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Reviews

2.5

84 reviews
5
(17)
4
(9)
3
(6)
2
(18)
1
(34)
  • Build Quality
    2.6 (5)
  • Value for Money
    2.4 (7)
  • Ease of Use
    3.8 (5)
  • Cleaning & Maintenance
    3.8 (5)
  • Noise Level
    2.7 (6)
  • Bread Quality & Consistency
    2.3 (8)
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M F

M FPerth, WA

  • 16 reviews
  • Verified purchase

It’s a shame, I really wanted to like it but it was an absolute piece of rubbish!

published

Purchased in March 2021 at JB Hi-Fi Retail Stores for $189.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Bread Quality & Consistency
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1 comment
Sunbeam
Customer CareSunbeam

Thank you for your feedback.

Barb H

Barb HSouth East Queensland, QLD

Timer Delay won’t work

published
Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Bread Quality & Consistency
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1 comment
Sunbeam
Customer CareSunbeam
Nightingale

Nightingale

  • 10 reviews

Bread Maker with reliable recipes

published

Love this bread maker machine, looking for a Gluten free option and this machine delivers that. Fantastic recipe book and a quality machine that works really well. All the options are amazing like the fruit and nut dispenser very happy with my purchase!



Purchased in March 2021 for $169.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Bread Quality & Consistency
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1 comment
Sunbeam
Customer CareSunbeam

Hello Nightingale,
Thank you for you great feedback.

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Failure bread every time!

published

I wish I had have read the reviews before purchasing this waste of space/time/energy/money. Doesn't matter what I do or what recipe I try, they all end up small windowless buildings. The times I think a good loaf might be finally going to happen because there is actually some height/rising occurring it's short-lived and collapses. Unfortunately it took me several months to get around to even using/trialing the machine so it's now out of warranty. The other thing to note for NZ purchasers is there are plenty of recipes in the book then towards the end there's a heading "NZ Recipes" and there's only 4 recipes for bread, don't buy this machine! Find a better one and read reviews first!

Purchased in November 2021.

Bread Quality & Consistency

Rubbish machine...

published

This product is rubbish ..as we get near end time bread appears to be rising but when it finishes the bread sinks in the centre ..have varied all elements yeast water etc..same result..my friend brought cheap breville one for $20 hers never fails same recipe

Purchased in October 2021 at Noel Leeming Physical store for $179.00.

Noise Level
Value for Money
Bread Quality & Consistency
2 comments
Sunbeam
Customer CareSunbeam

Hello Xtine930,
All our products have a 12 month warranty and it sounds like your Bakehouse is not working like it's intended so please return to your retailer for a replacement.

Xtine930
Xtine930

Will do ..didn't think i was that bad a cook

Melissa

Melissa

  • 3 reviews
  • 1 like
  • Verified purchase

Bread has been perfect

published

So far loving my breadmaker. The loaves I've made have come out beautiful. I have done 4 so far, 1 with fruit. Only one loaf wasn't so great, a little too dense and didn't rise as much but I was experimenting with the turbo function. The bread didn't rise as much as other loaves I had made.

Purchased in August 2021 at The Good Guys for $161.00.

Build Quality
Ease of Use
Cleaning & Maintenance
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Value for Money
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1 comment
Sunbeam
Customer C.Sunbeam

Hi Melissa,
Thanks for the great review! Enjoy .

Chanel

ChanelMetropolitan Adelaide, SA

Blade coming out and sticky dough

published

Got my bread maker yesterday,was super excited to test it.The mixing blade comes out while mixing
Baked another 2 today and it’s the same.
Why is this happening?
The dough is also sticky,and I’m measuring exact.
Not happy

Purchased in July 2021 at The Good Guys.

3 comments
Sunbeam
Customer C.Sunbeam
Chanel
Chanel

Thank you I will give that a try.
1/4, is that cup?

Sunbeam
Customer C.Sunbeam

yes that's right

this is the worse bread maker I have used couldn't get a good loaf hubby tried he couldn't either ...rubbish

published

settings were good but sadly nothing else
bread never turned out
make brown fruit and white
none turned out awful changed my flour yeast still the same
blade kepted falling over more trouble than it worth

Purchased in February 2021 at nz for $275.00.

1 comment
Sunbeam
Customer C.Sunbeam

Hi judith,
Sorry to hear of your experience with the BM4500 . Please call us on 1300 881 861 for us to trouble shoot further. Kind Regards, Sunbeam

jwbates

jwbatesMetropolitan Adelaide, SA

  • 5 reviews
  • 3 likes

Don't purchase!

published

Purchased in October 2021.

Value for Money
Bread Quality & Consistency
1 comment
Sunbeam
Customer C.Sunbeam

Hi jwbates,
So sorry to hear this. Not sure why it would not be successful with those loaves. The only thing I would suggest is to give us a call on 1300 881 861 to see if we can offer further assistance...

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One Design Flaw

published

This makes awesome bread. It's a great machine, best of those I have had. However there is one rather large design flaw. The kneading blade is loose, and often comes up off the shaft slightly when first kneading, this can be hard to see, but what happens is the shaft rotates, but of course the blade doesn't, and you end up with a small, dense loaf. I have tried all sorts, including replacements, but the same thing happens, packing it with foil etc but none work. It needs a clip or some such. As I say design flaw and of course a rather major one. It's the entire point of a machine, the kneading. Zero response from NZ Sunbeam about it, they don't bother responding to customers over here.

Purchased in April 2021.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Bread Quality & Consistency
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2 comments
Sunbeam
Customer C.Sunbeam

Hi Pctek,
Thank you for contacting Sunbeam and for the feed back. It will be passed on. Can you please email us at [email protected] with your address details and your purchase receipt.

