Sunbeam Cafe Series Kettle Questions & Answers

The same happened to our first kettle and we oersted with it even though our son bought us a new one which remained in its box till ours became unusable due to the lid. The new one only lasted three weeks. Soon after starting to use it the mechanism attaching the handle to the body loosened and it became an electrical danger
All we got out of Sunbeam was” thank you for letting us know - we’ll look into it”. No refund, no replacement on either unit.
Stay clear of these kettles - DANGER WILL ROBINSON

Yep mine broke same as yours plastic hinge has separated after it became sticky to open, pretty crappy sunbeam cannot replace or supply a replacement part and what does age have to do with it ????

I too have random beeping. If I set it at 100 degrees the temperature goes up as it gets hotter. As it's heating, the temperature gauge goes down and it beeps. Then the gauge goes up and it stops beeping, then it goes down again and continues to beep on and off as the gauge goes up and down. It can do this about 20 times while I'm trying to boil it. When I can hear it's boiling and the temperature gauge has fallen again and beeps, I pick it up to pour. This is also a replacement one that leaked only a few months after buying, now out of warranty. Going out to get another kettle today but it definitely won't be Sunbeam. Very poorly made and very disappointed.

Any news on the beeping - how do you turn this off. mine has started to beep every ten degrees hotter. very annoying.

'PROBLEM SOLVED' to all, get a sledge hammer and flatten it (sarcasm of course lol) that is the only solution to this problem as there is no solutions! Sunbeam haven't thought of this problem, and that is funny because, Sunbeam have had this kettle design for many years and this problem since this kettle was released 8 years ago, as my friend bought one then and had the same problems and he got a refund and bought a different brand kettle, no problems after that.

If your product is under warranty then you either 'Take it back and get it replaced' or as in my case, when I complained that the kettle was beeping (just out of warranty about 14 moths old) the guy at Sunbeam told me that they will 'give me a 20% discount' on another Sunbeam kettle and/or any other Sunbeam product that I buy. Whippy, I was jumping up and down for joy (sarcasm), That was useless, as the kettle broke down and didn't function at all and I had to throw it out, shortly after that . Thanks Sunbeam, never ever again.

I will answer this myself. I called Sunbeam and they didn't have an easy fix for the lid sticking issue. Out lid finally became so stuck that a knife was required to lift it. After telling Sunbeam that it was just out of Warranty they said no problem so long as I have the receipt they will replace! I ended up taking to Harvey Norman, Bunbury who were great and replaced despite it being 4 months out of warranty. 5 Star rating for Sunbeam and Harvey Norman Bunbury for service despite the faulty product. It makes me think that it is worth buying from Bricks and Mortar stores rather than online even if there is a price difference for the service.

Hi Tina,
I am not sure, I looked at the kettle yesterday while shopping for a new one and it looks the same to me. I have purchased a kettle that comes with a 3 year warranty.

WARNING DO NOT BUY THIS KETTLE!!! I gave it a 1 out of 5 but that should be a -5!!! This kettle is a bad design and bad quality, it comes at a very expensive price too!!! If you want to waste your money then 'dont tell me that I told you so'!!! This is my simple answer to your question!

I too would love to know how to stop the lid sticking. We've had our kettle for a little over 12 months and it has been great, but the lid sticking is a show stopper. The levers still appear to work OK I'm wondering if it is lime scale build-up? Has anyone had any success? Has anyone bothered to contact Sunbeam? Sunbeam if you are reading can you please advise if there is a fix, this appears a common problem?

I would also like an answer from customer care. Not good enough

Hi Kim, I found a dead lizard on a pool of water near the base of my Kettle that caught my attentionon monday, 16/2/15. I quickly switched off the power and checked the base and found out the leakage. I wonder if it's possible to take this up with the ACCC if we don't get any reply from Sunbeam Customer Care just to prove our point?

Hi there - I am not too sure about this one David. I have no interest in purchasing another product from Sunbeam and would not consider this brand again. It wouldn't surprise me if it has been discontinued as it has issues. Just look at all of those negative product reviews. Good luck with your purchase.

Hi David
I just spoke with the customer care lady yesterday as I have some issues with leaking kettle like the one you bought and she specifically said to me that this model is a discontinued - if which imo reply was that ' I'm not surprised considering the questionable quality...' - for your information, mine started leaking 1 year and 5 months ( warrant has expired) - as with the other owners who expressed discontent on this product. It was good until it started leaking. So good luck on yours!