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BernMaeSydney, NSW
- 2 reviews
Unbeatable value.
Great little performer. But as with all espresso machines, it needs to be paired with a good grinder that will cost you two to three times the price of the machine. The grinder is by far the most important component of a brewing setup and has the biggest effect on the flavour outcome. Only use freshly roasted coffee beans - purchased about two weeks from the roasting date, and consume the beans within a month. Avoid supermarket beans and pre-ground coffee because these products are stale.
Purchased at The Good Guys for $90.00.
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ShaneASydney Surrounds, NSW
A great little bench warmer.
I have had this machine for 18 months, purchasing it from Target for $129, and it has been very good.
I would consider myself a coffee snob, and I like to roast my own beans to a level that I prefer. I have several means available to me to make a good coffee, including cold drip, several percolators and a significantly larger Sunbeam Cafe series machine. For personal reasons I needed a cheapie in a hurry, and this was perfect for what I needed. It made a nice cup of coffee, with minimal warmup time. The steam wand also functions according ...Read more
to it's purpose. However, a week ago, the water under pressure started leaking out past the seal, with the group head attached and locked into place. Fine, I thought... I'll buy a new seal, as it could probably use it now. New genuine seal arrived today and was promptly fitted, ensuring that the grooves lined up with the notches. All good, and ready to go...! Still leaking! I like to think that this machine can be made to be serviceable again, as I abhor throwing things out at the first sign of resistance. It does make a very good espresso and macchiato, and is worth holding onto.
Purchased in October 2021 at Target Australia for $129.00.
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Sunbeam - WORST CUSTOMER SERVICE!!
My machine broke after 3 months of use. I contacted Sunbeam who agreed to replace the product. This was over 5 weeks ago!
What I found out was they addressed the delivery incorrectly. When it was returned they did nothing. Never thought of contacting me or re-sending it until I worked it out. Then I was promised an express delivery, never happened. And to this day, over a week since it was resent allegedly, they have not provided me with a tracking number even though I have asked 3 times and I am still without a machine.
God help you with you have to deal with this incompetent bunch. All I want is my money back now.
Purchased in June 2021.
3 comments
Please, i got no where with them today. They asked me cut the cut cord and throw out the machine for a second time. Ref #00735283
Customer CareSunbeam
Hello again Jonathan,
I have escalated your case - I have confirmed your address is correct and approved your replacement. You should have your replacement within 5 business days. You will have an em... Read more
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Find out how Sunbeam Piccolo Espresso EM2800 compares to other Manual / Semi-Automatic Coffee Machines
Know better, choose better.
BobaGreater Melbourne (Inner), VIC
- 3 reviews
Reasonable result
I've never had a machine before so perhaps I'm expecting to much. The machine is very easy to use. I don't use the frother. It makes a good cup of coffee and gives an excellent crema. However it isn't warm enough. Sunbeam replaced my first machine but the replacement is the same. The green indicator light goes off even before a very small cup has been filled. It is also quite noisy. I bought because I wanted a cheap simple machine and Choice recommended it. If the coffee was hotter I'd be happy but because of that I couldn't recommend it. Incidentally the after sales service from Sunbeam was excellent. Quick, positive and helpful.
I now just give the coffee a quick zap in the microwave to bring up the temperature.
Purchased in June 2021 at Target Australia for $109.00.
3 comments
Customer C.Sunbeam
Hi Boba,
Thank you for the good review. Espresso coffee is never as hot as instant boiled from the kettle but microwaving to your liking can be a good option...
Thanks for the quick response. The Sunbeam after sales service has been great. Many companies don't respond to reviews so it's good to see that Sunbeam are interested in customer reviews.
Customer C.Sunbeam
Hi Boba,
We appreciate it...
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John M.Metropolitan Adelaide, SA
- 4 reviews
Perfect coffee at bargain price
Had this machine for 6 years and have just had to replace the brew head seal ($15 delivered via eBay). Quick warm up and very easy to use.Makes perfect coffee and good milk frother. Never missed a beat just hope I can still get replacement deals when I next need to replace it. Not as stylish as some machines but the quality of the coffee is what counts.
