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Mrs MacSouth West, WA
Poor customer service
Absolutely disgusted with the customer service. I tried to cancel an order within 1/2 hour of placing it. Completely ignored. Received an email today (4 days after trying to cancel order) telling me my order was on its way. Instructing my bank not to honour payment.
1 comment
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I can't believe I fell for it
I fell for the 120 night trial and money back guarantee...turns out this product is not for me, it's not comfortable. HOWEVER, the cost to return such a bulky product is way more than than the refund for the topper. I feel like the biggest sucker :( It was such an over priced item, if it was comfortable it would be worth it, but its not. Now I'm stuck with it because I can't afford the postage to send it back. I guess these despicable companies are well aware of this and continue to promote these poor quality products knowing full well they will retain customers money even though the customers are not satisfied. DO NOT BUY THIS PRODUCT
Purchased in May 2021 for A$379.00.
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LisaP68Illawarra, NSW
- 19 reviews
- 1 like
Less back & neck pain-finally!!
I love my mattress topper! It's like sleeping on a cloud, the most comfortable surface I've ever slept on. I have quite bad back & neck pain from Stenosis, Spondilitis, Spondilosis, Scoliosis & Rheumatoid Arthritis. I've also had surgeries on my neck & shoulder. I bought a good quality medium firm mattress with built in topper, but still woke from my pain several times a night & always woke up very sore & stiff. Since I got the Supersleeper Pro my pain & stiffness has been substantially reduced. I'm not waking as often in the night like I ...Read more
used too either. The best thing is that now I can actually enjoy a sleep-in! Whereas without the topper I would have to get up immediately due to my pain & stiffness - I was so sore upon wakening it would literally take me 5 minutes to get feeling back in my arms due to shoulder stiffness. I really like the pillows although they are rather firm I've found it better for my neck & shoulders than my regular pillow. I've only been using the Supersleeper Pro for a few nights but notice a big difference already. I am absolutely amazed at how different my body feels! I love it! I hoped it would be worth the money - & it is. With a 120 night sleep guarantee too you just can't go wrong with trying it for yourself. I also like that the topper fits over the entire mattress like a fitted sheet, so is a nice snug fit & doesn't move, rather than having straps like some toppers. My only complaint was it took 2 weeks to dispatch, although the website stated they had stock they didn't. After a follow up email & a phone call it was finally dispatched. Once dispatched on a Friday I got it delivered on the following Monday. But like the saying goes, it was well worth the wait! Give it a try, I bet you won't want to give it back!! *UPDATE A few weeks later, I'm still in the clouds!! This topper has improved my body aches so much!! So happy!!!Purchased in August 2021 for A$379.00.
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dansmart76Central Highlands and Goldfields, VIC
- 2 reviews
Pillows? You mean rocks!
These pillows are as hard as rocks, mould with your neck and head shape they said. Not even close. Terribly uncomfortable and no give in them whatsoever. Don’t waste your hard earned!
Purchased in July 2021 at Website for A$79.00.
1 comment
Super Sleeper P.Sympler
Dear Customer,
Thank you for your review. I am sorry to hear that you have had some trouble with your pillows. We would really want to improve your experience with us so please send us an email on en... Read more
[email protected] with further information in regards to your purchase and someone from our Customer Service Team will get in contact with you.Similar opinion? Write a review on ieatwords.com.au!
PatSydney Surrounds, NSW
HEAP OF JUNK
It feels like you are sleeping on a brick. Very hard pillow and uncomfortable, then leads to headaches and neck pain. They ignore you when you try to send pillows back.
Purchased in June 2021 at Online for A$80.00.
1 comment
Kleva RangeSympler
Hi Pat,
We are sorry to hear that you are unhappy with your pillows.... Read more
Please note that you can take some of the filling out of the pillow if you do feel like its to firm and adjust it to what suits you best. Please may you contact us on 02 9387 4100 as we would love to help make this situation much more positive. Have a lovely day, Kind Regards, Super Sleeper Pro teamSimilar opinion? Write a review on ieatwords.com.au!
