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MX8500 (Silver), MX8500W (White), MX8500R (Red), MX8500Y (Yellow)57 questions from our users
Brenda L.asked
How do I stop the beaters from making noise?
No answers
Carmel W.asked
I have a MX900W Mixmaster Plenery - several years old. I never needed to use the whisk or beater until now and I can not clip them in place as I do with my dough hook. Any suggestions?
No answers
Manojasked
There are so many negative feedback about this Product MX8500.
Do you have any comments on this model ?
What guarantee Sunbeam can provide this is not going to be a fail Model ?
1 answer
Mine stopped working almost imediately and had the inconvienience of returning it then purchasing a replacement...another brand. Others appear to have had many and varying issues with this model. I would never presume to tell another what to buy, however if you purchase one of these be prepared for the very high possibility of it failing. As for what Sunbeam can guarantee it wont fail, ask them.
Martaasked
Hi, my mixer has lost all slow setting and only runs on extremely fast. What could be the problem?
No answers
Greg M.asked
The mixer starts and runs a few seconds and quits. Whats a possible problem? thanks
No answers
Zoey B.asked
Can i use mixer with just plastic bowl?
Daveyasked
I have been given a sunbeam mix master classic and I'm having difficulties with inserting and removing the beaters. Are they meant to insert flush or with a small gap. I cannot insert them wthout a small gap.
And Now cannot remove them. Is it safe to turn on without being flush to the machine?
No answers
Melody S.asked
I have had my sunbeam stand mixer for a year, this is my second time using it the bowl that came with it will not stay on the turn table can you please tell me why and if you have a trouble shooting link that I can go on?
2 answers
Customer CareSunbeam
hello Melody S,
Could I please clarify - Are you not able to insert the bowl back into place or does the bowl get dislodged after you start using it?
The bowl can only be locked in place when the swing arm is in the lifted position - with the appliance off, click the black button on the side and use the handle to lift the beaters out of the bowl. Use the lever on the side below the bowl to select either the large or small bowl, then fit the bowl into the base - you should feel the notches on the base and bowl align with each other as the bowl seats itself, then turn the bowl clockwise about a quarter turn and you will feel it lock into place.
One of the beaters should have a grey collar, the other is white. Ensure the grey collarded beater is used in the left hand side slot - it's marked with a black dot. If you have them the wrong way around the bowl won't turn.
Click the side button to release swing arm back down into the bowl until it clicks into place.
Maggie S.asked
I have a sunbeam Cafe Seris 850 watt mixmaster. The beaters are starting to clack together badly whilst mixing. What is the problem? Do I need new beaters? Maggie
7 answers
Customer CareSunbeam
Hello Maggie S,
Does the wear look like it's on the beaters or the part where they are inserted into the mixer?
Could I also ask, how long have you had this mixer for?
Thanks for reply.
I have had the mixer for probably over ten years, but it has not been over-used during that time. Its appears that the beaters are looking a bit rough on the edges. But then, is this normal?? It certainly sounds like its the beaters that are hitting together and not at the point of insertion into the mixer.
Customer CareSunbeam
Hello Maggie,
If that is the case you can purchase a set from a number of sites:
1. http://www.elliselectricals.com.au/product.php?id_product=180
2. http://spares.bigwarehouse.com.au/product_info.php?cPath=81834_81847_92533&&products_id=1687298
Jayne L.asked
I love my mix master I have had it a 3 or 4 years know but my spinners stop spinning the motor is still running, I have a Hearitage Series legacy edition S Model 2351 can I fix this?
3 answers
Customer CareSunbeam
Hello Jayne L.
We have service agents all over Australia, give your local agent a call to see of it is repairable:
https://www.sunbeam.com.au/en/Service-Agent-Locator/
I live in Canada
Customer CareSunbeam
Sorry about that Jayne, I won't be able to help you unfortunately since you have contacted the Australian branch of Sunbeam.
To contact Sunbeam Canada please follow the link: https://www.sunbeam.ca/en_CA/customerservicecontact?cid=contactus
They will be able to advice you on where to go for repairs or if they can replace it for you.
