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Reviews

3.4

47 reviews
5
(12)
4
(14)
3
(9)
2
(7)
1
(5)
  • Build Quality
    3.4 (7)
  • Value for Money
    3.6 (7)
  • Ease of Use
    4.3 (7)
  • Cleaning & Maintenance
    4.3 (7)
  • Noise Level
    3.5 (2)
  • Product is used
    • Daily (6)
    • Several times a week (2)
  • Consistency
    3.7 (7)
  • Milk Frothing
    4.7 (6)
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JAR

JAR

  • 3 reviews

Great product for the price

published

I have purchased my two of these (only because our first one I sold overseas before returning to Australia). I use it everyday and it works great. Only negative would be that the plastic in the drip tray bubbles a bit from the heat but this doesn't affect the use or how you're coffee turns out!

Purchased in January 2020 at Target Australia for $110.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Consistency
Milk Frothing
Product is used Daily
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1 comment
Sunbeam
Customer CareSunbeam

Hello JAR,
Thank you for the GREAT review!

Damien B.

Damien B.Ngunnawal 2913, ACT

Good while it worked

published

I loved this machine for most of its short life. Very good for a budget machine, apart from the amount of drip coming from the filter basket being very unpredictable. However, after less than 2 years it short circuited- blew some very pungent smoke and conked out, first the frother then the rest. So now I am mourning the loss of the machine and wondering whether it should have at least made it a full 2 years???

Purchased in May 2018 at Big W for $150.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Consistency
Milk Frothing
Product is used Several times a week
GrinderSunbeam AutoGrinder EM0415
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Ronnie

RonnieGreater Melbourne (Outer), VIC

  • 8 reviews

Excellent!

published

Love it. High pressure pump pushes through the water even at fine espresso ground. Milk frother tube is elegantly rounded, making it very functional and easy to clean.
Makes an excellent cup of coffee.

Purchased in December 2020 for $149.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Consistency
Milk Frothing
Product is used Daily
GrinderSunbeam Burr Grinder EM0430
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1 comment
Sunbeam
Customer CareSunbeam

Hello Ronnie,
Thank you for the Great feedback,happy to hear you're loving the Sunbeam Cafe Espresso II EM3820.

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Damien

DamienAustralian Capital Territory

Great coffee but died on me after a year

published

I bought this machine just over a year ago and it was doing a great job for the price. However, now it is past the warranty period it has decided to stop working- makes all the right sounds but the coffee doesn’t come out!

Purchased in July 2018 at Big W for $150.00.

Consistency
Milk Frothing
Product is used Several times a week
3 comments
Sunbeam
Customer C.Sunbeam
Damien
Damien

Hello, thank you for the prompt reply and helpful advice. It turns out it was exactly that, just a blocked filter basket! Is there any way of unblocking it or do I need to buy a new one?

Sunbeam
Customer C.Sunbeam
Robyn

RobynQueensland

  • 4 reviews

Upgraded from Expresso One and very happy

published

Excellent quality machine for the low price. Upgraded from the first Expresso, and this one is actually easier to use. Temperature of coffee is good. Only issue is paint is coming off plastic tray at bottom.

Purchased in January 2020 at Kmart Retail Stores.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Milk Frothing
Product is used Daily
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2 comments
Sunbeam
Customer C.Sunbeam
Robyn
Robyn

Wow, Thankyou that is great :)

The reviewer stated that an incentive was offered for this review

Kylee

KyleeGippsland, VIC

  • 3 reviews

Not as good as our last coffee machine- Kambrook KES110

published

Our last coffee machine lasted over 6 years but had but discontinued. Husband bought this Sunbeam product from Big W at end 2018. 1st machine had the motor die- which Big W replaced. The second machine- coffee is weak, and can only half fill the extractor cup otherwise the machine won’t work properly and then the extractor part bursts when you undo it- making coffee grounds go everywhere, meaning big clean up. It’s a very disappointing product. Won’t buy again.

Purchased in December 2018 at Big W for $150.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Consistency
Milk Frothing
Product is used Daily
See all answers
1 comment
Sunbeam
Customer C.Sunbeam

Hi Kylee,
So sorry to hear of your experience with our EM3820. Noted you have returned the to the store. However I will be sure to pass on your feedback to our product team.

