Extremely disappointed with this product . Only had for 2 years and the first one was swapped as the lid was faulty . 2nd one now the thermostat has gone and keeps beeping when trying to boil
. I think I will take my consumer law option as this kettle for $150 should last longer then it has . A Kmart $7 kettle would be a better option . Disgraceful

After using for 4 months the kettle had never been able to reach 100 degree. Ask for support yet no answer. Bad product and service. Not recommending this at all.

Worked great up until the 18month mark. Kettle has sprung a leak from the side window and now water pools underneath the body, near the element. I liked the feel and features of the cafe series and am disappointed that the kettle didn’t last the distance. I expected better from Sunbeam, especially at this price point.

The kettle dribbles when pouring. Always has since new. Purchased 2007.
All the numbers and titles came off due to cleaning with simple cleaners like spray and wipe. This also happened with the Cafe Series Toaster I bought.
I always hold the lid when I push the release to open. Probably why my hinge has not failed as many others have.
The base and connection has to be cleaned frequently to avoid the beep/ start over problem mentioned by everyone else here.
I purchased the kettle and toaster in 2007. I paid $79.00 for the kettle plus $119.00 for the toaster as a job lot.
I would say pretty average performance and design for the price.

The adjustable boil temperature and time information on the base are really useful and work well. The kettle boils quietly and fairly quickly. It's biggest drawback is the fragility of materials inside where the heat is. Like many posts here, first issue was the lid not opening when the button release was pressed. After putting up with that by prising the lid back to let the plastic catch release so the top could open, the plastic hinge broke.
The release mechanism seems to warrant a better design, and more durable materials in the hinge at such prices.

Like most I’ve had repeated issues with this expensive kettle and fortunately with the assistance of Consumer and Business Services I’ve had replacements under warranty on several occasions
I’m now needing a new kettle but can’t find another brand that heats to 40deg
Do I succumb and repurchase of is there a better equivalent available (first kettle purchased date given)

I had two of these kettles replaced under warranty but was told the warranty doesn't restart when you receive the replacement. The third one has now failed. All had the same problem. The plastic hinge on the lid disintegrates and sharp pieces of plastic end up in you tea, which if swallowed could cause serious injury. Do not buy this kettle. It is very expensive but the quality is very inferior.

Coating badly peeling off this kettle. Only 12 months old. Spoke to their customer service and was told “it’s just normal wear”wouldn’t do anything as it still boiled water.Looks so disgusting can’t be left out on bench anymore. Very poor quality and not impressed with the customer service Certainly wouldn’t recommend

The kettle worked well for 2.5 years. Then the lid started to stick and finally the hinge broke. Upon close examination it seem the plastic deteriorated and was not heat resistant. Why is it not made from Stainless steel like the rest of the kettle? This is the big weakness in design and manufacture.

Like others have said this has become unreliable, now randomly turning off and on, flashing “dry” warning and finally requiring a finger on the button until it boils. It’s regularly descaled and when it worked it was good, quiet and temperature accurate. We took an extended warranty as this was our second Sunbeam Cafe, the first failed well outside warranty. That extended warranty finished a month ago, disappointing.

Our first purchase of a KE 9650 was November 2016 and it was ok until we returned it because of rust issues in October 2017. We were given an other KE 9650 under warranty and it was working ok up until May 2022 when the plastic hinge on the lid disintegrated while poring boiling water and severely burning my wife’s hand. We are now looking at new kettles that have a better feedback than Sunbeam. Needless to say we are very disappointed with Sunbeam as we had been customers of their Maribyrnong Outlet for many, many years.

Good kettle for maybe year and a half then lid was not opening properly and internal parts started disintegrating and was finding black plastic bits in boiled water. Contacted Sunbeam to which they requested a receipt of purchase which I didn't have after so long. This was more of a safety issue as kettle only used to sterilise water for baby formula. Since then have bought a Kitchen Aid kettle which is so much better in design and quality.

Just scraped the 3rd replacement kettle which all had Lid and Base problems. The last kettle the lid would not open at all and the handle got that hot that it burnt my friends hand when she went to pick it up to pour. For the price we paid I thought we were going to have a real good kettle but no such luck.

Fortunately for me, this has been a very solid kettle that I use every single day, I haven't had any issues with it in the past 18 months. Pretty easy to use, has multiple programs and it looks great in the kitchen.
For all the people with the beeping issue, have you tried to descale your kettle?
I am almost sure that this issue is caused by limescale build-up on the temperature sensor inside the kettle.
Use Dr. Beckmann Appliance Descaler (generous amount), rinse, then cover the base of the kettle with white vinegar for an hour or so.

First of all, don't buy this if you want an accurate temperate. Secondly, mine only lasted two years. The lid doesn't open anymore. How disappointing.

Started off well, but in the past fortnight increasingly beeps at random temperatures, switches off below selected heat, and flashes DRY when it’s just been refilled. Pointless item. Purchased $149 David Jones, May 2018 - unable to use it October 2018. A waste of money and now I need to get a new one. Emailed requesting they send postage addressed box for return but no response. Poor product and poor customer service.

I bought this kettle. Within s few months kid started playing up. My husband managed to fix it at the time. Now it won’t open at all. Disappointed because it’s a sunbeam product, bought in June 2017, now not in warranty. Should of taken back earlier to Myers where I purchased.

Have not owned many kettles before as they usually last for years however this time decided to splurge and buy a cafe series to match my other appliances. This is on the top price end for a kettle and can honestly say it’s the worst I have had within weeks of buying sometimes the buttons didn’t work and the top then stopped opening as the push lever is faulty. I now have to open manually which can result in major burns. This is not a good quality product in my opeinion based on these issues