??!

Reviews

3.6

81 reviews
5
(31)
4
(20)
3
(10)
2
(9)
1
(11)
  • Build Quality
    3.7 (6)
  • Value for Money
    4.2 (6)
  • Ease of Use
    3.8 (6)
  • Cleaning & Maintenance
    3.5 (6)
  • Noise Level
    2.0 (3)
  • Product is used
    • Daily (5)
    • Weekly (1)
  • Consistency
    4.2 (5)
  • Milk Frothing
    3.4 (5)
Previous
Next
BernMae

BernMaeSydney, NSW

  • 2 reviews

Unbeatable value.

published

Great little performer. But as with all espresso machines, it needs to be paired with a good grinder that will cost you two to three times the price of the machine. The grinder is by far the most important component of a brewing setup and has the biggest effect on the flavour outcome. Only use freshly roasted coffee beans - purchased about two weeks from the roasting date, and consume the beans within a month. Avoid supermarket beans and pre-ground coffee because these products are stale.



Purchased at The Good Guys for $90.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Consistency
Milk Frothing
Product is used Daily
GrinderMacap M2M
See all answers
ShaneA

ShaneASydney Surrounds, NSW

A great little bench warmer.

published

Purchased in October 2018 at Target Australia for $129.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Consistency
Milk Frothing
Product is used Weekly
GrinderALDI Stirling Designer Collection Burr Coffee Grinder (Mar 2020)
See all answers

Sunbeam - WORST CUSTOMER SERVICE!!

published

My machine broke after 3 months of use. I contacted Sunbeam who agreed to replace the product. This was over 5 weeks ago!

What I found out was they addressed the delivery incorrectly. When it was returned they did nothing. Never thought of contacting me or re-sending it until I worked it out. Then I was promised an express delivery, never happened. And to this day, over a week since it was resent allegedly, they have not provided me with a tracking number even though I have asked 3 times and I am still without a machine.

God help you with you have to deal with this incompetent bunch. All I want is my money back now.

Purchased in June 2020.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Consistency
Milk Frothing
Product is used Daily
See all answers
3 comments
Sunbeam
Customer CareSunbeam

Hi Jonathan,

I apologies about the level of customer care you have had, I would like to help you resolve this issue. Could you please provide me with your case number?

Jonathan C.
Jonathan C.

Please, i got no where with them today. They asked me cut the cut cord and throw out the machine for a second time. Ref #00735283

Sunbeam
Customer CareSunbeam
Manual / Semi-Automatic Coffee Machines

Find out how Sunbeam Piccolo Espresso EM2800 compares to other Manual / Semi-Automatic Coffee Machines

Know better, choose better.

Compare all
Boba

BobaGreater Melbourne (Inner), VIC

  • 3 reviews

Reasonable result

published

I've never had a machine before so perhaps I'm expecting to much. The machine is very easy to use. I don't use the frother. It makes a good cup of coffee and gives an excellent crema. However it isn't warm enough. Sunbeam replaced my first machine but the replacement is the same. The green indicator light goes off even before a very small cup has been filled. It is also quite noisy. I bought because I wanted a cheap simple machine and Choice recommended it. If the coffee was hotter I'd be happy but because of that I couldn't recommend it. Incidentally the after sales service from Sunbeam was excellent. Quick, positive and helpful.
I now just give the coffee a quick zap in the microwave to bring up the temperature.

Purchased in June 2020 at Target Australia for $109.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Product is used Daily
See all answers
3 comments
Sunbeam
Customer C.Sunbeam

Hi Boba,
Thank you for the good review. Espresso coffee is never as hot as instant boiled from the kettle but microwaving to your liking can be a good option...

Boba
Boba

Thanks for the quick response. The Sunbeam after sales service has been great. Many companies don't respond to reviews so it's good to see that Sunbeam are interested in customer reviews.

Sunbeam
Customer C.Sunbeam

Hi Boba,
We appreciate it...

John M.

John M.Metropolitan Adelaide, SA

  • 4 reviews

Perfect coffee at bargain price

published

Had this machine for 6 years and have just had to replace the brew head seal ($15 delivered via eBay). Quick warm up and very easy to use.Makes perfect coffee and good milk frother. Never missed a beat just hope I can still get replacement deals when I next need to replace it. Not as stylish as some machines but the quality of the coffee is what counts.

Purchased in May 2013 at Big W Retail Stores for $99.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Consistency
Milk Frothing
Product is used Daily
See all answers
1 comment
Sunbeam
Customer C.Sunbeam

Hi John M. Thanks for the great review. Enjoy ! Kind Regards Sunbeam

Alby

AlbyBallina

  • 2 reviews
  • 3 likes

Very good coffee Great value

published

Had this machine for six years and hasn’t missed a beat. Makes excellent espresso and froths milk very well. Provided fresh quality beans are used and you have a good idea how to make a barista quality shot you won’t find a better result in a machine 10times the price. (Mine was $99).
Nice and compact and easy to clean.
Only maintenance is I run a cleaning chemical through it once a year and replaced group head and froth wand silicon seals after 4yrs.
Would not hesitate to purchase another should mine die.

