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38 questions from our users
Mitchasked
I've just completed a cleaning and descaling process. However it appears that the machine has lost its presets. Ie press 2 cup button and water only comes out via the steam wand.
Also the grinder doesn't appear to be functioning properly. It's like there is no pressure grinding the beans. Everything has been cleaned out back in 3 times
1 answer
Ive tried the restore all defaults but it doesnt seem to have any effect.
Under the 2 cup option there is a little trickle of water from the Group Head. But the majority of water is coming out via the steam wand. Ive taken off teh grill form teh group head and cleaned it thoroughly rather than just relying on the descaling process. Ive replaced teh grillbut it has had no effect
Paul t.asked
same issue as others have mentioned before leaking under the machine and inside the tray only this time shocked my partner and tripped the fuse in the power supply outside
No answers
Hayden S.asked
Hi,
I've had my machine for a couple of months now, has worked well without any issues until today the machine won't turn on at all? I've confirmed that the power points are fine and work with other appliances it's just this machine that seems to have died overnight.
1 answer
Customer CareSunbeam
Hello Hayden S.
So Sorry to hear of your coffee troubles, I have never heard of this problem before, so I can't advise as to what could have happened.
If it is still not working please take it back to your retailer for a replacement.
Beckyasked
Sometimes theres some water underneath the machine after I use it
2 answers
Customer CareSunbeam
Hello Becky,
I'm sorry about that, must be very inconvenient to clean up each time. The machine should not be doing that, could you please return it to your retailer for a replacement.
Thank you have done so
Seaspiritasked
I have lost the directions for using my machine. Where can I find the directions
Lindaasked
Ive had my machine 3 months and its started to not pump the water through the coffee or through the steam head I can hear the pump but no water ?
2 answers
Customer CareSunbeam
Hello Linda,
Sorry to hear about your bad experience, please return to the retailer you had purchased it from and request a replacement please.
I will thank you for your quick reply
Melasked
Hi,
I just purchased a Sunbeam Barista Max EM5300.
Has sunbeam changed the design or manufacturer of EM5300?
The most recent reviews, all stated power faults and leaking machines.
Am I better off, to not open my machine and just return it if it is a known issue?
Thanks Mel
1 answer
Customer C.Sunbeam
Hi Mel,
We do get those reviews, but we also have many happy customers so please open and give it a go.
Sharron M.asked
I've had my machine for 14 months and been extremely happy. However over past few days the extraction pour for double shot - has doubled in size. It now pours almost whole cup for a double shot. Can it be re-set?
regards
SMG
1 answer
Customer C.Sunbeam
Hi Sharron M,
Please call team on 1300 881 861 to troubleshoot
Fionaasked
Hi, we bought this machine yesterday for my husband for Fathers Day today. We had a couple of lovely coffees this morning, but tonight when we went to make one the machine won’t turn on! We have tried a number of different power points, but nothing turning on. Looks like a return to Domayne tomorrow.
Really disappointed.
3 answers
Oh not good mine is working really good I made a ice coffee the other day you will be happy when you get a replacement
Customer C.Sunbeam
Hi Fiona,
So sorry to hear of this. The EM5300 is sold with a 12 month replacement warranty - noon repair. Please return it to the store of purchase. We will be sure to pass this feedback onto our product manager. Kind Regards Sunbeam
Hi Fiona, the exact same thing has happened to me, I am on my second machine. First one lasted 3 weeks, this one 6-8 weeks, go to turn on and no power at all. Off to David Jones to get a replacement again. Fingers crossed 3rd time lucky.
PIS7OLasked
We’re on our second machine, the first was replaced due to water leaking out of the bottom, we’ve had the second machine for two months and it is also leaking from the bottom. Based on the number of complaints, I feel there is a design issue? Please advise if this has been rectified?
2 answers
Customer C.Sunbeam
Hi PIS7OL,
There is no design issue with this. All we can ask is you return your unit if you find an issue...
we just picked up our second machine on Saturday and our second one is also leaking from the bottom. could we be doing something wrong? it's not leaking from the jug / machine connection
Emma G.asked
We got our coffee machine over the weekend, the first few coffees were great however now when we put the group handle in to make a coffee, water won’t push through the coffee into the cup. We have tried it multiple times with different levels of pressure pushing the coffee into the group handle but it hasn’t made a difference. Please help as this is frustrating. Thanks.
1 answer
Customer C.Sunbeam
Hi Emma G,
Please call our team on 1300 881 861 so they can go through some troubleshooting with you...
Michele L.asked
I only bought this machine today. Made 2 pretty good coffees but with the 3rd cup I can’t heat or froth the milk as there is only 5 seconds of steam. I turned the machine off for 10 minutes and tried again to no avail.
1 answer
Customer C.Sunbeam
Hi Michele L.
So sorry to hear this. If you have your purchase receipt please return this to the store of purchase.