Purchased in May 2021 at Big W Retail Stores for $99.00.
1 comment
Customer C.Sunbeam
Hi John M. Thanks for the great review. Enjoy ! Kind Regards Sunbeam
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AlbyBallina
- 2 reviews
- 3 likes
Very good coffee Great value
Had this machine for six years and hasn’t missed a beat. Makes excellent espresso and froths milk very well. Provided fresh quality beans are used and you have a good idea how to make a barista quality shot you won’t find a better result in a machine 10times the price. (Mine was $99).
Nice and compact and easy to clean.
Only maintenance is I run a cleaning chemical through it once a year and replaced group head and froth wand silicon seals after 4yrs.
Would not hesitate to purchase another should mine die.
Purchased in February 2021 at Big W Retail Stores for $99.00.
1 comment
Customer C.Sunbeam
Thanks for the great review Alby
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myselfPerth, WA
- 2 reviews
- 3 likes
Value for money
I'm very happy with machine, very good for medium single cup. I take only black coffee. I do have one problem with Group Handle. I unscrew the little screw to clean the handle than I noticed whole thing was mouldy (look like). I could not clean the handle, it appears coating its gone and left black stains. That part its not Staines steal. That metal don't like hot. I'm still using the machine but it does put me off because I have to pull apart every time after use. Please can you tell me why is that happening I do love my little machine. I got the machine online on 30/08/2017. Hope I hear from you soon. Thank you
Regards
Sonja Turina
Perth
4 comments
Customer C.Sunbeam
Hi,
You shouldn't need to take screws off to clean. You really should just remove the filter basket and scrub all over and this should take care of the cleaning for the handle.
Yes I did that but when I remove the screw and under the black round plastic part was look a like mould and all over the little holes where coffee comes out. Coffee didn't coming out as before. That ... Read more
is the reason why I did removed screw than I find out that holes was almost blocked. I had a similar coffee machine before (Breville) but no any kind of this. Design of handle was slightly different. If is only to remove filter basket would be breeze, but even that is the bit hard. Anyway I'm writing to you and asking for advice or your opinion how can I resolved this issue. Sunbeam is very well known brand but some of the product could have faulty designs. If I have to removed screw once in 4 weeks I will be very happy, but doing that every time no I'm not happy. RegardsCustomer C.Sunbeam
Hi The filter basket needs to be removed from the handle to give it a good clean....it can be quite tight whilst new. You could try using a toothbrush to get around the screws and into the holes in the filter basket itself.
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Nene
- 2 reviews
- 3 likes
Stopped working after 6 months
I was very happy with this machine at first, it made lovely espresso. Then 6 months later it started to leak from the seal where the group handle attaches. It doesn’t matter what type of coffee I use, it just doesn’t work anymore. I’ll be spending a bit more next time to get something that lasts longer.
1 comment
Customer C.Sunbeam
Hi Nene, it could be that there is a problem with the rubber seal but hard to say.
Please return to the store of purchase with your receipt as your machine is still under warranty and the store will replace it for you.
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ConnieRedcliffe
Love my Piccolo
I’ve had my little Piccolo for around 7years and has been used every day. Unfortunately I’m going to have to buy a new machine pretty soon as the cup now stays stuck in the machine when I remove the wand and it hurts my arthritic hands to remove it.
It’s been a brilliant. I’m hoping I can buy another.
3 comments
Customer C.Sunbeam
Hi Connie. Thanks for the great review!! The EM2800 is still available to buy through all major retailers.
Thanks Sunbeam. I have enquirer in department stores here in my area. None of them sell the Piccolo.
Do you have a list of places in or around Brisbane. Would really appreciate your help. Thanks. connie
Customer C.Sunbeam
Hi Connie. Unfortunately we don't have visibility of the retailer's stock levels so I can't guarantee you of a place to purchase. If it's easier for you, you can purchase directly from www.sunbeam.com.au and we will post it directly to you!
