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Sunbeam Cafe Series KE9600 Questions & Answers
5 questions from our users
Hi Sunbeam Customer Service, my kettle base unit START/CANCEL button works, but at different stages of the heating process, it stops working - sometimes the temperature reading spirals to zero and flies back up again. It seems very confused. The actual kettle heating element etc is fine. The computer is not.
This is my issue recently as well i have had the kettle for a while but the random beeping is a concern.
What i find is that it will sometimes not register that its got to 100 and sit at 99 and just b...
Hi Sunbeam,
Can you please advise how to fix the sticking lid issue that many of us are encountering after the unit is out of warranty? I'm sure that there is a simple fix as the levers all appear to still be working OK?
I will answer this myself. I called Sunbeam and they didn't have an easy fix for the lid sticking issue. Out lid finally became so stuck that a knife was required to lift it. After telling Sunbeam ...
Read morethat it was just out of Warranty they said no problem so long as I have the receipt they will replace! I ended up taking to Harvey Norman, Bunbury who were great and replaced despite it being 4 months out of warranty. 5 Star rating for Sunbeam and Harvey Norman Bunbury for service despite the faulty product. It makes me think that it is worth buying from Bricks and Mortar stores rather than online even if there is a price difference for the service.
I too have one of these sticking lid kettles which I managed to fix by simply paring a small .5 mm sliver of plastic off the locking tongue at the spout side of the lid making it effectively shorter a...
Read mores the issue I believe is in the release button wearing and not being able to activate the locking piece in the lid far enough for it to open. A Stanley knife was used but only take a sliver off,. Probably not a good thing to do if still in warranty period. Note the lid still fastens securely when shut. Graham
Hi,
I just LOVED my Sunbeam Kettle (KE9600). I've had it for 18months & it's worked perfectly!!! No leaks (like alot of other people have experienced). But....the lid became jammed so we could only refill through the spourt. I know it's not under warranty but is there anyway to fix it? New spring or something?
Cheers,
Vikki
I too would love to know how to stop the lid sticking. We've had our kettle for a little over 12 months and it has been great, but the lid sticking is a show stopper. The levers still appear to work ...
Read moreOK I'm wondering if it is lime scale build-up? Has anyone had any success? Has anyone bothered to contact Sunbeam? Sunbeam if you are reading can you please advise if there is a fix, this appears a common problem?
We have had our Sunbeam kettle for 3 weeks and the lid no longer opens unless prised open with a knife. Unfortunately we can’t find our receipt so have just wasted $100.
Sunbeam customer care please reply to our reviews on the review section. What's your say of the almost carbon copy of issues related to this kettle model? Sans the expiration of warranty, why is it that almost all of these particular model of kettle (9600) leaks shortly after warranty has expired? its an expensive kettle and should last at least 2 years rather than 1 year and 5 months like mine and the others. I'd appreciate a replacement & reply from your end. Thank you.
Giselle
I would also like an answer from customer care. Not good enough
Hi Kim, I found a dead lizard on a pool of water near the base of my Kettle that caught my attentionon monday, 16/2/15. I quickly switched off the power and checked the base and found out the leakag...
Read moree. I wonder if it's possible to take this up with the ACCC if we don't get any reply from Sunbeam Customer Care just to prove our point?
I have just purchased a Sunbeam KE9600 Kettle and am disappointed to see some sites on the internet say it is discontinued. Is this true.?
Is a new model imminent. If so when.
Thank You David.
Hi there - I am not too sure about this one David. I have no interest in purchasing another product from Sunbeam and would not consider this brand again. It wouldn't surprise me if it has been discon...
Read moretinued as it has issues. Just look at all of those negative product reviews. Good luck with your purchase.
Hi David,
Thank you for your query. ...
Read more To answer your query the KE9600 is still a current model, we just don't have stock at the moment it is on order and we should have stock by the mid-end October. If you have any questions please don't hesitate to contact me. Kind regards Saunoa Samuelu Customer Services Sunbeam Appliances (A trading name of GUD NZ Holdings Limited) Phone: 0800 786 232 Fax: 0800 333 888Hi David
I just spoke with the customer care lady yesterday as I have some issues with leaking kettle like the one you bought and she specifically said to me that this model is a discontinued - if w...
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