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SueMurray Region, NSW
- 20 reviews
- 3 likes
- Mixmaster Classic MX8500 (Silver)
- Verified purchase
Sunbeam used to be a reliable brand
I purchased this mixer based on previous great service from a Sunbeam Mixmaster I had many years ago. I have used it, very successfully about 4 times. Today I was making a cake and stopped it to scrape the sides and when I turned it on again....nothing! I tried everything, removing then reinserting beaters, remove and replace the bowl, even tried the second bowl and it simply would not work.
I will be returning it to the store tomorrow for a refund. Very dissapointing when such a well known, previously reliable brand is now producing inferior products. The inconvienience of having to return an item then shop for a replacement is enough to prevent me trusting that brand again.
I dont recomend this product.
Purchased in June 2021 at Bing Lee Physical store for $170.00.
1 comment
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Didn’t last long
Bought for my wife 2 years ago mx8500 now motor runs but beaters don’t work. I am like so many others. Thought Sunbeam was STILL a good product so I would buy another one. Should have looked at the product reviews. Talk about cheap and nasty. How disappointing. As other people have said. Just a heap of junk. Shame on you Sunbeam you have trashed your good name with rubbish to make a few extra dollars. Dumb Dumb Dumb
Purchased in March 2021.
1 comment
Customer C.Sunbeam
Hi Gary Gray,
We are sorry to hear of your experience with the MX8500. I will be sure to pass this on to our product team for valuable feedback. Kind Regards Sunbeam
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glenbasLaunceston, TAS
- 2 reviews
worst sunbeam mixmaster ever
After owning a Sunbeam for over 30 years we decided it was time to upgrade, We purchased the silver model almost 2 years ago. We only used the mixer occassionally, to cream butter & sugar or whip cream, maybe 2 times a month. A few weeks ago I contacted Sunbeam as the mixer could only be used on low speed, if we turned it up the beaters would jam. I was advised to take it to our local sunbeam repair agent which i did. I collected the machine today to be told it was no good any more as the gear box had seized !!! I am so angry that after minimal use over a 2 year period it now has to be thrown out. NOT GOOD ENOUGH. Last time I will ever buy Sunbeam
Purchased in November 2021 at Begents Electrical Launceston 7250 for $350.00.
1 comment
Customer C.Sunbeam
Hi glenbas,
Sorry to hear of the issue with the MX8500. I will be sure to pass this feedback onto our Product and Tech teams.
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Find out how Sunbeam Mixmaster Classic MX8500 (Silver) compares to other Benchtop Food Mixers
Know better, choose better.
Bec OAU
Bowl doesn't spin
Highly disappointed with this mixer. My husband purchased it for me for Christmas 2017 from Myer, I went to use it today (2/1/18) for the first time to discover the bowl did not spin with the large or small bowl attached. We will be returning this appliance and will purchase another brand.
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Sunbeam florence broadhurst design is a disgrace
Florence broadhurst mixer really poor hardly mixes. The bowl doesn't lock into place properly very bad machine waste if money.
The toaster is fine but the mixer complete let down.
Pity because sunbeam was a trusted brand for me, I'll never buy sunbeam again.
The mixer has made me not bother using it and I cool alot.
I wouldn't waste time, effort or money on sunbeam mixers again.
I could've got a better machine from target it chosen the Kenwood.
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Attaching and rotating bowl is a nightmare
I recieved this as a gift. I had the issue of bowl not attaching or detaching properly. At about 1 month old the base fell apart it was replaced whole new machine but i still have the same problem. Its useless! I also have issues putting beaters in and quite often the beaters bump together to the point where i have small metal peices from beaters in my mix. Would not reccomment at all, should really return it. Dont want to offend my mother in law with sending it back as i wouldnt replace with the same mixer again.
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Elaine55AU
Problem detaching bowl
I brought this mix master, and after one use I could not detach the bowl from the base. One day I decided to unscrew the bottom and found that a small spring was not affixed where it should have been, after reattaching the spring I could finally remove the bowl. It works just fine now.
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Terrible product with possible intention by company to fail for replacement?
The product has a terrible life span and when trying to see where things have gone wrong internally discovered that it was intentionally built so that maintenance and part replacement is nearly impossible!
Ours is stuck on high speed and I believe it is something to do with gears yet not being able to effectively access the whole internal area Sunbeam is forcing customers to replace?
Only other option is paying $100 for someone to tell me they can't fix it either.
Very put off Sunbeam products after this experience.
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snookies
- 31 reviews
- 39 likes
Better than a hand mixer
This was given to me second hand and I'm not much of a baker so haven't used it a whole lot, and probably haven't given it a hard enough time like others here ... but it works fine for the pavs I make on occasion and has certainly lasted longer than a year.
I think it's fine for what it does. Nothing fancy and better than a hand mixer for those long mixes, like a pav. I like that it's not heavy like the kitchenaid and I can easily lift it in and out of the cupboard with the handle.
