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Blenders Buying Guide
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TAJSydney, NSW
- 2 reviews
- Cafe Series PB9600
- Verified purchase
Doesn’t perform or blend like a NutriBullet Ninja
Sorry Sunbeam-normally love your product but this is a dud. Read reviews that said it was great so when I needed to replace my blender that I used to use every day thought I’d do what I thought would be an upgrade.
My Ninja made my smoothies (with protein powder) light, airy and fluffy. The cafe blender can’t seem to get air into the mixture to create the mousse like effect. If i Could afford it I’d ditch this and go back to my Ninja. As it is it’s now just gathering dust on the bench and I’m using a wand blender (bowl) and getting better results.
Purchased in June 2021 at Myer for A$139.30.
1 comment
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Meave
- 2 reviews
- 2 likes
Not nearly as good as its predecessor
My first sunbeam blender continues to work well but this one has had leaking problems around the blade. The blade was replaced without complaint by sunbeam within the guarantee period but was not resolved, so I am not surprised to see it discontinued, but though the first continues to work very well, I am nervous to replace my other lest I have similar problems. The first has done me well in the cafe for a number of years, the later only a couple.
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VinSydney, NSW
- 7 reviews
No value for money!
Using from 3 years
3 trips to service center,one for jar replacement under warranty, 2 more for seized blade assemly spent approx $100,.
Powerful noisy motor,
Takes ages to puree grated coconut
Food gets heated a lot
Plastic jar discolored,
Body finish doesnt last long
Poor quality,Poor performance, No value for money
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The Jury is Out
We have had a PB9600 for about a year, it was a gift and we probably would not have bought one if we read these reviews. It has had light work mainly blending cooked vegetables for soups. Last night the bearing failed and I phoned Sunbeam this morning. Initially they were keen for me to approach a local repairer for the Blade Assembly at my cost but when I mentioned 'fit for the purpose' I was offered a 'good will' assembly.
Thanks Jessica, appreciate it but if the product is as bad as the reviews suggest it should probably be withdrawn from sale.
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Mel TToowoomba, Queensland
- 32 reviews
- 27 likes
great longevity from this blender
I purchased this blender in 2007 and got eight years of heavy duty daily use from it; smoothies, soups, cocktails. Very pleased with the performance. Over the last year the plastic jug began to perish and crack and recently it started to leak from the cracks. I did put it through the dishwasher quite a bit. Anyway, very pleased, I just wish the replacement jugs weren't so expensive, it was nearly as much as a replacement unit so I got a new blender. I felt bad binning the perfectly working base, the new blender jug won't get put into the dishwasher.
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janelleenglishQueensland, 4573
- 13 reviews
- 2 likes
Would not touch it with a barge pole!
I went through 3 blenders in two years. Twice replaced by the local electrical retailer where I purchased it from. Then one blender was replaced by Sunbeam. Sunbeam would not replace the 4th blender because it has already been replaced. The bearings in the shaft wear out quickly and can not handle a decent smoothie cocktail.
Now days there are far more superior products on the market. Don't waste your money on Sunbeam.
It had the strongest motor on the market when I originally purchased it.
The bearings in the shaft wear out causing the liquid to leak down through the cutting shaft all over the motor.
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Andrewc CCroydon
Sunbeam cafe blender makes the best smoothies
I have found my 2000w Sunbeam Cafe Series crushes ice and makes great thick shakes the more ice cubes I put in the more like icecream it feels whe I add milk. I have had my blender for about two years and use it every day in summer time. I would definetly buy another cafe series blender.
I like the way it crushes ice cubes
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Terrible
We paid $238 for a blender that makes more noise than an angle grinder cutting through cement and a jug that will crack at the base after only a few uses. This jug problem is the most annoying as Sunbeam refuse to admit there is a problem and will make you jump through substantial hoops to get it fixed. Don't buy one is the answer. Sunbeam make the clain that the polycarbonate jug is stronger than glass but we are now on our second jug and they are looking to blame us for its demise. we have never used hot liquid in it nor have we dropped it. Shonky customer service.
Nothing at all
Noisy as hell and the jug will crack.
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DrWilburHughes
- 4 reviews
Terrible
Useless if you need to replace the jug every 3 months as is my experience. I don't mind if Sunbeam supply a new jug regularly. They should fix the bearing problem.
Its power and efficiency.
Just as the reviewer loges2798 pointed out, the just has cracked - the part that holds the blade assembly. The noise, is, I think due to faulty bearings in the blade assembly. I think the jug bearings are designed for the less powerful models (e.g. 1,200) and cannot stand up to the higher speeds.
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ebAdEoq2
- 2 reviews
- 1 like
Terrible
Now that I've read comments by other reviewers with similar problems,
I have to assume the blade assembly is just poorly designed for this model.
Sunbeam really need to fix the bearing problem before selling any more.
large jug
I dislike the noise it makes - turns out to be a grinding noise in the bearing of the blade assembly. I bought a replacement blade assembly assuming that it was a one off problem, but the replacement blade is now grinding as well.
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jebdraMid North Coast, NSW
- 10 reviews
Terrible
Good blender performance, very very noisy, major problems with parts failures - particularly so-called sealed bearings. It seems that the blade bearing is not up to the job.
