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ScorpioNew South Wales
- 6 reviews
YAY FOR SUNBEAM!!!
I have quite a few Sunbeam products and have been very happy with them. The last item I purchased, however, didn't live up to expectations. Wrote to Sunbeam via Product Review and they ensured that I could return the product to the place of purchase and receive a refund. Now, THAT is service!!! I have no hesitation in buying more of their products.
1 comment
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Jamie1985Sydney, NSW
- 2 reviews
Faulty kettle promised to be replaced but never arrived
I contacted Sunbeam regarding a kettle which was a few months out of warranty. Emailed all the information, pictures of it, specs and receipt. I was informed that they would replace it "out of good will". Followed all their steps in regards to quality control and 3 weeks later I still have no kettle!! I can't seem to get in contact with their office as the calls keep bouncing off overseas. I have emailed them so many times to see where the process is up to - to no avail. They simply don't answer their clients (or now former clients) product iss...Read more
ues. You'd expect a $149 kettle to last longer than 16 months. To add insult to injury, it's a product for my mother who is on a pension and simply can't afford a new one. In the interim she has had to use the stove and saucepan to make a cup of tea. This was all explained to them. I find it hard to believe that her 60 year old toaster and Mix Master are still going strong with not a single repair in their life - yet this kettle failed so early into it's life. Last time we're purchasing anything Sunbeam!! Customer service is woeful.4 comments
Customer CareSunbeam
Hello Jamie1985,
I'm so sorry to hear about your experience, we have experienced a number of technical difficulties with everything happening at the moment.
I would be happy to help you track where... Read more
your claim is up to, can you please DM me your full details and case number.
Customer CareSunbeam
Thank you for that Jamie1985 - I have taken down your details and will follow that up for you.
In the mean time please delete your personal details as it is not safe to have that on a public forum, pl... Read more
It's now been 3 days and I have not had any contact from Sunbeam. Can I please request an update as to where you're up to with this please? I can't see any reason why it has taken a month to have this issue resolved.
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Charlie KGreater Melbourne (Metropolitan), VIC
Sunbeam EM4300
I was contacted within a week by their customer service and even though my coffee machine was out of warranty by 3 months they agreed to replace it. Fantastic customer service. I really appreciate it!!
1 comment
Customer CareSunbeam
Hello Charlie K,
You're very welcome! I hope you enjoy your new machine.
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ColletteGreater Melbourne (Outer), VIC
Terrible product
Purchased a sunbeam mix master classic about a year ago have used 7 times in total !! was mixing a cake on this day when little black sprinkle like things were appearing in my cake to my surprise the actual tool was spinning and breaking off like actually disintegrating while spinning so i stopped machine with 2 parts of the whisk tool in my cake batter!! Rang the company said if i don't have my receipt to bad nothing they can do & directed me to a web page to buy new whisk tool. Only used a handful of time & wasn't asking for a new mixer just ...Read more
the replace the faulty tool!!! no help what so ever after spending $250 on the machine you think they would be loyal to there customers but no? Really bad in resolving the issue just telling me to go buy another one. Not happy & wont buy sunbeam product again very bad customer service.1 comment
Customer CareSunbeam
Hello Collette,
So sorry to hear about your experience with this unit, Please see your private messages. Hopefully I can help you resolve this issue.
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SMOHunter Region, NSW
- 3 reviews
Product failed but Sunbeam replaced Item was 2 weeks out of warranty
Purchased a Sunbeam milk frother from Good Guys. Motor failed 2 weeks out of warranty so 2-3 stars for the product itself. 1 star for Good Guys (not included in this rating) as they wanted nothing to do with it.
However 5 stars for the Sunbeam customer service lady that approved a warranty replacement over the phone instantly and without question, gave me a warranty number to give to Good Guys and they replaced it over the counter.
1 comment
Customer CareSunbeam
Hello SMO,
Thank you for your feedback about our great customer service.
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Rex C.Gippsland, VIC
- Verified customer
Faulty Marc Newson kettle replaced (out of warranty)
I purchased a Sunbeam Marc Newson kettle in 2018 from Harris Scarfe, and just after 12 months, the base had a fault and melted through, which I thought was quite dangerous :( I took it back to HS but they clamed that after 12 months, you're out of luck. :( :(
I submitted a request to Sunbeam AU, and got a reply back asking for proof of purchase and photos of the damage, which I did, and then have just received email saying to select a new Sunbeam kettle :)
So I am very pleased with the response of Sunbeam AU so far, and thought they deserved some praise online.
