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Reviews

1.3

4 reviews
5
(0)
4
(0)
3
(0)
2
(1)
1
(3)
  • Build Quality
    1.0 (3)
  • Value for Money
    1.0 (3)
  • Noise Level
    3.5 (2)
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mac

macMelbourne

  • 4 reviews

Health and safety risk - should be recalled

published

Purchased 5 months ago and barely used until last few weeks. The paint on the handle above the spout has already bubbled from the steam and chipped off so this has been going into the kettle and I have been drinking this!! Noticed the kettle doesn’t turn off sometimes and continues to boil until manually turned off. Can’t return to Myer as I did not keep the receipt. This kettle is flawed by design and is both a health risk and safety risk - why hasn’t it been recalled?



Purchased in November 2021 at Myer.

Build Quality
Noise Level
Value for Money
Margaret

MargaretHobart, TAS

One Star is for appearance only.

published

I purchased this kettle also because of its great appearance. However the bronze colour melted off above the spout and the spout was filled with it. As I have been unwell I rang Sunbeam Sydney 3 times for details of the material as I have been unwell. Eventually they emailed me details of components of brass colour. On the phone I was also told this kettle had been taken off sale now for safety. Looking here i see it is still for sale. Maybe it has not caused my health problem as I cannot find in the components list any health problem but I hope they do take it off and issue a warning just in case. Also because the coating melts off. I am able to get a refund.

Purchased in June 2021 at Harvey Norman.



PaulineB35

PaulineB35Sydney Surrounds, NSW

  • 11 reviews

Do not buy

published

3 months use & this kettle is losing its finish on the handle in several places where the steam hits. Customer service not interested - will only replace. Don’t want another one!

Purchased in September 2021 at Bing Lee Online store for A$145.00.

Build Quality
Value for Money
2 comments
Sunbeam
Customer CareSunbeam

Hello PaulineB35,
Please see you private message for a reply.



PaulineB35
PaulineB35

I have resolved the issue with Bing Lee who were extremely helpful and offered the refund that I wanted. Unlike Sunbeam who would only talk about a replacement. My review of the product & Sunbeam customer service stands.

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NKC

NKCSydney, NSW

Smells like plastic

published

We have boiled water a dozen times and the kettle still smells of plastic. The water gauge on the outside is a little tacky once the water has been boiled also. Not sure if this is dangerous

Purchased in July 2021 for A$165.00.

Build Quality
Noise Level
Value for Money
1 comment
Sunbeam
Customer C.Sunbeam

Hi NKC,
Thank you for contacting Sunbeam. This is highly unusual. I will be sure to pass this onto our product team for feedback. Please return this kettle back to the store of purchase for a replacement. Kind Regards, Sunbeam

Questions & Answers

homebuilder09

homebuilder09asked

Sunbeam New York Collection Pot Kettle KE4410

The paint keeps peeling above the spout. I think the steam is causing it. We have had it replaced not long ago but the colour on the handle is starting to blister again. Is this a design fault?

No answers
Anthony S.

Anthony S.asked

Sunbeam New York Collection Pot Kettle KE4410

We purchased Sunbeam kettle 4410 from Harvey Norman (Joondalup) three weeks ago. This morning we set it going with the water just below 1.5lt mark but the kettle continued to boil & wouldn't shut off. We tried it again & the same thing happened. It would be dangerous if it boiled dry. What do we do now?

1 answer
Sunbeam
Customer C.Sunbeam

Hi Anthony S.
So sorry to hear of this. Please return it to the store of purchase for a replacement. Kind Regards Sunbeam

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