Sunbeam SecretChef HP4520 / HP5520 Questions & Answers

Ok thanks I will check link
Regards

I do not know. At the same time I am old enough for it to be irrelevant.

@Customer C. That is fine for you to just say that, though it needs to be backed up with verifiable test reports supplied to the customer. I asked for the documented test reports and was told they aren't available.

Unfortunately I can't really comment as I never touch the outside when it is on. On the rare occasions that I have to move it, I always use the handles. We don't have small children, which I assume is behind your question.

Ours did smell a little bit on the first use. After that it has been OK. I assume it is the element affecting sheathing on the wiring. If it continues over the next two or three uses I would take it back.

Can’t bring back to store as it’s past the 12 month warranty stage. Just haven’t used it till now. I’ve sent yous an email about my experience and have received no reply.

We have the HP5520, ours is 5 years old, the 5520 will easily feed a family of 4 ( easily ), this is our second slow cooker of the exact same model, seem's to get a bad rap from people, read the bad rap, but make a informed decision from all points of view, we have friends who have the exact same model with no problems, IF you have a problem then get it fixed !, the cooker is left on in the mornings, come home to a hot meal, we have no problem with the cooker, happliy boils away in either fast or slow mode, the simmer mode works as it should. Sunbeam warranty ALL their products, something goes wrong use it !, hope this helps you decide.

Gaya a slow cooker will cook your rice, but it won't cook as quick as in a rice cooker - so it depends on what you prefer. Do you want to put on before going to work and then it is ready when you get home or do you want to cook the rice as you need it? I use my microwave to cook my rice as it is quicker than a slow cooker.

Hello Yi, from my experience, the burning plastic smell is likely to be normal if you have only used it a few times. It should definitely subside after that. I do believe that the outside shell of the slow cooker will get hot as it warms up, but I don't recall it being at a burning level nor getting so hot so quickly. Then again, I must admit that I have never purposely touched it to find out. The ceramic insert will most definitely be burning hot after it warms up but I always use oven mitts when removing it. I also worry about appliances around children but thankfully mine is still young & cannot reach up to the bench top. It is advisable to have it operating out of reach somewhere or if your children are older, warn them not to touch. Not sure if I have been of much help with your enquiry. If you are still unsure, may be best to approach your retailer or sunbeam directly for a more informed answer, just to ensure that you don't have a faulty appliance. Kindest regards:)

Hi Y1 - I can appreciate your concern with children around. You will need to put the slow cooker out of reach as the outside certainly gets hot to touch. The new slow cookers have hotter elements than the older ones. For example my old Breville slow cooker is 170 - 185 w whereas the Sunbean is 220- 240w.This means you need to ajust your cooking times. To find the above information turn the base (metal part) upside down and the information is there. As far as the smell goes that could be because it is new however I have also a Russell Hobbs slow cooker which when on high it has a similar smell. This cooker is now 5-6 years old.
The major fault of the Sunbeam slow cooker ( apart from being too hot) is the lid does not fit properly and lets all the steam escape and dries out the food being cooked as well as cooking the food poorly.. To overcome this I now put tin foil under the lid to just go beyond the lip of the cooker and this has solved these problems.
Hope this helps you.
Rose 55