1 comment
Brendan K.Sunbeam
Hi Snookies,
Thank you for your great feedback on the Sunbeam MX8500!... Read more
If you require any further advise or information on the unit, please don't hesitate to give our Customer Care Team a call on 1300 881 861 and one of our representatives will be more than happy to assist. Kind Regards SunbeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Sunbeam Mixmaster Classic MX8500 (Silver) compares to other Benchtop Food Mixers
Know better, choose better.
Beth SSydney
Don't waste your money!
We received a Mixmaster as part of our Engagement Party Gift Registry. We had requested the mixmaster due to their stellar reputation. Less than 6 months later, only using it 3 times, the bowl seized on the mixer, we couldn't get it on or off or move it at all, so we took it back to Myer and received a replacement, which was great! Just over another 6 months later, again with minimal domestic use, the motor has just blown up... that's 2 units in 12 months... I just want my money back so that I am able to buy a mixer that doesn't have a catastrophic failure every 6 months!
Very disappointing, I won't be buying another Sunbeam product again, as there appears to be major faults with their design, durability and quality assurance!
1 comment
Brendan K.Sunbeam
Hi Beth,
I do apologise for the issues you encountered with one of our Sunbeam products. Your feedback is much appreciated and will be passed onto the product team. ... Read more
Kind Regards SunbeamSimilar opinion? Write a review on ieatwords.com.au!
Sunbeam failed after 2 years light use
When my Sunbeam mixmaster of 35 years finally died 2 years ago, I thought a new Sunbeam would be just the thing. Wrong. Purchased 4/2014, the rheostat speed is either off or flat out. Very disappointed after all these years and reviews seem to back this up for the brand.
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KatieLouLaunceston, Tasmaia
- 2 reviews
- 1 like
Great mixmaster
I love my machine, I was looking for a mixmaster that would work well and not cost the earth, within 6 months it had paid for itself, I love it.
I bought the Florence Broadhurst version from David Jones, which added a nice style aspect to the mixer too.
Would definitely recommend to any novice chefs out there.
1 comment
Brendan K.Sunbeam
Hi KatieLou
Thank you for your great feedback on the Sunbeam MX8500!... Read more
If you require any further advise or information on the unit, please don't hesitate to give our Customer Care Team a call on 1300 881 861 and one of our representatives will be more than happy to assist. Kind Regards SunbeamSimilar opinion? Write a review on ieatwords.com.au!
Rachel ABrisbane
Motor blew in first few months of use
I was so excited to receive this mixer as an engagement gift - all of my family have had older models of Mixmasters and swear by them.
Unfortunately the motor of my mixer has just blown up - the machine has been used occasionally for three months and I was only making meringue when it broke. I was careful not to overwork the machine as it tends to get hot very quickly, however it just doesn't seem to be powerful enough to handle basic recipes.
I was also disappointed to discover that the bowls of this mixer don't spin, it needs constant scraping and is very noisy to operate.
I don't imagine I'll be able to get a replacement as the device was a gift and I don't have proof of purchase.
1 comment
Brendan K.Sunbeam
Hi Rachel,
I do apologise for the experience you have had with the Sunbeam MX8500. Please give our Customer Care team a call on 1300 881 861 and one of our representatives will be more than happy to assist.... Read more
Kind Regards SunbeamSimilar opinion? Write a review on ieatwords.com.au!
MollyMacSydney
What a shame!
I also bought this for sentimental reasons. What a complete waste of metal, energy and money. The base doesn't turn, so I was hand turning the bowl and the beaters get caught on each other. The service centre offered no help. Take it off the market, it's useless piece of equipment. It is such a shame, I regret buying it.
2 comments
Brendan K.Sunbeam
Hi Molly Mac,
I do apologise for the experience you have had with the Sunbeam MX8500 ... Read more
Please be advised you have a 12 month warranty so please return the unit to the store of purchase with a copy of your receipt. Alternatively give our customer care team a call on 1300 881 861 and we can assist further. Kind Regards SunbeamThank you Sunbeam. That's what I did and on the third use of the replacement machine, the same problems occurred. I was told that the 12 months had elapsed and there was nothing that could be done. ... Read more
Just fix your technology and these problems wouldn't occur.Similar opinion? Write a review on ieatwords.com.au!
Useless Piece of Junk
I wish that I had read the reviews before I bought this utterly useless machine. The beaters don't even hit the bottom of the bowl, I have to physically turn the bowl to get it to turn around. This is the most useless thing I have ever bought. They should take it off the market immediately.
1 comment
Brendan K.Sunbeam
Hi Suzie Q,
I do apologise for the experience you have had with the Sunbeam MX8500. Please give our Customer Care team a call on 1300 881 861 and one of our representatives will be more than happy to assist. ... Read more
Kind Regards SunbeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Sunbeam Mixmaster Classic MX8500 (Silver) compares to other Benchtop Food Mixers
Know better, choose better.
