Suncorp WealthSmart

After 12+ months with Suncorp Superannuation, i received one increase of a few dollars, and all the other transactions have been monthly admin fees and levies. They are not even performing a small fraction as well as bank account interest - even at today's appallingly low rates - which shows how bad Suncorp Superannuation is.

I used to have great confidence in all Suncorp products, not any more. I cannot access my account online, 3 hrs & 4 phone calls to their customer service people trying sort it out I had to request they email & post hard copy statement. I then discover they’ve been charging $100 a month in ‘Admin fees’ on a 90K balance. There is no insurance. I’m now in the process of rolling into another fund. Now they’re txting me to say I have mail- go online to access! Computer says no!

This is off topic but Suncorp are disgraceful. Suncorp super are paying my deceased brothers superaunnuation to a person he hasn't seen for 10 years against his wishes. How bad when you are no longer here and your wishes are disrespected. Shame on you Suncorp! I can no longer watch Suncorp netball and will make it my life mission to change this!

Since Suncorp moved all existing wealthsmart super accounts to brighter super- I am no longer able to access my account online. I followed the instructions in the letter to reset abs I constantly get errors when proceeding to login screen. Phone support not able to help! Expensive for a basic product

I went into TTR phase with this mob 18 months ago with $207,000. My balance has dropped to $200,000 and all I've had is $600 per month for 18 months. This equates to less than bank interest. Now they've changed it over to Superbright super and charging
more fees to be in line with other super they say.
I'm looking for a new super fund or start my own and put my share portfolio and super together.

I was with WealthSmart for about 10 years, the returns on my investment were, well below par, but that didn't stop Suncorp from taking around $700.00 per year in fees, and that is just in fees no insurance premiums...
WealthSmart have now changed their name to Brighter Super...Same Leopard different spots...
Given Suncorps lack care and support I have now changed super companies and the change speaks for itself....
PS....Suncorp is a retail fund, their main objective us to maximize profit...
I am now with a not for profit fund huge difference...

My mother passed away in early May this year leaving her remaining superannuation to myself and my sisters. Application was made to have the funds transferred at the end of May to assist us in paying for funeral costs etc.
After four lots of communication including one phone call (you cannot speak to anyone from wealth smart as they can't be contacted directly, you must go through the bank); we finally received the paperwork.
This was signed three weeks ago with our solicitor and we are still waiting for the funds. In the meantime I'm sure WealthSmart are cashing in on the interest of the estate.
Would not recommend this company to anyone and I'm making sure I'm telling as many people as I can about them.

Have been trying to access money from a Suncorp Wealthsmart AXA account for nearly 5 years I am now 69 yo and with the fees etc I shall soon be owing Suncorp Money, not a large amount involved but being at the bottom of the food chain does not bode well.

Where did they get that word "Wealthsmart" from? The executives get wealthy because they're smart, especially when they pay 1.53%, when the stockmarket went up by over 20%. So we're the idiots and they're the smart ones! The executives must get a share of the money that we don't get.

The return is just rubbish.