Kind Regards, Sunbeam
Floraasked
Hi, I bought a sunbeam barista max two weeks ago and today’s the third time using it. But the grinder seems jammed somehow as coffee grinds only come out when setting between 20-30. It’s been cleaned after used and I have followed instruction so not sure where went wrong? I have used both supermarket beans and beans from coffee shop. Many thanks!
1 answer
Customer C.Sunbeam
Hi Flora,
Please call us on 1300 881 861 for us to trouble shoot with you.
Kind regards, Clare
OzRattlerasked
Hello All!!
Overall happy with the machine. :) BUT alas there is a potential problem.
When heating the milk or expressing the coffee, water squirts out through the steaming wand. When the coffee is expressed, the pressure release works and still steam and water is ejected out of the steaming wand. Add to that, there is water (coffee mix now) left on top of the coffee in the filter basket even with a rough grind.
Have cleaned the machine etc without an improvement.
The above has developed over time. Oh, from the start only a rough grind would permit the water to get through.
Perhaps I should say somewhat happy but then, making our own coffee that is superior (now) to the local mob is always a happy outcome.
So, advice please Sunbeam and "Reviewers"!
Thanks and have fun!
Me!!
1 answer
Customer C.Sunbeam
Hi OzRattler,
Please call Sunbeam on 1300 881 861 . Kind Regards,
Sunbeam
Izakasked
I've had my Barista Max since December, with no issues. This week, however it would be steaming out the thermo block as well as the steam wand whenever I froth the milk. When the group handle attached to the block, it builds such pressure that I can't remove it without risk of explosive depressurization!
1 answer
Customer C.Sunbeam
Hi Izak,
Please call out team on 1300 881 861 so we can give you some assistance with this
Linda71asked
We’ve had our Sunbeam Barista max for around 2 months and now the grinder light comes on and heaps and no coffee grinds will come out. I have turned it off and cleaned it thoroughly but it still won’t work. What am I doing wrong?
1 answer
Customer C.Sunbeam
Hi Linda71,
Thank you for contacting Sunbeam. Please call us on 1300 881 861 for us to trouble shoot this with you. Kind Regards, Sunbeam
Deb Rasked
I've had my machine for 2 months and my grinder plays up too. I've tried cleaning it like the troubleshooting suggests making sure the top burr and grinder collar are sitting flush but still the grinder light flashes and beeps without success :(
Any suggestions?
1 answer
Customer C.Sunbeam
Hi Deb R,
So sorry to hear of this. Please return the EM5300 to the store of purchase (with your receipt) for a replacement.
Kind Regards, Sunbeam
Kara L.asked
Hi, I've only had my barista max for 2 months now, it been working well but it leaking water only when making the coffee process. its coming out of the coffee grinder as well as the outside of the thermoblock head. Thank Kara
2 answers
Customer C.Sunbeam
Hi kara L,
Sorry to hear of your issues with the EM5300. Please return it to the store of purchase for a replacement. Kind regards, Sunbeam
Mine is doing this too. Bought it brand new in box from someone who’d won it, so no receipt to return for exchange anywhere. Keep getting zapped trying to use it - have given up now that water has started leaking from the grinder! Disappointing as it’s only 2 months old (or, came out of its box 2 months ago)...was a great little machine otherwise.
Alanasked
We have a Barista Max EM5300 and the coffee is fine. After making a coffee we have a lot of water under the machine (on the benchtop). we continually have to empty the drip tray (at least every 2 cups). We cannot see a leak and the excess water appears to be coming from the drip tray receiving slot. Any ideas as to how often we should empty the drip tray? or anything in the installation that would cause the excess water?
4 answers
Customer C.Sunbeam
Hi Alan,
Thank you for contacting Sunbeam. So sorry to hear of this. Please return the EM5300 to the store of purchase with your purchase receipt for a replacement. Kind Regards Sunbeam.
Hi Alan and Sunbeam...we have had our EM5300 for 6 months and now we have that same leaking issue. After a bit of investigation the leak is internal, and only occurs during the coffee making process. The water then leaks from the rear and underneath through holes in the black plastic base. We plan to take it back to Harvey Norman, but its a process because of the size of the machine and distance from the store.
Exactly the same problem here! Returned first machine, second one leaks after first operation, it must be something obvious, has anyone pulled these things apart?
Jojoasked
I just got the sunbeam coffee machine last Friday. Husband and I used it on Saturday for the first time it worked great. The next day (and for the next few days) we used it again. Only this time, the water doesn’t come out when we press the one cup/ two cup option. We’ve measured the coffee beans accordingly, tampered it etc but the water doesn’t come out. When we pressed the ‘manual shot’ button, only then water comes out. Why is this happening?
1 answer
Customer C.Sunbeam
Hi Jojo,
So sorry to hear this. Please call us on 1300 881 861 and we will sort this for you.
Kind regards,
Sunbeam
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