Pctek
Pctek

Why? I already emailed you BEFORE I posted this. You didn't respond. As I said, it's a design flaw, so what are you going to do about it? Send me another pan or machine? Been there, done that.

Amy

Amysydney

  • 3 reviews

Not worth the hype

published
Date PurchasedOct 2018
1 comment
Sunbeam
Customer C.Sunbeam

Hi Amy,
So sorry to hear. Hope you took the Breadmaker back if the blade was not sitting correctly and we will pass on your feedback to the team...

Laraine M

Laraine MSouth East Queensland, QLD

A bit disappointing

published

While I have had nothing but success with my machine, my son recently purchased one of his own. He has had more failures than successes & is very disappointed with the product. He has used the recipes in the included book as well as packaged mixes. He is going to return it for a refund as he is definitely not happy with it.

Date PurchasedAug 2018
misstcameron

misstcameronPerth, Western Australia

  • 3 reviews
  • Verified purchase

Good machine, not enough info in the booklet

published
Date PurchasedJun 2018
1 comment
Sunbeam
Customer C.Sunbeam

Hi misstcameron,
Look forward to hearing from you and our team will be happy to assist you with any troubleshooting issues....

Beekay

BeekayLogan

  • 9 reviews
  • Verified purchase

Not fit for purpose

published

Had mine for three days and three lots of bread with three fails. If the bread had turned out any heavier or harder I could have built a house from them. So a refund allowed me to get a good one and success first time. As an entry level bread machine I would never recommend it

Date PurchasedJun 2018
Martlark

Martlark

  • 2 reviews

Inconsistent to the point of uselessness.

published

One in five times this machine gets things right. The other four times are random flops. Overflowing. Undercooking. Failure to rise. Brick like. You can't trust this thing to make any recipe consistently. Easier and cheaper to buy bread from Coles/Woolies. At least that is reliable. It's on a shelf in the garage now. Probably forever.

Pros:

Cheap

Cons:

Can't be relied upon.

Date PurchasedMar 2016
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Nelson

NelsonGoldcoast

  • 2 reviews
  • 1 like

heat element turns off

published
Date PurchasedJan 2018
Masterchef

MasterchefCentral, SA

  • 19 reviews
  • 1 like

Stainless steel perfect choice

published

have just used my Sunbeam Smart Bakehouse BM4500 for the first time. Raisin Bread loaf dough cycle double the amount of dough with this machine compared to my 12 year old Sunbeam Quantum Smartbake. I prefer to bake the conventional way in the oven gives me double the volume and a lovely baked loaf overall. Knowledge of bread making and how yeast works helps for successful bread making. A little more effort but worth it. This machine is so easy to use and clean afterwards. The stainless steel square look is a beautiful edtion to the kitchen bench. thanks Sunbeam for such a lovely machine.

Date PurchasedDec 2017
Kiwi BK

Kiwi BKMelbourne

Giving up

published

Have tried and tried with this bread maker but finally giving up. I even had my parents bring over some of the great "surebake" yeast from NZ. Back home we had a Panasonic that always worked. This Sunbeam just has failing loaves time after time. You follow all the instructions perfectly with fresh ingredients but sure enough - a sunken dense mass of failure is all you get.

Date PurchasedMay 2016
Amy

AmyColac

Flour

published

I had the same issues as a lot of people with bread not baking correctly not rising the only good thing i made was dough in the first month i tried everything different yeasts etc then i changed to a bakers flour and bingo bread is beautiful. Don't get me wrong every now and then i get one that sinks a little but still nice to eat. I hope this helps anyone that's having issues :-)

Date PurchasedSep 2017
srjh82

srjh82

  • 18 reviews

Pretty poor

published
Date PurchasedOct 2014
Page 1 of 5

Questions & Answers

Carlos

Carlosasked

I bought the BM 4 weeks ago. I have tried several times with the basic recipes but no success, heavy and collapsed loaves as a result. I feel totally disappointed with the BM . I phoned several times but they tell me I am outside hours and I am calling at 1pm! I want to return this machine for failing to produce what it promises.

1 answer
M F
M F

It’s a rubbish machine mate, I made the mistake of purchasing one as well and it was the biggest waste of money! I had the same problems you’re having right now.
I just took my machine back to the retailer and paid an extra $40 for a Panasonic SD-2501 And I swear I was amazed by the first life that came out of the machine it was absolutely perfect, trust me it’s not you it’s definitely the machine!!

Wenz

Wenzasked

HI, I have recently purchased the BM4500 and bought some premix online as the supermarkets are all sold out. Only problem is, there are no instructions, what else do I need to add to the premix e.g. improver, milk powder, salt etc (obviously water & yeast) and in what quantities. I have a grain mix & a white mix. Have messaged seller but no reply as yet. Thanks

1 answer
Nightingale
Nightingale

I do not think you will need any more additives just try and see...

Michelle B.

Michelle B.asked

I bought my machine 2 weeks ago & have made a few white loaves with varying success. I am now trying to make a multi-grain 1kg loaf using Menu 3 but nothing happens. I have tried unplugging the machine & resetting it but it sat for 20 mins & did nothing. Is this part of that cycle? Am I being impatient? In the end I gave up & tried the dough cycle & it works. I tried calling your toll-free support number but all I get is silence.

3 answers
Sher G.
Sher G.

I have an older sunbeam model and it does take a while to kickstart.. Just walk away and leave.think it has to reach a certain temp before it begins kneading/mixing. I totally muffed my whole wheat loaf today... accidentally switched it off mid cycle! Am about to press bake after waiting a couple of hours. Good luck to us both!

Sher G.
Sher G.

BTW just read the sunbeam recipe for wholemeal loaf...it takes 30 mins before program begins

Michelle B.
Michelle B.

Thanks Sher G. I'll give it another go. Fingers crossed!

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