115 questions from our users
Dana Dasked
Milk not frothing up despite sounding like it should be
1 answer
I think that it depends how you make. I am suggesting to watch some hints on YouTube.
chownasenasked
Our em4300 is 13 months old, just out of warranty, it's pumping water continuosly into drip tray like several other people have same problems. Sunbeam not answering phones or replying to message sent via their website. does anybody know if there is a fix for this problem
No answers
Bapasked
Hi! We bought our Sunbeam mini espresso barista yesterday. Have gone to make coffees today and the handle is extremely tight. My boyfriend (luckily stronger than me) is also unable to make a coffee as we can’t insert the grinds and pull it to the centre.
Has anyone else had trouble with the handle grip being extremely tight?
Thanks guys!
2 answers
Yes, the handle is initially tight, very tight. It loosens a little bit after some time. After 1 month of use I can report that it is still tight-ish. I don't mind this as it indicates the seal between the two components is tight and that means all the steam pressure is going through the coffee and not escaping elsewhere.
Thanks Rob! Really appreciate the help!
Elaine P.asked
If I insert the group handle & turn to centre or turn over way with no coffee in it I have no trouble but when it has the coffee grinds in & tampered to the right level it is hard to turn to centre & twice as hard to twist it to remove it I have to hold onto the machine & get my husband to help to twist it. should it be that hard? what can I do as I dont want a hard job just to get a descent coffee.
Thankyou any suggestions
Elaine
No answers
Annaasked
Hi I have a new Sunbeam mini barista and am just getting used to it. I drink my coffee black, so pretty much an Americano, but when I use the machine the coffee is coming out quite bubbly. I imagine I am either tamping too hard, or too gently, but it always comes out with air in it so the coffee has bubbles all over the top. How can I stop this happening?
No answers
Jessica R.asked
Hi
My machine is pouring water from inside the spill tray when the machine is off. Only plugged in from the power point. It does not stop til the power point is turned off. You can’t make a coffee because the machine is trying to heat up when you turn the dial and will pour out cold coffee
Please help!
No answers
Jessica R.asked
Hi my coffee machine is running water directly into the drip tray (not from the group head) when the machine is not on on plugged in from the wall - it doesn’t stop til the power point is off
The machine was purchased 1 yr and 3 months ago
Jillianasked
Sean C.asked
HI All, I have had the machine for a week. I turn it on and it warms up like normal for about 15 seconds or so, then the steam light flashes quickly and the machine wont work after that, cant change the settings etc. anyone know what that means?
1 answer
I have the same problem. Flashing steam light and nothing works. Mine doesn't do the warming up part though, just goes straight to flashing steam when turned on
Charlie Kasked
Hi I have the EM4300 and it has been great. We make 2 coffees a day on average and I perform the descaling procedure about every 4 months. I bought it from Myer for Christmas 2018 so it’s about 15 months old. On the weekend I went to make the morning coffee and when I put it on the 2 cup position it started spitting water out of the steamer wand. I turned it off and turned it back on but the same thing happened. I went through the descaling mode again, thinking it might be a blockage but no change. What do I do next. Please help it’s been 3 days with no coffee so the house is very tense in the mornings. Please can someone help me?
No answers
Bella Wasked
I’ve recently purchased this coffee machine and am having troubles with under-extraction. When I go to remove the grip handle the grind is quite wet... Not too sure what I am doing wrong. Advice much appreciated!
Becsasked
The steam light seems to flash, even when not using steam wand.
When trying to pour coffee shot, steam light starts flashing and machine stops. Only way to stop it from flashing is to turn off and try again.
At times when I turn the machine on, steam light flashes straight away and no other function works on machine.
No answers
Kateasked
Hi I'm having the same issue as Brad and Penny, my Sunbeam Mini Barista leaks out of the steam wand instead of through the coffee filter. The machine is only 13-14 months old. We've done our best to troubleshoot ourselves. Hoping there is a solution.
No answers
Pennyasked
I came to this site to see if there was anything l could do that l hadn't already.
Just like the customer here Brad, my machine has suddenly started squirting water out of the steam wand when lm trying to make a coffee. The coffee is just dripping and nothing much else is happening.
I have cleaned and tried everything suggested In the manual.
Just a little disappointed as l only purchased this little over a year ago.
Is there anything you can help me with?
Penny
[email removed]
No answers
Gabriel B.asked
Our mini barista has always worked great but all of a sudden the ready light (in between the one cup and steam picture) will no longer turn on and when I try to make a coffee water drops out the side of the group handle
2 answers
Customer CareSunbeam
Hello Gabriel B.
Please follow the troubleshooting steps on page 22, third problem:
https://www.sunbeam.com.au/Root/Specifications/InstructionBooklet/EM4300_3245_A_IB_Web.pdf
Hi Gabriel did you managed to fix the issue? I’m facing the same problem as well
Helenasked
My mini barista is 6 mths new. Worked fine on Sunday... then Monday, water will not stop pouring on either 1 or 2 cup option. Please advise how to solve. Thank you Helen
4 answers
Customer CareSunbeam
Hello Helen,
Have you put through a descaling/cleaning cycle?
Yes, I run water through weekly. I only use filtered water.
Customer CareSunbeam
Given you have followed the manuals instructions to no avail, please return the unit to your retailer for a replacement because it sounds like a faulty unit to me.
Mini barista1asked
I am having a hard time reaching your customer help line. I am having trouble with my mini barista EM 4300, which is leaking water underneath. The machine was bought in june, 2018. This is the second mini barista I have had. The first one lasted about three years. What can you do to rectify this problem. I think the machine should last longer than 18 months, especially as it is only used to make two coffees each day.
2 answers
It sounds like what I've had - that a surge has scambled the electrics so the pump keeps pumping out the water in the tank. If all the water you have put in leaks out with a pump noise - this is your issue too.
I now have an adapter at the powerpoint with my new machine but a surge protector would be better.
I think I have a different problem with my machine. This has nothing to do with the pump. I have spoken to sunbeam and they are not at all interested in helping with this problem, telling me to get it to a service centre (300ks away), at my own expense to have it looked at. I am not happy that a machine that cost this much lasts just 18 months. From reviews, this is a common problem. This is the last sunbeam appliance I will be buying.
Brad S.asked
My Sunbeam Mini Barista is literally one week out of warranty, and now when trying to make a cup of coffee, water squirts continually out of the steam wand. I've descaled it, made sure the filter basket isn't blocked, but still the water pours out of the steam wand. Not sure what, if anything, I can try next?
1 answer
Customer CareSunbeam
Hello Brad S,
Please send me your details privately and I'll organize for a replacement to be sent to you.
james carruthersasked
pump does not work
3 answers
A useless machine only a few months old and already decrepit, do not recommend as too troublesome and finally gave up after only a few months... james carruthers 0400932455
I dont like anything about this machine,
Answer chuck it in the scrap bin and buy another anything BUT sunbeam...
Cherylasked
Every 3rd or 4th coffee the coffee leaks out of the part of the handle where its joined to the Tamper ... I have to throw out the brew and make a new one I am wasting so much coffee ...I have to throw it out and start over ... is anyone else having this issue Its frustrating ..
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