Helen M.asked
I have had my Sunbeam Mixmaster Classic for a few years and really only use it for kneading dough. It is now smoking and not kneading slowly like normal but at a crazy pace? Is it worth fixing or throwing away?
Sandra .asked
What is wrong with the sunbeam mix master, when it is plugged in it makes a noise like it is turning, but it is not turning?
1 answer
Customer CareSunbeam
Hello Sandra,
The beaters might not be inserted properly?
See instructions on page 4: https://www.sunbeam.com.au/Root/Specifications/InstructionBooklet/MX8500_ib_1.pdf
Sonja B.asked
Is the base where the bowl sits not supposed to move?
1 answer
Customer CareSunbeam
Hello Sonja B,
Yes, the bowl is designed to spin. This is not a planetary mixers so the beaters don't move around the bowl, to ensure that the beaters mix all your ingredients the mixing bowl moves.
Lisa L.asked
I have one dough hook that isn't working and is loose when Inserted. The other beater attachments hit when spinning. Any suggestions?
2 answers
Customer CareSunbeam
Hello Lisa L.
I haven't come across this problem before, giver your local repair agent a call to see if this is repairable. We have a directory of repair service agents, find your local agent here: https://www.sunbeam.com.au/en/Service-Agent-Locator/
You will not be able to fix this problem, it is a design fault and new beaters will be chewed out in a very short time.
Trevor Wasked
Our Mixmaster Classic MX8500W is three years old and might have made 10 - 12 cake mixes. When we last used it, their is only one speed & it seems to be over revving & getting hot.
We are relucent to purchase another Sunbeam Classic. What is the problem?
2 answers
Hi Trevor. I returned mine after a couple uses as it stopped working. You could try contacting Sunbeam. I didnt replace mine with another Sunbeam, i bought a Breville and love it.
Customer CareSunbeam
Hello Trevor W,
I haven't come across this problem before, giver your local repair agent a call to see if this is repairable. We have a directory of repair service agents, find your local agent here: https://www.sunbeam.com.au/en/Service-Agent-Locator/
Traceyasked
Hi there, is there meant to be a something holding the turn table on the bottom once you put it in the hole? I have tried to use it & it vibrates & moves around my bench? Thank you
1 answer
Customer CareSunbeam
Hello Tracey,
The Mixmaster classic is not a planetary mixer, the bowl is designed to spin so that the beaters can reach and mix all the ingredients in the bowl.
I hope that helps... I think that is what you are asking. If not please reach out again.
Kellyasked
My Sunbeam Mixmaster Classic has had the large bowl stuck for so long. No matter how I try and release it from the base turntable, it wont budge. Any tips?
3 answers
Yes, throw it in the bin and buy a Kenwood, otherwise it will keep giving you trouble
Customer CareSunbeam
Hello Kelly,
The only time the bowl is hard to release is when you might have locked it in at an angle. bring your eyesight level with the bowl to see which side it is angled to and when twisting to release put more pressure on the elevated side to push it back down into place.
Will give this a try! Thank you
Judy D.asked
Beaters won't lock in place sunbeam power plus mixmaster, any help?
1 answer
Customer C.Sunbeam
Hi Judy D,
Hard to say without seeing. Does it look like anything has come loose?
suzanneasked
why did my mixmaster get hot after 5 minutes of beating butter and sugar
2 answers
I would suggest contacting Sunbeam and asking them.
Customer C.Sunbeam
Hi Suzanne,
Thank you for contacting Sunbeam. Our mix masters do heat up after a few minutes in use however - it shouldn't be too hot after only 5 minutes. If purchased within the last 12 months and you have your receipt please return it to the store of purchase for a replacement. If you do not have your receipt, please call us on 1300 881 861. Kind Regards Sunbeam
Brendaasked
The beaters are too far above the bowl to effectively mix ingredients (about 1/4" clearance). My 89 year old mother finally gave up and used her hand mixer to make cookies. Is there any way to adjust the height of the beaters so they are closer to the bowl?
1 answer
Customer C.Sunbeam
Hi Brenda,
Thank you for contacting Sunbeam. The attachment height cannot be adjusted on the MX8500. It will depend on the quantities used. Kind regards, Sunbeam
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