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Find out how Sunbeam Piccolo Espresso EM2800 compares to other Manual / Semi-Automatic Coffee Machines
Know better, choose better.
JessMelbourne
Fantastic Coffee Machine
I love this coffee machine. The stream wand to froth the milk is the perfect size, I used to be a barista and compared frothing the milk with the sunbeam vs my mum's expensive machine (cant remember the brand but it was a $600 purchase) and hands down the Sunbeam makes much better milk. If you're like me and only making 1-2 coffees a day then don't waste your money on a fancy machine - this is all you need.
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Didn't get to make coffee because water tank leaked like a sieve returned it and replacement did the
Didn't get to make any coffee as the water reservoir leaked like a sieve. Liked the fact it came with a milk jug and cup warmer tho. Second machine leaked as well but store wouldn't replace a second time but refunded money instead so bought a Delonghi instead which I'm very happy with.
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jay
- 6 reviews
- 1 like
Does the job
I purchased this machine to practise my milk frothing but this machines milk frother air nosel is not very strong so it takes abit longer than an industrial machine. That being said, it does make beautiful coffee, just like barista made if you get your milk right. It heats milk well. It is easy to use, a little noisy but not too bad, not enough to be annoying. Easy to clean and maintain, not too bulky so doesn’t take up much bench space.
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Robperth
- 10 reviews
Great value for money
Paid $99 for this at Big W on special. The machine is small enough to travel with me in my suit case. I've had it for 2 1/2 years now and it hasn't missed a beat. Its been on oil rigs and half way round the world to the UK and back many times. Coffee needs to be pre-ground but for $99 makes better coffee (if you know how to make coffee) than most coffee shops in Perth WA. Would recommend this product anytime especially if you are looking to travel with it. Steamer works real well. Big thumbs up.
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leila
- 5 reviews
- 1 like
not bad
coffee machine is great in all experience coffee always tadted amazing
very easy to use ! easy to clean but it had its down falls it was loud nd graonsof coffee wete never melted proply it would be hard to get take out were the coffee went in it would jam alot aswell but its not bad
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LisaBrisbane
- 4 reviews
- 1 like
I love it
We have a cafe series Sunbeam machine that is a couple of years old and bought this for the smaller footprint and it does exactly the same job for 1/6 the price. It is compact on the bench and has the cup warmer. Its easy to use if u r used to frothing milk. I grind my own beans in the cafe series grinder and the machine delivers a nice crema and a great taste. Similar to the double wall on the cafe series. Its perfect for a couple or small family who doesnt drink a million coffees a day. You can just froth milk and make hot chocolate too, It h...Read more
as nice pressure and I like how the spill tray can be taken out to fit a taller glass. Ideally for the price this is a steal. Nice coffee for a fraction of the price of other machines. What you save you can spend on beans. Its easy to fill and easy to clean. Nice one!Similar opinion? Write a review on ieatwords.com.au!
Find out how Sunbeam Piccolo Espresso EM2800 compares to other Manual / Semi-Automatic Coffee Machines
Know better, choose better.
RJ MSouth West, WA
- 11 reviews
Works as it should....
Bought this on ebay for my wife who just finished a barista course.
Pretty basic but a good starting point to see if she continues interest.
Makes all the coffees she learnt in the course (8?) and is good inexpensive fun.
12 months warranty which is good.
Even if it only lasts a year or so, it is still good value at the $100 purchase price.
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Great but leaking water,
I've just bought this machine few days ago. It's a nice creamy espresso but already leaking water from water rereservoir. I wondering, I can repair to change new O-ring??I don't want to have a repair at Sunbeam company because it's need to cost delivery fee n wait a couple of months I think..