1 comment
Customer C.Sunbeam
Hi Rex C.
Thank you so much for the review! We are more than happy to assist :)
Kind Regards Sunbeam
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jemcmAU
- 4 reviews
Rubbish product and matching customer service
Designed a blender that cannot be put in sink of water or dishwasher. Floods and cannot rid the water which rusts the parts.
Promised a replacement was sent 3 weeks ago. Still waiting.
1 comment
Customer C.Sunbeam
Hi Jemcm,
Sorry to hear of your experience with this. For tracking of the replacement please call 1300 881 861. Kind Regards Sunbeam
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cornish1MELBOURNE
- 7 reviews
- Verified customer
Not bad machine but no help with replacement hot water handle/knob
My mother has passed her EM7100 coffee machine onto me. Although it is approx 18mths old at this stage most of it is working okay. I do have an issue with the hot water knob being broken - some of the clips have snapped off it. I have spoken to Sunbeam twice and still no answer to this part being replaced. I am happy to purchase the knob from them. Pretty unhappy with the entire customer service process from them. I really need this knob (it is the same as the milk frother knob on the left hand side). Amazed they don't have this as a spare part...Read more
...I have emailed them twice and each once emailed they contact me. to say they will look into it. I do not feel I should have to call them to find out what is happening with the knob. Pretty annoyed. I would be happy with a different knob which fits the slot which I have also explained but apparently nothing else is compatible.1 comment
I would like to say that after some time I have now received a replacement knob in the mail.
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Mikey
- 2 reviews
Kettle broke, but after review here, Sunbeam replaced.
Brought an expensive Cafe Series kettle. Looks fancy but broke just after having it for more than 1 year. When we spoke to Sunbeam, got told "out of warranty, your problem".
Update...
Now after a review here, they asked me to phone up and offered a replacement, which they sent out. Very impressed, thanks :-)
2 comments
Customer C.Sunbeam
Hi Mikey,
So sorry to hear of this. You can be assured I will be passing your feedback onto out product team. If you have your purchase receipt and it is just over 12 months please call us again on 1... Read more
Thanks, I spoke to them and they have now replaced the kettle. Very impressed.
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Ivy-MaeSouth East Queensland, QLD
Crap quality control
I would give less if I could.
I have just disposed of your 4 slice toaster after 6 months of frustration!!!
I cannot leave it alone as it burns everything is sight.
Set on the lowest setting, after 2 minutes it has warmed up one side of the bread if I'm lucky. Set any higher only one side gets toasted, put it down again with the bread turned around the whole slice is black. I have wasted enough of my energy, patience and time on this contraption. Gone!! Gone! Gone!!!! Its been disposed of and after generations of loyal support to your brand by ...Read more
1 comment
Customer C.Sunbeam
Hi Ivy-Mae
So sorry to hear of this. I will be sure to pass on your feedback to our product and technical teams. Kind Regards, Sunbeam
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Sunbeam Customer
- 2 reviews
Disappointing Customer Service
Sunbeam MultiChopper Food Chopper, the bowl cracked (after minimal use) less than 18 months after purchase. After several weeks of emails and phone calls. Sunbeam reiterated the out of warranty statement (12 months) and refused to replace the bowl. The option to purchase the bowl if you can find a stockist is roughly half the cost of a new machine. Very disappointed customer.
1 comment
Customer C.Sunbeam
Hi Sunbeam Customer,
So sorry to hear of this. I will be sure to pass on your feedback to our product and technical teams. Kind Regards, Sunbeam
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mmidGreater Melbourne (Metropolitan), VIC
Sunbeam refuses to publish my review on their website.
Sunbeam refused to publish my review on their website. Their faulty electric blankets are complained about all over the internet.
My review:
Faulty electric blankets
I purchased one 4 years ago. It lasted only two. Sunbeam replaced it on ‘goodwill’ advising that no warranty would be given as I did not have original receipt. One would think that a company would have confidence in a replacement product. Failed again within less than 2 years. Sunbeam have advised there is nothing they can do. I have never had an electric blanket that has only done 2 winters. Absolutely ridiculous that sunbeam will not acknowledge design or manufacturing issues. My replacement blanket will most certainly not be a sunbeam one.
