macMelbourne
- 4 reviews
Health and safety risk - should be recalled
Purchased 5 months ago and barely used until last few weeks. The paint on the handle above the spout has already bubbled from the steam and chipped off so this has been going into the kettle and I have been drinking this!! Noticed the kettle doesn’t turn off sometimes and continues to boil until manually turned off. Can’t return to Myer as I did not keep the receipt. This kettle is flawed by design and is both a health risk and safety risk - why hasn’t it been recalled?
Purchased in November 2021 at Myer.
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MargaretHobart, TAS
One Star is for appearance only.
I purchased this kettle also because of its great appearance. However the bronze colour melted off above the spout and the spout was filled with it. As I have been unwell I rang Sunbeam Sydney 3 times for details of the material as I have been unwell. Eventually they emailed me details of components of brass colour. On the phone I was also told this kettle had been taken off sale now for safety. Looking here i see it is still for sale. Maybe it has not caused my health problem as I cannot find in the components list any health problem but I hope they do take it off and issue a warning just in case. Also because the coating melts off. I am able to get a refund.
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PaulineB35Sydney Surrounds, NSW
- 11 reviews
Do not buy
3 months use & this kettle is losing its finish on the handle in several places where the steam hits. Customer service not interested - will only replace. Don’t want another one!
Purchased in September 2021 at Bing Lee Online store for A$145.00.
2 comments
I have resolved the issue with Bing Lee who were extremely helpful and offered the refund that I wanted. Unlike Sunbeam who would only talk about a replacement. My review of the product & Sunbeam customer service stands.
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NKCSydney, NSW
Smells like plastic
We have boiled water a dozen times and the kettle still smells of plastic. The water gauge on the outside is a little tacky once the water has been boiled also. Not sure if this is dangerous
Purchased in July 2021 for A$165.00.
1 comment
Customer C.Sunbeam
Hi NKC,
Thank you for contacting Sunbeam. This is highly unusual. I will be sure to pass this onto our product team for feedback. Please return this kettle back to the store of purchase for a replacement. Kind Regards, Sunbeam
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Questions & Answers
homebuilder09asked
The paint keeps peeling above the spout. I think the steam is causing it. We have had it replaced not long ago but the colour on the handle is starting to blister again. Is this a design fault?
No answers
Anthony S.asked
We purchased Sunbeam kettle 4410 from Harvey Norman (Joondalup) three weeks ago. This morning we set it going with the water just below 1.5lt mark but the kettle continued to boil & wouldn't shut off. We tried it again & the same thing happened. It would be dangerous if it boiled dry. What do we do now?
1 answer
Customer C.Sunbeam
Hi Anthony S.
So sorry to hear of this. Please return it to the store of purchase for a replacement. Kind Regards Sunbeam
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Customer CareSunbeam
Hello PaulineB35,
Please see you private message for a reply.