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3 questions from our users

harold r

harold rasked

Cafe Series KE9650

can you purchase new lid. my hinge has broken.



2 answers
Sunbeam
Customer CareSunbeam

Hello harold r,
Unfortunately we do not have that as a spare part. Can I ask how long you have had the kettle for?

Rick
Rick

Yep mine broke same as yours plastic hinge has separated after it became sticky to open, pretty crappy sunbeam cannot replace or supply a replacement part and what does age have to do with it ????

auntymad

auntymadasked

Cafe Series KE9650

How can I stop the random beeping when heating please?

3 answers
Belinda
Belinda

I too have random beeping. If I set it at 100 degrees the temperature goes up as it gets hotter. As it's heating, the temperature gauge goes down and it beeps. Then the gauge goes up and it stops beeping, then it goes down again and continues to beep on and off as the gauge goes up and down. It can do this about 20 times while I'm trying to boil it. When I can hear it's boiling and the temperature gauge has fallen again and beeps, I pick it up to pour. This is also a replacement one that leaked only a few months after buying, now out of warranty. Going out to get another kettle today but it definitely won't be Sunbeam. Very poorly made and very disappointed.



JlI
JlI

Any news on the beeping - how do you turn this off. mine has started to beep every ten degrees hotter. very annoying.

Steve
Steve

'PROBLEM SOLVED' to all, get a sledge hammer and flatten it (sarcasm of course lol) that is the only solution to this problem as there is no solutions! Sunbeam haven't thought of this problem, and that is funny because, Sunbeam have had this kettle design for many years and this problem since this kettle was released 8 years ago, as my friend bought one then and had the same problems and he got a refund and bought a different brand kettle, no problems after that.

If your product is under warranty then you either 'Take it back and get it replaced' or as in my case, when I complained that the kettle was beeping (just out of warranty about 14 moths old) the guy at Sunbeam told me that they will 'give me a 20% discount' on another Sunbeam kettle and/or any other Sunbeam product that I buy. Whippy, I was jumping up and down for joy (sarcasm), That was useless, as the kettle broke down and didn't function at all and I had to throw it out, shortly after that . Thanks Sunbeam, never ever again.

Tina greeves

Tina greevesasked

Cafe Series KE9650

I'm looking at buying this kettle but the reviews are poor. Have sunbeam made any changes for the complaint of leaking kettle?



2 answers
dean
dean

Hi Tina,
I am not sure, I looked at the kettle yesterday while shopping for a new one and it looks the same to me. I have purchased a kettle that comes with a 3 year warranty.

Steve
Steve

WARNING DO NOT BUY THIS KETTLE!!! I gave it a 1 out of 5 but that should be a -5!!! This kettle is a bad design and bad quality, it comes at a very expensive price too!!! If you want to waste your money then 'dont tell me that I told you so'!!! This is my simple answer to your question!

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