Upon reading the other reviews, l too am disappointed with the kettle. I spent alot of money on this kettle and made the decision to purchase it for its brand name and functionality. It now leaks water from the "window level" and the lid has to be manually opened. Spoke to someone is customer service and because the warranty period has expired, are not interested in the complaint.
Will definitely not be buying any sunbeam product again

Considering how much this kettle is, I would expect the lid to keep working at the very least, however we are now unable to open the lid to fill the kettle. We have had this kettle for approximately two years. I see from older posts this is a common complaint with this model. I would reconsider buying another Sunbeam kettle and look at other brands that are much more reliable, given the price you are paying for this product. What a shame Sunbeam didn't bother to address this issue with the lid seeing it was quite a common complaint. I would not recommend this product.

I got the kettle from Myers to whom I had returned under warranty another make. Insisting I did not want a replacement, the staff actually suggested the Sunbeam to me with the promise of very little trouble AND gave me a generous discount, perhaps to rid themselves of a grumbling customer. This kettle has been a delight to use, looks good in the kitchen, gets compliments from use by visitors and, above all, is fast. Only this week has it glitched, the automatic shut off being inoperative. Let's face it, repair probably not worth it but, in spite of some of the comments here (Melting plastic? Really?) I will most like get another.

This kettle was replaced twice. First time the lid stopped opening and the inside plastic started disintegrating with pieces being located inside the kettle. The second time we had the same issue, plus the handle began to heat up to burning point. Also the handle became slightly detached. I simply did not want to deal with Sunbeam staff again either as the made me feel like i had misused the kettle.

Worked very well for two years. Love the variable temperature setting as I need a set temperature for my Aeropress coffee gadget. It looks great and I like the wide open mouth that makes it easy to clean.

2 years of use and it's started leaking from the transparent window. On close inspection, the window has developed very fine cracks which has weakened the integrity of the kettle. I came home and the contents of the kettle had drained into the base unit and inside the cupboards. Awful product, made even worse by the premium price it cost. Also bought a matching toaster which is average at best. I will avoid all Sunbeam products in the future.

I was so surprised when my kettle suddenly started to leak........I'd left it to boil and returned to find the bench top drenched in water. The seal around the window showing the level of water in the kettle no longer doing its job. A kettle costing $119 should last more than 4 years! I love the design of the cafe series but I have totally lost confidence in the Sunbeam brand. If they are not able to manufacture a product to do its job then its not a company I wish to give my hard earned dollars to.

The kettle was great until the lid release started to stick within the first 12 months. It progressed to not working at all and needed to be levered open. Now after three years the lid mechanism has completely crumbled and the lid has fallen out of the kettle. Most concerning was the hard and sharp bits of plastic that would fall into the kettle which my husband almost swallowed. Considering the price I expected better from Sunbeam. I notice three things:
1. Many complaints about the same problem
2. Made in China
3. Now discontinued
Sunbeam should have a product recall and replace these faulty kettles.

As per others, we were happy enough with this kettle and is quietness. After near 3 years the lid hinge mechanism crumble and failed. Still works but lid is a pain.

As usual in the modern world, manufacturers claims of quality are pure rubbish. These companies deliberately build in redundancy. It is a disgrace!

I can't tell when i bought it as the reciept is faded but so disappointed it leaks :( for an appliance with only one function im gutted its crap

Its leaked all over my benchtop abd i don't know whether to tale the reciept into david Jones to decipher or to call the acc about advice about products lasting a reasonable amount of time

They all seem to leak around the casing and glass level indicator. After some research I went to bunnings and bought some food safe clear sealant (the stuff that needs turps to clean up) it can cope up to over 200 degrees celcius. I put a very small bead around the metal glass join and then used a blade to clean off the excess. 24 hours later. You cannot see ANY repair and it worked completely. Very happy again.

Original purchase Dec'14 - Harvey Norman replaced July'15 after digital display mostly not working - now replacement kettle digital display rarely working & kettle has also started making long 'beeping' sound - rang Sunbeam & was told by the very helpful Katherine that Warranty period is 12 mths & basically end of story. Previous & less expensive kettles have lasted much longer than either of these.

Our was purchased in 2012 - we haven't had electrical problems and it was quiet for a while. Maybe it needed de-scaling as mentioned by Sunbeam.
After 4 years it started leaking just like others. Others had this occur sooner, so it looks like it might be a design issue.

This kettle was purchases just over two years ago from Harvey Norman. The lid hasn't opened properly for 6 months and this morning it gave me an ELECTRIC SHOCK when I pressed the start/cancel button. When spending over $100 for a kettle this kettle has been a serious lemon. So if you want that extra kick start in the morning and the extra challenge of trying to open the lid with your favorite tea spoon, this is the kettle for you. When you purchase Sunbeam your expectation is a good product. Now I will look elsewhere for the safety of my family.

As above, the lid jammed then broke off completely. The concept was good with the temperature display as I brew some 90C teas.

The kettle lasted about 2.5 years but when pay a higher price you expect good quality and a longer life for such a product.

Disappointed with Sunbeam.

I have had this kettle for just over 2 1/2 years, and it has had many problems with the lid not opening until recently it just stopped opening all together. Just yesterday the lid broke. Prior to this the kettle would stop working at around 48 and 65 degrees and sometimes not want to stop at 100 degrees. I found it hard to find another kettle that looked as good and was as solidly built as this kettle. But I am really disappointed with this product and with Sunbeam for making such a lemon.

The first 7 months was fine, very happy with the kettle, then it started to leak through the window. Had it replaced and it did the same thing again. Replaced once more and now there is a problem with the lid. Surely this product deserves to be recalled. For the price you do expect quality and for it to be long lasting. Maybe this I something the accc.gov.au should be involved in as Sunbeam seems to palm it off with no responsibility whatsoever.

Do not buy this kettle. After two years the window began leaking. This is incredibly dangerous as the water seeps into the base and can not get out. The customer service representative told me that electrocution can not occur as the safety switch would be tripped. I am glad Sunbeam relies on electrical safety switches to prevent their products from causing electrocution rather than making their kettle water tight.