Purchased in February 2013 at Big W Retail Stores for $99.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Consistency
Milk Frothing
Product is used Daily
GrinderCuisinart Coffee Burr Mill Extra Fine
See all answers
1 comment
Sunbeam
Customer C.Sunbeam

Thanks for the great review Alby

myself

myselfPerth, WA

  • 2 reviews
  • 3 likes

Value for money

published

I'm very happy with machine, very good for medium single cup. I take only black coffee. I do have one problem with Group Handle. I unscrew the little screw to clean the handle than I noticed whole thing was mouldy (look like). I could not clean the handle, it appears coating its gone and left black stains. That part its not Staines steal. That metal don't like hot. I'm still using the machine but it does put me off because I have to pull apart every time after use. Please can you tell me why is that happening I do love my little machine. I got the machine online on 30/08/2017. Hope I hear from you soon. Thank you
Regards

Sonja Turina
Perth

Date PurchasedAug 2017
4 comments
Sunbeam
Customer C.Sunbeam

Hi,
You shouldn't need to take screws off to clean. You really should just remove the filter basket and scrub all over and this should take care of the cleaning for the handle.

myself
myself
Sunbeam
Customer C.Sunbeam

Hi The filter basket needs to be removed from the handle to give it a good clean....it can be quite tight whilst new. You could try using a toothbrush to get around the screws and into the holes in the filter basket itself.

Nene

Nene

  • 2 reviews
  • 3 likes

Stopped working after 6 months

published

I was very happy with this machine at first, it made lovely espresso. Then 6 months later it started to leak from the seal where the group handle attaches. It doesn’t matter what type of coffee I use, it just doesn’t work anymore. I’ll be spending a bit more next time to get something that lasts longer.

Date PurchasedApr 2018
1 comment
Sunbeam
Customer C.Sunbeam

Hi Nene, it could be that there is a problem with the rubber seal but hard to say.
Please return to the store of purchase with your receipt as your machine is still under warranty and the store will replace it for you.

Connie

ConnieRedcliffe

Love my Piccolo

published

I’ve had my little Piccolo for around 7years and has been used every day. Unfortunately I’m going to have to buy a new machine pretty soon as the cup now stays stuck in the machine when I remove the wand and it hurts my arthritic hands to remove it.
It’s been a brilliant. I’m hoping I can buy another.

Date PurchasedSep 2011
3 comments
Sunbeam
Customer C.Sunbeam

Hi Connie. Thanks for the great review!! The EM2800 is still available to buy through all major retailers.

Connie
Connie

Thanks Sunbeam. I have enquirer in department stores here in my area. None of them sell the Piccolo.
Do you have a list of places in or around Brisbane. Would really appreciate your help. Thanks. connie

Sunbeam
Customer C.Sunbeam

Hi Connie. Unfortunately we don't have visibility of the retailer's stock levels so I can't guarantee you of a place to purchase. If it's easier for you, you can purchase directly from www.sunbeam.com.au and we will post it directly to you!

Manual / Semi-Automatic Coffee Machines

Find out how Sunbeam Piccolo Espresso EM2800 compares to other Manual / Semi-Automatic Coffee Machines

Know better, choose better.

Compare all
Jess

JessMelbourne

Fantastic Coffee Machine

published

I love this coffee machine. The stream wand to froth the milk is the perfect size, I used to be a barista and compared frothing the milk with the sunbeam vs my mum's expensive machine (cant remember the brand but it was a $600 purchase) and hands down the Sunbeam makes much better milk. If you're like me and only making 1-2 coffees a day then don't waste your money on a fancy machine - this is all you need.

Date PurchasedFeb 2017

Didn't get to make coffee because water tank leaked like a sieve returned it and replacement did the

published

Didn't get to make any coffee as the water reservoir leaked like a sieve. Liked the fact it came with a milk jug and cup warmer tho. Second machine leaked as well but store wouldn't replace a second time but refunded money instead so bought a Delonghi instead which I'm very happy with.

Date PurchasedFeb 2018
jay

jay

  • 6 reviews
  • 1 like

Does the job

published

I purchased this machine to practise my milk frothing but this machines milk frother air nosel is not very strong so it takes abit longer than an industrial machine. That being said, it does make beautiful coffee, just like barista made if you get your milk right. It heats milk well. It is easy to use, a little noisy but not too bad, not enough to be annoying. Easy to clean and maintain, not too bulky so doesn’t take up much bench space.

Date PurchasedMar 2017
Rob

Robperth

  • 10 reviews

Great value for money

published

Paid $99 for this at Big W on special. The machine is small enough to travel with me in my suit case. I've had it for 2 1/2 years now and it hasn't missed a beat. Its been on oil rigs and half way round the world to the UK and back many times. Coffee needs to be pre-ground but for $99 makes better coffee (if you know how to make coffee) than most coffee shops in Perth WA. Would recommend this product anytime especially if you are looking to travel with it. Steamer works real well. Big thumbs up.