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imawag
- 11 reviews
- 13 likes
- Verified purchase
So hesistant to write another review on a Sunbeam Coffee machine but...
this one has worked perfectly for the last 2½ years. Purchased in Feb 2015 from Harvey Norman at $106.90 inc delivery. No bells or whistles - a great little coffee machine that does all on an individual basis. A one cup wonder. Two cups from one scoop - forget it - weak and diluted. But one cup at a time - excellent. Takes up minimal bench space. Easy to clean. Quick and reasonable quiet - great for morning and afternoon lates and frothing milk for a hot chocolate before bed for a good nights sleep.
3 comments
Another 2¼ years on. Still working perfectly - have had mixed experiences with Sunbeam Coffee Machines but this time they have got it right. 4½ years on and just keeps working with so far no issues at... Read more
all. If it fails tomorrow - won't mind reckon got great value.Now 5 yrs on and hasn't missed a beat. That's at least 3650 lattes plus hot chocolates - let's say 4,000 uses as a conservative guess. The Crema is superb and the frothing wand excellent. In the morn... Read more
ings slightly overfill the metal jug to about halfway - then place it in the freezer for a few minutes for extra chill while preparing the coffee. Froth it up to the very top and use a third for my porridge - still enough to fill my mug of coffee. Probably one of the best purchases I've ever made.Customer C.Sunbeam
Hi imawag,
Thanks for the great review! Enjoy. Kind Regards Sunbeam.
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IsabelleGold coast
- 7 reviews
- 1 like
Ok
It was an ok machine. A little bulky so it was put in the cupboard, which meant that when I felt like coffee I usually couldn't be bothered taking it out of the cupboard and getting it ready. So in the 2 years I had it, I probably only used it less than ten times. It made nice tasting coffee although a little bit loud. Easy to operate. In the end i sold it on gumtree and bought a pod machine.
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LBBRISBANE
- 11 reviews
love this machine
This machine was 99 from big w and we love it. We use it every day- sometimes 2x a day and never had an issue. Its easy to use and had a frother which is also handy. We liked it so much we bought them all as Christmas presents for our family.
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Questions & Answers
Evyasked
Help!! Can anyone tell me please, if there should be a single hole in the base of each of the 1 and 2 cup filters?
Mine have no holes, yet I can't see anything in the instruction booklet about piercing the holes initially. Although in the 'Care and Cleaning' section, it states "Insert a pin into the single hole in the base of the filter".
2 answers
Yes. There is a single hole in the exact centre of the base of each filter. It is below the words 1-Cup or 2-Cup.
You don't have to make the hole it is already there.
Bob
Thank you Boba. I was expecting the holes to be right through the filters, which is not the case. On closer inspection after reading your answer, I could see it clearer, They are like shallow holes!!!
Deanoasked
Hi,,my son bought me the Sunbeam Picolo coffee machine in 2014,it's still going strong,makes a great cuppachino and froths the milk well too.It's just dripping a little water from the seal around the tamper,just wondering if i can get a replacement seal and put it in myself.
Thanks.
2 answers
Yes you can.
I got one a couple weeks back from eBay, it was about $18 delivered. Just search for Sunbeam EM2800 coffee machine seal.
The hard part is getting the old one off. I used a precision flat-blade screwdriver, and made the change in under a minute.
Just be sure to clean the surface of the machine, under the seal. You will be surprised at how much coffee sneaks its way under there.
Thanks Shane
I appreciate you taking the time to answer my question.
All the best to you.
Regards Dean.
Tiff Masked
The steam pressure is not working. I turn it on and wait a few seconds and then the steam that’s built up expels through the machine. This is the second time I’ve bought this sunbeam piccolo machine because of its capability. And the second time I’ve had this issue, it’s only just outside of its 12 month warranty also. What can I do?
1 answer
I usually turn my machine on about 10 minutes before I want to use it. It only takes about 30 seconds to warm up though. On my one, the steam can take a couple of cycles of the internal pump, then it gets going properly. Mine dumps the excess steam through the water outlet, once I turn the dial back to the top position.
Hopefully this description helps you.
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Customer CareSunbeam
Hi Jonathan,
I apologies about the level of customer care you have had, I would like to help you resolve this issue. Could you please provide me with your case number?