Joanne
- 2 reviews
Comfortable
Bought this months ago. It took a couple of nights to get use to it but now find it comfortable even though the raised areas don’t line up with my body because I am short. Would recommend
Purchased in February 2021.
1 comment
Kleva RangeSympler
Hi Joanne,
Thank you for your review, it is very much appreciated.... Read more
We are happy to hear you are happy with your mattress topper. Please do not hesitate to contact us on 02 9387 4100 if you do have any questions. Have a lovely day. Kind Regards, Super sleeper pro teamSimilar opinion? Write a review on ieatwords.com.au!
LawrenceSt Arnaud
- 4 reviews
It's ok but.. .
Ok so it's on the bed and has been for a year,
But it has a huge ridge down the middle, so much so that we feel we are falling out of the bed!
Dear super sleeper people..... Any advice on how to flatten out the mattress topper?
Purchased in June 2021 for A$399.00.
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Poor customer experience.
Ordered Double sheets - sent single! When I contacted the company I was asked to call back when a manager would be in. Not a good experience. I would never deal with this company again. Poor customer service. Told I would have to pay to return them as they were ordered online! Soooo - they have my money and I will have to pay to return them!
Purchased in March 2021 for A$249.00.
1 comment
Kleva RangeSympler
Hi Karen,
Thank you for taking the time to write a review and I am so sorry to hear you didn't have a good experience ordering with us.... Read more
I really do apologise for this and when you have a moment could you please get in contact with me direct at [email protected] and I'd be more than happy to look in to this further for you? I am eager to find a resolution for you, I look forward to hearing from you. Hope you have a lovely rest of your day. Many thanks, MelissaSimilar opinion? Write a review on ieatwords.com.au!
yhouboltNorth Queensland, QLD
- 3 reviews
This is just what I needed!!!
I've been sleeping on this sleeper for at least 6 months, probably longer.
I hadn't realised how much it had improved my back and hip pain until I had to sleep without it, when I moved to another place and my popper was in transport...
Purchased in February 2021.
1 comment
Kleva RangeSympler
Good Afternoon,
Thank you for your review! I am so pleased to hear that you're pleased with the Super Sleeper Pro, it's so great when we hear it has helped our customers with their pain and improved their sleep.... Read more
Please don't hesitate to get in contact with us if you have any queries and we'd be more than happy to assist you. I hope you have an amazing day, and thank you again. MelissaSimilar opinion? Write a review on ieatwords.com.au!
Find out how Super Sleeper Pro Mattress Topper compares to other Mattress Toppers
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JacSouth East Queensland, QLD
- 6 reviews
Love it! Fantastic.
I'm a side sleeper and I used to wake with aching hips every day until I saw the ads on TV for the Super Sleeper Pro and so got myself one. Both myself and my partner now wake up feeling so much better, we sleep so much better, and we don't wake up with sore hips anymore. I recommend this to anyone who sleeps on their back or side, I don't know how you would go if you sleep on your stomach as you tend to sink into it. I got the TV special with the 2 pillows, all I use is the one pillow now as well. And I never thought that I would ever be able to use a memory foam pillow, so I was pleasantly surprised that together they are just so comfortable.
Purchased in October 2021 at Super Sleeper Pro Online for A$398.00.
1 comment
Kleva RangeSympler
Good Afternoon,
Thank you so much for taking the time to write a review and I'm so pleased to hear how pleased you are with the Super Sleeper Pro.... Read more
It really makes our day knowing that our customers can wake up feeling more refreshed, and that the aches and pains are gone! Thank you again, and please don't hesitate to get in contact with us if you have any queries. Hope you have a lovely day! MelissaSimilar opinion? Write a review on ieatwords.com.au!
LouiseJINDABYNE
Love Love Love
Have had the topper for nearly a year, we purchased it for our holiday rental, I sleep like a baby on it. I am thinking about getting another one for the other beds. All the guests who have stayed have loved the comfort of it. Get up in the morning having had a great sleep and no pain. Much less partner disturbance and love the waves.
