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Reviews

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Terrible filtration system

published

Bought it new few days ago. The tap doesn’t hold water and leeks constantly. Some water also comes out from the back where filter is. Also water smells and taste horrible. Going back for a refund.



Purchased in December 2021 at Harvey Norman Appliances Physical Store for $139.00.

2 comments
Sunbeam
Customer CareSunbeam

Hello Cris H.
Sorry to hear about your problem, it sounds like the unit is faulty please return it to your retailer for a replacement unit.

Cris H.
Cris H.

Greg

GregCentral West, NSW

  • 2 reviews

Like everyone else, it leaked

published

the whole container of water leaked out overnight soaking the bench and kitchen cabinets. I’ll have to find an alternative. No help from sunbeam no repairs or spare parts available.

Purchased in March 2021 at Harvey Norman for $300.00.

1 comment
Sunbeam
Customer C.Sunbeam

Sunbeam WF 0700 water filter

published

Purchased a replacement water filter, installed it as normal but the water filtered was disgusting ... I flushed it a dozen times with no change. this happened about 12 months ago as well with another cartridge..... a friend gave me one and it was ok. I’ve had the filter jug for 10 years or so .... I think it’s time for a new system ...

Date PurchasedJan 2022
Maureen K

Maureen KAU

  • 2 reviews
  • 2 likes

Absolutely disgusting.

published

Purchased this product yesterday. Like others followed the manual instructions. Water tastes like plastic and chemicals. Can't get rid of taste. Flushed it about 12 times It's going back. Don't drink the water out of it.
Had one of their old style ones, no problems.
Also water leaks out. Put a container under it so it didn't go everywhere.

Date PurchasedMay 2018

Plastic and rubbery taste

published

Only purchased the Sunbeam Ambient purifier today and did everything in the manual. The water tasted of plastic so thought it was my fault and ran it through again. Ugh still tasted of plastic. Now I've read some reviews I see that taste doesn't go. No good for me. So I will have to go and buy bottled water again until I get it sorted.

Date PurchasedMar 2018

Adam L

Adam LAU

  • 2 reviews

Chemical chlorine plastic rubber taste

published

Purchased from Harvey Norman flushed it as per instructions approx 20 times. The taste is horrendous the whole family is disappointed. Its like drinking swimming pool water! I have purchased many filters before with no taste issues. It will be going back. Would not buy another Sunbeam water filter or recommend.

Date PurchasedJan 2018

DavidGB

DavidGBKalamunda

  • 11 reviews
  • 5 likes

Valve got clogged with algae now drips

published
Date PurchasedNov 2013
1 comment
DavidGB
DavidGB

Beecher

BeecherGladstone Queensland

Terrible rubber/ plastic taste

published

We have owned Sunbeam water purifiers for years. This latest, which we have had for 3 weeks, is very disappointing. After flushing as instructed (and more) the water tastes and smells of plastic/ rubber. I don't want to waste money on a new filter because I think it's the container. The appliance even smells when empty! Will be returning to Harvey Norman for refund.

Date PurchasedJun 2017
DJP76

DJP76Brisbane

Filters hard to get...

published

Hi. Have had this system for 3 or 4 years now. Bought it from Masters. Purchased filters there as well. Now there closed down having trouble finding filters Still working and running. It is loud. And filters are hard to get. If it werent for those two minor issues would give 5 stars.

Date PurchasedApr 2014
Kelly

KellyBeaconsfield

  • 2 reviews
  • 1 like

Terrible - do not buy

published

Bought to replace another faulty brand. Had for 1 night woke up to find the entire water bottle had dripped from the tap all over kitchen benches, down behind benches into kitchen cabinets and draws in our new kitchen and all over the floor. Horrible product. Do not waste your money.

Date PurchasedDec 2016

rumki

rumki

  • 3 reviews

Waste of money

published

Filter doesn't last long.Mine one lasted 1 week.Just bought the product a week ago.The water from the tap comes out very slowly.Manual says when it happens it's time to change the filter..Water tastes good but changing the filter everyweek is just too expensive..I am thinking to return the product to the store.I bought it from harvey norman.