Ellie E.

Ellie E.

  • 4 reviews
  • Verified purchase

So convenient!

published

I used to buy coffee outside every morning but now i no longer need to! Easy to use, the coffee tastes good, especially loving the frothing milk! It also saves up me a lot of money.

Purchased in December 2018.

1 comment
Sunbeam
Customer C.Sunbeam

Hi Ellie E.
Many thanks for the great review! Enjoy

Robert

RobertWheatbelt, WA

  • 2 reviews
  • 1 like

Disappointing

published

Hi. This is my third Sunbeam. Previous ones were really good. But after just a few coffees with my new EM3820 have found the coffee flavour very weak. Tried adjusting coarseness of grain and increased tamp, still the same. A little disappointed.

Purchased in April 2020 at The Good Guys for $149.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Consistency
Product is used Daily
Grindercuisinart
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2 comments
Sunbeam
Customer C.Sunbeam

Hi Robert,
Thank you for contacting Sunbeam. Sorry to hear you are not enjoying your coffee. The taste of the coffee will depend on the tamp and grind. Please call us on 1300 881 861 for further assistance.

Robert
Robert

Thanks. Made some adjustments with better results.

nea

neaSouth East Queensland, QLD

Perfect Sunbeam Product that keeps breaking down :-(

published

Well For the (almost) 3Mths that it worked, I loved it and made 3 or 4 excellent cups of flat white every day. {And as it was Christmas Gift from my family with Three Years Extra Warranty} Well then i tool it back to "The Store of purchase" And they didn't have any more in stock and was not replacing that model QUOTE "They have had a lot of trouble with ?This model" Soo I went to another store that sold them and The $199. for another one Now this one has stopped!
I have had a real trying time with this product but as i know Sunbeam always stands behind their customers Iam not worried. Soo as this is out of the warranty time because i have been changing the item Great product that dosent last long. Now for another new one

Purchased in December 2016 at Myer Retail Stores for $199.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Consistency
Product is used Daily
See all answers
4 comments
nea
nea
Sunbeam
Customer C.Sunbeam
nea
nea

We have had Two of your Sunbeam Cafe Espresso and we are not happy. Could I pay the difference and would you do a Upgrade for us?

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Rob

RobSydney, NSW

  • 4 reviews
  • Verified purchase

Good while it lasted

published
Date PurchasedNov 2015
1 comment
Sunbeam
Customer C.Sunbeam

Hi Rob,
Thank you for the review, your input is important to us...

Great little money saver!

published

I bought this to save me from spending $5-$10 a day in cafes because I have large almond milk coffees. It’s really making a difference :-). It’s so quick and easy to use and there’s something about the ritual of making the coffee that makes it more special. The only vaguely negative thing is I’d like to be able to make the coffee hotter so it lasts longer. It’s a great little machine and easy to clean and use.

Date PurchasedOct 2018
2 comments
Sunbeam
Customer C.Sunbeam
Sammee
Sammee

Thanks for your advice. Much appreciated :-)

Steve

SteveBrisbane

  • 7 reviews

Good Product - Great company

published
Date PurchasedSep 2017
1 comment
Sunbeam
Customer C.Sunbeam

Hi Steve, great feedback on the appearance of this machine, we will pass this on for you. Please don't hesitate to contact us again if necessary and enjoy your cuppa!!

Trent R

Trent R

  • 6 reviews
  • 1 like

Great Coffee Machine

published

We are very satisfied with this coffee machine, having bought it 5 years ago. It hasnt missed a beat and is used every day. It is easy to clean and pulls apart very easily. I would recommend this coffee machine for its simplicity to use and price, they wont be disappointed.

Date PurchasedAug 2013
1 comment
Sunbeam
Customer C.Sunbeam

Thanks for the great review Trent R!!

