all times (unlike next door which has a constant trash pile) & made Summit look like the gold standard home builder in the area. Numerous Neighbours in the neighbourhood have also commented on this. We were kept well informed of timelines, processes & what was to happen next. Any small issues we had were dealt with promptly, would highly recommend Summit. Our final cost was very close to the estimate. It went up & down throughout as we changed a lot of things.1 comment
Summit H.Summit Homes
Hi Jess,
Thank you for your review, we are so glad to hear you've had a wonderful building experience with us!
I will be sure to pass your feedback onto Brendan and we hope you are enjoying your beautiful new home.
Thanks, Hayley (marketing)
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kramPerth, WA
- Verified customer
Did not deliver on expectations.
I purchased a home and land package to avoid stress of buying these separately.
Unfortunately, Summit did not deliver on expectations.
I have built three homes one with Red Ink Homes, Ross North Homes and Summit. All other builds were on time, within expectation and on budget EXPECT Summit.
Key issues that I have had with Summit include:
The build start was delayed by THREE months due to the title not being transferred by Summits settlement agency. This cost me an EXTRA THREE months’ rent.
Now that the Build has been finished, I find that ...Read more
3 comments
Summit H.Summit Homes
Hi Kram, we take this feedback very seriously and would like to investigate further. Could you please message us with your contract number or build address so we can pass this onto our management team... Read more
to look into as a matter of priority. I will follow up and ensure someone contacts you to discuss this in further detail. Thanks, Kate (online team)Collick street Hilton
Summit H.Summit Homes
Hi Mark, our Management Team have thoroughly investigated this and have been in touch with you, we will continue to work with you to rectify this.
We work hard to ensure all our clients have the best... Read more
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S.ThakurPerth, WA
- Verified customer
Trust and integrity sorely lacking! Blatant profiteering in my opinion! Need to be extremely vigilant on costs!
‘Trust is our proudest achievement’. I beg to differ. Based on my experience, trust and integrity are sorely lacking. The behaviour, based on my experience, seems to be blatant profiteering. There has been absolutely no basis for some of the numbers and/or variations they have attempted to send through. If you decide to go with them, or are currently with them, I suggest you go over everything with a fine-tooth comb! Perhaps even get a professional second opinion - particularly if you have doubts.
I will be providing a more detailed version o...Read more
f this experience to Building and Energy. And trying to have a reasonable, rational discussion with them? Forget about it. Their perceived sense of infallibility would give the Pope a run for his money. That, or they think that if they say no enough times, or offer some crumbs ‘in good faith’, people will give up. If you have had, or are having, a similar experience, or if you would like more information before you decide whether or not to go with Summit, send me a private message, happy to provide more information/context. We have had most issues eventually resolved in our favour (after multiple emails, escalations and face to face meetings) so if I can provide assistance in this regard happy to help. SITEWORKS - told us that siteworks would be no more than $20,000 despite another builder (who was also trying to win the work) saying it would be closer to $40,000. Told us the other builder had a reputation for scaremongering and inflating costs. No prizes for guessing what happened once the contract was signed. This was despite a contour survey being done prior and Summit visiting the site in order to provide a more accurate quote and provide us with comfort that the other builder was wrong/inflating costs.3 comments
Summit H.Summit Homes
Hi Shagun,
We take this feedback very seriously and are disappointed to hear that you haven't enjoyed your build journey with us.
I have passed your feedback onto our Management Team to investigate a... Read more
Do you though? Or is it more that the comments are now in a public forum and you need to be seen to be addressing them?
I have tried to have rational discussions with your Management team on a variet... Read more
y of issues for 18 months now. I have asked repeatedly for matters to be escalated further to no avail. It hasn't seemed like Management has been all that interested to date. So much so that after all the issues we've had over the last 18 months, on one of the most recent issues, that Summit took responsibility for (eventually!), Summit saw fit to offer me $29 as a credit for something that should have been in the thousands. Does that sound to you like a builder that takes customer concerns / satisfaction seriously?Summit H.Summit Homes
Hi Shagun,
Our Management Team have reviewed this and our Administration Manager has been in touch. Each of your points has been thoroughly investigated and we have worked hard to come to a resolution... Read more
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NonnyPerth, WA
- Verified customer
Transparent and excellent service 157181
We decided to go with Summit homes for our first home. Our design consultant was Zac Morrow and he was transparent, thorough and patient with us throughout the design stage. Although we started with Zac late in the design process in comparison with other builders we were already working with, he had very valuable insight that helped us get what we wanted for our first home regardless of how long it took and at a good cost.