1 comment
Customer C.Sunbeam
Hi mmid,
So sorry to hear of this. I will be sure to pass on your feedback to our product and technical teams. Kind Regards, Sunbeam
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mick
- 2 reviews
- 4 likes
Sunbeam, What a joke of a company
Purchased a sunbeam torino just over 2 years ago and milk steamer stopped working. As it was out of warranty i opted to pay the $300 repair charge..... after 7 weeks i am now told the part is not available in the world and will never be fixed.... extremely annoyed customer
2 comments
Customer C.Sunbeam
Hi mick,
So sorry to hear of this. I will be sure to pass on your feedback to our product and technical teams. Kind Regards, Sunbeam
3 months have gone past with no customer support and no response from sunbeam.... What a joke!!!
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DianneFar North Queensland, QLD
- 3 reviews
Terrible product. As for rating wouldn't give them 1 star but couldn't submit without clicking some
SUNBEAM didn't even bother to reply to my email - disgraceful company I will never buy another of their products again..
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Worst manufacturer bad quality products
I got a mixer as a gift, used it 5 times and motor stopped working. Customer service was not helpful. Horrible horrible product. Don’t ever buy from them!
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Surprising and unexpected result on an out of warranty Cafe Crema 4820
So happy with the result of my enquiry after my Cafe Crema machine broke down after 16 months. It took a week to get a reply to my original enquiry, but then within a few days, and exchange of 1 or 2 emails, within the week I received a NEW and upgraded machine delivered to my door! I see so many bad reviews here for the customer service so I guess I was lucky. Really appreciated their generosity and am grateful. Thanks Sunbeam!
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AldrinSydney
- Verified customer
Worst customer service!!
My 5th follow ups with their customer service and still no one responds. I bought an iron last Feb 2018 and it’s already broken! I attached the copy of the invoice when I lodged my first query online and it has multiple purchases/items. Their customer service responded that the iron is not included in the tax invoice, that i need to attach the correct one! What a lazy person! Its not my problem that your invoice doesn’t have clear item descriptions but you should at least check each item codes of the purchases and i can guarantee you that its there!! I even googled each codes online and definitely the iron is in it and it’s the right invoice!!
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Wendy CPokolbin
Very disappointed in my Sunbeam Slow Cooker which is about 2 years old.
This is my second Sunbeam Slow Cooker, the first one was great. This one may have just reached warranty.
I put porridge on last night and turned the cooker off, but not the power point.
Woke up about 2 hours later to realise the slow cooker was still cooking even though it was turned off. I turned off the power point and removed the plug, the next morning noticed the outside of the cooker was still hot! When we tested it, the inside stayed cool but the outside of the cooker became very hot.
I can't believe how dangerous this could have been and will never buy another Sunbeam Slow Cooker!
I haven't heard of this happening before - is this an isolated experience?
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kemsleyAU
- 11 reviews
- 2 likes
Barely get over the treshold
Purchased our first Sunbeam King Bed electric blanket about three years ago only for it to fail eighteen months later, after waiting quite some time for David Jones to arrange for the replacement (not DJ's fault) the second unit is now faulty. When we received the replacement unit we were informed the warranty would only start from the original purchase date which looks like they had insight into the reliability of their product.
My advice would be to buy a cheaper brand, why spend $220 when you can spend half that amount on an alternate reputable brand with the same features and same three year warranty.
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DISGRACEFUL SERVICE REPAIRS
Hi,
I have recently had 2 issues with our EM7000, so I kindly engaged your official service repairer. 4 weeks later and my machine is still not correctly fixed. In fact, it has actually come out in worse condition than on submission.
Requested Work:
Replace Group Cup Seal
Fix Thermal Fuse for Steamer
Fix hot water tap
Descale Machine
Result: ...Read more
First week - picked up machine. Group cup seal incorrect placed (it was inverted). Group cup handle now impossible to properly insert and eject. Took back to dealership, shown issues. Left machine there another week to advise it will be looked at and expect a call. No call came. Came back to follow up and technician didn't fix the issue with the group cup. Left it there another week and got told I would recieve a call on the Monday(no call recieved). Came in again on Saturday for follow up. Machine clearly wasn't even looked at all week. At this point I took the machine back as I have been without my coffee machine for over 4 weeks now. I am now making a formal complaint to both you and the retail ombudsman. I am demanding a new replacement machine for my troubles. This official repair centre has no customer service or accountability at all for their work. I expect a call from sunbeam to remedy this situation, as this is absolutely disgraceful.Similar opinion? Write a review on ieatwords.com.au!
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Customer CareSunbeam
Happy to help Scorpio!