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Sunbeam Cafe Series Espresso EM7000 Questions & Answers
EM7000 (Stainless), EM7000RE (Red), EM7000G (Graphite), etc...180 questions from our users
Jade C.asked
Hi,
I bought this just over a week ago, upgraded from the minni barista.
I don’t think the pressure is working in the machine. The pressure gauge does not move when pulling shots (I have played around with grind size and amount of coffee in a double shot). We are getting no creamer either.
Could this be faulty?
2 answers
The pressure pump in my unit broke at the neck and had to be replaced. As your unit is only a week old it should be covered by warranty. The machine makes great cappuccinos.
Start with freshly ground beans. If your beans are old, no amount of fine grinding will save them. The grind size should be fine for espresso coffee. The degree is fineness required fluctuates during the day, so play around with this. Pack the ground beans tightly into the basket. If the grind is not fine enough the water will go straight through without registering on the dial. Does the machine pump water for a black coffee (tap on rhs of the machine)? If not there is a problem.
Theresaasked
The pressure gauge on my machine isn’t working.Its brand new.Any tips?
No answers
Roger Goebelasked
What is the maximum cup height that can be used with this machine
No answers
My machine has been leaking underneath for quite a while now and I can't find the leak or stop it. It is ruining my bench what do I do it is still under warranty
3 answers
when did you buy the machine?? have you checked the water container hasnt got a crack in it? or does it only leak when its turned out?
It is actually the model with the grinder and this is the replacement from my original purchase last year. Reservoir is not damaged from what I can see. I think it is leaking underneath
its not a em7000 then if the grinder is built into it
David B.asked
My second EM7000 is about to expire. The first one made about 10000 cups over 7 1/2 years, the second about 8000 over 6 and a bit. I love these machines. Can I buy a new one at Bing Lee or DJs? I want NO other machine.
1 answer
Customer CareSunbeam
Hello David,
So happy to hear that you love your Sunbeam coffee!
The Good Guys range the EM7000 right now, give them a go.
Robynasked
My EM7000 is 7 months out of its 12mth warranty. Last weekend I replaced the seal as it started to spray coffee everywhere whilst making my coffee. After replacing the seal it was worse than ever. I spoke to a coffee machine repairer they advised me to take the new seal out and make sure there weren't coffee grounds between the seal and around the head. When I unscrewed the shower head, I noticed a small hole in the head. It wasnt there when i replaced the seal. It looks like a tiny rust hole. I clean my machine regularly. My last smaller machine lasted 10 yrs using it everyday and I am not doing anything different. Why would this happen under 2 yrs? You might expect it to happen after 10 yrs.
1 answer
sounds like coffee to fine and is backing it up. try to make it courser and put less in it.
Anita B.asked
I have lost the rubber blind filter... can i use a commercial one? I can borrow one from my work
1 answer
i never got one in my box when i bought it new but a commercial metal blink filter does fit in the group heads, just like the VST baskets fit in them.
Anita B.asked
Hi. Can you use a commercial blind filter on the em7100? I've lost my rubber one but can borrow the one from my work but it is a commercial one.
No answers
Brett D.asked
Hi, ive had my EM7000 for just over a year now, ive just replaced the group head seal as i wasnt able to make the proper pressure. I have my sunbeam grinder EM0480 as fine as it can go and im having to tamp the coffee as hard as i can to just make pressure or fall short of it. Ive ran a cleaning tablet thru with no success. Any information would be helpful. Thank you
3 answers
Check to see if you can out a washer under bottom grinder blade after tou take it off. Will lift it up making it able to be adjusted finer.
Brett I'm having the same problem! Ive also got a Sunbeam grinder... It's literally grinding as fine as it can and I'm tamping the coffee as hard as I can and the water is still pissing out.... It's horrible. Did you work out what your issue was? SOS!
Yeh i have, it was combination of things. I buy a 1kg of beans at a time and they were a few weeks old which effects the way they grind, also i bought some more washers for my grinder and added 1 which makes the grind finer. But the freshness of the beans seems to be the course for me. Hope that helps :)
Kaeren S.asked
My Em7000 seems to have steam pressure problems - no pressure to texture or heat the milk. I have cleaned the machine both the thermo block and steam and thermo descaling. I can hear the pump working and the thermo block is hot so I'm not sure what is wrong with it. My machine is 6 1/2 years old and worked well all this time.
2 answers
Customer CareSunbeam
Hello Kaeren S.