Our prestart was very professionally handled. Our contract administrator, Cerys was very knowledgeable of the process which made prestart a breeze. Thanks to Zac, Cerys and everyone at Summit. Much appreciated.
Yet to start construction. Will keep everyone posted as it progresses.
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Aidan HughesPerth, WA
- Verified customer
Great Experience 156646
We had a great experience from start to finish and the quality is excellent from all trades. Our sales and design consultant, Colin, was excellent in helping us through the build process. Our site supervisor, Paul, answered any questions we had during construction. If you're in the Northern Suburbs ask for Colin from Summit homes.
1 comment
Summit H.Summit Homes
Hi Aidan,
Thanks so much for you wonderful review, we are so thrilled to hear that you have enjoyed your build journey and are happy with your brand new home!
I will be sure to pass on your kind words to Colin and Paul.
Thanks, Gemma (marketing)
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Ron Perth, WA
- Verified customer
A dream team !!!!
From the initial meeting with Tim Q., we got the impression that we will be dealing with professionals, the pre-start went very smooth, Danica W. had excellent product knowledge and our queries and requests after the pre-start were promptly acted on. The Summit team involved in the building of our home are truly professionals, a good and positive reflection on the company's culture. We will definitely recommend Summit Homes to friends and family and hopefully we will own another Summit built home. More power to Summit Homes.
1 comment
Summit H.Summit Homes
Hi Ron,
Thank you so much for your amazing review!
We are thrilled to hear that you have enjoyed your build journey so far. It is so important to us that our clients enjoy the whole build process. ... Read more
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Dijana RiPerth, WA
- Verified customer
Regardless of the agreement !
We have very bad experience with Summit. During our building process and before we fully paid, they made an awful number of mistakes, which we asked them to repair, replaced etc. Every time we had to go trough painful number of emails and phone calls.
During whole building process they replaced:
- one sliding door 3 times,
-twice rendered front and back (due to wrong color ),
- moved 3 times vanity in the bathroom,
-kitchen replaced bits by bits 3 times (from the start they had all required measurement, but instead of replaced them all at o...Read more
2 comments
I hope that after last email we sent on the 01.11.19. would help us come to some resolution. We sent you extra photos just to help you understand what happened in our kitchen. PCI 2 was accepted in Feb/2019. That was include in it.
Summit H.Summit Homes
Hi Dijana,
Your feedback has been passed along to our Management Team and investigated as a matter of priority. I believe our Construction Manager has been in touch to discuss this with you.
Thanks,
Gemma (marketing)
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Debbie BuzzaWheatbelt, WA
- 2 reviews
- Verified customer
Wonderful Pre-start experience!
My husband and I received our building permit today. Very exciting!!! We have lived in the same house since 1987.
We have had a wonderfully smooth pre-start experience with David Nelson and Isabella Carr. I have made many small and large alterations from our original plan. I have upgraded, downgraded and upgraded again.
Isabella has been amazingly patient, helpful and genuinely interested in our build.
We are so happy with the planning process and feel very confident that we will enjoy our building process equally.
Thank you David, Isabella, Drafting Team and Budgeting Team!
1 comment
Summit H.Summit Homes
Hi Debbie,
Thanks so much for your lovely 5 star review, we are so happy to hear you are enjoying your build journey with Summit. I will be sure to pass on your kind words to Isabella, David and the rest of the team.
All the best,
Gemma (marketing)
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- Verified customer
We love our new house!!!
Having built before with another company, and not having a particularly good or bad experience with them, we were pleasantly surprised at how our expectations were exceeded the second time around with Summit Homes.