Good power and speed. Liquidises very well.
Absolutely atrocious noise level (really should come with a warning to use hearing protection). In 3 years - the control on the motor unit stuck - replaced under warranty. Then the bearing seal on the blade assembly failed about 3 months out of warranty - so I bought a new blade assembly. Then the jug cracked at the bottom (...Read more
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marcopolodipsidoloAU
- 2 reviews
Terrible
Never buy this product. I am very surprised that Sunbeam continue to sell it at all. It is so loud it hurts your ears and the plastic design is fundamentally flawed.
None to mention
This is one of the worst products that I have ever purchased. Other reviewers say it is noisy and compare it to an angle grinder and they are not exaggerating. I have to cover my ears to use the unit on high speed and if I was using this is the shed, I would wear ear protection.
But wait there's more, the plastic has cracked at the base and I haven't used this b...Read more
lender much at all because it is too noisy. The crack means that the contents leak through the base between the plastic and the lower metal seal. Tis means that I have the completely remove the gear mechanism from the plastic beaker after every use. A spanner like tool is provided for this purpose and it is really needed as it is not something that comes apart easily. The design of the plastic also makes cleaning difficult as the underneath of the beaker is poorly designed with difficult to clean parts. Contrary to the promotional blurb, it is not able to mix small quantities and needs to be about 1/4 full before the contents mix and even then, the square design means that some ingredients lodge in the corners. The base for this unit is also very heavy and overall, the unit is quite tall, so if you have it on a bench the top is too high.Similar opinion? Write a review on ieatwords.com.au!
tcca2002AU
OK
Simply the best. It perform what ever u want. It's not noisy as the one I purchase in America (different brand) that is 2 times noisier than this one.
Powerful, Elegant, Exellent taste
It does not last long. Some leaking for now using nearly one year. It may because I used it everyday.
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Powerful but parts let me down
I loved the power of this blender, great with ice. BUT I bought this product because of the warranty, it was expensive, hence I thought it would last longer than other blenders. The 3 year warranty was only for the motor not blade assembly which failed at about 1 year, very dissapointing. I have just bought another blade assembly so will see how long that lasts! The handle design is also poor with a small hole that lets water in when you wash it and won't come out.
Good power
Blade assembly, noisy
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anon149AU
will never buy sunbeam again
I purchased the PB9600 and had the jug replaced under warranty as it developed stress fractures around the base. Within a few months the fault developed again and this time they refused to replace it. The customer service rep insulted my intelligence by explaining that making a cold drink and rinsing the jug in tap water caused the metal blades to expand and crack the base of the jug. I don't think so! The temperature difference is not enough to cause that much expansion, it would have been picked up in R&D and quality control testing if that w...Read more
as the case, and it is the recommended cleaning procedure in the care instructions so doubtful it would be the cause of the problem. It took almost three months - five emails and three phone calls with nobody bothering to respond until I finally got a response about the second warranty claim. Their advice? buy another jug. My opinion? fat chance! appalling customer service, stress fractures developed in jug4 comments
ave to agree here. This is a great blender with a [censored word removed] jug. Everyone who has one has stress fractures in it. THey try to pin it on washing in the dishwaher - guess what i have never... Read more
washed it in the dishwasher. The plastic is hard and brittle. For the price paid for a supposidely good blender i feel absolutely shafted by these guys.agree poor quality and customer service
About to replace my second jug, the first one developed stress fractures and was replaced under warrantee but second one is no longer covered (same stress cracks). Have been able to source a new jug online $60 inc postage!
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bstar
- 4 reviews
- 2 likes
Smoothies?.Iced Coffee?..Frappes? Cafe Experience In Your Own Kitchen
My Experience with the Sunbeam Cafe Series has been extremely positive...
I Like to make a Health Smoothie/Shake that i learnt about in Thailand..
And to my pleasant surprise using my Sunbeam Cafe Series my own shakes had a much more smooth delightful texture, and with the powerful 2000 watt motor ICE CUBES was crushed to smithereens!
Allowing my beautifully blended meal replacement, to taste Icely Chilled.. Creating a delicious experience for my Sense of Taste.
Sunbeam You Have Outdone Yourself With The Cafe Series!
I Am IN Love with mi...Read more
3 comments
BAD PRODUCT (Only lasted 100 - 200 smoothies.) The bearing in the cutter blade unit is not able to be replaced easily. It requires the purchase of a new cutter blade unit which is EXPENSIVE. This is a BAD PRODUCT.
Great machine, works fine, not for wimps
Mine has not had a lot of use, and what use it did have was not heavy work. The bearing around the blade has worn loose and now wont hold water. We had a similar experience with a Sunbeam stick mixer.... Read more
No more Sunbeam products for us. The replacement parts are just over the top prices. They don't want to help you when you get a bad run with their product.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
laura.a.westbrookasked
Is this the same lender as the Villaware Moderno pro 1000 watt? Villaware does not make them anymore and I would love to get another. The blade did break but it was a great blender for the price.
1 answer
Brendan K.Sunbeam
Hi Laura.a.westbrook our new model PB9800 would be more like the villaware. Please see on our website.
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Customer C.Sunbeam
Hi Taj,
Sorry to hear.