70sDavo

70sDavomelbourne

  • 4 reviews

Reliable Coffee Machine Average Coffee

published

This is cheap for a coffee machine and so maybe the ole "you get what you pay" for comes into play. It looks nice in the kitchen but it can only make average coffee not as good as a cafe but better than instant. It always comes out a bit meh and ordinary - same with whatever brand of coffee we use.. I largely just use the old stovetop these days and put it in a cupboard.

Date PurchasedSep 2017
1 comment
Sunbeam
Customer C.Sunbeam
LightsOn

LightsOnmelbourne

  • 4 reviews
  • 2 likes

Average Machine On A Good Day

published

We bought this because the old model had a cult following. This is just not as good as the old one. It works but it simple cannot make the lovely crema coffee that the old model did. I have tried everything. All different types of coffee - coarseness and fineness of grounds and tamping pressure. It just does not have the pressure inside to get nice espresso. It consistently produces ho-hum average coffee. Look elsewhere for a better machine. this is average,.

Date PurchasedJan 2018
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Disappointing

published

After several weeks of use my machine only gives out drips of coffee. I read the handbook and followed the steps to correct the problem. I cleaned the head, didn't tamper as much and tried coarser grounds but the coffee still only drips out of the head. It is disappointing as my Dad's older model still works well.

Date PurchasedFeb 2018
Warhol69

Warhol69melbourne

  • 4 reviews
  • 1 like

Not As Good As Old Model

published

We had the old model and just got this. Long story short. It is no in no way as good as the old model. The old one was a popular because it punched well above its weight as an amazing producer of delicious cafe coffee with a good body and solid crema. This thing is like a bad knock off. Basically its worse at everything and the coffee is just insipid compared to the old model. I think the pump pressure must be much less, it just can't produce the results no matter what I do. Not happy with it at all.

Date PurchasedApr 2018
Cyber12

Cyber12melbourne

  • 4 reviews

Makes Nice Coffee

published

This is the 'quiet achiever' coffee machine. There are dearer bigger and fancier models but this just makes good coffee every day without fuss. Crema is nice, extraction good. There not much to it once you have the technique down. The only problem is if you overload the basket, it tends to drip coffee over the sides, apart from that it is a simple, no fuss machine and works well.

Date PurchasedDec 2016
paully2012

paully2012Murrumbidgee Region, NSW

  • 37 reviews
  • 3 likes

Fantastic crema every time. Fast and reliable.

published

This machine creates a very smooth espresso with a perfect crema. For an entry level coffee machine it produces a great coffee. Ive had mine near two years using it every day on average three times a day. Regular cleaning a maintainance which is easy is key to longevity of this machine. Once younwork out the tamoer pressure you will enjoy the same coffee style every time. Water cart is easy clean and good size. This machine will not dissapoint. Milk frother is fast and delivers a smooth silky milk formthat perfect cappuccino. I couldnt be happier.

Date PurchasedApr 2016
Len1010

Len1010South East Queensland, QLD

  • 49 reviews
  • 11 likes

Excellent Value Great Coffee

published
Date PurchasedFeb 2018
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Questions & Answers

Giovanni G.

Giovanni G.asked

I have always love using this machine. However, while I was about to froth the milk from the wand, there was only a little pressure coming out. The machine was extremely hot like it was smelling plastic.

1 answer
Sunbeam
Customer CareSunbeam

Hello Giovanni G.
Please see the troubleshooting steps on page 20, problems 4 and 5: https://www.sunbeam.com.au/Root/Specifications/InstructionBooklet/EM3820_17EM1%20web.pdf

Jess

Jessasked

My cafe espresso 2 machine just stopped working after 12 months. Is this normal lifespan?

1 answer
Sunbeam
Customer CareSunbeam

Hello Jess,
No that is not - please return it to your retailer for a replacement.

Tanya F

Tanya Fasked

Purchased a Caf Espresso II machine in 2 months ago. It was working fine for first 2-3 weeks. Haven't used it since. Got it out today and it only comes out in a drip and lots of steam. Have cleaned group head and tried to descale but water doesn't even really get sucked up from reservoir. Has the machine had it already??

1 answer
Sunbeam
Customer CareSunbeam

Hello Tanya F,
Sounds like you have done all the necessary cleaning, please return the unit to your retailer for a replacement.

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