Everyone who has been involved in the process has listened to us and tried to accomodate our needs. Michael Klaver, Isabella Carr, Wayne Pitcher and Brendan Shugg have all been excellent through out this process. Extremely helpful, very effective and efficient communication with us, and delivering to our expectations. It was very n...Read more
ice to see Michael Klaver pop in during our Inspection as well, showing genuine interest in the design he helped bring to life. There have been hiccups along the way, which is expected, but the way they have been dealt with has left us feeling extremely satisfied, and if we were to ever build again we would definitely want the same team involved. We wanted to really acknowledge Brendan Shugg for his hard working ethics as we spent the majority of time dealing with him on a regular basis. He kept us informed with Schedules and dates of expected work, he sent us updates on work completed for the week, he was extremely efficient in resolving any queries we had or organising trades to fix anything weren't 100% happy with. He takes pride in his work and built our home as if he was going to be living in it as he would even organise to fix things that we may have not even noticed were slightly off. You're really lucky to have such a valuable team member and this really translates in the exceptional quality of the build. We are truely grateful and thank the whole team involved from the bottom of our hearts. Mark and Pinar1 comment
Summit H.Summit Homes
Hi Mark and Pinar,
Thanks so much for your amazing review and feedback. We are so happy to hear you have enjoyed your build journey with Summit.
I will be sure to pass on your kind words to Michael, Isabella, Wayne and Brendan. ... Read more
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Joe P.Perth, WA
- Verified customer
Can't wait to move in!!
Hi Team Summit,
We would like to express our sincere thanks to making our beautiful home a success. We love how it looks and it is exactly how we wanted it to be.
Firstly, with Bojan... thank you for creating the design to what we expected. Getting the design right from the first day was what we loved the professionalism about Summit and also walking through the house design in 3D really helped us understand how it will look like, which it turned out to be.
Secondly, with Isabella, thank you for making the pre-start process very easy for us f...Read more
or making selections, and Summit did have some good ones. Also, keeping us up to date with any variations due to changes picked up during the build. Finally, with Andrew, thank you for an effective supervision of the building process and getting it to what it needs to be as per the plan. Also, with being responsive and understanding with our queries. You guys are what makes Summit a professional, successful, customer understanding and quality builder.1 comment
Summit H.Summit Homes
Hi Joe and Sonila,
Thank you so much for your wonderful feedback - we are thrilled to hear that you enjoyed your build journey with Summit and love your new home! I will be sure to pass on your kind w... Read more
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JinPerth, WA
- Verified customer
Great Input
Zachary is very good and helpful with designing our house. Compare to other builders he was very compliant with our specification rather than telling us that it cannot be done. I like how he went above and beyond with finding information for us and give us additional ideas on how to make our house better. He gave ideas that we never thought off.
I am happy that Zach assign us with Isabella as he know that we are very specific. Isabella is very good in walking through with us everything smoothly. There were no confusion at all the way she explain things is so easy to understand and it is step by step process. She is very responsive in our emails and she is very knowledgeable in the building standards.
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TaniaPerth, WA
- 3 reviews
- Verified customer
Disheartened to say the least
The initial meet and design process went really well and we felt very confident and excited that we had made the right choice in building with Summit. Paperwork and Pre-start was a breeze but from there it was a downward slide. Constant delays, tradies seem to have a public holiday every Monday as we rarely saw work happening after the weekend. Our supervisor went on leave which made matters worse, resulting in items not being ordered and delaying further. We are now in our house and I have spent the first 2 months in our home scrubbing filthy ...Read more
grout as it is discoloured in the bathroom due to plumbing issues during the build and not cleaned properly, we are constantly finding issues due to poor workmanship and we are feeling completely disheartened by our choice. In our minds a NEW home meant move in and enjoy, as there was little to do, but we are constantly finding issues that need addressing and certainly don’t feel like our home is new. I will also say Summit were not the cheapest option to build with. I could complete my defect list already and we aren’t even 3 months in. When we do contact staff with issues there is no sense of urgency, even when we had water dripping out of a light fitting! Really disheartened by the experience and if asked would I build with them again, my answer would be “no” I’m afraid, which is a shame as the initial experience with sales consultant was really good.3 comments
Summit H.Summit Homes
Hi Tania, thank you for taking the time to detail your experience and send us your feedback. We take this very seriously. Are you able to message us with your best contact details or contract number s... Read more
o we can investigate this as a matter of priority? Thanks, Gemma (marketing)Hi Gemma can you provide me with your email address and I will send you a private email with my contact details if you would like to discuss further.