1 comment
Sunbeam
Brendan K.Sunbeam

Kiwi Chuck

Kiwi ChuckToowoomba

  • 4 reviews

Didn't Last 6 months

published

Ours died less than 6 mths old. Pump stopped pumping. Rang Sunbeam and went thru the usage, filter changes etc, took back to purchase point for store credit and purchased another brand. New one does not have a pump, cost is double this one, but better seem to be better value with much less working parts to break.

1 comment
Sunbeam
Brendan K.Sunbeam

WAYNE

WAYNE

  • 3 reviews

Waste of time/product

published

Mistakenly bought product thinking it chilled, only filters. Water tastes plastic after weeks. For the price it should have chilled


bellamama

bellamamaVictoria, Australia

  • 18 reviews
  • 6 likes

drips when not use, make lot of noises

published

It's dripping since last week, water drips all over the floor and also the noise is like a blender cannot use when my baby sleep, because it definitely wake her up, very disappointed.

gaylene56

gaylene56Geelong

  • 3 reviews
  • 1 like

Too much water dripping from tap

published

We have had the sunbeam ambient water filter for less than 2 weeks and the tap is dripping water abundantly, I hadn't noticed until last night when I moved it and found water sitting under a board it was on and then I looked at the tap and saw that it was dripping.
I placed a cup underneath over night and it is nearly full this morning, not sure about returning it as I purchased from a online store. Very disappointed as other family members have this product, that's why I purchased it and they don't have this problem
Water tastes great
It's dripping water from tap

5 comments
Sunbeam
Brendan K.Sunbeam

Hi gaylene56, could you please remove the filter and shake out any excess water into the sink, replace filter and try again. At times this can occur when there is an air bubble. For further assistance please contact 1300 881 861 .

gaylene56
gaylene56

Tried that just now shook all water out of filter, still dripping have contacted sunbeam via email

Sunbeam
Brendan K.Sunbeam

Thank you gaylene56

Andrew Zav

Andrew ZavSydney

  • 2 reviews

Filters water well - Tap release noisy - Tap drips when not used

published

Initial set up was a little frustrating - flushing several litres through system till water was charcoal particle-free. Motorised tap is a little unnecessarily noisy - sounds like a blender! After first day we noticed tap was leaking about a glass of water every couple of hours - drip, drip, drip! Can you change the washers? Water was well filtered and tasty.
Water was clean and tasty
Noisy motor for tap; Tap leaks.

3 comments
Sunbeam
Brendan K.Sunbeam
Andrew Zav
Andrew Zav
gaylene56
gaylene56

Andrew Zav we have the same problem unfortunately quite disappointing

Questions & Answers

Van Le

Van Leasked

I bought this Sunbeam WF7400 filter over two years ago from Harvey Norman. I changed the filter every six months. However, it has broken down completely recently - water stopped running although the filter was replaced two months ago. What has gone wrong? What can be done? Thank you. Van Le

1 answer
Kiwi Chuck
Kiwi Chuck

Simple answer is it's dead, these have a very short life span as it turns out. Our solution was to get an Aquaport filter, we only use it as a filter, that is we don't use the chiller function, so has a zero carbon foot print, we just fill our bottles and bung 'em in the fridge over night.


harry

harryasked

I have a brand new water filter given to me as a present. Within hours of plugging it in for use it is dripping from the spout to the extent that it flooded the bench top. Have followed the manufacturers instructions to the letter inot use age. What can be done ???

1 answer
Sunbeam
Brendan K.Sunbeam

Hi Harry,

I do apologise for the experience you have had with the Sunbeam WF7400. Please give our Customer Care team a call on 1300 881 861 and one of our representatives will be more than happy to assist.

Kindest Regards
Sunbeam


cata

cataasked

How often do I have to change the filter? I got it secondhand, I have no manual.

2 answers
gaylene56
gaylene56

Every six months.

rumki
rumki

It says every 6 months.But Mine just lasted a week..They say when your water flow reduces it is the time to change filter.It's ridiculous.I can't change water filter every week which costs around $18..It's expensive!!!


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