Utterly Utterly Useless
I bought this for sentimental reasons remembering the old mixmasters form the 60s. This reproduction is rubbish. The bowl keeps sticking to the base and won't come off. Had to dismantle the base and hold the serrated plastic ratchet to get it off but it just keeps sticking. It's a design fault. Bowl doesn't turn effectively, beaters get hot and it doesn't mix well. It's a useless piece of junk and I would take it back if I could, unfortunately I am now in the UK.
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DazzaBIllawarra, NSW
- 15 reviews
- 9 likes
This model is a Dud
Everything every other reviewer has stated is true. Bowls stop spinning, mixers are hard to insert, food comes out of the bowls and the bowls get stuck to the base. If you are in the middle of mixing it means you physically have to pick the whole machine up (& it is not light) and turn it upside down to get your food from the bowl. This is my second machine after Sunbeam replaced the first one when the bowl got stuck and no amount of effort could unlock it. When I contacted Sunbeam they didn't even question it when I mentioned the stuck bowl. T...Read more
hey just advised me to return it to the store for a new one. Now my second one has the same problem and is now out of warranty. There is obviously a design flaw with the model & I would not recommend anyone to buy it.Similar opinion? Write a review on ieatwords.com.au!
t00dlesQLD, 4000
- 60 reviews
- 39 likes
Devastated!
I am so disappointed in this machine, I could cry! I bought it for myself for Christmas and it doesn't work how it should :( The bowl turns ONLY when you keep touching it to move. It doesn't scrape the sides which means I am constantly sticking a spoon in the bowl. The attachments are impossible to get into the machine. It has just really upset me! :(
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SpudGreater Melbourne (Metropolitan), VIC
- 5 reviews
Can't get parts to fix it & it's only 4 yrs old!
Had my sunbeam food processor for 20 years so bought the mixmaster. What a disappointment after only 4 yrs the turning circle gears broke and the poor service agent couldn't get the spare parts to fix it. He did his best, but now it's noisier and won't last. Will not be buying sunbeam again!
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KellNEudlo, QLD
- 2 reviews
Terrible! Don't waste your money!
I had an old Sunbeam for 20 years which I loved. I foolishly assumed they could only have improved them so bought the MX8500 thinking it would be fabulous but how wrong I was! It doesn't beat or cream properly & needs me to stand & manually move the bowl. The beaters take an age to get in - they are really fiddly & need to be in EXACTLY the right spot or they won't go in. The bowls get stuck in the base. I took one back 2 months ago & got it replaced with the same model and now this one has done the same thing - bowl is stuck! Called customer ...Read more
service & they said to take it back & that the 9700 model is better BUT I didn't WANT a planetary mixer!! I cook a LOT & I like the bowl to rotate as opposed to the beater so not sure what I am going to replace it with now!! Not happy! Bring back the old model & the glass bowls!!Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Lisa L.asked
I have one dough hook that isn't working and is loose when Inserted. The other beater attachments hit when spinning. Any suggestions?
2 answers
Customer CareSunbeam
Hello Lisa L.
I haven't come across this problem before, giver your local repair agent a call to see if this is repairable. We have a directory of repair service agents, find your local agent here: https://www.sunbeam.com.au/en/Service-Agent-Locator/
You will not be able to fix this problem, it is a design fault and new beaters will be chewed out in a very short time.
JODOasked
I have a MX 8500 and I thought it would spin the bowl. It does not. The bowl has been locked into position. Am I doing something wrong
1 answer
Have you got the wrong size bowl for the slider setting at the front of the mixmaster?? That little thing at the front that you can slide one way or the other. That is for the different sized bowls.
Anna Pasked
I inherited this mixer from a friend and I'm not sure how long ago she bought it (probably quite a while if I'm honest), but the speeds do not vary - it's all FAST.
Cheap and easy way for a fix please?
2 answers
I have an older bench mixer MX001G and this happens to me too. From numbers 1-12, it's all the same speed (the fastest). Very annoying when you just need to combine ingredients and don't need to beat egg whites.
Hi,
There are a couple of different things inside of the mixer, one is on the switch which is either a resistor or a governor capacitor. It is round like a C size battery and has a coating on it. The older ones had like a porcelain type coating. I believe this is what controls the speeds. Dave at davesrepair.com here in the US can probably help you. He has an email address on his website which you can ask him questions. Sometimes he takes a few days to reply but he did reply to some of my questions within a couple days. He may have the part/parts you need....Also there is a YouTube channel called vintage mixers and more. The gentleman that runs that channel fixes things like that and he may be able to help as well. You can ask him questions in the comment section of his videos. He has a lot of videos about different mixers and such and he may just have one about your particular model. Just search your make and model of mixer to see if there are any videos of your particular one. Hope this helps
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Customer C.Sunbeam
Hi Sue,
Thank you for contacting Sunbeam. We are so sorry to hear of your experience with our MX8500 and will be passing it on to our product manager. Kind Regards, Sunbeam