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Sunbeam SecretChef HP5520 Questions & Answers
3 questions from our users
Crystal Rasked
My slow cooker is smoking at the bottom and has rubber smell. It is brand new and never used before, is this normal?
3 answers
Ours did smell a little bit on the first use. After that it has been OK. I assume it is the element affecting sheathing on the wiring. If it continues over the next two or three uses I would take it back.
Customer C.Sunbeam
Hi Crystal. As Brushy26 said, there may be initial burn off of manufacturing oils when you first turn on the machine. This should stop after a few minutes and is fine to use. If this issue continues beyond the first use, there may be a different problem and I would advise to bring back to the store.
Can’t bring back to store as it’s past the 12 month warranty stage. Just haven’t used it till now. I’ve sent yous an email about my experience and have received no reply.
Jv21asked
My meat comes out tough as an old boot every single time I cook in In?! What am I doing wrong?? I initially thought maybe it was that the lid doesn't really secure that well on this model and its just a cheap one but everyone above seems to love it?
No answers
Casaberthasked
Hi, I am considering either the HP5520 (or 4520) against the HP5590. It appears the only difference is the automatic switch to keep warm when meal is cooked. Is this a necessary requirement if you will not be home? I have noticed most customer reviewers have the 5520. Also which size is best for a family of four, with occasional leftovers.
1 answer
We have the HP5520, ours is 5 years old, the 5520 will easily feed a family of 4 ( easily ), this is our second slow cooker of the exact same model, seem's to get a bad rap from people, read the bad rap, but make a informed decision from all points of view, we have friends who have the exact same model with no problems, IF you have a problem then get it fixed !, the cooker is left on in the mornings, come home to a hot meal, we have no problem with the cooker, happliy boils away in either fast or slow mode, the simmer mode works as it should. Sunbeam warranty ALL their products, something goes wrong use it !, hope this helps you decide.
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