Thanks
Tania
Summit H.Summit Homes
Hi Tania, Please feel free to contact me at [email protected] Thanks, Gemma (marketing)
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EbbPerth, WA
- 2 reviews
- Verified customer
Real passion for designing and building homes
After meeting with multiple builders,getting multiple quotes and plans.. something just wasn’t right and our ideas were not coming together.. then one sit down with Zac Morrow from summit.. and things got exciting!! He listened to what we were thinking we wanted in our home and made it work added and re arranged things I didn’t even think of, things that would have drove us crazy if we had of left it, He made me feel so safe in the experience and start to enjoy it! He was incredibly helpful and had so much knowledge and Experience if there happ...Read more
ened to be a product he wasn’t completely confident about that I’d heard of he wouldn’t lie, he would go research everything he could about it and get back to me, he had a real understanding of how big of a decision this was for us.. Zac knew the budget we had to stick to and still gave us everything we wanted and more.. it was really hard being first time builders we didn’t know a lot of what was going on, and who to trust he really helped us understand the whole process, Zac always kept us up to date with what was happening and communicated with everyone involved and always had time for my small silly questions late at night :) Zac is just a Top bloke! also had a few good laughs in between.. I could not fault Zac in the slightest he had a real passion for design and getting people what they want And in all he’s awesomeness he came under budget.. which was a bonus!! I tell everyone I know now to build and to build with Zac Morrow at summit1 comment
Summit H.Summit Homes
Thanks so much for taking the time to provide us with your fantastic feedback and 5 star review, we really appreciate it. We are thrilled to hear you have enjoyed your build journey with us and will b... Read more
e sure to pass on your kind words to Zac! All the best, Gemma (marketing)Similar opinion? Write a review on ieatwords.com.au!
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Scott S
- 2 reviews
- Verified customer
Cannot fault this group!
Job number 155780
Michael Klaver, John Rees, Cerys Loader and team have been simply sensational from the onset. Initially meeting Michael Klaver as our new home consultant was engaging and he ensured that he spent time and effort to offer perfection. It always felt that we were his only customer which is a rare trait in the building world.He went above and beyond to answer any queries we had and continued to look for opportunities for home improvements that would hold up in a down turned market. His planning was articulate and his vision for wh...Read more
1 comment
Summit H.Summit Homes
Hi Scott, thank you for this wonderful feedback! We are thrilled to hear that you have enjoyed your build journey with Summit. I will be sure to pass on your kind words to Michael, John and Cerys. Thanks, Gemma (marketing)
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Kathy RosePerth, WA
- Verified customer
Honest answers, great communication
After meeting with other builders and doing my research I had a design I liked and initially the majority told me yes we can do that within your budget when it came to costing I was well over budget and would have to cut a number of items! it was getting frustrating not getting a transparent costing. Then I met with Zac Morrow from Summit and knew straight away that Summit was who I wanted to go with. Zac has great vision for design and was able to help me improve on my design and include details I hadn't thought of. I felt Zac was honest rig...Read more
ht from the start and didnt just tell me what I wanted to hear! communication with any query has been excellent. I am in the final part of pre-construction stage and now confident and excited about the build.1 comment
Summit H.Summit Homes
Hi Kathy, thank you for this lovely 5 star review! We are so glad to hear you have enjoyed your build journey with Summit Homes. I will be sure to pass on your wonderful feedback to Zac. All the best, Gemma (marketing)
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ShanthiPerth, WA
- Verified customer
Do not be fooled by their structural warranty period!
