Read also:
aldi slim and trim shakes review kogan tv stuck on loading screen ridge ryder platinum fridge freezer 60 litre review kogan atlas 2-in-1 d500 pro touchscreen notebook review stay loyal dog food ingredients lg 310l bottom mount refrigerator review my genie zx1000 product reviewSunbeam Cafe Barista EM5000 Questions & Answers
133 questions from our users
Adam P.asked
Hi, is coffee meant to come when you press the late option? I only get coffee when I press espresso and cappuccino.
No answers
MJNasked
Hi there, I just received my unit and have tried it out twice. Both times the milk was really frothy even though I had the froth on the lowest setting. Any ideas? Thanks
No answers
Ranaasked
Hi I have the sunbeam cafe barista and for some reason the coffee isn’t coming out? Why is this and what can I do to fix it
No answers
Ricky A.asked
RE EM5000
Should the Porta Filter have a holding clip to hold the Cup Filter in place while tapping out the used coffee granules?
No answers
Ranaasked
I have the sunbeam cafe barista and when I go to make a latte the coffee isn’t coming out? What ca I do to fix this
No answers
Ranaasked
Why isn’t the coffee coming out of my sunbeam cafe barista?
No answers
Corinaasked
I have just purchased the EM5000. The milk frother is not working at all. I am still trying to make my very first coffee with this. Is it faulty or am I doing something wrong? I have tried all the options in the manual. Yes the lights are on, coffee part is working.
1 answer
Sorry I am not sure. I know I had to make sure the container was pushed right in. But I don’t use the frother much
Wendyasked
We have an EM5000 which is over 2 years old and has worked well and we use it every day. However recently it started to leak water from the bottom of the machine. Is there anything we can do to fix this?
No answers
NicoleKasked
Hi, this machine worked okay for a while, but now the coffee tastes extremely bitter and is undrinkable, and when I release the porta filter coffee spurts out and goes everywhere. Is there a new seal or something I need to fix this?
No answers
Melitaasked
Wondering how big the tamper is - is it 58mm... can not find any information on tamper size online...
Valasked
I bought the coffee machine few days back and the coffee isnt hot. Pls help
2 answers
Customer CareSunbeam
Hello Val,
This usually happens when the water reservoir is filled with warm or hot water. To get hot coffee you need to fill the tank with room to cool temperature water.
Which i did room temperature.
Hongasked
I bought the coffee machine last year. It was working very well, but just last couple month ago, the water doesn't come out well. Sometimes no water come out and the taste is different. Any advice pls?
No answers
GREG.Vasked
My Machine is 2 1/2 years old and does not add the milk anymore I understand this is a common problem with the Cafe Barista EM5000. What is the cause of this problem. I called sunbeam customer service and they were unhelpful.
1 answer
Customer CareSunbeam
Hello Greg V,
Have you followed the step to clean out the Milk Dispensing Tube, found on page 15: https://www.sunbeam.com.au/Root/Specifications/InstructionBooklet/EM5000_ib_2.pdf.pdf
Milk build up is the most likely problem.
BBBasked
How can I improve the quality of the milk frothing?
It is too light and not creamy like coffee shops.
I had a sunbeam with a steaming wand which worked brilliantly.
I would like to be able to achieve the same milk quality with this machine.
2 answers
You’ll need to purchase the more expensive $1000 machine to achieve cafe style froff. In the meantime try doing late and turning the froff level down to half way to lowest. Maybe also push the froff only button by itself after you’ve got your latte complete. I found that helped. So a double froff
Customer CareSunbeam
Hello BBB,
To achieve the best results, please follow the troubleshooting steps in the third row, page 18: https://www.sunbeam.com.au/Root/Specifications/InstructionBooklet/EM5000_ib_2.pdf.pdf
Natalie W.asked
I bought my machine about 2 years ago for Christmas, but I rarely use it, I might only used it like 10 times a year, the milk frothing is not working now, I can hear the steam but no milk come out. btw, I followed the instruction to clean the machine every time after use. Do I have to descale the machine or if this is the common issue? Thanks
2 answers
That happened to me so I returned the machine to Myer. The sales person told me it's a common fault with this machine and recommended that I choose another brand. My advice would be to return it for a refund.
Thanks for your reply, do you think it is still possible even after 2 years?
Riza M.asked
I only used my EM5000 and worked fine the first few use but now the water doesnt pour from the brew
2 answers
My machine does not work with the milk frother anymore big cup of hot water
Customer CareSunbeam
Hello Riza M.
If this problem has not been resolved please return your unit to your retailer for a replacement.
Vince P.asked
How do i descale the machine em5000
1 answer
Customer CareSunbeam
Hello Vince,
Please follow instructions on page 17: https://www.sunbeam.com.au/Root/Specifications/InstructionBooklet/EM5000_ib_2.pdf.pdf
Kristie G.asked
When we are making a late` the milk doesnt come in automatically. We have to do it seperate to the late`. How can we reset it back to factory settings or is there a button or something we need to do to make it work together again!
No answers
Mecyoasked
Brand new machine not working at all. Follow all the instruction from the manual. But no water came out during the priming. I have removed the red plug before the priming.
1 answer
Customer CareSunbeam
Hello Mecyo,
Please return the unit to your retailer for a replacement - the unit should work perfectly after following the setup steps in the manual.
Sorry for the inconvenience.
Annaasked
How do i get a strong latte. I've tried a couple of different brands, pre-ground and beans that i have ground myself but it still comes out very weak. Or am I doing something wrong?
2 answers
Customer CareSunbeam
Hello Anna,
We have plenty of videos and tips on how to make a great coffee on our Simply Great Coffee web page: https://www.sunbeam.com.au/coffeehub/
Have a look and if your coffee is weak, message me back and we'll see what else it could be.
My husband likes strong as well and he does the espresso twice and then latte once .
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.