So sorry to hear about this, we do have sunbeam repair agents that will be able to assist you further. Find your closest agent here: https://www.sunbeam.com.au/en/Service-Agent-Locator/
Hi, I was having the same problem. I have had the machine for a year and use it regularly. The pressure went around 6 months ago. Anyway I solved it! I removed the shower screen from the group gasket with a screwdriver and found the two discs underneath were black. Washed them both, put back in and pressure gauge is working again!
Cherylasked
I have had this machine for about 3 months when I press button for coffee nothing comes out of that part just water comes through water spout instead steam wand working ok?
1 answer
Customer CareSunbeam
Hello Cheryl,
Better be safe and return to your retailer and have then assess the machine for you.
Phillip M.asked
the steam knob on my machine is getting very hard to turn on and off.
Are there any drawings that show how to dismantle it and apply some grease in the correct areas?
1 answer
Customer CareSunbeam
Hello Phillip M.
No, we do not have anything that illustrates how to do that. Can I ask how long you've had the product?
Paul W.asked
Hi my 8month old machine is making a buzzing sound when pressing 1shot manual etc buttons to express coffee.
I use the machine everyday day and it has been cleaned regularly
1 answer
Customer CareSunbeam
Hello Paul W.
I'm not quite sure what has happened here but given that it is only 8 months old, it would be best to take it to a repair agent and have them look at it. What ever the repair costs are will be on us under your repair warranty.
Find your local agent here: https://www.sunbeam.com.au/en/Service-Agent-Locator/
Kateasked
Hi I have had this machine for 4 years now with no issues. It has suddenly lost coffee pressure completely. I have put the tablets through with no change in pressure. Could this be the pump and if so what is the cost to replace this part.
Cheers Kate
2 answers
Customer CareSunbeam
Hello Kate,
Asking one of our Sunbeam service agents would be the best course of action, they can advise on if it needs a repair or not. Find your local agent here: https://www.sunbeam.com.au/en/Service-Agent-Locator/
Fine up the coffee grind and see if thats your issue. Often if you change coffee beans it reacts differently
peterasked
How often do you need to change the shower head washer in the group head?
1 answer
Customer CareSunbeam
Hello Peter,
The manual suggests for it to be changed every 6 months but that would depend on your use and everyday cleaning.
Page 23 of manual for instructions: https://www.sunbeam.com.au/Root/Specifications/InstructionBooklet/EM7000_ib_1.pdf
Product code and where to buy:
1. SHOWER HEAD PLATE (EM70017): http://spares.bigwarehouse.com.au/product_info.php?cPath=81834_81835_95417&&products_id=1736080
2. SHOWER HEAD PLATE AND SCREW (EM70017A): http://spares.bigwarehouse.com.au/product_info.php?products_id=1736085
Allan P.asked
I need the manual for repair purposes
1 answer
Customer CareSunbeam
Hello Allan P.
Find Manual here: https://www.sunbeam.com.au/Root/Specifications/InstructionBooklet/EM7000_ib_1.pdf
Find your local repair agent here: https://www.sunbeam.com.au/en/Service-Agent-Locator/
Justinasked
Hello - where can I purchase a new anti calc cartridge? Seems like most are from EBay, or online retailers rather than main stream stores.
Thanks - Justin
1 answer
Customer CareSunbeam
Hello Justin,
Yes, online stores are the best place to order the FILTER ANTI-CALC CARTRIDGE. EM69101 - is the product code so you can get the right one.
Another way to get the part is to purchase it through our service agents, find your closest agent here: https://www.sunbeam.com.au/en/Service-Agent-Locator/
Joanna Masked
Hi, My EM700 is new. I have had a lot of coffee machines but with this one, the pressure guage is barely moving and there is no crema??
2 answers
Customer C.Sunbeam
Hi Joanna M,
It could be the grind of your coffee, the tamping etc and may take some time to perfect. If you would like to troubleshoot please call us on 1300 881 861 for help
Hi I too am having an issue with my coffee pressure, it also doesn’t move and unable to get a good head on my frothy milk, any advice
Sonia H.asked
No water is coming through my coffee it is just coming from the bottom into the tray
1 answer
Customer C.Sunbeam
Hi Sonia H,
You will need to call us on 1300 881 861 so we can troubleshoot to see what's happening.
Anneasked
The coffee is not as hot as it has been. Would prefer it to be a bit hotter again. What could be the problem
4 answers
Customer C.Sunbeam
Hi Anne,
Thank you for contacting Sunbeam. Have you tried re-setting the thermoblock temperature instructions in the booklet? It is under the advanced settings. You can also try the factory re-settings. If this does not resolve please contact Sunbeam Customer Care on 1300 881 861. Kind regards Sunbeam.
I will try these suggestions. Many thanks
Many thanks seems to have worked.
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