1 comment
Kleva RangeSympler
Hi Louise, thank you so much for the lovely review. We're so glad you're love love loving the topper :)! Many more happy zzzzz's! Thank you, Sophie
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Craig BookerBirkdale
- Verified purchase
One of the best night's sleep l've ever had.
I thought l would wait for a while before writing my review as in the past new products have seemed good when you first use them, like other brands of pillows and mattress toppers (I've had plenty over the years) most don't live up to the claims made by the companies. The Super Sleeper Pro Mattress Topper has been everything that was promised and more, my back and hips have some problems and it was a chore to get in and out of bed without significant pain and discomfort in the past. Now my sleep also has never been better. Do yourself or your loved ones a favor and buy one if you want a good night s sleep.
1 comment
Kleva RangeSympler
Thank you for the positive review and feedback, we really appreciate it! It's great to hear after purchasing the topper you are having a better nights sleep.
Best Wishes
Super Sleeper Team
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Review collected in partnership with Sympler
- Verified purchase
This product is great.
It’s great to get up in the morning with no back pain or stiffness in my body. I am now experiencing a good night sleep. I have recommended this product to my sister who has now purchased one as well.
1 comment
Kleva RangeSympler
Wow! Thats great to hear, thank you for the positive review! Its great to hear that you are getting a better nights sleep & even so that you have recommended the product to your sister. We really appr... Read more
eciate the feedback. Best Wishes Super Sleeper TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Sympler
Debra MarshallLowmead
- Verified purchase
Sleeping great now!
Amazing in relieving pressure on pressure points on spine and hips. Sleeping better now than for years. Breathes life into an older mattress again. Thank you from one happy customer!
January 5th 2022 Update: Can't sleep without my Super Sleeper Pro!
6 months in and Super Sleeper Pro is amazing in relieving pressure on pressure points on spine and hips. Sleeping better now than for years. Breathes life into an older matress again. Thank you from one happy customer!
1 comment
Kleva RangeSympler
Thank you very much for your positive review & feedback! We really appreciate it and we are super glad that you are now sleeping better.
Best Wishes
Super Sleeper Team
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Review collected in partnership with Sympler
Tracey MuellerGoulburn Valley, VIC
- 2 reviews
- Verified purchase
SUPER SLEEPER PRO-WHERE HAVE YOU BEEN ALL MY LIFE?!?!?!
I've had my Super Sleeper Pro mattress topper for nearly a month now and from the very FIRST night I've had the BEST ever sleep using my Super Sleeper Pro mattress topper!!!
It's so good to wake up each morning Feeling great because I've been able to have the most comfortable sleep!!! My teenage son says it's like sleeping on a soft marshmallow he's so envious that I now have to purchase one for him!!!
Thank you to the Super Sleeper Pro creates and team for enabling this insomniac to experience her best ever sleep every night!!!
1 comment
Kleva RangeSympler
Thank you for your review. We appreciate your positive comments & feedback!
Kind Regards
Super Sleeper Pro Team
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Review collected in partnership with Sympler
Find out how Super Sleeper Pro Mattress Topper compares to other Mattress Toppers
Know better, choose better.
- Verified purchase
It is so comfortable. I love it.
I have found the topper very comfortable. My only gripe is that the free pillows I received with it are too high and too hard. My husband is yet to decide how he feels about it.
1 comment
Kleva RangeSympler
Hi Judy,
Thank you for you feedback its very appreciated. We hope your husband enjoys the memory foam pillows, I'm sorry to hear they were not to your liking. We do understand everyone has different ... Read more
sleeping patterns and some people may prefer a more dense pillow. I'm happy you are finding the topper very comfortable!!Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Sympler
JoAnne AmorSydney, NSW
- 2 reviews
- 1 like
- Verified purchase
Not noticed a great improvement
Whilst it softened the mattress I haven’t really noticed a great deal of difference, it still feels firm and dense. I’m still waking up uncomfortable, I’m leaning on the side if returning it.