Date PurchasedApr 2015
leila

leila

  • 5 reviews
  • 1 like

not bad

published

coffee machine is great in all experience coffee always tadted amazing
very easy to use ! easy to clean but it had its down falls it was loud nd graonsof coffee wete never melted proply it would be hard to get take out were the coffee went in it would jam alot aswell but its not bad

Date PurchasedJan 2015
Lisa

LisaBrisbane

  • 4 reviews
  • 1 like

I love it

published
Date PurchasedJul 2017
Manual / Semi-Automatic Coffee Machines

Find out how Sunbeam Piccolo Espresso EM2800 compares to other Manual / Semi-Automatic Coffee Machines

Know better, choose better.

Compare all
RJ M

RJ MSouth West, WA

  • 11 reviews

Works as it should....

published

Bought this on ebay for my wife who just finished a barista course.
Pretty basic but a good starting point to see if she continues interest.
Makes all the coffees she learnt in the course (8?) and is good inexpensive fun.
12 months warranty which is good.
Even if it only lasts a year or so, it is still good value at the $100 purchase price.

Date PurchasedAug 2017

Great but leaking water,

published

I've just bought this machine few days ago. It's a nice creamy espresso but already leaking water from water rereservoir. I wondering, I can repair to change new O-ring??I don't want to have a repair at Sunbeam company because it's need to cost delivery fee n wait a couple of months I think..

Date PurchasedAug 2017
imawag

imawag

  • 11 reviews
  • 13 likes
  • Verified purchase

So hesistant to write another review on a Sunbeam Coffee machine but...

published

this one has worked perfectly for the last 2½ years. Purchased in Feb 2015 from Harvey Norman at $106.90 inc delivery. No bells or whistles - a great little coffee machine that does all on an individual basis. A one cup wonder. Two cups from one scoop - forget it - weak and diluted. But one cup at a time - excellent. Takes up minimal bench space. Easy to clean. Quick and reasonable quiet - great for morning and afternoon lates and frothing milk for a hot chocolate before bed for a good nights sleep.

Date PurchasedFeb 2015
3 comments
imawag
imawag
imawag
imawag
Sunbeam
Customer C.Sunbeam

Hi imawag,
Thanks for the great review! Enjoy. Kind Regards Sunbeam.

Isabelle

IsabelleGold coast

  • 7 reviews
  • 1 like

Ok

published

It was an ok machine. A little bulky so it was put in the cupboard, which meant that when I felt like coffee I usually couldn't be bothered taking it out of the cupboard and getting it ready. So in the 2 years I had it, I probably only used it less than ten times. It made nice tasting coffee although a little bit loud. Easy to operate. In the end i sold it on gumtree and bought a pod machine.

Date PurchasedDec 2013
LB

LBBRISBANE

  • 11 reviews

love this machine

published

This machine was 99 from big w and we love it. We use it every day- sometimes 2x a day and never had an issue. Its easy to use and had a frother which is also handy. We liked it so much we bought them all as Christmas presents for our family.

Date PurchasedFeb 2013
Page 1 of 5

Questions & Answers

Evy

Evyasked

Help!! Can anyone tell me please, if there should be a single hole in the base of each of the 1 and 2 cup filters?
Mine have no holes, yet I can't see anything in the instruction booklet about piercing the holes initially. Although in the 'Care and Cleaning' section, it states "Insert a pin into the single hole in the base of the filter".

2 answers
Boba
Boba

Yes. There is a single hole in the exact centre of the base of each filter. It is below the words 1-Cup or 2-Cup.
You don't have to make the hole it is already there.
Bob

Evy
Evy

Thank you Boba. I was expecting the holes to be right through the filters, which is not the case. On closer inspection after reading your answer, I could see it clearer, They are like shallow holes!!!

Deano

Deanoasked

Hi,,my son bought me the Sunbeam Picolo coffee machine in 2014,it's still going strong,makes a great cuppachino and froths the milk well too.It's just dripping a little water from the seal around the tamper,just wondering if i can get a replacement seal and put it in myself.
Thanks.

2 answers
ShaneA
ShaneA

Yes you can.

I got one a couple weeks back from eBay, it was about $18 delivered. Just search for Sunbeam EM2800 coffee machine seal.

The hard part is getting the old one off. I used a precision flat-blade screwdriver, and made the change in under a minute.

Just be sure to clean the surface of the machine, under the seal. You will be surprised at how much coffee sneaks its way under there.

Deano
Deano

Thanks Shane
I appreciate you taking the time to answer my question.
All the best to you.
Regards Dean.

Tiff M

Tiff Masked

The steam pressure is not working. I turn it on and wait a few seconds and then the steam that’s built up expels through the machine. This is the second time I’ve bought this sunbeam piccolo machine because of its capability. And the second time I’ve had this issue, it’s only just outside of its 12 month warranty also. What can I do?

1 answer
ShaneA
ShaneA

I usually turn my machine on about 10 minutes before I want to use it. It only takes about 30 seconds to warm up though. On my one, the steam can take a couple of cycles of the internal pump, then it gets going properly. Mine dumps the excess steam through the water outlet, once I turn the dial back to the top position.

Hopefully this description helps you.

Get an answer from our members and Sunbeam representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.