We purchased a brand new property in March 2011 that was built by Summit Homes in Late 2010. The initial owner built the house for immediatre sale upon completion. It has been 8 since our purchase and we have recently noticed leaks in the roof and gutter however when we contacted the maintenance team, we were informed that the 25 year structural warranty was only valid for the initail owner and that second owners were only entitled to 6 year warranty from date of handover. This clause was not stipulated in their warranty contract and had we kno...Read more
wn this was the case we would have purchased other homes with more transparent and reasonable warranty periods! Not recommended at all for second home owners and a massive setback for customers looking to build and sell their properties completed by summit homes.2 comments
Summit H.Summit Homes
Hi Shanthi,
Thanks for taking the time to send us your feedback. We’re sorry to hear you’ve experienced this issue. Our service team has advised there have been no maintenance issues on the home sinc... Read more
e it was built 9 years ago. We take all maintenance items very seriously and can assure you this matter has been thoroughly investigated as our customers are at the heart of everything we do here at Summit. Our warranty periods are in accordance with the state legislation and we pride ourselves on building quality homes to the highest standards. If you have any questions please contact us.Hi Rikki,
The maintenance issue re the leak is being reported now (8 years since initial purchase in 2011). My concern here is that your warranty does not cover us, second home owners who purchased ... Read more
this house as a new built! The 25 year structural warrantly is invalid as per "state legislation". Had this information been transparent on the warranty document we would not have purchased the property.Similar opinion? Write a review on ieatwords.com.au!
Michael HollisPerth, WA
- Verified customer
Fantastic experience from start to finish.
Build #154875
The whole process with Summit Group was a positive experience for our family. From working through the design process of our amazing home with Colin Copeland to the Pre-start and ongoing contract support with our Contracts Administrator Isabella Carr.
Our supervisor Andrew Rose was excellent, largely thanks to his attention to detail and great communication. - Having a direct line to our supervisor was really important.
All trades were polite and courteous to our neighbors which was appreciated, and the quality of workmanship...Read more
has been better than expected. The finished product looks amazing. A couple of minor issues which is to be expected with any build, however they were quickly rectified by our supervisor at no cost to us and with minimal impact to timeline.1 comment
Summit H.Summit Homes
Hi Michael, thanks so much for your amazing review! We are so glad to hear that you enjoyed your build journey with us. I will be sure to pass on your kind feedback to Colin, Isabella and Andrew. All the best, Gemma (marketing)
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RicardoPerth, WA
- Verified customer
EXCELLENCE DESERVES SUCCESS
Dear Summit team,
Today was a big milestone, the keys were handover to us, and we would not want to let this opportunity goes without say thank you.
Time flies very fast, still recalled that time we went to the display home in Coogee, we were lucky to meet you Bojan. We were walking along pretty much all builders and no one was able to translate the concept we wanted for our dream house.
You Bojan were the only one that in one drawing got it. I guess this is because you enjoy a lot what you do; you guided us in this journey. You have got thi...Read more
s unique skill to translate a concept from an idea to something tangible. You did the best design, we signed soon after. Then, the pre-start, Isabella you are the most passionate, patient and kindness person we have met, I went back and forth so many times, asking fooling questions and you were there very calm explained me every detail. I have to confess I went to all your supplier showrooms, did my research, but you and Bojan gave us the best advice, and we took it and did it.1 comment
Summit H.Summit Homes
Hi Ricardo, thanks so much for your amazing feedback! We are so glad that you have enjoyed your building journey with Summit. I will pass on your kind words to Bojan, Isabella, Matt, Tim and the rest of the team. All the best, Gemma (marketing)
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Questions & Answers
NancyAasked
I built with Summit 17 years ago. For the most part the house has been fantastic. Over the last 18 months or so, I’ve noticed that the ceiling has started to sag. I am wondering if anyone else in the Jane Brook area has had the same issue? I’m totally unsure of what to do about this. TIA.
2 answers
Summit H.Summit Homes
Hi Nancy, thanks for reaching out. Our maintenance department will be able to advice, please feel free to email them at [email protected] Thanks, Gemma (marketing)
Thank you Gemma
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Summit H.Summit Homes
Thank you so much for your review, we are thrilled to hear you've have a wonderful journey with us!
I will be sure to pass your feedback onto Tim and Paul.
Thanks, Hayley (marketing)