1 comment
Kleva RangeSympler
Hi Joanne,
Thank you for giving the Super Sleeper Pro a try, we are sorry to hear that you are still having an uncomfortable night. ... Read more
We understand that everyone has unique personal sleeping preferences, so the Super Sleeper Pro may not be right for everyone, thank you for providing us with your feedback. You are still within you 120 night money back guarantee. Please feel free to give our friendly customer service team a call on 02 9387 4100 to advise how to return your item for a refund. Best Wishes, Super Sleeper Pro TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Sympler
- Verified purchase
Makes old matters new
Honestly it takes a couple of nights to get used to it but after that all good. The free pillows are great. Supersleeper pro well worth the money you pay for it.
1 comment
Kleva RangeSympler
Hi Paul,
Thanks for your positive review. We are really delighted to hear you are happy with your super sleeper topper & your free pillows!
Best Wishes,
Super Sleeper Pro Team :)
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Review collected in partnership with Sympler
Toni
- 3 reviews
- 2 likes
Abort!!! Do not buy!!!! Horrible Horrible Horrible
Wanted to wait a few months before writing a review, to see how things turned out.
My husband told me about this "too good to be true" mattress topper that he had seen on tv at the gym. So we looked it up, looked great & purchased it. And when we received it, we both thought our dream had come true. The pain in my lower back had decreased a lot (spinal injuries) I was so happy. We then went on holidays for a while. On returning home, the bed wasn't the comfiest, but put that down to sleeping on a glorious bed on holidays. Then, each week, m...Read more
y pain started increasing & my husband has developed a hip problem. But of course, the 120 day trial expired while we were on holidays. Thank you super sleeper Pro for worsening my back condition and giving my husband a hip problem...he's in his 30's!!! Oh, and I bet I'll get an automated message about it. "Sorry you were not satisfied with your purchase bla bla bla"1 comment
Super Sleeper P.Sympler
Hi Toni,
Thank you for giving the Super Sleeper Pro a try, we are sorry to hear it did not improve your back problems.... Read more
We understand that everyone has unique personal sleeping preferences, so the Super Sleeper Pro may not be right for everyone, thank you for providing us with your feedback. We understand that you are out of your 120-night sleep guarantee, but please feel free to give our friendly customer service team a call on 02 9387 4100 and we will try and assist you in any way possible. Best Wishes, Super Sleeper Pro TeamSimilar opinion? Write a review on ieatwords.com.au!
Joan HammondWollongong
- 2 reviews
- 2 likes
Love our super sleeper
My partner and I are absolutely in love with our super sleeper. Have had it for 3 months now and has made a huge difference to both of our nights sleep. Our mattress is about 10years old and is now very lumpy and unsupportive, I would often wake up with aches from the springs and was constantly being woken up by my husbands over-active bladder!
After putting the topper on the bed our mattress has completely transformed and I am no longer woken everytime my hubby gets up in the night, only problem is I find it too hard to get out of now - ha ha...Read more
1 comment
Super Sleeper P.Sympler
Hi Joan,
Thanks for your positive review. We are really delighted to hear you are happy and getting a good nights sleep with your Super Sleeper Pro Mattress Topper. We absolutely love reading reviews like this!
Best Wishes,
Super Sleeper Pro Team :)
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Questions & Answers
Sue Hasked
Can you use the Super sleeper on a air bed and get the same results please.
No answers
Curlylocksasked
Hi do you have Supersleeper Pro in single bed size, regards Judy
1 answer
It is a Queen size Super Sleeper Pro Judy, now sitting wrapped up with nowhere to go.
Angelaasked
please cancel my order
No answers
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Super Sleeper P.Sympler
Dear Customer,
Thank you for your feedback and apologies for the inconvenience. May I ask you to please send us an email with further details to [email protected]? I would like to have a lo... Read more
ok into your order and provide you with a solution as soon as possible We are here to help.